Process Resource Center
January 24, 2002
Purpose
Share information about a valuable
resource SAE has to help you be
successful in your new role . . .
Information Exchange
Facilitation
Meetings
Enhances Productivity
Facilitation
PRC Vision
Provide process leadership focused on adding
value to SAE’s core products and services,
while expanding the development of creative,
innovative products and services.
Process reengineering and improvement workshops
(Kaizens)
Facilitation consultation
Facilitated sessions
Facilitated Sessions . . . .
Provide opportunities to develop clear
objectives
Follow a very defined process for
achieving objectives
Center on everyone’s involvement
Are designed to manage group
dynamics
Build consensus among team members
Facilitated Sessions
(cont’d.)
....
Create momentum and excitement for
the team
Maximize resources, both member
and staff
Address the need for rapid response
Lead to better satisfied customers
Why is it Important?
Adds value to meetings
Allows for quicker consensus
Provides for faster response time
Supports lean thinking
Improves existing processes
Presents creative approaches to
projects/tasks
Engages all participants through
interactive tools
Adds fun to your meetings!
Interactive Activity –
Fetuccini/Gumdrops
Objective
Build a structure using only materials provided
20 minutes to complete task
Goals
Tallest structure wins
Must stand for at least 30 seconds once
judging begins
If tie, aesthetics will determine winner
Information Exchange
Meetings
Facilitation
Facilitation
Roles
ML
F
S
TM
Enhances Productivity
ML = meeting leader
S = scribe
TM = team member
F = facilitator
Role Definition
Meeting Leader (Chair)
Scribe
Member/Participant
Facilitator
Process Toolbox
Icebreakers
Groundrule Development
Brainstorming
Story Boarding
Prioritization
Break-Out Group Interactions
Wall Review
Strategic Planning Processes
TQM Process Map
SAE TQM Process Map
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When do you need facilitation?
First time meetings
Meetings with a focus
on process
Strategic planning
meetings
Meetings where the
group is “stuck in
gear”
Meetings with short time
frame to accomplish a lot
Groups that are having
difficulty staying focused
on goal
Meetings where group
consensus is important
PRC Staff Personnel . . . .
Business Process Specialists
Becky Fadik
Sandy Dillner
Auxiliary Facilitators
Mary Beth Ament
Frank Baker
Cindy Cavanaugh
David Dubois, PRI
Marcy Estok, STS
Maryann Gallagher
Weinschenker
Allie Hodder
Wayne Juchno
Greg Muha
Dana Pless
Leslie Rizzi
Nancy
Summary
The PRC is available to help you with
your OBC processes and relationships
People
Process