GUIDANCE
HEALTH AND SAFETY
Guidance: Crossrail Gateway Scheme
Health & Safety Rating and Recognition Scheme
Document Number: CR-XRL-Z7-GPD-CR001-50001
Document History:
Revision:
Date:
Prepared
By
Checked By
Approved
By:
Reason for Revision
Hamza
Shuaib
James
Christian
Clive Castell
Substantial changes to the
Gateway Process in line with
new operating model
3.0
29/02/2012
4.0
30/04/2012
Hamza
Shuaib
Richard
Strugnell
James
Christian
Change of process cycle from
6 months to 4 months
5.0
28/05/2013
Hamza
Shuaib
David Lack
James
Christian
Raising the bar and changes
to Design Assessment
Criteria following periodic
review
Creation of SOP14 relating to
Gateway Scheme, change of
this document from
Procedure to Guidance
6.0
16/12/2013
Michael
Tynan
David Lack
Hamza
Shuaib
More visuals added to explain
overall status. Edit to flow
chart (3 pillars required for
overall inspiration).
2 further awards added (for
most improved contractor and
best contractor in each pillar).
Extra criterion under safety
(for fire/hot works
management and
housekeeping) and edits to
wording on some criterion.
This document contains proprietary information. No part of this document may be reproduced
without prior written consent from the chief executive of Crossrail Ltd.
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Guidance: Crossrail Gateway Scheme
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1 Purpose ...................................................................................................................... 3
2 Scope ......................................................................................................................... 3
3 Definitions .................................................................................................................. 3
3.1
Central Delivery Area ............................................................................................... 3
3.2
Target Zero: A State of Mind.................................................................................... 3
3.3
Target Zero Pillars .................................................................................................... 4
3.4
Gateway Assessor.................................................................................................... 4
4 Responsibilities ......................................................................................................... 5
4.1
Crossrail Health and Safety Director....................................................................... 5
4.2
Crossrail Area Directors .......................................................................................... 5
4.3
Crossrail Project Managers ..................................................................................... 5
4.4
Principal Contractors ............................................................................................... 5
5 Process ...................................................................................................................... 5
5.1
Assessment Criteria ................................................................................................. 6
5.2
Assessment Cycle .................................................................................................... 6
5.3
Pillar Score ............................................................................................................... 6
5.4
Overall Gateway Status ............................................................................................ 6
5.4.1 Target Zero: Gateway Foundation ........................................................................ 6
5.4.2 Failure to Achieve Gateway Foundation Status ................................................... 7
5.4.3 Identification of issues of concern ........................................................................ 7
5.4.4 Target Zero: Gateway Commendation .................................................................. 7
5.4.5 Target Zero: Gateway Inspiration .......................................................................... 7
5.5
Reports...................................................................................................................... 7
5.5.1 Status Reports ........................................................................................................ 7
5.5.2 Sharing Best Practice ............................................................................................. 8
5.6
Recognition and Award ........................................................................................... 8
5.6.1 Award Description .................................................................................................. 8
5.6.2 Award Ceremonies ................................................................................................. 8
5.7
Raising the Bar ......................................................................................................... 9
5.8
Removal of Gateway Status.................................................................................... 9
6 Process Diagram ..................................................................................................... 10
7 Appendix 1: Target Zero Rating and Recognition Scheme Assessment ........... 11
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1
Purpose
This document describes Crossrail's ‘Gateway Scheme’ (the scheme), a recognition and rating
scheme designed to encourage contractors to be ‘world class’; the scheme actively contributes
to the Target Zero philosophy and approach embedded within Crossrail’s vision and values.
The scheme provides a mechanism to evaluate, incentivise, measure, recognise and celebrate
health and safety excellence both within the confines of the project family and more widely
through Crossrail's partners and stakeholders.
Through recognition, sharing of information and subsequent implementation of ‘best practices’,
health and safety standards will be raised consistently across the project. The Gateway
Scheme is the driver for this continuous improvement approach; it will encourage contractors to
strive for lower accident rates and improved operational performance, whilst caring for their
most valuable asset – site personnel.
The Scheme is therefore a proactive measurement tool designed to assess a Principal
Contractor’s safety management arrangements and performance against set criteria, i.e.,
Crossrail’s 6 Target Zero Pillars. Each ‘Pillar’ represents a specific component of the Target
Zero programme.
2
Scope
The Gateway Scheme will be introduced within the Central delivery area of the Crossrail project
and covers construction activities.
3
Definitions
3.1
Central Delivery Area
Crossrail construction sites, i.e., Old Oak Common in West London, Pudding Mill Lane in
the East, Plumstead in South-East London and satellite sites, e.g., Tilbury, Ilford Stabling
yard and Wallasea Island in Essex.
3.2
Target Zero: A State of Mind
The Target Zero programme declares that excellent performance in health and safety is not
only achievable, but is something that is expected, i.e.

We all have the right to go home unharmed

We believe that all harm is preventable

We must all work together to achieve this
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3.3
Target Zero Pillars
The Target Zero programme is supported by six Pillars; each pillar builds from a foundation of
statutory compliance and robust governance to world class performance.
Figure 1 – Integrated Target Zero Model
3.4
Gateway Assessor
A competent person(s) nominated by the Crossrail H&S Director to undertake Gateway
assessments across discreet worksites. Assessors will possess relevant construction
experience, knowledge of legislation and understanding of the Crossrail Target Zero
programme.
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4
Responsibilities
4.1
Crossrail Health and Safety Director
The Director will ensure
4.2

Adequate resources are available to implement the scheme;

The content of each assessment is aligned with the six pillars;

Promotes the scheme at ‘Board level’;

The scheme maintains focus and supports the delivery of Target Zero;

Arbitrate on assessment disputes and makes final decision on what sites are
awarded Gateway Commendation and Inspiration;

Arbitrate on the removal of Gateway status

Report performance and implementation to the Crossrail Board.
Crossrail Area Directors
Area Directors will
4.3

Implement the scheme within their respective area(s);

Provide adequate resources to support the Principal Contractors through their Area
Health and Safety Teams
Crossrail Project Managers
Project Managers will
4.4

Engage with Principal Contractors to achieve Gateway Foundation within stipulated
timeframes and aim to achieve the higher accolades of Gateway Commendation
and Inspiration;

Where Principal Contractors fail to achieve Foundation put in place measures and
drives required improvements to ensure that Gateway Foundation is achieved.
Principal Contractors
Principal Contractors are encouraged to support the Crossrail Gateway Scheme – they
will
5

Actively participate in the scheme;

Take ownership of the Gateway Process – motivate their workforce to achieve the
highest Gateway award;

Provide periodic feedback on the Crossrail Gateway Scheme.
Process
The Principal Contractor will be assessed against the six Target Zero pillars twice
annually. It is however advised that Principal Contractors that are new to the scheme,
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schedule two visits in every six monthly cycle (One initial and a follow-up). Assessments
will be undertaken with prior notice; work disruption will be minimised. Dependent on the
assessment rating, the Principal Contractor will be awarded the relevant scheme level and
award.
5.1
Assessment Criteria
The assessment criteria shall identify both good and best practices from the associated
Target Zero Pillar(s), see Fig 1. Criteria will be reviewed annually and issued to Principal
Contractors in advance of the assessment(s). The assessment criteria and scoring
methodology are detailed within Appendix 1.
5.2
Assessment Cycle
Principal Contractors shall be assessed every six months.
New contractors will be expected to achieve Gateway within six months of mobilisation on
site or as otherwise agreed with the Project Manager.
5.3




Pillar Score
Each pillar will be scored as Foundation, Commendation or Inspiration
Foundation - All opportunity areas scoring 1 or above;
Commendation All opportunity areas scoring 2 or above;
Inspiration - All opportunity areas scoring at least 2 and 50% or more opportunity
areas scoring 3
5.4
Overall Gateway Status
5.4.1
Target Zero: Gateway Foundation
Foundation status is awarded to Principal Contractors who
attain a ‘required standard’ (score one point) on each
applicable opportunity area within every given Target Zero
pillar.
If the standard is not met; Foundation Status will not be
awarded.
The “Gateway Foundation” award may be withdrawn by Crossrail at any time during the
period of currency in the event of circumstances that warrant withdrawal e.g. when they
fall below the required standards.
To achieve Gateway Commendation or Gateway Inspiration status, Principal Contractors
and worksites must first achieve Gateway Foundation status.
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5.4.2
Failure to Achieve Gateway Foundation Status
Principal Contractors who fail to achieve Gateway
Foundation after the first assessment may request a
second assessment when the issues raised have been
satisfactorily addressed.
5.4.3
Identification of issues of concern
By exception, the assessment may also identify worksite aspects that need urgent action
to correct an identified health and safety concern, or systematic failure in the H&S
programme. This will be raised on site using the Principal Contractor’s internal reporting
system and depending on severity, a flag raised for an audit to be carried out; Gateway
status will not be confirmed or awarded until the concern has been corrected and verified.
5.4.4
Target Zero: Gateway Commendation
Commendation status is awarded to Principal Contractors
who achieve good practice (score two points) on each
applicable opportunity area within 3 or more Target Zero
pillars.
5.4.5
Target Zero: Gateway Inspiration
Awarded to Principal Contractors that achieve good
practice (score two points) on each applicable opportunity
area within all six Target Zero pillars and have at least
three pillars at inspiration i.e. all opportunity areas scoring
at least 2 and 50% or more opportunity areas scoring 3.
The winner of this award must show continuous
improvement and excellence in all six Target Zero pillars.
5.5
Reports
5.5.1
Status Reports
A cycle report highlighting the status of each contract will be published at the end of each
cycle. A second and more detailed report identifying not only best practice but
improvement opportunities will be published to help identify improvement projects.
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5.5.2
Sharing Best Practice
Good and best practices will be distributed throughout the Crossrail programme. A best
practice database designed to promote the scheme and to further share best practice
amongst contractors will be developed by Crossrail. These practices will also be actively
shared using other Crossrail led forums and meetings.
5.6
Recognition and Award
Principal Contractor(s) who achieve Gateway Foundation will be presented with an award
which can be displayed on site.
Principal Contractor(s) that achieve Gateway Inspiration and Gateway Commendation
status will be invited to nominate members from their teams to attend a Crossrail Awards
ceremony with Crossrail senior management to acknowledge and celebrate their success.
To maintain scheme momentum a list of current holders of Gateway awards will be
maintained on the Crossrail external website, photos and periodic articles will be
published in “On Site” (the Crossrail Health and Safety Newsletter) and other publications.
In addition, an award logo may be used on the Principal Contractor’s communication
material.
The annual accolade of “Gateway Inspiration” is a noteworthy award that will be the
subject of prior endorsement by the Crossrail Executive and supported by a range of
publicity and other events.
5.6.1 Award Description
The following pictograms provide an example of potential awards.
5.6.2 Award Ceremonies
Award ceremonies will be held where contracts have improved or newly achieved
Foundation status
Award ceremonies will be attended by Crossrail Senior Management, individuals
attending will depend on level of award attained. The guidelines are below:
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Foundation Status:
Area Director – To be organised by Area Health and Safety Manager
Commendation Status:
Health and Safety Director plus Delivery/Programme/Technical Director – To be organised
by Area Health and Safety Manager with assistance from Improvement Team
Inspiration Status/Highest achieving Contract/Principal Contractor:
CEO/Delivery Director plus Health and Safety Director – To be identified and organised by
Health and Safety Improvement Team
Most Improved Principal Contractor: CEO/Delivery Director plus Health and Safety
Director – To be identified and organised by Health and Safety Improvement Team
Top scoring Principal Contractor in each Target Zero Pillar: CEO/Delivery Director plus
Health and Safety Director – To be identified and organised by Health and Safety
Improvement Team.
The Improvement Team will:

Liaise with internal communication team for photographs to be taken and for the
internal publication;

Organise the procurement of and distribution of the awards to every organiser.

Wherever possible, medals from the Gateway award plaque should be recycled to
support our environmental policy.
5.7
Raising the Bar
Assessment criteria will be revised annually; commonly accepted good practices will
become standard requirements to meet Foundation Status. Standards required to achieve
Foundation, Commendation or Inspiration will be reviewed periodically to raise the bar and
to encourage continuous improvement.
5.8
Removal of Gateway Status
The retention of Gateway Status is dependent on each contract scoring 1 or above in
each opportunity area during successive Gateway Assessment Cycles.
Where significant health and safety concerns and/or systematic failures are identified
during an assessment, the removal of Gateway Status will be recommended by the
Improvement Team with the Health and Safety Director making the final decision on
whether or not Gateway Status will be removed.
Gateway status will not be restored until all concerns are effectively addressed by the
contract and verified by the Improvement Team.
Principal Contractor(s) who do not achieve gateway foundation status in their first
assessment may request a second assessment in the same cycle. In this instance, the
maximum possible overall status achievable on the by this contract will be Foundation
Status.
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6
Process Diagram
SOP14 – Crossrail Gateway Scheme
Pre Assessment
Gateway Assessor
Principal Contractors
Area H&S Manager (or
representative H&S Advisor)
Crossrail Project
Managers
Area
Director
Health and Safety
Director
Start
Set assessment Criteria
Opening meeting
Assess Contract against criteria
Close out meeting
Assessment Cycle
Review and reconcile results
Overall Foundation
Status? (Score of >=1 in
all criteria)
No
Instigate immediate
improvement plan
Yes
Overall Commendation
Status? (Commendation in
3 or more pillars)
No
Award Foundation
Status and
announce
No
Award
Commendation
Status and
announce
Yes
Overall Inspiration Status?
(Commendation in 6 pillars,
Inspiration in >=3 pillars)
Provide
information
for Best
Practice
Award Inspiration
Status and
announce
Yes
Provide
information for
Gateway
Inspiration Bulletin
and/or Best
Practice
Cascade result
to PM
Continuous Improvement
Recognition and Award
Prepare
Summary
Report
Generate and issue
Gateway Inspiration
Bulletin based on
Inspiration Award.
Generate Best Practice
notification
Procure Awards,
produce certificates
and distribute
Organise Foundation/
Commendation award
ceremony
Organise Inspiration
award ceremony
Award Cermony
Identify poor
performing area
for improvement
opportunity
Cascade result
to PC
Instigate improvement plan for further improvement based on lessons learned
End
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7
Appendix 1: Target Zero Rating and Recognition Scheme Assessment
1. Scoring Methodology
Each of the 6 Target Zero Pillars includes a series of ‘Opportunity Areas’; these will be used
to measure performance.
The scoring system will range from 0 to 3:




0 - Indicates the standard requirements have not been achieved.
1 - Indicates standard practice and fulfilment of Foundation Status requirements.
2 - Indicates measures taken in excess of standard requirements and denotes good
practice.
3 - Indicates exceptional and innovative performance (considered to be outstanding
and best practice). Where a contractor achieves an assessment score of 3 in any
area, the Gateway Assessors will moderate this score against other Contractors to
verify that the score is appropriate.
All best practices will be shared across Contractors via Crossrail publications, bulletins and
communications.
In the unlikely event that a particular assessment criterion does not apply to a Principal
Contractor, it will be marked as ‘Not Applicable’ and the average total score will reflect the
number of categories that the Principal Contractor was scored against.
2. Gateway Assessment Criteria
The assessment criteria (identified below) highlights opportunity areas under the six Target
Zero pillars. Principal Contractors will be required to show the assessors examples of good
and best practice in order to obtain scores above what is allocated for standard practice.
#
Opportunity Area
Foundation
Commendation
Pillar 1 – Leadership and Behaviour
1.1
Safety Leadership and
general BBS Training
1.2
Safety leadership visibility
1.3
Leadership Tours
1.4
Subcontractor participation in
safety leadership
1.5
Empowerment of Individuals
and Operatives in safety
leadership roles
1.6
Effectiveness of ‘near miss’
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#
Opportunity Area
Foundation
Commendation
reporting regime
1.7
Personal Intervention
1.8
Competency Assessment
1.9
Health and Safety training
opportunities
1.10
Leadership at Induction
1.11
Managing
Young/Inexperienced
Individuals
1.12
1.13
1.14
1.15
Effective Behaviour Based
Safety (BBS) Programme
Safety Culture and Climate
Reward and Recognition
Disciplinary Programme
Pillar 2 – Designing for Health and Safety
2.1
2.2
Designing for Health and
Safety
Risk mitigated to
ALARP through
design process.
Risk Register
produced and
subsequently
managed by
construction
teams.
Early involvement of
construction teams in the
design process to create an
integrated risk management
approach as the design
progresses
Designer Behaviour
Involvement with
and participation
in Toolbox Talks,
Site
Observations,
Champion for safety issues
involvement in safety
committees and meetings.
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#
Opportunity Area
Foundation
Commendation
Safety Messages
etc.
2.3
2.4
2.5
2.6
Temporary works
Issuing information for
Construction
Controlling Changes to the
Permanent Works Design
Effectiveness of Category II
and Category III Design
checks
TW Coordinator,
Procedure and
Register in place.
Register should
identify all
temporary works
with a permanent
works interface.
Early engagement of FDCs
(Framework Design
Consultants) for those
temporary works designs with
a permanent works interface.
Information
released in a
controlled manner
via a Construction
Issue Register
Handover meetings held with
Construction Team to ensure
design requirements are fully
understood and to highlight any
residual risks that need to be
managed via the construction
process.
Design changes
managed through
via the Project
Technical
Request (PTR)
process. NonConformance
Reports (NCRs) &
Field Change
Documents
(FCDs) raised
accordingly.
FDC construction support
representatives engaged once
change is identified.
Collaborative approach
adopted to identify agreed
solution and expedite PTR
resolution.
Clear schedule
established for
completion of
Category II &
Category III work
Establishment of design/check
programme to enable early
identification of design issues
Clear
arrangements
established for
reporting on
design
compliance and
identification of
TW design register aligned to
procurement & construction
schedule
Early resolution of identified
design problems by checker
Smooth resolution of issues
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#
Opportunity Area
Foundation
problem areas
Action plans for
closure of
outstanding
issues within
design schedule
Issue of check
certificates for
compliant design
within project
programme
Commendation
and issue of certification within
schedule
Checker to identify
opportunities for time and cost
savings where appropriate as
well as design issues i.e. add
value where possible
Pillar 3 – Communication
3.1
3.2
Target Zero
Induction programme
3.3
Communication of control
measures
3.4
Methods of communication
3.5
Roles and Responsibilities
3.6
Principal Contractors Health
and Safety (H&S)
Performance Updates
3.7
Lessons Learned and sharing
3.8
Consultation of workforce on
H&S views
3.9
TBT and briefings
3.10
H&S Leadership Meetings
3.11
External 3rd party
engagement
3.12
Participation and
Dissemination of Crossrail
H&S information
3.13
Principal Contractor’s
engagement with Supply
chain
Celebrating success
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#
Opportunity Area
Foundation
Commendation
3.14
Pillar 4 – Workplace Health – Refer to OH Audit/Surveillance for 1 – 7
4.1
Satisfying CBH requirements
4.2
Proactive OH support
4.3
Health in daily work tasks
4.4
Random and ‘for-cause’ Drug
and Alcohol testing
4.5
Wellbeing programmes
4.6
Lifestyle screening
programme
4.7
Health Campaigns
4.8
First Aid risk assessment and
management
4.9
Welfare
4.10
Fatigue recognition and
management
4.11
Stress recognition and
management
4.12
HAVs recognition and
management
4.13
Noise recognition and
management
4.14
COSHH recognition and
management
4.15
DSE recognition and
management
Manual Handling recognition
and management
4.16
Pillar 5 – Workplace Safety – Refer to GROF for 5.3 – 5.9
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#
Opportunity Area
Foundation
5.1
Emergency arrangements
5.2
Risk assessments and
method statements
5.3
Breaking ground and
Excavation
5.4
Confined spaces
5.5
Energy/electrical isolation
5.6
Lifting operations
5.7
Plant Operation, Vehicles and
Driving
5.8
Working at Height
5.9
On site traffic management
5.10
Fire / Hot Works Management
5.11
Housekeeping
Commendation
Pillar 6 – Performance Improvement
6.1
Health and Safety Targets
Crossrail and PC
6.2
Improvement planning
6.3
Incident Investigation
6.4
Action items closure
6.5
Performance data
6.6
Innovation
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