Making a difference
The sense of momentum behind person centred care is the highest it’s ever been.
Over the last year we have taken important steps to help keep it at the top of the
agenda, supporting policy makers, providers and commissioners to translate this
momentum into improved experiences for staff, care users and their families.
Spread the
word about the work
we’re doing and new insights
we’ve gained through
We have:
Supported over 200
organisations to understand,
measure and improve people’s
experiences, all over the world.
That’s over 1 million experiences
of staff, patients, service users and their
families that have passed through our doors
for analysis, including:
628,446 adults accessing acute services
Continued to work
towards making sure all
experiences are better
understood by working to develop
8 new feedback tools,
Hosted
38 improvement
workshops
54 media opportunities,
including the HSJ,
the Guardian and
BBC Radio 4
looking at different
conditions and areas
of care
supporting professionals
to understand and use
their data to make
improvements
22,351 children and young people
20,865 adults accessing
community services
421,077 staff
Informed new
audiences about the
importance of person
centred care by speaking at
9 leading
industry events
Worked with
7 charities and
Royal Colleges
to gather condition
specific feedback
Learnt from
153 people
who took part in qualitative
feedback sessions, sharing
their experiences to help
shape the development
of new tools
Helped keep the
conversation going
by tweeting
981 times
to our follower base,
which grew by
38%
Put the
experiences of
children and young people
in the spotlight by designing
and conducting the
National NHS
Children’s Inpatient
and Day Case Survey,
the first for 10 years
Furthered our
impact by forming
partnerships with
6 organisations
passionate about
person centred
care