SELECTION DOCUMENTATION
POSITION TITLE:
Insolvency Services Officer
CLASSIFICATION:
APS Level 3
LOCATION:
Sydney, Melbourne, Brisbane
DIVISION/SECTION:
Insolvency & Trustee Services
REPORTS TO:
Team Leader
EMPLOYMENT STATUS:
Ongoing & Non-ongoing
HOURS:
Full time - 37:5 hrs/week
SECURITY CLEARANCE:
Not applicable
SALARY:
$57,228 - $61,764 p.a (plus 15.4%)
CLOSING DATE:
7 December 2016
CONTACT FOR QUESTIONS:
Sydney – Jessica Empson, Ph: (02) 8233 7812, email: [email protected]
Melbourne – Jason Ball, Ph: (03) 8631 4824, email: [email protected]
Brisbane – Michelle Tilke, Ph: (07) 3360 5470, email: [email protected]
ELIGIBILITY:
Normally only Australian citizens are eligible for employment, although noncitizens may be appointed where they are prepared to take necessary steps to
seek citizenship as a condition of employment.
To satisfy character requirements all AFSA employees must undergo a police
records check.
Where a person has received a redundancy benefit from APS agency
employment and their corresponding redundancy benefit period has not
expired, they may be ineligible for employment.
AFSA actively promotes flexibility with working options in this role. We encourage flexible
work patterns, flex time, part time and job share options to support your family
commitments and personal interests.
PURPOSE OF THE POSITION
Perform preliminary and routine registrations, investigations and administration of estates and
provide information and support to team members to achieve business line objectives.
Contribute to a team environment that drives corporate governance and innovation and is
focussed on achieving business outcomes.
KEY RESPONSIBILITIES
DUTIES
(IN ORDER OF IMPORTANCE/FREQUENCY)
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Assess and issue applications in accordance with legislation, established operational
practices, policies and procedures
Gather information and investigate allocated tasks
Manage allocated matters and tasks through to completion
Identify and refer matters for escalation
Maintain corporate and legislative records in accordance with established requirements
(National Personal Insolvency Index (NPII), trustee file management, case notes)
Produce routine correspondence and reports for stakeholders
Work collaboratively as part of a team to achieve operational quality and quantity targets
Engage with clients regarding routine and preliminary enquiries
Contribute to the development and implementation of best practices and process
improvement
Maintain effective communication with key internal stakeholders
Display, uphold and adhere to the APS Values, Code of Conduct and AFSA’s Workplace
Diversity Program
Comply with WHS obligations and take responsibilities for own health and safety and that
of others
Understand and comply with the agency risk management framework and relevant
legislation. Contribute to identification, reporting and mitigation of risks in your area.
SELECTION CRITERIA
ACHIEVES RESULTS
Identifies and utilises processes, tasks and resources required to achieve timely and quality
outcomes employing strong organisational skills to manage time effectively.
CASE MANAGEMENT
Accurately manages a range of ongoing matters involving the process of monitoring,
assessment, analysis and planning.
AFSA Selection Documentation: Insolvency Services Officer, APS3
November 2016
www.afsa.gov.au
Page 2 of 3
INVESTIGATIONS
Conducts fact-finding to gather, confirm and analyse information in relation to allocated tasks.
LEGISLATIVE INTERPRETATION AND APPLICATION
Reads and applies legislative instruments to identify pertinent legislative issues to decide a
course of action and to establish matters for escalation.
STAKEHOLDER LIAISON AND MANAGEMENT
Assists to maintain an appropriate level of consultation and interaction with relevant
internal/external stakeholders to facilitate open communication, discussion and collaboration so
as to achieve desired goals.
CLIENT SERVICE
Provides accurate and timely support to clients with telephone or written queries applying client
service standards, procedures and techniques, to provide information, resolve routine enquiries
or to escalate matters.
COMMUNICATES EFFECTIVELY
Communicates clearly, concisely and unambiguously to diverse audiences with influence and
confidence both verbally and in writing.
APPLICATION DETAILS
The application is the tool that the selection committee will use to shortlist applicants, so you
should ensure that you concisely present your claims to the position.
Your application must include:
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Email:
a completed application cover sheet (available on the AFSA website at www.afsa.gov.au)
a resume outlining your career history, qualifications and including contact details for at
least two recent referees
A covering letter, no longer than 2 pages, that briefly and clearly highlights and
demonstrates your claims against the selection criteria
[email protected]
Email applications should clearly state your name, the position title and preferred location
in the subject line.
A selection decision may be made on the basis of your application only. If interviews are conducted,
it is anticipated that they will be held in the week commencing 12 December 2016. A telephone
interview may be conducted in the first instance. Candidates may also be required to undergo
psychometric and/or work sample testing as part of this selection process.
We encourage applications from Indigenous Australians, peoples from culturally diverse
backgrounds and people with disabilities. We are committed to providing a working
environment that values diversity and supports staff to reach their full potential.
If you are an applicant with a disability or other special needs, please contact the Disability Access
Coordinator on (02) 8233 7821 to discuss any requirements that may assist you in your application.
Thank you for your interest in this position.
AFSA Selection Documentation: Insolvency Services Officer, APS3
November 2016
www.afsa.gov.au
Page 3 of 3