PPG & Survey Results Report
Patient Reference Group
The patient group comprises 16 members
Distribution Details
Attendance
Gender
Ethnicity
Age
Survey Results
Patient Questionnaire (copy) (copy)
Number of Responses: 128
We would be grateful if you would complete this survey about your doctor and general practice. They
want to provide the highest standard of care. A summary from this survey will be fed back to them to
help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the
questions you can. There are no right or wrong answers and your doctor will NOT be able to identify
your individual answers. Thank you.
About Your Visit to the GP
How good was the GP at
Q1 Putting you at ease?
Very good 78%
Good 13%
Satisfactory 7%
Poor 0%
Very poor 0%
Does not apply 0%
No response 2%
Q2 Being polite and considerate?
Very good 78%
Good 11%
Satisfactory 7%
Poor 0%
Very poor 0%
Does not apply 0%
No response 4%
Q3 Listening to you?
Very good 75%
Good 12%
Satisfactory 3%
Poor 1%
Very poor 0%
Does not apply 0%
No response 9%
How good was the GP at:
Q4 Explaining your condition and treatment?
Very good 63%
Good 25%
Satisfactory 6%
Poor 0%
Very poor 0%
Does not apply 1%
No response 5%
Q5 Involving you in decisions about your care?
Very good 55%
Good 26%
Satisfactory 6%
Poor 0%
Very poor 0%
Does not apply 5%
No response 8%
Q6 Providing or arranging treatment for you?
Very good 67%
Good 20%
Satisfactory 3%
Poor 0%
Very poor 0%
Does not apply 5%
No response 5%
Q7 Did you have confidence that the GP is honest and trustworthy?
Yes, definitely 88%
Yes, to some extent 7%
No, not at all 0%
Don’t know / can’t say 1%
No response 4%
Q8 Did you have confidence that the doctor will keep your information confidential?
Yes, definitely 90%
Yes, to some extent 5%
No, not at all 0%
Don’t know / can’t say 2%
No response 3%
About Receptionists and Appointments
Q9 How helpful do you find the receptionists at your GP practice?
Very helpful 83%
Fairly helpful 13%
Not very helpful 0%
Not at all helpful 2%
Don’t know 0%
No response 2%
Q10 How easy is it to get through to someone at your GP practice on the phone?
Very easy 68%
Fairly easy 25%
Not very easy 2%
Not at all easy 0%
Don’t know 0%
Haven’t tried 2%
No response 3%
Q11 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Very easy 51%
Fairly easy 17%
Not very easy 8%
Not at all easy 0%
Don’t know 8%
Haven’t tried 11%
No response 5%
Q12 If you need to see a GP urgently, can you normally get seen on the same day?
Yes 69%
No 10%
Don’t know / never needed to 16%
No response 5%
Q13 How easy is it to book ahead in your practice?
Very easy 71%
Fairly easy 17%
Not very easy 5%
Not at all easy 1%
Don’t know 0%
Haven’t tried 0%
No response 6%
Q14 Which of the following methods would you prefer to use to book appointments at your
practice? (please X all boxes that apply)
In person 38%
By phone 77%
Online 16%
Doesn’t apply 0%
Thinking of times when you are willing to see any doctor:
Q15 Is your GP practice currently open at times that are convenient to you?
Yes 86%
No 6%
Don’t know 3%
No response 5%
Q16 Which of the following additional opening hours would make it easier for you to see or
speak to someone? (please X all boxes that apply)
Before 8am 30%
At lunchtime 27%
After 6.30pm 30%
On a Saturday 42%
On a Sunday 25%
None of these 7%
Q17 How easy was it to get an appointment for the time you wanted?
Not very easy 11%
Fairly easy 57%
Very easy 29%
No response 3%
Q18 Were you able to see the GP you wanted to see?
No 6%
Did not want specific GP 22%
Yes 68%
No response 4%
Q19 Overall, how would you describe your experience of your GP surgery?
Excellent 59%
Very good 33%
Good 3%
Satisfactory 0%
Poor 0%
Very poor 0%
No response 5%
Q20 Would you recommend your GP surgery to someone who has just moved to your local
area?
Yes, definitely 82%
Yes, probably 13%
No, probably not 0%
No, definitely not 0%
Don’t know 0%
No response 5%
GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of
Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr
Dana Gelb Safran creator of PCAS. www.gpaq.info
Appointments Survey (copy)
Number of Responses: 133
Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how our appointment
system can be improved, if at all.
Please answer all of the questions and click Send when you are done.
Q1: How easy was it to get an appointment for the time you wanted?
Not very easy 9%
Fairly easy 38%
Very easy 51%
No response 2%
Q2: Were you able to see the GP you wanted to see?
No 3%
Did not want specific GP 21%
Yes 73%
No response 3%
Q3: How easy was it to get an appointment with the GP you wanted to see?
Not very easy 5%
Fairly easy 38%
Very easy 54%
No response 3%
Q4: How important is it to you that you see a specific GP when coming to this practice?
Prefer not to say 2%
Not at all important 11%
Fairly important 40%
Very important 45%
Q5: How well do you know which days of the week your GP is available?
Very well 33%
Quite well 38%
Not at all well 13%
Not very well 12%
No response 4%
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
Male 27%
Female 71%
No response 2%
What age are you?
Under 16 1%
17 - 24 9%
25 - 34 12%
35 - 44 30%
45 - 54 15%
55 - 64 9%
65 - 74 12%
75 - 84 5%
Over 84 3%
No response 4%
What is the ethnic background with which you most identify?
White British 38%
White Irish 2%
Mixed White & Black Caribbean 0%
Mixed White & Black African 2%
Mixed White & Black Asian 0%
Indian 5%
Pakistani 0%
Bangladeshi 0%
Black Caribbean 5%
Black African 6%
Chinese 3%
Other 31%
No response 8%
How would you describe how often you come to the practice?
Regularly 32%
Occasionally 57%
Very Rarely 7%
No response 4%
Many thanks for your time in answering the questions on this survey.