NHS Trust
CE
VI
T
NCE SER
LA
OF ENGL
East of England Ambulance Service
D AMBU
AN
EA
S
Strategy 2016-2021
‘Shaping the Future of Urgent & Emergency Care’
IT IS OUR MISSION
MISSION
To provide a safe and effective healthcare service to all of our communities in the East of England
BY BEING
INNOVATIVE
RESPONSIVE
ALWAYS PATIENT
DRIVEN
EXCELLENT
ALWAYS COMMUNITY
FOCUSSED
DEMONSTRATING CORE VALUES OF
VALUES
TEAMWORK
QUALITY
RESPECT
HONESTY
CARE
Together as one, we
work with pride and
commitment to achieve
our vision
We strive to consistently
achieve high standards
through continuous
improvement
We value individuals,
including our patients,
our staff and our partners
in every interaction
We value a culture that
has trust, integrity and
transparency at the
centre of everything
we do
We value warmth,
empathy and compassion
in all our relationships
WITH EVERYONE IN THE TRUST
Working as part of a team
to deliver the best
possible service
BEHAVIOUR
Listening to others, taking on
board their views and ideas
Recognising the public
as partners and striving
to involve them
Actively seeking new ways
of working
Treating everyone as
an individual
Taking ownership of making
change happen
Aiming to achieve better results,
regardless of role, for patients
Striving to understand
each individual's needs,
whether they are a patient,
staff, or volunteer or member
of the public
Welcoming feedback
Being friendly and polite
Keeping people informed and
provides clear explanations
Introducing themselves
to people
Owning up to mistakes and
uses them as a learning
opportunity
Trying to put people at ease
in their time of need,
whether they are a patient,
colleague or member
of the public
Helping colleagues in their
personal development to
improve patient care
Having the courage to do
the right thing for people
in our care
TO ACHIEVE OUR MISSION WE AIM TO
Secure the sustainability
of our services:
STRATEGIC
AIMS
Deliver clinical excellence
to our patients:
Establishing credible
leadership
Contributing proactively
to achievement of NHS
strategy for transforming
healthcare
Creating sustainable
infrastructure and assets
Improving access and
enhancing the care
experience for all our
patients
Working within strategic
partnerships creating
alternative models of care
Maintaining critical
infrastructure and
resilience capabilities
Improving Operational
Performance:
PRIORITIES
FOR
2016/17
Support our people:
Contribute to our
community:
Enhancing the health,
safety and wellbeing
of our people
Contributing to the
health and wellbeing
of the population
Continuing to strive for
a positive and inclusive
organisational culture
Developing stronger
engagement with our
stakeholders
Being an employer
of choice
Creating a Positive &
Engaging Culture:
Shaping our future:
Remedial Action Plan
Creating a stable leadership team
Introduce New Clinical Operating
Model
Developing our five year strategy
with refreshed enabling strategies for
workforce, IM&T, finance and estates
Enhance Clinical Career
Pathway
Implement Make Ready System
Organisational Culture Audit
and embed Vision and Values
Leadership development and
aspiring manager programmes
Engaging in collaboration and
integration opportunities
Staff retention plan
Staff engagement plan
WITH REFRESHED ENABLING STRATEGIES 2016-2021
QUALITY
AND SAFETY
PEOPLE AND
CULTURE
ESTATES
FLEET
IM&T AND
INFORMATICS
FINANCIAL
RESEARCH AND
MANAGEMENT
INNOVATION
COMMUNICATION AND ENGAGEMENT
Governance that is robust, open and honest
VISION