Scottish Qualifications Authority
Administrator, Qualifications Development (Curriculum for Excellence), Glasgow
Summary of SQA Terms and Conditions
Salary Band
Min
£15,289
Length of
appointment
Point 1
Point 2
Point 3
Point 4
Point 5
£15,612
£15,936
£16,259
£16,582
£16,905
This is a fixed term post until 31 October 2015.
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SQA JOB PROFILE
Section 1
Job Title
Job Details
Administrator
Business Area
Qualifications Development (Curriculum for Excellence)
Job Grade
3
Job Purpose
To provide an efficient level of administrative support to the
Curriculum for Excellence Business Area during
development of the new Advanced Higher qualification.
Section 2
1
2
3
4
5
Specific duties of this post
Provide admin support across all Qualifications Business Areas
within the published service level agreements. This includes:
1. Ensuring that the post holder familiarises themselves
with any changes to admin procedures such as
Service Level Agreement, Admin Handbook and
regular checks of the Bulletin Board.
2. Providing front line telephone support for all internal
and external enquiries.
Working flexibly within all Qualifications Business Areas to provide
admin support when necessary
Monitor and maintain Qualifications e-mail in-boxes. This includes:
1. Acknowledgement of e-mails with regular progress
updates to sender
2. Forwarding any queries from external stakeholders to
relevant QM/QO within 24 hours of receipt of e-mail.
3. Ensuring all files are cleared after one month of
completion, including personal folders.
Assist in the preparation of various meetings and events, internal
and external. This includes:
1. Confirming dates and booking room/venue including
catering requirements.
2. Preparing and distributing all papers for meeting, i.e.
agenda items within an agreed timescale.
3. Take minutes/action notes at meetings i.e. team
meetings
4. Typing and distributing minutes/action notes within
one week of meeting
5. Attending meetings/events to provide admin support
Working with colleagues across teams to ensure fluency in
workflow.
Arrange travel and overnight accommodation requirements
including attendance and booking delegate places at
seminars/conferences etc.
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7
8
Maintain electronic logs for contracts, financial transactions and
procurement activity including following appropriate procedures to
ensure payment.
Contribute towards the organisation's continuous improvement
initiatives and ensure personal compliance with documented
processes.
Contributing to the implementation of new areas of work/ projects
including the following:
1. Supporting in the amendment to existing procedures
to ensure effective communication of such changes
2. Supporting in the development of administrative and
or any associated systems
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Section 3
1
3
Qualifications, knowledge, skills and experience
As a minimum be educated to SCQF Level 4 or be able to
demonstrate direct relevant experience for this role
Be able to operate Microsoft Office packages at the appropriate
level for this role
Be able to operate specialist IT systems relevant to this role
4
Be able to understand and carry out basic numerical calculations
2
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The SQA Staff Framework for staff comprises the competencies listed below. The
interview, which will be based around the competencies most relevant for this post, is
an opportunity to demonstrate suitability for the post by providing evidence to support
the application.
Competence
Working With
Others
Planning
Communicating
Customer Focus
Business Focus
Improvement
Focus
Description
Demonstrates co-operative working and helps and support others.
Treats others with honesty, respect and consideration.
Display positive behaviour that anticipates the needs of others.
Agrees realistic timescales for own work.
Understands own priorities and is aware of impact of own activities
on others.
Makes best use of own time and resources.
Uses initiative in identifying and tackling problems when they arise.
Makes positive contributions to discussions.
Demonstrates ability to understand information from routine and
varied forms of communication.
Uses appropriate means of communication according to audience
and impact required.
Uses feedback to anticipate needs and expectations of internal and
external customers.
Builds positive working relationships with customers.
Seeks solutions to customer problems, and updates customer on
progress.
Demonstrates commitment to achieving local operational plans.
Understands how own work contributes to your team’s objectives.
Works in a way that supports your team’s objectives.
Keeps up to date with changes or developments in SQA which
affect own Business Area
Agrees where further learning and development could improve own
performance.
Welcomes feedback and uses it to agree ways to improve own
work.
Shows a willingness to take on new challenges.
Keeps PDP up to date and reviews with line manager.
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