Business Etiquette
Business Etiquette
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Business Etiquette
Vocabulary
Bad-mannered: Behaving in a way that is not polite; bad way to behave toward other people.
Dramatic impact: Have a strong or big effect.
Etiquette: Formal rules for polite behavior in a group of people.
Hierarchy: Structure in which staff is organized in levels and people at one level have
authority over those below them.
Impolite: Rude, bad-mannered, disrespectful.
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Business Etiquette
Types of Business Etiquettes
• Professional Etiquette
• Dining Etiquette
• Correspondence Etiquette
• Office Etiquette
• Etiquette Abroad
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Business Etiquette
You have only one opportunity to make a good first impression.
First Impressions:
With in 30 seconds people judge your
• Economic level
• Educational Level
• Social Position
• Level of sophistication
• Level of success
Within 4 minutes people decide your
• Trustworthiness
• Compassion
• Reliability
• Intelligence
• Capability
• Humility
• Friendliness
• Confidence
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Business Etiquette
Meeting and Greeting:
• Handshake: offer entire hand, web-to –web, shake lightly
and release.
• Know whom to introduce first:
• Junior to senior
• Fellow worker to client
• Eliminate slang/jargon from your vocabulary
• Always on time, always organized, always ready.
Business networking in social situations:
• Never introduce yourself by your title
• Name tags on your right shoulders
• Keep your right hand free
• Stay informed of the current events
• Maintain eye contact
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Business Etiquette
Lunch and Dinner meetings:
Beginnings
• Stand on the right side of your chair and enter from left.
• Napkins go in laps asap- fold toward waist.
• Toasts maybe offered before eating and after dessert. Both
are initiated by the host. Toasted party does Not drink to
himself.
• Pass to the right and do not help yourself first- pass salt
and pepper as a set.
Ordering food
• Decide on your menu selections quickly
• Order medium-priced food
• Think about the mess factor
•Don’t order alcohol
• Do not share a dessert.
Dealing with the food
• Put your napkin on your lap
• Wait for all people before beginning
• Cut your meat one bite at a time
• Break off small bites of bread and butter only one bite at a
time
•Hold wine glass by the stem for whites and by the bowl for
reds.
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Business Etiquette
Lunch / Dinner taboos
• Elbows on table.
• Salt/pepper on food before tasting.
• Talking with mouth full.
• Drinking with food in mouth.
• Pushing back or stacking plates at end of the meal.
• Answering or placing cell phone call at table.
• Dunking anything into coffee or water.
• Making a fuss over incorrect orders.
• Arranging hair or applying make-up at table.
• Pricking your teeth at table.
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Business Etiquette
Correspondence Etiquette
• Every written invitation gets a response unless it asks for money
• Respond within a week
Email Etiquette
• E-mail only those people to whom your messages
actually pertain to—don’t send mass or chain letters.
• Make a point of responding to messages promptly.
• Always check spell check and grammar check
before sending messages-be brief and clear
• Learn that email should be used for business rather
than personal use.
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Business Etiquette
Office Etiquette
• Be self aware and use common sense.
• Mind your own business
• Avoid strong cologne
• Never ever go over your supervisor’s head
• Obey your company's business attire
• Treat you employee with the same respect
• Do not post things of an offensive nature
Cubicle etiquette
• Do not enter other’s cubicle without permission.
•Keep in mind that speaker phones and cubicles
don’t match.
•Do not discuss confidential matters in the cubicle.
• Your cubicle is a direct reflection of you so keep it
neat and clean.
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Business Etiquette
Meeting Etiquette
• Always carry your calendar, notebook and pen.
• Never bring up personal issues in a professional
situation.
• Avoid “ you” talk
• Stay on schedule
• In conference rooms hang back until power players
have taken seats: ends and middle sides of table are
power seats.
Etiquette Abroad
• Know the various cultural nuances of the particular
country.
• Do your homework
• Problem solving and issues of protocol and chain of
command differ greatly between countries.
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