How Do I Replace My…?
If your property is stolen, you are eligible to file an insurance claim. Remember to keep your receipts and to file a police report. See
DISabroad.org/insurance for more information.
Bank or Credit Cards
Call your bank/credit card company. Contact the U.S. customer service line and let them know that your card has been lost or stolen
and you would like to cancel it immediately. Depending on the company, they can usually mail a replacement card within two weeks. In
the meantime, ask a family member or friend to wire you money or ask the DIS Finance office (Vestergade 5.37) for a temporary loan.
DIS Student ID
Go to the Front Desk and ask for a replacement Student ID. This will cost 100 DKK.
Transportation Pass
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File a police report for your stolen or lost transportation card.
Pay DKK 300 replacement card fee at DIS Front Desk and bring the receipt to Rachel Miller at DIS Housing and Student
Affairs.
From Rachel you will get information of your original pass and a picture if you need so.
Go to the DSB ticket office at Copenhagen Central Train Station to get a new master card issued.
Send an e-mail to [email protected] with the following information: Previous master card number, new master card
number, name, Danish mobile number (if any), Danish address, number of zones, specific zone numbers. In subject line you
should write “DIS Erstatningskort”.
DSB Customer Service will send an e-mail to you (or SMS if Danish phone number is provided by you) as soon as possible
with booking number. If you do not receive the e-mail or SMS within 24 hours then please contact Rachel Miller at DIS
Housing and Student Affairs.
Go to DSB ticket office at Copenhagen Central Train Station to get your replacement insert (by informing them of your
booking number). Alternatively you can print out your insert at one of the DSB ticket machines placed at most train stations.
In case you get your original transportation pass return, then please give it to Rachel Miller at DIS Housing and Student
Affairs, who will return it to DSB.
Take a picture of your new transportation card (both right and left side) and keep it safe for possible further need.
Purchase Card
Call Dansk Supermarked so they can block the card. Once your old card is blocked, they will issue you a new one and send it to the DIS
Finance office. DIS will notify you when it arrives.
Dansk Supermarked
Monday — Friday, 9:00-13:00
tel: +45 8778 5307 email: [email protected]
Cash
Unfortunately, we cannot help you replace lost cash, as it is not covered by insurance.
Danish CPR (Yellow) Card
Go to your local kommune (where you registered for your CPR card) and ask them to make you a new card for a 170 DKK fee. They
will not be able to give you a new card on the spot, but you should receive it in the mail within a few weeks.
U.S. Driver’s License
You will most likely not be able to get a replacement license while you are in Denmark, but this process varies from state to state. If your
ID was stolen, locate the replacement fee for licenses in your specific state online and send a screenshot of this information or a link,
along with your insurance claim, to [email protected].
U.S. Passport
Make an appointment with the Embassy. To do so, visit denmark.usembassy.gov/service/book-an-appointment.html.
Processing takes about 10 days, so if you are traveling outside of Denmark soon after your passport is lost or stolen, you will need to
obtain an emergency passport. This can be issued on the same day as your appointment. Please consult the U.S. Embassy’s website to
learn which documents you need to bring with you: denmark.usembassy.gov/passports/lostorstolenppt.html. If your passport was
stolen, you must first file a police report before you make an appointment. Please note, that passport-sized photos for U.S. passports
can be taken at Telestation, located near Copenhagen Central Station.
How To Replace Important Documentation and Forms of Identification
Danish Residence Card
Apply for a new card by going to the government office listed below. Remember that your residence card is your proof that you are
a legal resident in Denmark. If you are traveling outside of Denmark without a card, are a U.S. citizen, and have been here for more
than 3 months, you must get a re-entry permit from the government to prove that you can re-enter the country legally. If you are
traveling outside of Denmark without a residence card, are not a U.S. or EU citizen, and have been here for more than 3 months,
contact the Danish Agency for International Recruitment and Integration to get the appropriate documentation for re-entering the
country. If you have lost your residence card, contact the Danish Agency for International Recruitment and Integration.
The Danish Agency for International Recruitment and Integration
Njalsgade 72C
2300 København S
website: https://www.nyidanmark.dk/en-us/frontpage.htm
tel: +45 7214 2002
email: [email protected]
Things to Bring:
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A completed “Application for a residence card (KO1)” form.
Your passport
A passport-sized photo (these can be taken at Telestation near Copenhagen Central Station)
Your residence letter
230 DKK replacement fee
a police report (if your card was stolen)
Important Procedures
Filing a Police Report
Please note that to file an insurance claim for theft or damage, you MUST have a copy of your police report. If you experience theft
while traveling, you must file the report in the country in which you are traveling and get a copy of the report.
For claims within Denmark, you can file online at www.politi.dk by following this path:
English > REPORT > Theft and Property Damage
IMPORTANT: Save a screenshot of the final confirmation page, as you will not receive any later email confirmation. You must include
this when you submit your insurance claim.
Filing an Insurance Claim
In order to file an insurance claim, you will need all of the following:
—Police report confirmation. In the case of theft or damage. For more details, see above.
—DIS insurance claim form. You can find the blank, interactive form, as well as a sample form, at DISabroad/insurance.
—Receipt for stolen item/s. This must be the original receipt or some form of proof of purchase (such as a bank statement).
You will need to copy or photograph of the above documents. Email copies to [email protected] and cc: [email protected] onto your email.
The reviewing process generally takes about 4-6 weeks, but you will be informed by email regarding the status of your claim, as soon as
it is complete. If your claim is processed about you have left Denmark, we will be in contact via email.
How To Replace Important Documentation and Forms of Identification