• Two sides of a story
• Management Styles
• Solving Conflicts
Two Sides of a Story

 Someone let’s you down and it is not the first time.
 Why?
 They are unreliable and irresponsible.
_________________________________________________
 You let someone down and it’s not the first time.
 Why?
 It’s because you have been overworked lately or ill.
Two Sides of a Story

 Someone cuts you off while driving.
 Why?
 They are rude, aggressive, and inconsiderate.
_________________________________________________
 You cut someone off while driving.
 Why?
 You are late for an important appointment and if
you don’t make the green light you will not make it
on time.
Two Sides of a Story

 One of your coworkers buys the boss a birthday
card.
 Why?
 They are trying to weasel their way to a promotion.
_________________________________________________
 You buy your boss a birthday card.
 Why?
 You are warm and caring.
Two Sides of a Story

 Someone flies into a rage at the post office clerk.
 Why?
 They are bad-tempered and rude.
_________________________________________________
 You fly into a rage at the post office clerk.
 Why?
 This is your 3rd time here and they are still not
getting it right. The clerk’s mistakes are costing you
money and you are tired of him not doing his job
right.
Management Strategies

 Forcing/Competitive
 Aggressive
 Argumentative
 Forceful/Yelling
 Impatient
 No time for Discussion
 Win-Lose (lion wins)
Management Strategies

 Avoiding
 Timid/Shy/Fearful
 Silent Treatment
 Walk Away/Leave
 Ignore conflict
 Unassertive
 Uncomfortable
expressing opinions
 Lose-Lose
Management Strategies

 Accommodating
 I give in
 As long as you are
happy, I am happy!
 Maintaining the
friendship is most
important.
 Win-Lose (Puppy loses)
Management Strategies

 Compromising
 Bargaining
 Let’s split the difference.
 Something is better than
nothing.
 I’ll give in a little and
you can give in a little.
 Win-Lose or Lose-Lose
Management Strategies

 Collaborating
 Problem-solving
 Two heads are better
than one
 Patient
 Mutual agreement
 Respect other opinions
 Win-win
Competitive

GOOD
BAD
 When the development of
a personal relationship
isn’t critical.
 When an urgent decision
must be made.
 Natural disaster or
physical threat
 When an unpopular
decision needs to be
implemented.
 Ex. Firing an employee
 When you use it often
with people you care
about.
 When you want to
constantly have control.
 When you want people to
feel comfortable and free
to openly discuss feelings.
Avoiding

GOOD
 When the stakes are not
high or issue is trivial.
 When you are very
angry and need to cool
off.
 When you are in a
dangerous situation.
BAD
 When you rarely want to
deal with conflicts.
 When you are afraid to
speak up.
 When you continue to be
bothered by a
disagreement with
someone you care about.
Accommodating

GOOD
BAD
 When harmony is
valued.
 When the relationship
is most important.
 When there is little time
for discussion.
 When it happens often
and you wish you
could speak up more.
 When you are
constantly being taken
advantage of
Compromising

GOOD
BAD
 When there are no
simple solutions.
 You are willing to let
chance decide.
 Ex. Flip a coin
 It isn’t possible to
satisfy both sides
completely.
 When a solution is
possible if you work a
little longer.
 When people start
game-playing.
Collaborating

GOOD
BAD
 When you have the
time and you want to
satisfy all sides.
 When you care about
the other person and
feel deeply about the
issue.
 You want to fix the
problem so they don’t
cause issues later.
 When you don’t care
that much about the
issue.
 When an urgent
decision must be made.
Remember the Titans
Warm-Up
Can you identify the style?

 Remember the Titans Video