The Change
Management
Game
The art of creating change
What does it take to create change?
Change processes are usually rather complicated. In fact, 70% of all change processes fail
before they even make it to the finish. What is required to create those necessary changes
successfully and be sure a change process really works?
This simulation will allow you to experience the dynamics of a realistic change process.
Find out what it is like designing and living through a change process. Discover in person
the importance of support and commitment, experience the emotions released, resistance
that follows.
During this simulation you will learn which approach pays off and which one is not quite
worth the effort. Find out about the most common pitfalls and the interventions required.
You get to practise in a safe environment. In the end you will be able to use the knowledge
and experience gained to carry out projects successfully.
The game
You work for a service company which is dedicated to solving customers’ problems. As the
game unfolds, you find out there are lots of things going on. Are processes really efficient
and effective? Are customers fully satisfied? Managers realise things need to be done
differently. You are on the threshold of a change process.
That is when the real simulation begins. Who will take the initiative and how are you going
to deal with things?
Participants speaking
“A unique experience that not only approaches, but in fact exceeds reality.”
Jochem Banki/ project manager
“I’m still amazed at how strongly this simulation changes your actions and thoughts. You
are exposed to serious stress. Very useful and great fun too.”
Wessel Post/ consultant
“This simulation has made me realise how careful one needs to proceed when it comes to
introducing change. I experienced different emotions: change resistance, the not-inventedhere syndrome, anger about the communication style and lack of influence.”
Rob Krantzen/ Consultant
“It’s been quite an intensive experience and yes this method takes off reality properly.”
Marjolein Kronenburg/ interim manager
“This very realistic simulation has made me experience what it is like not being involved in
changing my own process.”
Bas Brabers/ Blackbelt six sigma
How does the Change Game pay off?
• An ineradicable reminder of turning points, pitfalls, the power of intervention and
emotions released during change processes.
• Understanding the main pitfalls during change processes.
• Understanding and becoming aware of how staff experience change processes.
• Understanding what causes ‘resistance to change’ and how to prevent resistance.
• Understanding the effectiveness of the change team’s interventions.
• Knowledge of the different stages of change processes and the essential components
thereof.
For whom is simulation intended?
• Managers of companies, organisations and government bodies.
• Internal advisory departments.
• Consultants who are involved in change processes.
• Project managers and project change team members.
Basically, this simulation is meant for whoever is responsible for or becomes involved in
change processes.
Features and preconditions
• Tailored in-company training.
• Five sessions, usually in two days including the 1st evening.
• 16 - 30 participants. If your group is smaller, we can always call in volunteers,
extras and/or temps.
• This simulation can be performed on site or alternatively at a conference centre.
• To perform this simulation we need seven different workrooms.
• De simulatie wordt gefaciliteerd door 2 professionele simulatieleiders.
Costs
Game costs depend on the number of participants.
We will be delighted to prepare a tailored offer.
Our offers include:
• Intake
• Preparations
• 5 simulation sessions
• Two experienced instructors
• All materials
Optional:
• Conference facilities (room rental,
catering service, accommodation)
• Laptops for the participants
Contact
If you need more information, please do not
hesitate to contact Hans Vegter or
Ruud Verduin.
www.customergames.nl
[email protected]
+31 (0) 30 2209 793