PERSON SPECIFICATION - CHILDREN’S HUB OFFICER BAND 7
REF: SR-101375
Hartlepool Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable
adults. This post is subject to safer recruitment measures including a disclosure and barring service (dbs) check.
REQUIREMENTS
ESSENTIAL CRITERIA
DESIRABLE CRITERIA
Please indicate in brackets after each criteria how this will be verified, ie (F),
(I), (T), (R)
Please indicate in brackets after each criteria how this
will be verified, ie (F), (I), (T), (R)
- Educational/vocationa NVQ Level 3 in Information Advice and Guidance or Social Care or
l/ occupational
equivalent qualification in a relevant IAG/ social care field (F)
qualifications and/or
training
Intermediate Level - Benefits Advice (F)
Evidence of further professional development and
training relevant to job role (F)
- Specific qualifications
(or equivalents)
- Work or other
relevant experience
Experience of working within a busy customer focused environment
(F) (I)
Experience of working with a wide range of multi
agency partners (F) (I)
Experience of dealing with complex and sensitive customer enquiries
(F) (I)
Knowledge of support agencies from public,
private, voluntary and independent sector (F) (I)
Experience of working or engaging with children, young people,
vulnerable adults, families (F) (I)
1
- Skills, abilities,
knowledge and
competencies
Experience of using a range of bespoke IT systems and databases
(F) (I)
Experience of recording enquiries, manipulating and extracting data,
interrogating data from IT systems (F) (I)
Knowledge of: Social care processes
 Welfare Reform
 Benefit and Entitlements (F) (I)
 Common Assessment
Able to work using own initiative (F) (I) (R)
Ability to learn new processes/ approaches (F) (I) (R)
Self motivated (F) (I) (R)
Ability to demonstrate sensitivity, tact and confidentiality in dealing
with clients (F) (I) (R)
- General
competencies
Proven experience to organise and manage workload (I) (R)
Evidence of ability to work effectively in partnership with
internal and external agencies (F) (I)
Flexibility (F) (I) (R)
Able to demonstrate well developed written and verbal
communication skills (I)
Commitment to equal opportunities and ability to promote anti
discriminatory practice (I)
ESSENTIAL/DESIRABLE CRITERIA WILL BE VERIFIED BY:- F=FORM
I=INTERVIEW
T=TEST(S) R=REFERENCE(S)
Please note all appointments within Hartlepool Borough Council are subject to a declaration of medical fitness by the Council’s Occupational Health
Service (having made reasonable adjustments in line with the Equality Act (2010) where necessary.)
2
PERSON SPECIFICATION - CHILDREN’S HUB OFFICER BAND 8
REF: SR-101375
HARTLEPOOL BOROUGH COUNCIL IS COMMITTED TO SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN, YOUNG
PEOPLE AND VULNERABLE ADULTS. IF THIS POST IS SUBJECT TO SAFER RECRUITMENT MEASURES THEN A DISCLOSURE
AND BARRING SERVICE (DBS) CHECK WILL BE REQUIRED.
REQUIREMENTS
- Educational/vocat
ional/
occupational
qualifications
and/or training
ESSENTIAL CRITERIA
DESIRABLE CRITERIA
Please indicate in brackets after each criteria how this will be verified, ie (F), (I), (T), (R)
Please indicate in brackets after each criteria how
this will be verified, ie (F), (I), (T), (R)
NVQ Level 3 in Information Advice and Guidance or Social Care or equivalent
qualification in a relevant IAG/ social care field (F)
Evidence of further professional development
and training relevant to job role (F)
Evidence of training in benefits advice (F)
Possess or working towards NVQ 4
Information Advice and Guidance, Social
Care or equivalent qualification in a relevant
area (F)
- Specific
qualifications (or
equivalents)
- Work or other
relevant
experience
Experience of working within a busy customer focused environment (F) (I)
Experience of working with a wide range of
multi agency partners (F) (I)
Experience of dealing with complex and sensitive customer enquiries (F) (I)
Experience of working or engaging with children, young people, vulnerable
adults, families (F) (I)
Knowledge of support agencies from public,
private, voluntary and independent sector (F)
(I)
3
- Skills, abilities,
knowledge and
competencies
Experience of using a range of bespoke IT systems and databases (F) (I)
Experience of recording enquiries, manipulating and extracting data from IT
systems (F) (I)
Able to work using own initiative (F) (I) (R)
Ability to learn new processes/ approaches (F) (I) (R)
Self motivated (F) (I) (R)
Ability to demonstrate sensitivity, tact and confidentiality in dealing with clients
(F) (I) (R)
Knowledge of  Social care processes
 Welfare reform
 Benefit and Entitlements (F) (I)
- General
competencies
Working knowledge of Common Assessment and Team Around processes (F)
(I)
Proven experience to organise and manage workload (I) (R)
Evidence of ability to work effectively in
partnership (I)
Flexibility (F) (I) (R)
Able to demonstrate developed written and verbal communication skills (I)
4
Commitment to equal opportunities and ability to promote anti discriminatory
practice (I)
ESSENTIAL/DESIRABLE CRITERIA WILL BE VERIFIED BY:- F=FORM
I=INTERVIEW
T=TEST(S) R=REFERENCE(S)
Please note all appointments within Hartlepool Borough Council are subject to a declaration of medical fitness by the Council’s Occupational Health
Service (having made reasonable adjustments in line with the Equality Act (2010) where necessary.)
5
PERSON SPECIFICATION - CHILDREN’S HUB OFFICER BAND 9
REF: SR-101375
HARTLEPOOL BOROUGH COUNCIL IS COMMITTED TO SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN, YOUNG
PEOPLE AND VULNERABLE ADULTS. IF THIS POST IS SUBJECT TO SAFER RECRUITMENT MEASURES THEN A DISCLOSURE
AND BARRING SERVICE (DBS) CHECK WILL BE REQUIRED.
REQUIREMENTS
ESSENTIAL CRITERIA
DESIRABLE CRITERIA
Please indicate in brackets after each criteria how this will be verified,
ie (F), (I), (T), (R)
Please indicate in brackets after each criteria how this will be
verified, ie (F), (I), (T), (R)
- Educational/vocationa NVQ Level 4 in Information Advice and Guidance or Social Care
l/ occupational
or equivalent qualification in a relevant IAG/ social care field (F)
qualifications and/or
training
Evidence of further professional development and training
relevant to job role (F)
- Specific qualifications
(or equivalents)
Experience of working within a busy customer focused
environment (F) (I)
- Work or other
relevant experience
ECDL or ICT (Microsoft Office Word/ Excel/ Publisher/
PowerPoint) Level 3 or equivalent (F, T)
Knowledge of support agencies from public, private,
voluntary and independent sector (F) (I)
Experience of working with a wide range of multi agency
partners (F) (I)
Experience of dealing with complex and sensitive customer
enquiries (F) (I)
Experience of working or engaging with children, young people,
vulnerable adults, families (F) (I)
6
- Skills, abilities,
knowledge and
competencies
Experience of using a range of bespoke IT systems and
databases (F) (I)
Experience of recording enquiries, manipulating and extracting
data from IT systems (F) (I)
Able to work using own initiative (F) (I) (R)
Ability to learn new processes/ approaches (F) (I) (R)
Self motivated (F) (I) (R)
Ability to demonstrate sensitivity, tact and confidentiality in
dealing with clients (F) (I) (R)
Knowledge of  Social care processes
 Welfare reform
 Benefit and Entitlements (F) (I)
Working knowledge of Common Assessment and Team Around
processes (F) (I)
- General
competencies
Able to contribute to the development of the service (F) (I)
Proven experience to organise and manage workload (I) (R)
Flexibility (F) (I) (R)
7
Able to demonstrate well developed written and verbal
communication skills (I)
Commitment to equal opportunities and ability to promote anti
discriminatory practice (I)
Evidence of ability to work effectively in partnership (I)
Able to lead and motivate team members and recognise
individual strengths and developmental needs (I)
ESSENTIAL/DESIRABLE CRITERIA WILL BE VERIFIED BY:- F=FORM
I=INTERVIEW
T=TEST(S) R=REFERENCE(S)
Please note all appointments within Hartlepool Borough Council are subject to a declaration of medical fitness by the Council’s Occupational Health
Consultant (having made reasonable adjustments in line with the Equality Act (2010) where necessary.)
8