Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Document Description WARNING: The links included in this document might not work with some browsers. This document describes the latest service packs and firmware versions needed for 2.x and 3.x releases of Communication Manager. The intent is for this document to be as complete and accurate as possible. However, due to the ever-changing nature of some of this information the document must be re-released as new information becomes available. For this reason, it is important to check for later versions of the firmware and document periodically. The changes between versions of the document are listed and can be used as a quick reference as to what has been updated since the previous version. Version information starts fresh at the beginning of every Major Release of Communication Manager. This document contains information pertaining to Communication Manager 2.x and 3.x only. However, the upgrade and matrix portion of the document contains information pertaining to all releases (e.g., 1.x, 2.x, 3.x) of Communication Manager for completeness. Version 1 This version of the document is the initial version supporting release 3.0 of Communication Manager software. Communication Manager 3.0 is available June 13th, 2005. Version 2 This version of the document includes updates to the Communication Manager 3.x upgrades sections. Communication Manager 2.2.1, available November 7th, 2005, has been added. Communication Manager 3.0.1, available October 3rd, 2005, has been added. The G150 Media Gateway has been added. Media Gateway, TN circuit pack, and Communication Manager compatibility has been clarified. The compatibility matrix has been updated to show the latest firmware available and recommended at the date this document is published for Communication Manager releases 2.0 and later. For Communication Manager releases earlier than 2.0, the matrix still shows the firmware available at the time of launch. An erroneous statement concerning 4602 telephone and CM 3.0 compatibility has been removed. Version 3 This version of the document includes updates to combine the Communication Manager 2.x and 3.x matrices. Communication Manager 3.1, available February 20th, 2006, has been added. Starting with 3.1, new releases now contain a single page that details the specific firmware to use with that release. The document has been rearranged so that the matrix is in the front of the document and additional supporting information follows. 1 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Table of Contents Communication Manager Release 3.1 Compatibility ...............................................................................................4 MEDIA GATEWAYS AND MEDIA MODULES .................................................................................................................4 G700 Media Gateway ............................................................................................................................................4 G350 Media Gateway ............................................................................................................................................4 G250 & G150 Media Gateways .............................................................................................................................4 TN CIRCUIT PACKS ....................................................................................................................................................4 TELEPHONES ..............................................................................................................................................................4 COMMUNICATION MANAGER SERVICE PACKS ............................................................................................................4 S8500B SAMP FIRMWARE ........................................................................................................................................4 Software/Firmware Compatibility Matrix ................................................................................................................6 S8100 MEDIA SERVER ...........................................................................................................................................6 G150 MEDIA GATEWAY COMPATIBILITY ........................................................................................................7 G250 (MGP ONLY), G350, & G700 MEDIA GATEWAY COMMON FIRMWARE................................................7 G350 MEDIA GATEWAY SPECIFIC FIRMWARE ................................................................................................8 S8XX0 SERIES MEDIA SERVERS ..........................................................................................................................8 DEFINITY SERVER SI / CSI / R ............................................................................................................................10 Communication Manager 1.x Releases ....................................................................................................................11 General Software / Firmware Compatibility Guidelines ........................................................................................11 Issues Specific To 2.x Releases ..................................................................................................................................12 PRODUCT CORRECTION NOTICES FOR 2.X RELEASES................................................................................................ 12 NEW INSTALLATIONS FOR 2.X RELEASES ..................................................................................................................12 UPGRADES TO COMMUNICATION MANAGER 2.X RELEASES......................................................................................13 SERVICE PACKS/SOFTWARE UPDATES FOR COMMUNICATION MANAGER 2.X RELEASES ..........................................13 MEDIA MODULE 711 FIRMWARE AND HARDWARE DEPENDENCIES FOR 2.X RELEASES ............................................13 MEDIA MODULE 717 AND G700 DEPENDENCY ........................................................................................................14 MEDIA GATEWAY FIRMWARE, LSP SOFTWARE, AND PRIMARY SERVER SOFTWARE COMPATIBILITY FOR 2.X RELEASES .................................................................................................................................................................14 G700 Gateway/Server Compatibility Matrix .......................................................................................................14 IP INTERFACE CIRCUIT PACK FIRMWARE AVAILABLE ON THE COMMUNICATION MANAGER 2.X SOFTWARE CD .....16 ENDPOINT FIRMWARE DEPENDENCIES FOR 2.X RELEASES ........................................................................................16 INTEGRATED MANAGEMENT DEPENDENCIES FOR 2.X RELEASES..............................................................................16 Issues Specific To 3.x Releases ..................................................................................................................................16 PRODUCT CORRECTION NOTICES FOR 3.X RELEASES................................................................................................ 16 NEW INSTALLATIONS FOR 3.X RELEASES ..................................................................................................................16 PRODUCT DOCUMENTATION .....................................................................................................................................17 COMMUNICATION MANAGER 1.X TO COMMUNICATION MANAGER 3.0.1 UPGRADES ...............................................17 COMMUNICATION MANAGER 2.X TO COMMUNICATION MANAGER 3.X UPGRADES ..................................................18 S8300A MEDIA SERVER SUPPORT............................................................................................................................19 DEFINITY SERVER SI SUPPORT ..............................................................................................................................19 SERVICE PACKS FOR COMMUNICATION MANAGER 3.X RELEASES ............................................................................19 MEDIA GATEWAY, LSP, AND PRIMARY SERVER COMPATIBILITY ISSUES FOR CURRENT RELEASES .........................19 TELEPHONE SOFTWARE DEPENDENCIES ...................................................................................................................20 Circuit Pack Firmware Compatibility .....................................................................................................................20 IP INTERFACE CIRCUIT PACK FIRMWARE AVAILABLE ON THE COMMUNICATION MANAGER 3.X SOFTWARE CD .....20 THE LATEST FIRMWARE FOR ALL PROGRAMMABLE TN CIRCUIT PACKS: .................................................................21 TN2214CP: ..............................................................................................................................................................21 TN2224CP: ..............................................................................................................................................................21 TN2302AP:..............................................................................................................................................................21 2 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 TN2312AP:..............................................................................................................................................................21 TN2313AP:..............................................................................................................................................................21 TN2464BP: ..............................................................................................................................................................22 TN2501AP:..............................................................................................................................................................22 TN2602AP:..............................................................................................................................................................22 TN464GP: ............................................................................................................................................................... 22 TN771DP: ............................................................................................................................................................... 22 TN799DP: ............................................................................................................................................................... 22 Media Gateway Firmware Compatibility ................................................................................................................22 GATEWAY/SERVER/LSP COMPATIBILITY MATRIX....................................................................................................23 THE LATEST FIRMWARE FOR G250, G350, AND G700 MEDIA GATEWAYS AND MEDIA MODULES:..........................23 Telephone Software Compatibility ...........................................................................................................................23 2400 DIGITAL TELEPHONES: .....................................................................................................................................24 ALL 46XX IP TELEPHONES: ......................................................................................................................................24 6400 DIGITAL TELEPHONES: .....................................................................................................................................24 8400 DIGITAL TELEPHONES: .....................................................................................................................................24 IP AGENT: ................................................................................................................................................................ 24 IP SOFTPHONE: .........................................................................................................................................................24 IP SOFTPHONE FOR POCKET PC: ............................................................................................................................... 24 SOFTCONSOLE: .........................................................................................................................................................24 Service Pack Compatibility .......................................................................................................................................24 SERVICE PACKS FOR ALL RELEASES: .........................................................................................................................24 COMMUNICATION MANAGER 1.3 ..............................................................................................................................25 COMMUNICATION MANAGER 1.3.1 ...........................................................................................................................25 COMMUNICATION MANAGER 1.3.2 ...........................................................................................................................25 COMMUNICATION MANAGER 2.0 ..............................................................................................................................25 COMMUNICATION MANAGER 2.0.1 ...........................................................................................................................25 COMMUNICATION MANAGER 2.1 ..............................................................................................................................25 COMMUNICATION MANAGER 2.1.1 ...........................................................................................................................25 COMMUNICATION MANAGER 2.2 ..............................................................................................................................25 COMMUNICATION MANAGER 2.2.1 ...........................................................................................................................26 COMMUNICATION MANAGER 3.0 ..............................................................................................................................26 COMMUNICATION MANAGER 3.0.1 ...........................................................................................................................26 COMMUNICATION MANAGER 3.1 ..............................................................................................................................26 E-NOTIFICATIONS: ....................................................................................................................................................26 Integrated Management ............................................................................................................................................26 FAULT AND PERFORMANCE MANAGER:....................................................................................................................26 MULTISITE ADMINISTRATION: ..................................................................................................................................26 NETWORK MANAGEMENT: .......................................................................................................................................26 PROXY AGENT: .........................................................................................................................................................26 SITE ADMINISTRATION: ............................................................................................................................................26 VOICE ANNOUNCEMENT MANAGER: ........................................................................................................................27 VOIP MONITORING MANAGER: ................................................................................................................................ 27 3 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Communication Manager Release 3.1 Compatibility If Communication Manager 3.1 is running on a primary Media Server, the following information should be used for detailed compatibility information. All software and firmware updates shown are available on support.avaya.com. Links to the latest software and firmware available on support.avaya.com can found at the following page: http://support.avaya.com/japple/css/japple?temp.documentID=200575&temp.productID=136527&temp.releaseID=228560&temp.bucketID=108 025&PAGE=Document Media Gateways and Media Modules G700 Media Gateway Component G700 Gateway MM760 MM720 MM717 MM712 MM711 MM710 MM312 P330 FW Firmware Vintage 25.23.0 60 6 4 7 HW 30+: 82 HW 20-29: 68 HW 7-19: 24 HW 3-6: 17 14 4 4.1.6 Component G350 Gateway 25.23.0 MM 722 2 P330 Device Manager 4.6.9 G350 Media Gateway Firmware Vintage MM 720 6 MM 717 4 MM 714 68 MM 712 7 MM 711 HW 30+: 82 HW 20-29: 68 HW 7-19: 24 HW 3-6: 17 MM 710 14 MM 312 4 Analog Embedde d Web 3.1.8 68 G250 & G150 Media Gateways Component Firmware Vintage G250 Gateway 25.23.0 G150 Gateway 3.0(101) TN Circuit Packs TN Component Firmware Vintage TN 2602 20 TN 2501 9 TN 2464 18 TN 2313 48 TN 2312 30 TN 2302 HW 3-10: 93 HW 11+: 110 TN 2224 15 TN 2214 15 TN 799 17 TN 793 5 or 6 - ships on the board TN 771 19 TN 464 18 Telephones Phone 2400 Digital IP Softphon e SIP Softphone IP Agent IP Softphone Pocket PC Softconsol e 4601 4602 4602S W Phone SW 2420: R4 2410: R2 5.2 2.1 6 2.3.1 1.5.3 2.3 4610S W 4620 4620S W 4621S W 4622S W 2.3. 4610S W 4620S W 4621S W 4625S W 4690 4606 4612 4624 4602 4602 SW SIP 2.2 2.5 1.7.7 1.8.3 SIP 1.1 Communication Manager Service Packs The latest Communication Manager 3.1 Service Pack is 11410 (01.0.628.6-11410.tar.gz). S8500B SAMP Firmware The required S8500B SAMP firmware for Communication Manager 3.1 is SAMP FW R2. 4 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 5 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Software/Firmware Compatibility Matrix For Communication Manager releases prior to 2.0, the information presented in the matrix shows the firmware available at the time of launch. For Communication Manager 2.0 and later releases, the information presented in the matrix shows the latest firmware available and recommended at the time this document is published. Due to the frequency that new firmware becomes available it is possible that this document is temporarily out of date. Therefore, the support.avaya.com web pages should always be checked for the very latest software and firmware available: http://support.avaya.com/japple/css/japple?temp.documentID=200575&temp.productID=136527&temp.releaseID=228560&temp.bucketID=108 025&PAGE=Document Communication Manager 2.0 and later releases are not available for the DEFINITY Server R. Communication Manager 2.1 and later releases are not available for the S8100 Media Server. Communication Manager 3.0 and later releases are not available for the DEFINITY Server SI. Communication Manager 2.1 and later releases do not install or run on an S8300A Media Server. Communication Manager Software / Firmware Compatibility Matrix S8100 MEDIA SERVER CM Release Launched Load Not Available Not Available Not Available R011c.02.0.110.4 Offer S8100MV1.2-110.4 R011c.03.0.526.5 CM 1.3 Offer S8100CM1.3-526.5 R011c.03.1.531.0 CM 1.3.1 Offer S81001.3.1-531.0 Not Available CM 1.3.2 R012c.00.0.219.0 CM 2.0 Offer S8100-2.0219.0 R012c.00.1.222.0 CM 2.0.1 Offer S81002.0.1-222.0 CM 2.1 and Later Releases CM 1.1 CM 1.1.2 CM 1.1.3 CM 1.2 TN799DP (C-LAN) FW TN2302AP (Prowler) FW TN2501AP (VAL) FW Not Available Not Available Not Available See TN799DP: Link Not Available Not Available Not Available See TN2302AP: Link Not Available Not Available Not Available See TN2501AP: Link See TN799DP: Link See TN2302AP: Link See TN2501AP: Link See TN799DP: Link See TN2302AP: Link See TN2501AP: Link Not Available V15 or later See TN799DP: Link Not Available HV3-6: V93 or later HV11+: V107 or later See TN2302AP: Link HV3-6: V93 or later HV11+: V107 or later See TN2302AP: Link Not Available Not Available V9 or later See TN2501AP: Link V15 or later See TN799DP: Link V9 or later See TN2501AP: Link 6 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 G150 MEDIA GATEWAY COMPATIBILITY CM Release G150 Media Gateway Version 3.0(100) 3.0(100) & 3.0(101) CM 2.2 & 2.2.1 CM 3.0, 3.0.1 & 3.1 G250 (MGP only), G350, & G700 MEDIA GATEWAY COMMON FIRMWARE CM Release G250 G350 G700 FW MM 710 FW MM 711 FW MM 712 FW MM 717 FW MM 720 FW MM 760 FW P330 FW DM CM 1.1 CM 1.1.2 CM 1.1.3 CM 1.2 CM 1.3 CM 1.3.1 G700: V3 G700: V5 G700: V5 G700: V8 G700: V20.13 G700: V20.17 V3 V4 V4 V5 V8 V8 V2 V2 V2 V3 V5 V5 N/A N/A N/A N/A N/A N/A N/A N/A N/A V1 V3 V3 V3 V4 V4 V8 V11 V16 3.9.0 3.12.1 3.12.1 3.12.1 3.12.1 4.0.17 CM 1.3.2 G700: V21.24.0 V8 V5 N/A V3 V24 4.0.17 4.0.4 CM 2.0 G350: V25.23.0 G700: V25.23.0 V14 V7 N/A V6 V60 4.1.6 4.6.6 CM 2.0.1 G350: V25.23.0 G700: V25.23.0 V14 V7 N/A V6 V60 4.1.6 4.6.6 CM 2.1 G350: V25.23.0 G700: V25.23.0 V14 V7 V4 V6 V60 4.1.6 4.6.6 CM 2.1.1 G350: V25.23.0 G700: V25.23.0 V14 V7 V4 V6 V60 4.1.6 4.6.6 CM 2.2 G350: V25.23.0 G700: V25.23.0 V14 V7 V4 V6 V60 4.1.6 4.6.6 CM 2.2.1 G350: V25.23.0 G700: V25.23.0 V14 V4 V5 V5 V12 V16 HV3-6: V16 HV7: V21 HV3-6: V17 HV7: V22 HV20+: V58 HV3-6: V17 HV7: V24 HV20+:V68 HV3-6: V17 HV7: V24 HV20+:V68 HV3-6: V17 HV7: V24 HV20+:V68 HV3-6: V17 HV7: V24 HV20+:V68 HV3-6: V17 HV7: V24 HV20+:V68 HV3-6: V17 HV7: V24 HV20+:V68 V7 V4 V6 V60 4.1.6 4.6.6 7 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Communication Manager Software / Firmware Compatibility Matrix CM 3.0 All: V25.23.0 V14 CM 3.0.1 All: V25.23.0 V14 CM 3.1 All: V25.23.0 V14 HV3-6: V17 HV7: V24 HV20+:V68 HV3-6: V17 HV7: V24 HV20+:V68 HV3-6: V17 HV7: V24 HV20+:V68 V7 V4 V6 V60 4.1.6 4.6.6 V7 V4 V6 V60 4.1.6 4.6.6 V7 V4 V6 V60 4.1.6 4.6.6 G350 MEDIA GATEWAY SPECIFIC FIRMWARE CM Release G350 Analog FW MM312 FW MM714 FW MM722 FW V68 V68 V68 V68 V68 V68 V68 V68 V68 V4 V4 V4 V4 V4 V4 V4 V4 V4 V68 V68 V68 V68 V68 V68 V68 V68 V68 V2 V2 V2 V2 V2 V2 V2 V2 V2 CM 2.0 CM 2.0.1 CM 2.1 CM 2.1.1 CM 2.2 CM 2.2.1 CM 3.0 CM 3.0.1 CM 3.1 S8xx0 SERIES MEDIA SERVERS CM Release Launched Load / S8500B SAMP FW Latest Service Pack TN799 (C-LAN) FW TN2302 (Cruiser) FW TN2312 (IPSI) FW TN2501 (VAL) FW TN2602 (IP 320) FW CM 1.1 R011x.01.0.060.4 01.0.060.40016.tar.gz R011x.01.2.065.3 01.2.065.30005.tar.gz CM 1.1.3 R011x.01.3.065.5 01.3.065.50001.tar.gz See TN2302AP: Link See TN2302AP: Link See TN2302AP: Link See TN2312AP: Link See TN2312AP: Link See TN2312AP: Link See TN2501AP: Link See TN2501AP: Link See TN2501AP: Link Not Available CM 1.1.2 See TN799DP: Link See TN799DP: Link See TN799DP: Link Not Available Not Available 8 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Communication Manager Software / Firmware Compatibility Matrix CM 1.2 R011x.02.0.110.4 02.0.110.45619.tar.gz CM 1.3 R011x.03.0.526.5 03.0.526.55767.tar.gz CM 1.3.1 R011x.03.1.531.0 See Communication Manager 1.3.1 CM 1.3.2 R011x.03.2.536.1 Link See Communication Manager 1.3.2 CM 2.0 R012x.00.0.219.0 Link 6999 See Communication Manager 2.0 Link CM 2.0.1 R012x.00.1.221.1 8182 See Communication Manager 2.0.1 Link CM 2.1 R012x.01.0.411.7 7561 See Communication Manager 2.1 Link CM 2.1.1 R012x.01.1.414.1 8400 See Communication Manager 2.1.1 Link CM 2.2 R012x.02.0.111.4 S8500B SAMP FW = R1 10218 See Communication Manager 2.2 Link See TN799DP: Link See TN799DP: Link See TN799DP: Link See TN2302AP: Link See TN2302AP: Link See TN2302AP: Link See TN2312AP: Link See TN2312AP: Link See TN2312AP: Link See TN2501AP: Link See TN2501AP: Link See TN2501AP: Link Not Available See TN799DP: Link See TN2302AP: Link See TN2312AP: Link See TN2501AP: Link Not Available V17 See TN799DP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link V30 See TN2312AP: Link V9 See TN2501AP: Link Not Available V30 See TN2312AP: Link V9 See TN2501AP: Link Not Available V30 See TN2312AP: Link V9 See TN2501AP: Link Not Available V30 See TN2312AP: Link V9 See TN2501AP: Link Not Available V30 See TN2312AP: Link V9 See TN2501AP: Link Not Available V17 See TN799DP: Link V17 See TN799DP: Link V17 See TN799DP: Link V17 See TN799DP: Link Not Available Not Available 9 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Communication Manager Software / Firmware Compatibility Matrix CM 2.2.1 R012x.02.1.118.1 S8500B SAMP FW = R1 10885 See Communication Manager 2.2.1 Link CM 3.0 R013x.00.0.340.3 S8500B SAMP FW = R1 10678 10673 (SIP) See Communication Manager 3.0 V17 See TN799DP: Link V17 See TN799DP: Link Link CM 3.0.1 R013x.00.1.346.0 S8500B SAMP FW = R1 10986 See Communication Manager 3.0.1 Link CM 3.1 R013x.01.0.628.6 S8500B SAMP FW = R2 11410 See Communication Manager 3.1 Link V17 See TN799DP: Link V17 See TN799DP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link V30 See TN2312AP: Link V9 See TN2501AP: Link Not Available V30 See TN2312AP: Link V9 See TN2501AP: Link V20 See TN2602AP: Link V30 See TN2312AP: Link V9 See TN2501AP: Link V20 See TN2602AP: Link V30 See TN2312AP: Link V9 See TN2501AP: Link V20 See TN2602AP: Link DEFINITY SERVER SI / CSI / R CM Release CM 1.1 CM 1.1.2 CM 1.1.3 CM 1.2 CM 1.3 CM 1.3.1 Launched Load TN799DP (C-LAN) FW TN2302AP (Cruiser) FW TN2501AP (VAL) FW R011r.01.0.60.4 R011i.01.0.60.4 R011r.01.2.65.3 R011i.01.2.65.3 R011r.01.3.65.4 R011i.01.3.65.4 R011r.02.0.110.4 R011i.02.0.110.4 R011r.03.0.526.5 R011i.03.0.526.5 R011r.03.1.531.0 R011i.03.1.531.0 See TN799DP: Link See TN2302AP: Link See TN2501AP: Link See TN799DP: Link See TN2302AP: Link See TN2501AP: Link See TN799DP: Link See TN2302AP: Link See TN2501AP: Link See TN799DP: Link See TN2302AP: Link See TN2501AP: Link See TN799DP: Link See TN2302AP: Link See TN2501AP: Link See TN799DP: Link See TN2302AP: Link See TN2501AP: Link 10 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Communication Manager Software / Firmware Compatibility Matrix R011r.03.2.536.1 R011i.03.2.536.1 Not available for R R012i.00.0.219.0 See TN799DP: Link See TN2302AP: Link See TN2501AP: Link V17 See TN799DP: Link V9 See TN2501AP: Link CM 2.0.1 Not available for R R012i.00.1.221.1 V17 See TN799DP: Link CM 2.1 Not available for R R012i.01.0.411.7 V17 See TN799DP: Link CM 2.1.1 Not available for R R012i.01.1.414.1 V17 See TN799DP: Link CM 2.2 Not available for R R012i.02.0.111.4 V17 See TN799DP: Link CM 2.2.1 Not available for R R012i.02.1.118.1 V17 See TN799DP: Link CM 3.0 Not available for R Not available for SI R012i.00.0.340.3 Not available for R Not available for SI R012i.00.1.346.0 Not available for R Not available for SI R012i.00.1.346.0 V17 See TN799DP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link HV3-6: V93 HV11+: V108 See TN2302AP: Link CM 1.3.2 CM 2.0 CM 3.0.1 CM 3.1 V17 See TN799DP: Link V17 See TN799DP: Link V9 See TN2501AP: Link V9 See TN2501AP: Link V9 See TN2501AP: Link V9 See TN2501AP: Link V9 See TN2501AP: Link V9 See TN2501AP: Link V9 See TN2501AP: Link V9 See TN2501AP: Link Communication Manager 1.x Releases Communication Manager 1.x releases are included in the Compatibility Matrix. However, detailed information regarding compatibility of Communication Manager 1.x releases is no longer provided due to end of manufacturer support. General Software / Firmware Compatibility Guidelines The G150, G250, G350 & G700 Media Gateways, media modules, embedded P330 Ethernet switching system, various circuit packs, and many endpoints are designed to allow remote firmware upgrades once they’ve been installed in the field. Furthermore, the S8xx0 Series Media Servers allow Communication Manager software to be updated via downloadable service packs. 11 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 New versions of firmware for media gateways, media modules, circuit packs, and endpoints continue to be developed and become available on the support web pages on an ongoing basis. New versions of firmware usually contain support for new functionality as well as fixes for known issues with previous firmware vintages. Therefore, it is strongly recommended to update firmware as new vintages become available. However, it is not required, especially if a system is experiencing no problems on the current version of firmware and new functionality is not desired. Furthermore, there are firmware compatibility issues on Media Gateways. Refer to the Error! Reference source not found. for details on compatibility. Whenever updating vintages of firmware, it is extremely important to review the readme file associated with the firmware vintage. The readme files document any known caveats or issues with existing Communication Manager software loads. While the general rule is that the latest firmware is always backwards compatible with older Communication Manager software releases, there are sometimes exceptions, and these exceptions, when known, are documented in the readme files. There are known backward compatibility exceptions where Media Gateways and LSPs are concerned. Refer to the Media Gateway, LSP, and Primary Server Compatibility or Error! Reference source not found. sections for additional details. For S8xx0 Series Media Servers the latest service pack must be applied. For additional information see the Service Pack Compatibility section contained in this document. Issues Specific To 2.x Releases Product Correction Notices for 2.x Releases For Communication Manager 2.0 and later, new vintages of firmware are handled via Product Correction Notices (PCN). Product Correction Notices contain important information about the new firmware and allow for automated notification via e-mail when new vintages of firmware become available. New Installations for 2.x Releases When installing Communication Manager 2.2 on a new S8300B Media Server, the installation fails if the hard drive is loaded with Remaster Program (RP) 3-11 software and TFTP via the service port is the installation method used. The version of RP software on the S8300 hard drive can be checked via the label affixed to the top of the hard drive. A CD-ROM drive and the Communication Manager 2.2 software CD can be used to workaround this issue. The latest up-to-date documentation can be found on support.avaya.com at the following navigation path: 1. Enter http://support.avaya.com in a web browser. 2. Select FIND DOCUMENTATION and DOWNLOADS by PRODUCT NAME 3. Select the appropriate product (e.g., S8700-Series Media Servers) 4. Select the desired document category (e.g., Documentation Library (CD Collections)) 5. Select the desired release (e.g., 2.2/2.2.1) and click the right arrow. For Communication Manager 2.0 and later releases, there is no software shipped on the hard disk drive for the S8500, and S87x0 Media Servers. The hard drive must be formatted and populated with software by using the software CD that ships with the Media Servers. For Communication Manager 2.0 and 2.0.1, the S8300 Media Server still ships with Communication Manager on the hard disk drive. The Communication Manager software contained on the hard disk drive that is shipped with the S8300 media server might be out-of-date. During initial installation the software release should be checked and verified against the releases given below. If the software release on the hard drive does not match the release launched, the Communication Manager software CD-ROM should be used to upgrade the software during initial 12 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 installation. Once the Communication Manager software is at the appropriate launched release, the latest service pack must be applied. For Communication Manager 2.1 and later, the S8300 Media Server no longer ships with Communication Manager software on the hard disk drive. The hard drive must be formatted and populated with software by using the software CD that ships with the Media Server. Communication Manager 2.1 and later releases do not install or run on the S8300A Media Server. An S8300B Media Server is required to run Communication Manager 2.1 and later releases. Upgrades to Communication Manager 2.x Releases The latest up-to-date documentation can be found on support.avaya.com at the following navigation path: 1. Enter http://support.avaya.com in a web browser. 2. Select FIND DOCUMENTATION and DOWNLOADS by PRODUCT NAME 3. Select the appropriate product (e.g., S8700 and S8710 Media Servers) 4. Select Installations, Migrations, Upgrades & Configurations 5. Select the desired release and document (e.g., 2.2/2.2.1) and click the right arrow. Because the hard drive is reformatted for upgrades to Communication Manager 2.0 and later, a pre-upgrade software update must be applied to release 1.2 and 1.3 prior to upgrading to release 2.0 and later so that the server configuration settings can be backed up and restored. Communication Manager 1.3.1 does not require a pre-upgrade software update because the required fix is already in the launched load of software. Communication Manager 1.3 does require a pre-upgrade software update unless software update 03.0.526.5-6111 or later is already applied, since it includes the required fix. For specific instructions on the correct procedures use the product documentation referenced above. Communication Manager 2.1 and later releases cannot be upgraded to or run on a S8300A Media Server. An S8300B Media Server is required to run Communication Manager 2.1 and later releases. Service Packs/Software Updates for Communication Manager 2.x Releases For Communication Manager 2.0 and later, Service Packs/Software Updates are handled via Product Correction Notices (PCN). Product Correction Notices contain important information about the service pack/software update and allow for automated notification via e-mail when new service packs/software updates become available. For releases earlier than Communication Manager 2.0, the application of service packs/software updates is service disrupting. The application of service packs/software updates on Communication Manager 2.0 and later is call preserving unless noted otherwise in the PCN. This means that existing calls remain stable while a 2.0 or later service pack/software update is being applied. Additionally, new calls can be initiated and signaling on existing calls is processed while a 2.0 or later service pack/software update is being applied. Please refer to section Service Pack Compatibility for additional information on service packs/software updates. Media Module 711 Firmware and Hardware Dependencies for 2.x Releases There are currently 3 distinct Media Module 711 (MM711) firmware vintages for 3 distinct MM711 hardware vintage ranges. These distinct firmware vintage ranges are incompatible with any other MM711 hardware vintages than the ones for which they were intended. Media Module 711 (MM711) hardware vintages 3 through 6 require firmware vintages lower than V19, and any vintages greater than V19 are incompatible. MM711 hardware vintage 7 requires firmware vintages greater than V20, but less than V57, and any other vintages are incompatible. MM711 hardware vintage 20 and above requires firmware vintages V57 and greater, and any other vintages are incompatible. 13 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Releases of AIW earlier than 1.3-8 do not accurately report the available version of firmware for an MM711 hardware vintage 7 media module. Also, the installation of a hardware vintage 7 media module via AIW fails. The version of AIW that ships with Communication Manager 2.0 and later does not experience this issue, but if needed, version 1.3-8 or later of AIW can be downloaded from http://support.avaya.com/avayaiw/ to allow proper installation of hardware vintage 7 media modules. The firmware filename structure for the MM711 has changed to show hardware designation since there is now a hardware dependency on the firmware. For example, the filename MM711h7v21.fdl denotes the hardware vintage via h7 and v21 maps to the firmware vintage. Media Module 717 and G700 Dependency A maximum of 3 MM717 24-port DCP Media Modules can be installed in a single G700. The number of MM717 Media Modules supported is limited by power draw. Also, the ports on the MM717 are intended for in-building use only. Phone lines connected to those ports are not to be routed out-of-building. Failure to comply with this restriction could cause harm to personnel or equipment. Media Gateway Firmware, LSP Software, and Primary Server Software Compatibility for 2.x Releases The Media Gateway and Media Module firmware that ships on the Communication Manager 2.1 software CD for the following components is not current and can experience talk path issues: 1. G350 Media Gateway (g350_sw_22_14_0 is on the CD and should be updated with g350_sw_22_15_0 or later) 2. G700 Media Gateway (mgp_22_14_0 is on the CD and should be updated with mgp_22_15_0 or later) 3. MM760 Media Module (mm760v40 is on the CD and should be updated with mm760v42 or later) The G350 Media Gateway will only function with a primary media server running Communication Manager 2.0 and later. G700 Media Gateway firmware v22.8.0 and earlier vintages are incompatible with S8300 Media Servers using IA770 and running Communication Manager 2.1 and later releases due to port assignments. The Media Gateway firmware must be upgraded to v22.15.0 or later for a S8300 Media Server using IA770 and running Communication Manager 2.1 or later software. Communication Manager 2.0 and later software, and G700 media gateway firmware has been developed to function in mixed release (e.g., 1.3.x and 2.x) configurations. However, this section specifies the specific configurations supported for 2.x releases. G700 Gateway/Server Compatibility Matrix G700 Media Gateway & Media Server Compatibility Matrix YES=Compatible NO=Not Compatible 1.3.x Gateway Firmware 2.x Gateway Firmware Primary Media Server on 1.3.x Software Primary Media Server on 2.x Software LSP on 1.3.x Software LSP on 2.x Software YES NO YES NO YES YES YES YES 14 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 G700 Media Gateway & Media Server Compatibility Matrix LSP on 1.3.x Software LSP on 2.x Software YES NO Only if the Primary Media Server is running 1.3.2 or later software YES A primary media server (e.g., S8300, S8500, or S8700) running Communication Manager 1.3.x supports a G700 Media Gateway that is running 2.x versions of gateway firmware and a hybrid configuration where one or more of the G700 Media Gateways in the configuration is running the 1.3.x version of gateway firmware and one or more is running 2.x versions of gateway firmware. A primary media server running Communication Manager 1.3.2 supports a configuration that consists of LSPs running a combination of Communication Manager 1.3.2 and 2.x. Primary Media Servers running Communication Manager releases earlier than 1.3.2 are not compatible with LSPs running later releases of Communication Manager software. A primary media server running Communication Manager 2.x only supports media gateways and LSPs running 2.x firmware versions and 2.x Communication Manager software respectively. A G700 Media Gateway running version 1.3.x gateway firmware (MGP) supports Media Modules running version 2.x firmware and a hybrid configuration that consists of Media Modules running a combination of 1.3.x and 2.x firmware (MM). A G700 Media Gateway running 2.x gateway firmware versions (MGP) shall support Media Modules running version 1.3.x and a hybrid configuration that consists of any combination of Media Modules running 1.3.x and 2.x versions of firmware (MM). An LSP running Communication Manager 1.3.x supports (controls) G700 Media Gateways that are running 1.3.x or 2.x versions of gateway firmware. Additionally, an LSP running Communication Manager 2.x supports G700 Media Gateways running 2.x versions of gateway firmware only. Note: The order of upgrading a distributed configuration with a primary server, media gateways, and LSPs changed from Communication Manager 1.3 to 2.x. Please be aware of the following revised upgrade sequence: 1. G700 Media Gateways (MGP and Media Modules). The order in which the Media Gateway (MGP) and Media Modules (MM) are upgraded does not matter. 2. LSPs 3. Primary Media Servers This means that if an LSP is to be upgraded to a 2.x version of CM software, all G700 Media Gateways that are supported by that LSP must be running a 2.x version of media gateway firmware. This means that before a primary server is upgraded to a 2.x release of CM software, all media gateways, media gateway media modules, and LSPs in the configuration must be upgraded to 2.x before an upgrade of the primary server is attempted. 15 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 IP Interface Circuit Pack Firmware Available on the Communication Manager 2.x Software CD Starting with Communication Manager 2.0, the latest IP Interface circuit pack firmware available at the time of launch is now obtainable on the Communication Manager software CD that ships with the media server. This includes firmware for the following IP Interface circuit packs: TN799DP TN2302AP for hardware vintages 3 and 11 TN2312AP and BP TN2501AP The TN circuit pack firmware that ships on the Communication Manager 2.1 software CD for the following component is not current and can experience talk path issues: 1. TN2302 circuit pack (tn2302ap_v90_hw11 is on the CD and should be updated with tn2302ap_v92_hw11 or later) Endpoint Firmware Dependencies for 2.x Releases The 4606, 4612, and 4624 IP terminal endpoints do not support 2.0 and later firmware. The 4630 and 4630SW IP terminal endpoints do no support 2.1 and later firmware. The 4690 IP terminal endpoints require 1.7.5 or later firmware to be compatible with Communication Manager 2.1. 4630/4630SW IP Telephone R2.0 and R2.0.1 firmware is not compatible with server software Releases 10 and earlier. Integrated Management Dependencies for 2.x Releases Directory Enabled Management (DEM) 2.1.x software is not available to support Communication Manager 2.1. Instead, DEM 2.0.x software must be used to support Communication Manager 2.1. Upgrading IM application software releases 1.3 and earlier to 2.1 requires a two-step (release) upgrade process for the Integrated Management offers. 2.1 IM offers contain both a 2.0 and 2.1 software CD. An upgrade from 1.3 and earlier IM releases to 2.1 requires an upgrade to 2.0, then an upgrade to 2.1. Upgrading directly to release 2.1 results in loss of previously saved data. The Avaya Installation Wizard (AIW) is recommended for all new media server installations involving Communication Manager 2.x. AIW should be updated to the latest version on the support web pages to properly support Communication Manager 2.x: http://support.avaya.com/avayaiw/ Issues Specific To 3.x Releases Product Correction Notices for 3.x Releases All service packs and new vintages of firmware are handled via Product Correction Notices (PCN). Product Correction Notices contain important information about the new software or firmware and provide automated e-mail notifications. New Installations for 3.x Releases When installing Communication Manager 3.0 and 3.0.1 on a new S8300B Media Server, the installation fails if the hard drive is loaded with Remaster Program (RP) 3-11 software and TFTP via the services port is the installation 16 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 method used. The version of RP software on the S8300 hard drive can be checked via the label affixed to the top of the hard drive. A CD-ROM drive and the Communication Manager 3.0 or 3.0.1 software CD can be used to workaround this issue. There is no software shipped on the hard disk drive for the S8300, S8500, and S8700 series Media Servers. The hard drive must be formatted and populated with software by using the Communication Manager software CD. For the S8300, the hard drive can alternatively be populated with software by using TFTP and the services port on the Media Server. Communication Manager 3.x releases do not install or run on the S8300A Media Server. An S8300B Media Server is required to run Communication Manager 3.x releases. Product Documentation The latest up-to-date installation and upgrade product documentation can be found on support.avaya.com by doing the following: 6. Enter http://support.avaya.com in a web browser. 7. Select FIND DOCUMENTATION and DOWNLOADS by PRODUCT NAME 8. Select the appropriate product (e.g., S8700 and S8710 Media Servers) 9. Select Installations, Migrations, Upgrades & Configurations 10. Select the desired release and document Documentation for the Communication Manager 3.0.1 Connection Preserving Upgrades and Security of IP Telephone Registration/H.323 Signaling Channel features can be found in the CM 3.0.1 release notes Documentation Updates section. These documents can be obtained by doing the following: 1. Enter http://support.avaya.com in a web browser. 2. Select FIND DOCUMENTATION and DOWNLOADS by PRODUCT NAME 3. Select the appropriate product (e.g., S8700 and S8710 Media Servers) 4. Select Release 3.0/3.0.1 5. Select Release Notes & Software Update Notes 6. Select Release Notes for Release 3.0.1 of Communication Manager 7. Select View HTML 8. Select Documentation Updates 9. Select the Updates document, then select the appropriate document link within the Updates document Communication Manager 1.x to Communication Manager 3.0.1 Upgrades CM 1.x (loads 110.4, 526.5, and 536.1) to 3.x high-level S8700 Media Servers upgrade steps: Note: Any upgrade from 1.x to 3.x requires a new license file. 1. Use the appropriate CM 3.x Product Documentation on support.avaya.com. CM 1.x (loads other than 110.4, 526.5, and 536.1) to 3.x high-level S8700 Media Server upgrade steps: Note: Any upgrade from 1.x to 3.x requires a new license file. 1. Perform the usual pre-upgrade activities such as checking for alarms, observing the server for busyout conditions, etc. 2. Contact the RTS to acquire an erase_mbr pre-upgrade patch for the appropriate 1.x software load. Then, apply the pre-upgrade patch on the Media Server. 3. Backup the server using the Linux Migration Backup/Restore. 4. Put the CM 3.x software CD in the CD-ROM drive and issue the erase_mbr command from the bash. The erase_mbr command can be run by a craft login. 17 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 5. 6. 7. 8. 9. Reboot the server. The server should boot into the CM 3.x installation software on the CD-ROM. This can be verified by ensuring the installation screens are in color. Perform the CM 3.x installation using the “Installing and Configuring the Avaya S8700 Series Media Server, Release 3.0” document. Specifically, refer to Chapter 3, “Installing Communication Manager Software” pages 37 – 41. Apply the latest Communication Manager 3.x Service Pack on the Media Server. The latest CM 3.x Service Pack is available on support.avaya.com. Restore the server from the backup. If the load being upgraded from is earlier than 1.3.1 (load 531), reconfigure the server using the Maintenance Web Pages. CM 1.x to 3.0.1 high-level S8300 Media Server upgrade steps: Note: Any upgrade from 1.x to 3.0.1 requires a new license file. 1. If the S8300 server is an S8300A this upgrade will require a migration to an S8300B Media Server. The S8300B can be distinguished from the S8300A because the S8300B is labeled “S8300B” on the faceplate and the color of the faceplate is gray. To distinguish an S8300B server from an S8300A server remotely, a “free –b” command can be issued from the bash to determine the total memory available on the server. The S8300B server will show total memory available as “528072704” and an S8300A will show less total memory available. 2. Backup the server via Linux Migration Backup. 3. If the existing server is an S8300A, replace it with an S8300B. This is not a free upgrade. Perform a standard S8300A to S8300B Media Server migration without completing the restore step on the server. Use the “Installation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server document. Specifically, refer to Chapter 5, “Upgrading an existing S8300A to R2.2” pages 209-252. Stop at the step just before the section header “Restoring Data”. 4. Apply the latest Communication Manager 3.0.1 Service Pack on the Media Server. The latest CM 3.0.1 Service Pack is available on support.avaya.com. 5. Restore the server from the backup. 6. Configure the server using the Maintenance Web Pages. 7. Complete the remainder of the upgrade steps. Refer to the “Installation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server” document. Specifically, refer to Chapter 5, “Upgrading an existing S8300A to R2.2” pages 263-280. Communication Manager 2.x to Communication Manager 3.x Upgrades CM 2.x (load 219.0, 221.1, 411.7, 414.1, and 111.4) to 3.x high-level S8300, S8500, and S87x0 Media Server upgrade steps: Note: Any upgrade from 2.x to 3.x requires a new license file. 1. Use the appropriate Product Documentation on the documentation CD or on support.avaya.com. CM 2.x (loads other than 219.0, 221.1, 411.7, 414.1, and 111.4) to 3.x high-level S87x0 Media Server upgrade steps: Note: Any upgrade from 2.x to 3.x requires a new license file. 1. Backup the server. 2. Place the CM 3.x software CD in the CD-ROM drive. Run the remaster command from the bash and reboot the server. Note: the remaster command is not available on CM releases earlier than 2.0.1. 3. The server will boot to the original installation software, which will be running a black-and-white character mode installation. The original installation software will load and boot into the CM 3.x installation software from the CD-ROM. This can be verified by ensuring the installation screens are in color after the second reboot. 18 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 4. 5. Perform a standard 3.x installation using the “Installing and Configuring the Avaya S8700 Series Media Server, Release 3.0” document. Specifically, refer to Chapter 3, “Installing Communication Manager Software”. Restore the server from the backup. CM 2.x (loads other than 219.0, 221.1, 411.7, 414.1, and 111.4) to 3.0.1 high-level S8300 and S8500 Media Server upgrade steps: Note: Any upgrade from 2.x to 3.0.1 requires a new license file. 1. Backup the server. 2. Place the CM 3.x software CD in the CD-ROM drive. Run the remaster command from the bash and reboot the server. Note: the remaster command is not available on CM releases earlier than 2.0.1. 3. The server will boot to the original installation software, which will be running a black-and-white character mode installation. The original installation software will load and boot into the CM 3.x installation software from the CD-ROM. This can be verified by ensuring the installation screens are in color after the second reboot. 4. Perform the 3.x installation using the appropriate installation document for the media server . 5. Install the latest CM 3.0.1 Service Pack. 8. Restore the server from the backup. 9. Complete the remainder of the upgrade steps. S8300A Media Server Support Communication Manager 2.1 and later releases cannot be upgraded to or run on an S8300A Media Server. An S8300B Media Server is required to run Communication Manager 2.1 and later releases. DEFINITY Server SI Support Communication Manager 3.0 and later releases are not supported on a DEFINITY Server SI. Service Packs for Communication Manager 3.x Releases There are two service packs for Communication Manager 3.0. One service pack is for SIP enabled configurations and the other is for non-SIP enabled configurations. The service pack for SIP enabled configurations is not call preserving when it is activated. For Communication Manager 3.0.1 and later releases there is one service pack for both SIP enabled and non-SIP enabled configurations. All service packs are issued with Product Correction Notices (PCN). Product Correction Notices contain important information about the service pack and allow for automated notification via e-mail when new service packs become available. The application of service packs is call preserving unless noted otherwise in the PCN. This means that existing calls remain stable while the service pack is being applied. Additionally, new calls can be initiated and signaling on existing calls is processed while the service pack is being applied. Please refer to section Service Pack Compatibility for additional information on service packs. Media Gateway, LSP, and Primary Server Compatibility Issues for Current Releases G700 Media Gateway firmware vintages 24.xx.x (e.g., 24.17.0, 24.21.1, etc.) are not compatible with primary Media Servers and LSPs running Communication Manager releases earlier than 3.0. For Communication Manager 2.x releases, G700 Media Gateway firmware vintages 23.xx.x should be used. The G350 Media Gateway is not supported in configurations with primary Media Servers and LSPs running Communication Manager releases earlier than 2.0. 19 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 The G250 Media Gateway is not supported in configurations with primary Media Servers and LSPs running Communication Manager releases earlier than 3.0. The G150 Media Gateway is not supported in configurations with primary Media Servers and LSPs running Communication Manager releases earlier than 2.2. G700 Media Gateway firmware v22.8.0 and earlier vintages are incompatible with S8300 Media Servers using IA770 and running Communication Manager 2.1 and later releases due to port assignments. The Media Gateway firmware must be upgraded to the latest supported version for an S8300 Media Server using IA770 and running Communication Manager 2.1 or later software. A maximum of 3 MM717 24-port DCP Media Modules can be installed in a single G700. The number of MM717 Media Modules supported is limited by power draw. Also, the ports on the MM717 are intended for in-building use only. Phone lines connected to those ports are not to be routed out-of-building. Failure to comply with this restriction could cause harm to personnel or equipment. There are currently 3 distinct Media Module 711 (MM711) firmware vintages for 3 distinct MM711 hardware vintage ranges. These distinct firmware vintage ranges are incompatible with any other MM711 hardware vintages than the ones for which they were intended. Media Module 711 (MM711) hardware vintages 3 through 6 require firmware vintages lower than V19, and any vintages greater than V19 are incompatible. MM711 hardware vintage 7 requires firmware vintages greater than V20, but less than V57, and any other vintages are incompatible. MM711 hardware vintage 20 and above requires firmware vintages V57 and greater, and any other vintages are incompatible. The firmware filename structure for the MM711 shows hardware designation since there is a hardware dependency on the firmware. For example, the filename MM711h7v21.fdl denotes the hardware vintage via h7 and v21 maps to the firmware vintage. Telephone Software Dependencies The CM 3.0.1 features Security of IP Telephone Registration/H.323 Signaling Channel and Emergency Calls from Unnamed IP Endpoints require IP telephone software R2.3 or later. IP telephone software R2.3 or later requires TN799C hardware vintage 3 or later circuit packs. The 4606, 4612, and 4624 IP terminal endpoints do not support 2.0 and later firmware. The 4630 and 4630SW IP terminal endpoints do no support 2.1 and later firmware. The 4690 IP terminal endpoints require 1.7.5 or later firmware to be compatible with Communication Manager 2.1. 4630/4630SW IP Telephone R2.0 and R2.0.1 firmware is not compatible with server software Releases 10 and earlier. Circuit Pack Firmware Compatibility IP Interface Circuit Pack Firmware Available on the Communication Manager 3.x Software CD The latest circuit pack firmware available at the time of launch is on the Communication Manager software CD. However, it is possible that the firmware on the CD is out-of-date, so the support web pages should always be checked for the latest firmware. For TN circuit packs, the Error! Reference source not found. contained in this document lists the latest firmware available when this document is published for Communication Manager 2.0 and later releases. For releases earlier 20 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 than Communication Manager 2.0, the matrix shows the latest firmware available at the time the specific CM release was launched. Avaya’s support web site should be checked for the latest firmware available for the following programmable circuit packs: TN2214CP TN2224CP TN2302AP for hardware vintages 3 and 11 TN2312AP and BP TN2313AP TN2464BP TN2501AP TN2602AP TN464GP TN711DP TN799DP For firmware downloadable (programmable) circuit packs, the latest firmware available for the circuit pack should be used regardless of the release of Communication Manager software being used. However, it is not necessary to update firmware that is working well unless there is a compelling reason to do so. Whenever firmware is updated, the readme file should be checked for specific Communication Manager compatibility issues. The latest IP Interface circuit pack firmware, readme files, and instructions for installing downloadable firmware are found at the links given below: The Latest Firmware for all Programmable TN Circuit Packs: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.bucketID=108025&temp.productID=107602&temp.documentID=200575& temp.releaseID=129470 TN2214CP: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.productID=129429&temp.bucketID=108025&temp.documentID=216072& temp.selectedRelease=129430#TN2214 TN2224CP: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.productID=129429&temp.bucketID=108025&temp.documentID=216054& temp.selectedRelease=129430#TN2224 TN2302AP: http://support.avaya.com/japple/css/japple?temp.documentID=145455&temp.productID=129452&temp.releaseID=212899&temp.bucketID=108 025&PAGE=Document TN2312AP: http://support.avaya.com/japple/css/japple?temp.documentID=145470&temp.productID=129452&temp.releaseID=212899&temp.bucketID=108 025&PAGE=Document TN2313AP: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.productID=129429&temp.bucketID=108025&temp.documentID=159934& temp.selectedRelease=129430#TN2313 21 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 TN2464BP: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.productID=129429&temp.bucketID=108025&temp.documentID=159932& temp.selectedRelease=129430#TN2464 TN2501AP: http://support.avaya.com/japple/css/japple?temp.documentID=145465&temp.productID=129452&temp.releaseID=212899&temp.bucketID=108 025&PAGE=Document TN2602AP: http://support.avaya.com/japple/css/japple?temp.documentID=236667&temp.productID=136527&temp.releaseID=228560&temp.bucketID=108 025&PAGE=Document#TN2602 TN464GP: http://support.avaya.com/japple/css/japple?temp.documentID=159921&temp.productID=107602&temp.releaseID=129470&temp.bucketID=108 025&PAGE=Document#TN464 TN771DP: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.productID=136527&temp.bucketID=108025&temp.documentID=161271& temp.selectedRelease=152264#TN771 TN799DP: http://support.avaya.com/japple/css/japple?temp.documentID=145513&temp.productID=129452&temp.releaseID=212899&temp.bucketID=108 025&PAGE=Document Media Gateway Firmware Compatibility In general, media gateway and media module firmware is compatible with the current major release of Communication Manager and the previous major release (also known as N–1 compatibility). For example, media gateway and media module firmware released with Communication Manager 3.0.1 is intended to be compatible with Communication Manager 3.x and 2.x software releases. However, in practice, this is not always the case. Therefore, the Media Gateway, LSP, and Primary Server Compatibility Issues for Current Releases, Gateway/Server/LSP Compatibility Matrix, and Error! Reference source not found. sections of this document should always be checked for any known compatibility issues. The latest media gateway and media module firmware available at the time of launch is on the Communication Manager software CD. However, it is possible that the firmware on the CD is out-of-date, so the support web pages should always be checked for the latest firmware. For firmware downloadable media gateways and media modules, the Error! Reference source not found. contained in this document lists the latest firmware available at the date this document is published for Communication Manager 2.0 and later releases. For releases earlier than Communication Manager 2.0, the matrix shows the latest firmware available at the time the specific CM release was launched. Whenever firmware is updated, the readme file should be checked for specific Communication Manager compatibility issues. Avaya’s support web site should be checked for the latest firmware available for a given media module. The latest G250, G350, & G700 Media Gateway firmware, media module firmware, readme files, and instructions for installing media gateway firmware are found at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=145453&temp.productID=129452&temp.releaseID=212899&temp.bucketID=108 025&PAGE=Document 22 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Gateway/Server/LSP Compatibility Matrix YES=Compatible NO=Not Compatible 23.xx.x Gateway Firmware 24.xx.x Gateway Firmware LSP on 2.x Software LSP on 3.x Software Primary Media Server on 2.x Software Primary Media Server on 3.x Software LSP on 2.x Software LSP on 3.x Software YES NO YES NO G700 = NO G250 = NA/NO G350 = YES YES YES G700 = NO G250 = NA/NO G350 = YES YES YES YES NO Note: The following order of upgrading a distributed configuration with a primary server, media gateways, and LSPs should be followed: 4. Media Gateways (MGP and Media Modules). The order in which the Media Gateway (MGP) and Media Modules (MM) are upgraded does not matter. 5. LSPs 6. Primary Media Servers This means that if an LSP is to be upgraded to a new version of CM software, all Media Gateways supported by that LSP must be running the appropriate new vintages of media gateway firmware. It also means that before a primary server is upgraded to a new release of CM software, all media gateways, media gateway media modules, and LSPs in the configuration must be upgraded appropriately before an upgrade of the primary server is attempted. The Latest Firmware for G250, G350, and G700 Media Gateways and Media Modules: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.bucketID=108025&temp.productID=107602&temp.documentID=200575& temp.releaseID=129470 Telephone Software Compatibility For telephones that support software downloads, the latest telephone software available for the specific phone should be used regardless of the release of Communication Manager software being used. However, it is not necessary or desirable to update telephone software that is working well, unless the Communication Manager software is upgraded. Whenever telephone software is updated, the readme file should be checked for specific Communication Manager compatibility issues. Some of the links below contain multiple vintages of telephone software for a given telephone. The most recent (highest numbered) telephone software should always be used (e.g., R1.8.1 is more recent than R1.8). For some telephones the latest telephone software available is marked as “Current” on the web pages that are linked below. For each telephone, the most recent telephone software available when this document was issued is listed. The links should always be checked to determine if more recent telephone software is available: 23 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 2400 Digital Telephones: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=130048&temp.bucketID=108025 All 46xx IP Telephones: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=107755&temp.bucketID=108025 6400 Digital Telephones: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=107751&temp.bucketID=108025 8400 Digital Telephones: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=107760&temp.bucketID=108025 IP Agent: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=107698&temp.bucketID=108025 IP Softphone: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=107767&temp.bucketID=108025 IP Softphone for Pocket PC: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=135860&temp.bucketID=108025 Softconsole: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=130009&temp.bucketID=108025 Service Pack Compatibility Please refer to section Service Packs for Communication Manager 3.x Releases for specific Communication Manager 3.x details concerning service packs. The S8xx0 Series Media Servers have Communication Manager service packs available for specific software releases. These service packs contain fixes for known issues and the latest service pack for the appropriate release must be applied during initial installation. Furthermore, if a service pack becomes available for a given release after installation of a media server has been completed, the service pack must be applied to bring Communication Manager software running on the server up-to-date. Service Packs are release dependent so it is extremely important to be sure the service pack you are applying is for the appropriate software release. Be aware that a new service pack might become available on the support.avaya.com web pages, so it is best to subscribe for automated PCN e-mail notifications or check the link directly below for the latest service pack for a specific Communication Manager software release: Service Packs for all releases: http://support.avaya.com/japple/css/japple?PAGE=Document&temp.bucketID=108025&temp.productID=107602&temp.documentID=200575& temp.releaseID=129470 24 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Communication Manager 1.3 The latest Communication Manager 1.3 (software release R011x.03.0.526.5 / SALT 318.5 launched May 2003 in the U.S.) software update is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=152745&temp.productID=129452&temp.releaseID=152297&temp.bucketID=108 025&PAGE=Document Communication Manager 1.3.1 The latest Communication Manager 1.3.1 (software release R011x.03.1.531.0 / SALT 323.0 launched September 2003 in the U.S.) software update is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=156493&temp.productID=129452&temp.releaseID=156501&temp.bucketID=108 025&PAGE=Document Communication Manager 1.3.2 The latest Communication Manager 1.3.2 (software release R011x.03.2.536.1 / SALT 328.1 launched May 2004 in the U.S.) software update is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=162758&temp.productID=129452&temp.releaseID=162131&temp.bucketID=108 025&PAGE=Document Communication Manager 2.0 The latest Communication Manager 2.0 (software release R012x.00.0.219.0 / Offer 219.0 launched December 8th 2003 in the U.S.) software update is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=157671&temp.productID=129452&temp.releaseID=156181&temp.bucketID=108 025&PAGE=Document Communication Manager 2.0.1 The latest Communication Manager 2.0.1 (software release R012x.00.1.221.1 / Offer 221.1 launched February 9th 2004 in the U.S.) software update is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=159751&temp.productID=129452&temp.releaseID=159639&temp.bucketID=108 025&PAGE=Document Communication Manager 2.1 The latest Communication Manager 2.1 (software release R012x.01.0.411.7 / Offer 411.7 launched July 12th 2004 in the U.S.) software update is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=195615&temp.productID=129452&temp.releaseID=162392&temp.bucketID=108 025&PAGE=Document Communication Manager 2.1.1 The latest Communication Manager 2.1.1 (software release R012x.01.1.414.1 / Offer 414.1 launched September 7th 2004 in the U.S.) software update is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=201992&temp.productID=129452&temp.releaseID=201996&temp.bucketID=108 025&PAGE=Document Communication Manager 2.2 Communication Manager 2.2 (software release R012x.02.0.111.4 / Offer 111.4 launched January 10th 2005 in the U.S.) service pack is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=226414&temp.productID=136527&temp.releaseID=212033&temp.bucketID=108 025&PAGE=Document#2.2_svc_pack 25 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Communication Manager 2.2.1 Communication Manager 2.2.1 (software release R012x.02.1.118.1 launched November 7th 2005 in the U.S.) service pack is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=278936&temp.productID=136527&temp.releaseID=212033&temp.bucketID=108 025&PAGE=Document Communication Manager 3.0 Communication Manager 3.0 (software release R013x.00.0.340.3 launched June 13 th 2005 in the U.S.) service pack is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=236672&temp.productID=136527&temp.releaseID=228560&temp.bucketID=108 025&PAGE=Document Communication Manager 3.0.1 Communication Manager 3.0.1 (software release R013x.00.1.346.0 launched October 3 rd 2005 in the U.S.) service pack is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=276193&temp.productID=136527&temp.releaseID=228560&temp.bucketID=108 025&PAGE=Document Communication Manager 3.1 Communication Manager 3.1 (software release R013x.01.0.628.6 launched February 20 th 2006 in the U.S.) service pack is available at the following link: http://support.avaya.com/japple/css/japple?temp.documentID=284004&temp.productID=136527&temp.releaseID=282185&temp.bucketID=108 025&PAGE=Document E-Notifications: To be automatically notified via e-mail when new service packs and firmware updates are available, you can subscribe to receive all PCN notifications via My E-Notifications on support.avaya.com. Integrated Management The latest updates for Integrated Management applications can be accessed from the following links: Fault and Performance Manager: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=139474&temp.bucketID=108025 MultiSite Administration: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=139470&temp.bucketID=108025 Network Management: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=158280&temp.bucketID=108025 Proxy Agent: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=139482&temp.bucketID=108025 Site Administration: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=139469&temp.bucketID=108025 26 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH Communication Manager Software & Firmware Compatibility Matrix Version 3 – February 20th, 2006 Voice Announcement Manager: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=139476&temp.bucketID=108025 VoIP Monitoring Manager: http://support.avaya.com/japple/css/japple?PAGE=ProductArea&temp.productID=139480&temp.bucketID=108025 27 ©2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Avaya Inc. All other registered trademarks or trademarks are property of their respective owners. BDH
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