Privacy and Personal Information Policy and Procedure
Introduction
Sero Institute may collect information from students or prospective students of Sero Institute, either
electronically or in hard copy format. This includes information that personally identifies individual
students.
All communications between individuals and Sero Institute may be recorded.
In collecting personal information Sero Institute will comply the Information Privacy Principles set
out in the Privacy Act 1988.
Collection and use of personal information
Sero Institute will only collect personal information by fair and lawful means which is necessary for
the operations of Sero Institute and is committed to ensuring the confidentiality and security of the
information provided.
The personal information supplied by individuals to Sero Institute will only be used to provide
information about study opportunities, to enable efficient course administration, and to maintain
academic records. If an individual chooses not to give Sero Institute certain information, then Sero
Institute may be unable to enrol that individual in a course or supply them with appropriate
information.
Disclosure of personal information
The information that an individual provides may be disclosed to organisations that run courses in
conjunction with Sero Institute. Personal information about students studying with Sero Institute
such as personal and contact details, course enrolment details and study undertaken as part of a
course, may be shared with the Australian Government and designated authorities, including, the
National Regulator (ASQA) and its authorised agencies such as NCVER, state government
departments as required under funding agreements.
An individual’s personal information will not be disclosed to another person or organisation by Sero
Institute unless:
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The individual concerned is reasonably likely to have been aware, or made aware that
information of that kind is usually passed to that person or organisation;
Written consent to the disclosure has been given to Sero Institute by the individual
concerned;
Sero Institute believes on reasonable grounds that the disclosure is necessary to prevent or
lessen a serious threat to the life or health of the individual concerned or of another person;
The disclosure is required or authorised by or under the law; or
The disclosure is reasonably necessary for the enforcement of the criminal law or of a law
imposing a pecuniary penalty, or for the protection of the public revenue.
Where personal information is disclosed for the purposes of enforcement of the criminal law
or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public
revenue, Sero Institute will include in the record containing that information a note of
disclosure.
All Sero Learning Institute Human Resources policies do not form part of any contract of employment, are not contractually binding on Sero Learning Institute and do not
give rise to enforceable rights. Sero Learning Institute may vary, withdraw or supplement the policies in its discretion from time to time, without prior notice or compensation
to employees
1
Sero Institute
Privacy and Personal Information Policy
Document Number: Sero P 00003
Last revision date: July 16
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Any person or organisation to which personal information is disclosed as described in this
procedure will be required to not use or disclose the information for a purpose other than
the purpose for which the information was supplied to them.
Security of personal information
Sero Institute will take all reasonable steps to ensure that any personal information collected is
relevant to the purpose for which it was collected, is up to date and complete.
Sero Institute will store all records containing personal information securely and take reasonable
security measures to protect personal information collected from misuse, unauthorised access or
disclosure.
Right to access and correct records
Individuals have the right to access a copy of the personal information that Sero Institute holds
about them. Requests to access or obtain a copy of personal information can be made in writing or
by contacting the administration team directly.
If an individual considers their personal information to be incorrect, incomplete, out of date or
misleading, they can request that the information be amended. Where a record is found to be
inaccurate, a correction will be made. Where an individual request that a record be amended
because it is inaccurate but the record is found to be accurate, the details of the request for
amendment will be noted on the record.
Requests for access to, or to obtain a copy of, personal information held by Sero Institute should be
sent to:
Administration Manager
Sero Institute
PO. Box 2547
Southport QLD, 4215
or
By calling the toll free number: 1800 206 010
Policies Control
Issue Date
Last Revision Date
July 4, 2016
Approved By
Version Number
1.0
Document Number
P 00003
All Sero Learning Institute Human Resources policies do not form part of any contract of employment, are not contractually binding on Sero Learning Institute and do not
give rise to enforceable rights. Sero Learning Institute may vary, withdraw or supplement the policies in its discretion from time to time, without prior notice or compensation
to employees
2
Sero Institute
Privacy and Personal Information Policy
Document Number: Sero P 00003
Last revision date: July 16