Classified Leadership Institute
Pamela D. Walker, Ed.D.
Vice Chancellor, Educational Services
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TODAY
• A day for self
• A day for relationship building
• A day to slow down: the journey is the
destination
• A day for searching
• A day for learning, not training
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Remember, learning is not training. We are
natural learners. Our commitment to learning is
fueled by the intensity of our interest and
curiosity. Without this fuel, learning becomes
training…and training is for the short term.
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Primary Aims
1. That you gain a deeper understanding of
servant-leadership.
2. That you continue or consider beginning a
journey of connecting servant leadership
idea’s in your life.
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What is Servant Leadership
Increased service to others
A holistic approach to work
A sense of community
A shared decision making power
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The “Aha” Journey!
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Servant Leadership
• Provides a framework to create work
environments, where the ten characteristics
build upon another, and sometimes, it is
about weaving one into the other and then we
develop a theme of:
 Reflection
 Integrity
 Passion
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10 Characteristics of Servant
Leadership
1. Listening
2. Empathy
3. Healing
4. Awareness
5. Persuasion
6. Foresight
7. Stewardship
8. Commitment to the growth of others
9. Change
10. Conceptualization
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Who is the Servant Leader
• Long-term transformational approach to life and work
• Begins with the natural feeling that one wants to serve,
and serve first
• Conscious choice brings one to aspire to lead
• Others highest priority needs are being services
• Listens receptively
• Becomes a question-asker, not a solution-giver
• Uses foresight and courage
• Uses persuasion
• Looks for alternative for use of power and control
• Ability to appreciate ambiguity, and/or paradox
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Servant Leadership is
marginally organizational,
as it is
primarily attitudinal
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Severant Leadership
• On self: Develop life skills
• On relationships: Listen, respect and trust one
another
• A college: Work for distinction
• On leadership: A college where everyone has
a role
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• Exploring is a lifelong journey of developing
one’s own unique character
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Mentoring
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Present
Listen
Asks awesome questions
Role models
Keep their promises and holds their mentee’s
accountable
• They are humble
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They share amazing stories
They give feedback
They are patient
They respect and honor confidentiality
They practice servant and situational
leadership
• They set boundaries
• They value diversity
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Questions to Ponder
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What can I expect from you?
Can I achieve my goals by following you?
Will I reach my potential by working with you?
Can I entrust my future to you?
Have you bothered to prepare yourself for
leadership?
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• Are you ready to be ruthlessly honest?
• Do you have the self-confidence?
• What do you believe?
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Whatever your work is, make something out of
it that enriches you. Work itself cannot be truly
significant, except as it is seen as the means
whereby the people who do the work find
themselves in it.
Robert Greenleaf
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