LowesLink®
Vendor Inquiry (VI)
Invoice Search
Problem
Revision Date: June, 2016
Lowe’s Logo and LowesLink® are registered trademarks of LF, LLC. All Rights Reserved.
1
Agenda
Slides
•
•
•
•
•
•
•
Home
Search
Problem Invoice List
Problem Code
Action Required
Response Options
Print
3
4-7
8-13
14
15-24
25-37
38
2
Vendor Inquiry Home Page
Select Invoice Search Option
Note:
[email protected] is the email address referenced on all screens.
3
Invoice Search – Company
Select Company US or Canada Option
4
Invoice Search – Vendor
Select Vendor Number Option
5
Invoice Search – Invoice Status
Invoice Status: Problem
6
Example – Invoice Search
US Vendor Number, Problem Status, Date Range
7
Invoice Search – Problem Invoice List
Menu: Toggle between Vendor Inquiry Options
8
Invoice Search – Problem Invoice List
Search Results: Sum of Invoices
9
Invoice Search – Problem Invoice List
Example: US Vendor Number, Problem Status, Date Range
10
Invoice Search - Problem Invoice List
Ability to sort by ascending and descending on all column headers
11
Invoice Search - Problem Invoice List
Select Download Problem Invoices Option
12
Excel Download Results
Save to Internal File for Records
13
Invoice Search – Problem Invoice List
Problem Code
14
Action Required
• LOWES
o Prior Vendor response under review in Lowe’s system;
no vendor action needed at this time.
• PENDING
o Invoice received from Vendor; no vendor action
needed at this time.
• VENDOR
o Response required from Vendor within sixty days to
resolve invoice.
15
Invoice Search - Problem Invoice List
LOWES/PENDING Status – Information Only
16
Invoice Search – Problem Invoice List
Drill Down Option for Invoice Number
17
Invoice Search – Problem Invoice Detail
No Response Option
18
Invoice Search - Problem Invoice List
Vendor Status – Response Required from Vendor to Resolve Invoice
19
Invoice Search – Problem Invoice List
Drill Down Option for Invoice Number
20
Invoice Search – Problem Invoice Detail
21
Timeline for Response
Invoices without response within 60 days of “Correspondence
Date” will be purged from Lowe’s system.
Purge date is documented on each problem invoice. Further action
on purged invoices requires re-submission of invoice to Lowe’s.
22
Problem Code Instructions
“Correspondence Instructions” result from a manual review of
the problem invoice by a Lowe’s specialist.
These instructions should take precedence over “Action”
comments which are generic to the specific problem code
assigned to the invoice.
23
Associated Invoices
24
Problem Invoice Response Options
• “Replace Location Number” must be numeric and cannot exceed 4 digits.
Do not include leading zero(s).
• “Replace PO Number” must be numeric and cannot exceed 9 digits. Do
not include leading zero(s).
• Changing “Delete Invoice” to Yes will deactivate attachment window and
prevent replacing location and/or PO. Deleted invoices will be purged
from the Lowe’s system nightly.
• “Vendor Comments” is limited to 500 characters. Use file attachments to
communicate comments exceeding this limit.
• “View/Add/Delete Attachments” is limited to 5 files (3 KB to 3 MB).
Eligible file types: pdf, doc, docx, xls, xlsx, jpg, tif, and tiff. Browse to find
the attachment to load. Attach or Remove Files.
25
Problem Invoice List
Invoice Detail
26
Problem Invoice Detail – Error
Enforcing Rules
27
Problem Invoice Detail
Select Replace Location Number Option
28
Problem Invoice Detail
Select Replace Purchase Order Number Option
29
Problem Invoice Detail
Select Vendor Comments Option (Limited to 500 characters)
30
Problem Invoice Detail
Select Delete Invoice Option
31
Problem Invoice Detail
Select Delete Confirmation Option
32
Problem Invoice Detail
Delete Successful
33
Problem Invoice Detail
Select View/Add/Delete Attachment Option
34
Problem Invoice Detail
Select Browse Option
35
Problem Invoice Detail
Attachment Successful
36
Submitting Response
 “Submit Response” is required to complete each problem
invoice response. Failure to “Submit Response” will result in
problem invoice response not transmitting to Lowe’s.
 Successful update to Lowe’s is confirmed by a “Response
Submitted Successfully” message in green font displayed to
the right of vendor name.
 Unsuccessful update will be communicated by messages in
red font. Follow instructions in error messages closely.
37
Problem Invoice List – Print Option
Print Option Defaults to Portrait
Can Change to Landscape Under Preferences
38
For Assistance
Please contact the Payables Contact Center by:
Email: [email protected]
Phone: (336) 658-2121, Option 3 then Option 1
Payables Contact Center Hours of Operation:
Monday – Thursday from 8:00 AM – 5:00 PM EST
Friday from 8:00 AM – 2:00 PM EST
39