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STRATEGY
2020
Reaching out, enriching lives,
sharing the love of Jesus
Great change, great challenges… and a great future
With over 55 years’ experience in providing for the needs of older people, ARV has a great track
record and a proud heritage. It has become a key element in the Anglican Diocese of Sydney’s
ministry to older people. With “reaching out, enriching lives, sharing the love of Jesus” as our
vision, our motivation and our catchcry, we will continue to strive to make a genuine difference to
lives of older people.
Make no mistake – the winds of change are blowing, affecting everyone involved in retirement
living and aged care in a profound and unprecedented way:
• The number of older
people in Australia
continues to grow. What’s
more, the demographic
mix is changing, with
older people coming from
increasingly diverse ethnic
and cultural groups.
• A raft of new competitors
are rapidly making their
way into our traditional
markets, bringing new
thinking regarding what
retirement living and aged
care could look like and how
it should run.
• In residential care and home
care the government is
progressively introducing
a user pays approach,
whilst at the same time
increasingly directing
funding to the recipient
of care rather than the
provider of care.
While change will inevitably bring its challenges, ARV has great depth and breadth to its service
offerings; we are strong, capable and relevant, well positioned to not just respond to change and
competition, but to be on the front foot, leading the way, proactively developing service offerings
that will enrich the lives of all we reach, all the while providing a platform from which the love of
Jesus can be shared and celebrated.
This brochure briefly outlines our strategic intentions for the next 5 years. It’s a thoroughly well
considered and researched plan; a plan that will see ARV remain highly competent, highly capable,
highly regarded and highly sought after. I invite you to stand with us and support us as we embark
on Strategy 2020.
Rob Freeman,
ARV Chief Executive
People
Source, develop and retain our desired workforce to achieve our strategic goals
Over the next five years we will:
• Keep our staff safe.
• Introduce workforce planning models that ensure we maintain the right levels of staffing, with
the people we employ willing and able to deliver what our residents and clients require.
• Establish a “pipeline” of future leaders.
• Build a workforce able to respond to the increasing diversity of residents and clients.
• Work to achieve higher levels of performance through greater levels of staff engagement.
• Build workforce agility, ready to meet the challenges of change and competition.
Building Design and Infrastructure Provide buildings and locations that best help our current and future residents remain independent
for as long as possible.
Over the next five years we will:
• Define and document building standards to ensure that our designs into the future are indeed
the best they can be, providing the best environments for living, for caring and for community.
• Continue renewal of older residential care and retirement living property.
• Maintain a “pipeline” of properties for development to produce an additional 800 retirement living
units and an additional 500 residential care places.
Technology
Compete through technological innovation, focused on what our residents and clients need and
making us more efficient
Over the next five years we will:
• Use technology to become more efficient and adapt to increasing demands
• Use innovative technology to improve social, clinical and safety outcomes, partnering in research
if necessary.
Ministry
Engaging people with the good news of Christ Jesus, so that lives are changed, faith is deepened
and His love demonstrated
Over the next five years we will:
• Build a prayer platform that underpins ARV’s vision.
• Help all staff to see the importance of ministry and pastoral care to the work of ARV.
• Reach out to the 20,000 people with whom ARV has contact (residents, clients, families, staff,
volunteers), building relationships that are a basis for sharing the good news of Jesus.
• Equip those residents, clients, staff and volunteers who are eager to share their faith in Christ.
• Integrate the mission of ARV into the wider mission of the Diocese.
• Work to see ARV widely known for its pastoral and gospel ministry to older people.
Rhythm of Life
The Rhythm of Life philosophy is reflected in our culture and operating models and demonstrated
in our behaviours and actions across all care settings
Over the next five years we will:
• Ensure the RoL philosophy becomes the foundation of our care, with the RoL philosophy and
approach established across ALL care settings – residential care, home care and retirement living
• Strive to see all staff “living and breathing” RoL.
• Use research and evidence based practice to guide the development of RoL.
• Share ARV’s RoL philosophy with other aged care providers and the broader community
Home Care
Caring for individuals where they are, for as long as they want to be there
Over the next five years we will:
• Use our strength in the provision of accommodation to attract more home care clients, with
ARV retirement living residents (who use Home Care) choosing ARV Home Care.
• Use our strength in clinical care to become specialists in the provision of higher levels of care.
• Invest in day centres and respite programmes to increase the value of the services we offer.
• Seek to establish Home Care services in areas where ARV currently has little or no presence.
• Improve our competitive position by becoming more efficient in our systems and administration.
• Make the principles of Rhythm of Life the foundation for our approach to care in the home.
• Introduce forms of mobile technology to better respond to the needs and preferences of
our clients.
New Care Services
A wider range of services to provide better response to caring for residents and clients
Over the next five years we will:
• Further improve our capability to respond to increasingly complex care needs, positioning our
residential care communities to further help residents for sub-acute, dementia care and end of
life palliative care, thereby reducing unnecessary and/or avoidable transfers to hospital.
• Develop, test and establish a range of new short term care offers dedicated to restorative care,
re-ablement, rehabilitation, transitional Care and palliative care (respite)
• Develop a model of care for people with Younger Onset Dementia
At the Margins
Affordable and appropriate accommodation and support for older people in need
Over the next five years we will:
• Establish a further 5 properties for older people at risk of homelessness.
• Continue to expand the number of retirement living units offered on a rental basis.
• Explore alternatives to provide rental solutions, offering supported low cost accommodation
outside the village network.
• Introduce transitional housing, where older people in need of short term assistance can be helped.
• Explore alternatives to assist older people who live with a disabled child.
Reach
Expand to new geographic areas and become more relevant to multicultural Australia
Over the next five years we will:
• Develop at least a further 2 “affordable” villages, with a higher proportion of retirement living
offered on a rental basis, with a significant proportion of ARV’s growth in retirement living and
residential care in lower socio economic regions.
• Purchase land for future developments, particularly within lower socio economic areas. Target
areas include: Badgery’s Creek, Hawkesbury, Blue Mountains, South-West Sydney.
• Improve our level of engagement with people from ethnically diverse communities.
ARV by 2020
1,200 more people
in Retirement Villages
250 of these people will be in new affordable villages,
with 600 plus yet to come.
*each figure represents 250 people
500 more people
in Residential Aged Care
110 are in new affordable homes, with 350 plus
yet to come.
*each figure represents 250 people
1,000 more people
utilising HomeCare services
*each figure represents 250 people
270 more people
into AROH and affordable rental
New Services
for people with disability and Younger
Onset Dementia
Plus short-term accommodation options for people
living independently.
20,000 people
reached through
ministry
arv.org.au
©2015 Anglican Retirement Villages Diocese of Sydney ABN 39 922 848 563.| ARV3176