JOB PROFILE
JOB TITLE: CONTENT STRATEGIST
CLASSIFICATION: INFORMATION SYSTEMS 24
BUSINESS UNIT: DISPUTE RESOLUTION OFFICE
POSITION # 00110022 & #00110234 (2 POSITIONS)
BUSINESS AREA OVERVIEW
The Dispute Resolution Office, Justice Services Branch focuses mainly on enhancing access to justice through
justice transformation projects, including the development of user-focussed alternatives to traditional court
processes and the cutting of cost, complexity and delay. This will be achieved through a shift to userfocused dispute resolution models and an integrated approach. Current initiatives include the
implementation of the Civil Resolution Tribunal – Tribunal Transformation initiative, the streamlining of BC’s
human rights services, and the implementation of a Public Legal Education and Information program.
JOB OVERVIEW
To analyze, develop, refine, manage, maintain and implement delivery of highly specialized, client-focused
technology-based services. Develops data taxonomy and hierarchy to ensure ease of access to information for
users through a variety of methodologies and user-centric processes. Operates at the center of a
multidisciplinary justice service delivery infrastructure combining service redesign, technology, dispute
resolution, and client service. Creates and manages content delivered directly to the public through a multidisciplinary, multi-sensory, web-based expert system platform.
ACCOUNTABILITIES
Required:

Manages the design, development, testing and maintenance of a web-based justice service platform
(web-based expert system) for the ministry.
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Conceptualizes and translates user requirements through designing information structures, including
navigation, work and dataflow, data categorization, labeling and searching best practices.

Analyzes user behaviour, preferences, objectives and working methods to determine how users
consume content.
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Plans information architecture, including evaluating information representation, studying the site
concept and strategy.

Designs, develops, implements and maintains utilities and layered products designed to support
systems management, security reporting; queue management, operations.

Organizes and presents data to the user in a meaningful, clear and intuitive manner whether on web
sites or other systems such as mobile devices.
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Revised Date:
IM/IT
Information Technology
Web Development
Professional
March 2014

Ensures form and content of information complies with specific methodologies required for the justice
service platform.

Plans and implements interaction specifications, navigation rules, organization of information, and site
maps.

Develops and completes usability test plans, evaluates traffic patterns, studies user feedback to
validate information delivery.

Collaborates with key stakeholders to determine key features, best approaches and format for the
program, target user population and appropriate stakeholder engagement.

Defines standards for data integration and the creation of business object schemas or standard
formats to facilitate data exchange.

Designs innovative transaction interfaces for existing and new products and services.
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Ensures data models and analytics are aligned with business intelligence needs and objectives.

Creates and publicizes an inventory of data stores and information components.

Tracks site metrics and user responsiveness, quantifies and measures feedback to report progress,
trending issues, risks and outcomes of the program to stakeholders.

Analyzes existing application designs, architecture and code to improve quality, mitigate issues, and
improve performance and functionality.

Evaluates business requirements to determine most appropriate technical architecture and design
patterns.

Conducts technical quality assurance audits and post-implementation reviews for both projects and
maintenance of custom applications, ensuring conformity with user client needs and compatibility with
ministry and corporate policies and standards.
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Develops performance measures and evaluates the effectiveness of web services delivery and makes
recommendations for enhancements.
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Plans and coordinates projects including providing direction to project teams, prepares project
initiation documents, and determines business feasibility, project plans, schedules, time frames and
availability of resources.

Provides support and direction to content specialists and subject matter experts within the justice
sector regarding the creation, refinement and input of content into the justice service platform.

Develop wireframes, site maps, schematics, process maps, user-task analysis and visual specifications
to describe the optimum user experience.

Provides direction, technical expertise and advice to systems staff supporting corporate web databases
and applications.

Provides direction, technical expertise and advice to staff supporting a variety of administrative
tribunals and other justice or dispute resolution programs.

Provides advice to executive on alternatives and solutions, risk assessment and cost benefit analysis of
existing and future information architecture.
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Revised Date:
IM/IT
Information Technology
Web Development
Professional
March 2014
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Identifies opportunities to enhance services and/or reduce operational costs, evaluating and
recommending acquisition of alternate products.
JOB REQUIREMENTS


Degree in information architecture, user experience design, interaction design, computer science,
human computer interaction or a related area plus one (1) year related experience; or Diploma in a
related area plus two (2) years related experience. An equivalent combination of education, experience
and/or training may be considered. Preference may be given to applicants who possess a related
degree
Minimum one (1) year experience Managing content – synthesizing information of various volumes
and complexity and display in a way that is easily understood and follows a logical path
Minimum one (1) year User testing and service design experience

Strong conceptual, analytical and strategic thinking skills.

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Minimum one (1) year experience in information architecture or user/interface design
Experience with the creation of decision trees / logic charts, workflow and information flow diagrams.
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Good knowledge of user interface design processes and methodology, user- centered design principles
and practices.
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Experience with mock-up and prototyping tools like Visio, OmniGraffle, Balsamiq, Adobe Creative Suite,
Axure, HTML, JavaScript, and Cascading Style Sheets

Experience in technical support, problem solving and troubleshooting

Successful completion of security screening requirements of the BC Public Service, which may include a
criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security
screening checks as required by the ministry (Note: It is important that you read the job posting
carefully to understand the specific security screening requirements pertaining to the position).

BEHAVIOURAL COMPETENCIES

Strategic Orientation is the ability to link long-range visions and concepts to daily work, ranging from a
simple understanding to a sophisticated awareness of the impact of the world at large on strategies
and on choices.

Innovation indicates an effort to improve performance by doing or promoting new things, such as
introducing a previously unknown or untried solution or procedures to the specific area or
organization.

Service Orientation implies a desire to identify and serve customers/clients, who may include the
public, co-workers, other branches/divisions, other ministries/agencies, other government
organizations, and non-government organizations. It means focusing one’s efforts on discovering and
meeting the needs of the customer/client.
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Revised Date:
IM/IT
Information Technology
Web Development
Professional
March 2014
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Results Orientation is a concern for surpassing a standard of excellence. The standard may be one’s
own past performance (striving for improvement); an objective measure (achievement orientation);
challenging goals that one has set; or even improving or surpassing what has already been done
(continuous improvement). Thus, a unique accomplishment also indicates a Results Orientation.

Partners with Stakeholders is the desire to work co-operatively with all stakeholders to meet mutual
goals. It involves awareness that a relationship based on trust is the foundation for success in
delivering results.

Expertise includes the motivation to expand and use technical knowledge or to distribute work-related
knowledge to others.

Problem Solving/Judgement is the ability to analyze problems systematically, organize information,
identify key factors, identify underlying causes and generate solutions.
Career Group:
Job Family:
Job Stream:
Role:
Revised Date:
IM/IT
Information Technology
Web Development
Professional
March 2014