Wage Dispersion and Firm Financial Performance: Evidence from Non-profit Hospitals G. Nathan Dong* Columbia University March 20, 2013 ABSTRACT Does wage dispersion provide incentives for competition or perceptions of unfairness among workers? Prior literature suggests that pay distribution and pay equity are important factors incentivizing employees as in the models of tournament and cohesive cooperation. If non-profit organizations rely more on intrinsically motivated employees because they can not afford paying higher salary than their for-profit counterparts, they will be more likely to exhibit wage dispersion as part of their organizational strategies. The employee wage dispersion data from 48 non-profit hospitals in Maryland provides an ideal test bed to examine the relation between worker wage dispersion and firm financial performance. Using this data set, along with hospital financial statements, this paper finds a positive effect of wage dispersion among low-skill workers on profitability and a negative effect of wage dispersion among high-skill workers on profitability. Interestingly, the staff size in each skill category tends to offset the aforementioned effects. Keywords: Wage dispersion, pay inequality, worker incentive, non-profit organization, profit JEL Codes: G30, J24, J31, L31, M12 __________________________ * Dept. of Health, Policy & Management, Columbia University. 600 W 168th Street, New York, NY 10032. Tel: 212342-0490. E-mail: [email protected]. No potential conflict of interest relevant to this article was reported. “Disparities in workers' pay are more complex than a difference in gender…, a lay person could see a disparity, but it could have nondiscriminatory reasons.” --- John Sarno, the President of Employers Association of New Jersey I. INTRODUCTION It has been widely recognized that issues related to the wage inequality and firm performance are of central policy and business importance, with the pay dispersion encouraging employees exerting maximum efforts (tournament) on the one hand and the perceived unfairness offsetting the positive incentive effects (cohesiveness) on the other. Given that prior research has mainly relied on data of for-profit firms and the fact that most for-profit firms has various strict workplace rules prohibiting disclosing salary information among co-workers, 1 it is indeed paradoxical to understand how tournament or cohesiveness affects the behavior of “uninformed” workers.2 Clearly, an understanding of how these two factors interact is crucial to the creation of an efficient compensation policy in a firm; however, existing literature’s dependence on for-profit firms’ wage information is not able to disentangle the relative importance of these two theoretical effects on incentives of the “informed” employees. If non-profit organizations rely more on intrinsically motivated employees because they can not afford paying higher salary than their for-profit counterparts (Preston 1989),3 they will be more likely to exhibit wage dispersion as part of their organizational strategies. 4 The employee wage dispersion data from 48 non-profit hospitals in the state of Maryland provides an ideal test bed to examine the relation between worker wage dispersion and firm financial performance. All hospitals in Maryland are required to report their worker wage distribution information to the Health Services Cost Review Commission (HSCRC), and we argue that this The Paycheck Fairness Act introduced to the Congress in 2009 would allow employees to disclose salary information with co-workers despite workplace rules prohibiting disclosure; however, this legislation which aims to expand the scope of the Equal Pay Act of 1963 and the Fair Labor Standards Act has been twice rejected by the Congress. 2 Nosenzo (2012) studies the disclosure of wage information and finds it detrimental for effort provision if employees think they are treated unequally. 3 Wages might be low in non-profit organizations because these firms can not distribute net earnings (Hansmann 1980), or employees are willing to accept low compensation to perform socially desirable activities (Frank 1996), or these non-profit organizations are in high competitive industries (Lakdawalla and Philipson 2006). 4 See Leete (2000) for more discussions on the worker motivation in the non-profit sector. The author uses the US Census dataset, rather than a linked employer-employee dataset like the one used in this paper, to compare wage equality between the non-profit sector and the for-profit sector. 1 2 regulation makes easier for general public to obtain salary information about hospital employees. In contrast to most other studies, which in most cases pool all workers of different job functions in one regression, we are able to examine a specific labor market with detailed classification of job functions and skills. We therefore also analyze the interrelation between the dispersion of wage across different job functions based on skill levels next to the dispersion of wage levels and firm performance.5 Our findings provide insights of the relative importance of fairness considerations resulting from monetary inequality in firms compared to incentive effects. The results can be considered to generate recommendations for firms’ wage policy. It is worth noting that despite the advantages of this new data set, it suffers limitations in that we end up studying a rather small group of employees, who could be selected into various job categories, and not representing the worker compensation nationwide. Although state economic situations in Maryland clearly influence the behavior of hospitals and hospital employees, we believe that with focusing only on those having better information about workers compensation should distinguish this research from prior literature that mainly reveal the incentive effects in the private sector. Nonetheless, we advise readers to exercise caution when interpreting such results. The remainder of the paper is organized as follows. Section II reviews the relevant prior research on the two contrasting effects of pay dispersion in general. Section III presents the sample data and measurement choice. Section IV introduces the empirical method. Section V evaluates the results. Section VI conducts the robustness tests. Section VII concludes. II. RELATED LITERATURE The publication of Lazear and Rosen (1981) and Akerlof and Yellen (1988, 1990) highlighted the importance of worker wage distribution for the firms with one (tournament incentive) arguing that a more differentiated wage structure encourages workers to exert maximum effort by awarding large prizes to the most productive ones,6 and the other (income fairness) arguing that wage compression or pay equity improves labor cohesiveness among workers.7 Since that time, Groshen and Krueger (1990) examine the BLS data on 300 hospitals in 1985 and find a phenomenon of wageequality within hospitals that if a hospital paid relatively high wage to one occupation, it was likely to pay high wages to workers in other occupations as well. 6 Also see Rosen (1986). 7 For other papers on fairness and equity considerations, see Fehr and Schmidt (1999), Levine (1991), and Milgrom and Roberts (1990). 5 3 researchers have presented a variety of evidence how wage dispersion affects firm performance; however, there is no consensus regarding the precise impact and which theory dominates the other, in terms of explaining the observed patterns in the data: Lazear (2000) find that monetary incentives matter for individuals and Abrevaya (2002), Becker and Huselid (1992), Bull, Schotter and Weigelt (1987), Ehrenberg and Bognanno (1990), Main, O’Reilly and Wade (1993) report that reward structure affects individuals’ effort. Camerer and Thaler (1995) and Cowherd and Levine (1992) suggest that fairness considerations influence human behavior, and Charness and Kuhn (2007) reveals no evidence in a laboratory experiment that coworkers’ wages actually affect workers’ effort and productivity at all. Although the argument that wage policies affect worker behavior is not new (Simon 1957), the literature examining the connection between wage dispersion and firm performance is indeed recent. Lallemand, Plasman and Rycx (2004) and Heyman (2005) find a positive link between the dispersion of wage levels and firm performance for Belgium and Sweden respectively. Winter-Ebmer and Zweimüller (1999) argue that a high wage level in a firm reflects high firm performance. They find an inversely U-shaped interrelation between wage dispersion and the level of wages for white collar employees in Austrian firms. Similar evidence is reported in Franck and Nüesch (2011) using German data and Yang and Klaas (2011) using Korean data. Bloom (1999) shows that the level of wage dispersion among major league baseball team members is negatively related to several measures of individual and team performance. Pfeffer and Langton (1993) find decreasing research productivity and collaboration among college and university faculty with increasing wage dispersion. There are some papers only investigating wage distribution among senior managers, for example, Eriksson (1999) finds a positive relationship between the pay spread among executives and firm profitability in Denmark, whereas Leonard (1990) and O’Reilly, Main and Crystal (1988) do not find such results among managers in U.S. firms. Beaumont and Harris (2003) use the ratio of non-manual and manual labor costs per employee as a proxy for wage dispersion to overcome the lack of individual wage information, and find a positive association between worker wage dispersion and value-added per employee in UK manufacturers. To some extent, our measure of wage dispersion using the average value of hourly wage ranges at the job function level is technically better than the rough measure used in Beaumont and Harris (2003) because there are 65 job functions within each hospital in our sample, and we believe the distribution mean of this sample size for each hospital is statistically meaningful. In addition to the cross-sectional 4 evidence, there are other papers studying aggregate time-series data. Hibbs and Locking (2000) find more positive than negative effects of wage dispersion on firms’ real value added in Swedish. Bingley and Eriksson (2001) examine the skewness of intra-firm wage distribution, and find a U-shaped relation with firm productivity in Denmark. Interestingly, Grund and Westergaard-Nielsen (2008) show a negative association between the dispersion of wage growth and firm performance in Denmark, but is mainly driven by white-collar rather than blue-collar workers. The authors argue that the dispersion of wage growth is more revealing than the dispersion of wage levels for purposes of comparing wage dispersion’s positive incentive effects with its adverse morale effects. The brief review of prior literature shows that empirical evidence, however, is mixed in regards to whether wage dispersion improves firm productivity. Given that the majority of prior research only studies the economic consequences of wage structure using data of forprofit companies in various industries and wage differentials between blue and white collar workers, this article seeks to present a contribution by focusing on workers with different skills,8 and on firms that usually do not offer employees other incentive schemes such as bonus, profit sharing or stock options: not-for-profit hospitals. Such an update in the literature is critical to understanding how pay dispersions at different skill levels affect the overall productivity of firms that disproportionally rely on intrinsically motivated employees. The two strands of the literature obviously predict contradicting results for the interrelation between wage dispersion and firm performance. Tournament theory predicts increasing effort levels with increasing wage premiums for winners of rank-order tournaments. Hence, incentives are induced by monetary rewards to the winners. The effect of monetary incentives on firm productivity depends on the kind of relevant production function transforming effort to production and the group of people who are more sensitive to monetary incentives. The simplest one is to aggregate the effort of individual workers to the productivity of the firm, as suggested by Adams (2006). However, different teams within the firm might response to monetary incentives differently due to the nature of their job functions. For low-pay, blue-collar or low-skill workers, monetary rewards might be their primary, if not only, Li (2013) develops a theoretical model to study job mobility and wage dispersion under asymmetric information and suggests that the wage distribution becomes more spread out (greater pay inequality) if technological change is skill-biased and favors general skills over firm-specific skills. One of the empirical implications of this model is a positive association between firm productivity and wage dispersion among workers with general (non-firm-specific) skills. If firm financial performance represents skill-biased technological change and the group of low-skill employees represents general-skill workers, our results provide empirical evidence supporting this theory; however, the causality is in the opposite direction by assumption. 8 5 motivation; this type of production function implies that the observed productivity effect is expected to be increasing in the overall effort. However, for high-pay, white-collar, or high-skill workers in a not-for-profit organization, their motivation might well be based on a high degree of work-group cohesion or the welfare of their customers rather than monetary incentives; as a result, they might exert effort that can be equally detrimental to productivity, such as complaining to co-workers, ingratiation, duplicity, verbal aggression, bad-mouthing, or even antagonistic exit. This argument suggests a negative link between the wage dispersion and firm performance. Until now, there is no definite empirical evidence about this issue whether high- and low-skill workers response to wage dispersion differently due to their different perceptions to tournament incentives and pay unfairness. It is an empirical question which effect dominates in practice. We will study this interrelation in the following empirical examination. Regressing the dispersion of wage on firm performance controlling for worker skills, we can examine the empirical shape of the relationship. Then we can check, whether there is a positive or negative relationship between wage dispersion and firm performance for different group of employees in these non-profit organizations. Using the data set of hospital employee wage dispersions, along with hospital financial statements, we provide new evidence on quantitatively understanding how different aspects of pay dispersions, worker skills, and staff sizes influence firm performance. Specifically, we find a positive effect of wage dispersion among low-skill workers on firm financial outcomes and a negative effect of wage dispersion among high-skill workers on outcomes. More interestingly, there is an offsetting effect from the staff size of each skill type that mitigates the associations between pay distribution and firm performance. III. DATA Our primary data source is the Wage and Salary Survey Results, a self-reported administrative data set that contains information on maximum, minimum and average wages for 64 categories of hospital workers. This unique panel data originates from the Maryland Health Services Cost Review Commission (HSCRC) and is used for disclosure and served as the basis for the Labor Market Adjustor to account for differences in area wage levels. The important feature of this data set is that it is possible to associate workers’ wages with their employers. The wage dispersion data cover all employees who are not medical doctors and managing executives in 48 6 hospitals during the 2010 fiscal year, and include a detailed breakdown of 64 job functions.9 Employers are defined by their hospital identification number, and job categories are defined by their job function code. To study the long-term effects of the wage distribution on firm performance, we obtain the hospital financial statements for the fiscal year of 2012 from HSCRC. We believe using the firm performance data in the same year (2010) or the following year (2011) to study the longterm economic consequence of worker pay dispersion does not provide enough basis to draw adequate conclusions simply because it takes time for people to learn about the wage differential between coworkers to be incentivized or discouraged. Although 2-year can be hardly considered as long-term, it does provides a reasonable compromise between providing the lagged performance measure and avoiding any confounding effects from changing economic and market conditions. Nevertheless, we can examine the financial performance of these hospitals in the following three or even five years, so long as the financial statements become available in the future. Our dependent variable is the financial profit of the hospitals. We use two different ratios to measure firm performance: profitability. The first one is the operating margin, the ratio of the operating income divided by the total revenue, and the second one is the net profit margin, defined as the net income divided by the total revenue: OperatingMargini OperatingIncomei Revenuei NetParofitMargini (1) NetIncomei Revenuei (2) It is often argued that net profit margin is not a reliable profitability measure because net income (numerator in net profit margin) is more likely to be manipulated by company executives than operating income (numerator in operating margin); therefore, we use both measures as dependent variables to examine the financial outcomes of hospitals. The formal definitions and descriptions of these firm performance measures are reported in Table I. [Insert Table I Here] Though some doctors are hospital employees, most doctors are not. Non-employee doctors are independent contractors. This data set does not include either employee or non-employee doctors. 9 7 The summary statistics in Table II illustrates that the average net profit margin is 3.1% with a standard deviation of 5.9%, whereas the average operating profit margin is 1.1% with a standard deviation of 5.5%. It appears that hospitals in the state of Maryland are more profitable than the rest of hospitals in the U.S. For all U.S. hospitals that reported their 2010 financial statements to the Centers for Medicare & Medicaid Services (CMS), the average net profit margin of is 1.4% and the operating margin is -1.5%. 10 Additionally, the number of employees can be used as a measure of firm size. The total assets can be considered as the size of a firm’s financial and fixed capital, whereas the number of employees can be treated as the size of a firm’s human capital, and it is commonly used in the economics literature when alternative measures of firm size such as the total assets is not available (Cabral and Mata 2003). [Insert Table II Here] Data on employee wage rate are aggregated to 64 different job functions by HSCRC. For each hospital we obtain the maximum, minimum, and average rate of hourly wage and calculate the pay dispersion or range for each job function: Dispersioni MaximumRatei MinimumRatei (3) This measure of pay dispersion or range is sometimes called the spread of pay as in Gupta et al. (2012) and used widely in the prior literature including Becker and Huselid (1992), Kepes et al. (2009), Shaw et al. (2002), and Leonard (1990). The mean of the pay dispersion or range as reported in Table II is 0.42 with a standard deviation of 0.15. It should be cautioned that using range to measure dispersion is very sensitive to outliers because range is determined by the furthest outliers at either end of the distribution, hence reflecting information about extreme values but not necessarily about typical values. However, when the range is narrow, meaning that there are no outliers, it does reflect information about typical values in the data. Given the minimum pay dispersion of 0.16 and the maximum dispersion of 0.69, we argue that range provides similar measure of dispersion in this sample of 48 hospitals. By matching the worker compensation data to the hospitals’ financial statements, we construct a set of variables to control for hospital characteristics. The standard measure of firm size in this article and in most of the relevant literature is the total assets, which is reported in the balance sheet of a hospital’ financial statements. To avoid problems of skewed distribution 10 This is based on the data at the Healthcare Cost Report System (HCRIS). 8 of firm size and potential outliers that may bias the regression results, we use a natural logarithm transformation of the total assets to normalize its distribution: (4) AssetSizei log(Total Assetsi ) As mentioned earlier, the staff size is an alternative measure of firm size, and we include the number of employees with a unit of measure of one thousand as a control variable: StaffSizei Numof Employeesi 1, 000 (5) Financial leverage is the degree to which a firm (or shareholders) is utilizing borrowed money, mainly in the form of debt financing. Leverage magnifies increases in earnings during periods of rising operating income due to the tax benefits of debt, but adds significant risks for stockholders and creditors because of added interest obligations. Because companies that are highly leveraged may be providing better return to investments and having higher probability of bankruptcy at the same time, leverage has been commonly used in the corporate literature as a measure of a firm’s risk-taking behavior. For hospital i, we define the financial leverage as its debt-to-asset ratio: Leveragei Debti TotalAsseti (6) For this sample of 48 hospitals, the mean leverage is 0.58 with a standard deviation of 0.24. The current ratio is a financial ratio that measures whether or not a firm has enough resources to pay its debts over the next year. It compares a firm's current assets to its current liabilities: Liquidityi CurrentRatioi CurrentAsseti CurrentLiabilitiesi (7) The current ratio is an indication of a firm's market liquidity and ability to meet creditor's demands. The Pearson’s correlations are reported in Table II. [Insert Table II Here] An examination of the correlation matrix indicates that correlations between independent variables are generally smaller than 0.7 except one case of the logarithm of total assets and logarithm of number of employees (0.61) due to the fact that both of these two variables measure the size of hospitals. The low correlation among the covariates helps prevent the 9 problem of multicollinearity that causes high standard errors and low significance levels when both variables are included in the same regression. Further diagnostics indicate no obvious evidence of serious multicollinearity among the covariates. IV. METHODOLOGY We estimate the pay dispersion’s effect on the firm performance by fitting hospital-level regression equations that take the form: Profitability i 1 Sizei 2 Leveragei 3 Liquidity i 4 StaffSizei 5 Dispersioni i (8) Here the profitability of the hospital is measured by two different variables: net profit margin and operating margin. Pay dispersion, which is the ratio of pay range and average wage rate, is the variable of interest in this regression analysis. To control for hospital i-specific effects, we employ control variables to account for firm size, financial leverage, and operating liquidity. However, there might be differences across hospitals that are not captured by the control variables and that affect firm performance and the wage dispersion simultaneously. This may lead to biased and inconsistent parameter estimates; therefore, we add firm (hospital) fixedeffects to the models, and examine the sensitivity of these regression estimates to the inclusion and exclusion of the firm fixed-effects. Still, even with the firm fixed-effects, the regression estimates have two key limitations. First, to interpret the coefficient (λ) as the causal effects of the pay dispersion, or at least to argue the coefficient estimate is unbiased, one must assume that the pay dispersion is uncorrelated with unobserved determinants of firm performance as measured by the hospital’ financial profitability (εi). Second, fitting this regression model using hospital-level aggregate data is prone to the influence of outliers because essentially pay dispersion is the range between the maximum and minimum wage rates scaled by the average wage rate. Remember, there are 48 hospitals in the state of Maryland, meaning a very large maximum wage rate or a very small minimum wage rate in one hospital could affect the coefficient estimates in a dramatic way. To circumvent the problem of small sample bias, we aggregate the data by the job functions. Table IV illustrates the breakdowns of the job functions based on their titles and functions. We rank the importance and complexity of these job functions, and categorize them to two skill levels based on the ranking: high and low. After obtaining the number of employees and wage dispersion for both high-skill and low-skill categories, we conduct the following regression analysis with and without the firm fixed-effects: 10 Profitability i 1 Dispersioni Sizei 2 Leveragei 3 Liquidity i 4 LowSkillStaffSizei 5LowSkillPayDispersioni 5 HighSkillStaffSizei 6 HighSkillPayDispersioni i (9) The model specification is very similar to the previous equation (8) but with the breakdowns of low- and high-skill workers based on the job functions as defined in the Table IV to study in more detail how wage distribution affect firm performance. [Insert Table III Here] To identify the underlying forces of this effect, we further break down the wage dispersion into low-, mid- and high-skill worker groups, and run the following regressions with and without hospital fixed-effects: Profitability i 1 Dispersioni Sizei 2 Leveragei 3 Liquidity i 4 LowSkillStaffSizei 5LowSkillPayDispersioni 5 MidSkillStaffSizei 6 MidSkillPayDispersioni 7 HighSkillStaffSizei 8 HighSkillPayDispersioni i (10) As noted in the data section, this is an aggregate dataset that provides the distribution information of employee wage at the job function level for each hospital in the state of Maryland. If we choose to conduct the analysis using the data as is, there will be an important concern confounding the results obtained in the regressions: there is no separate performance measure for each job function within the organization. We can proxy it with the firm performance variable as in equation (9); however, it will be troublesome to interpret the coefficients because the impact of wage dispersion from each of the 64 job functions on firm performance might be too small to be considered as a significant economic effect. Therefore, we created the aforementioned samples that category workers to two and three types (low, mid, and high) and aggregate the job function-level data to firm-skill-level data before running regressions of equations (9) and (10). V. RESULTS We first discuss the results using firm-level aggregate data. In these specifications, we estimate the effects of the wage distribution of all employees within the firm on the future financial performance of the firm. Table IV reports coefficient estimates for the covariates of interest and 11 other control variables, by which we account for firm size, financial leverage, and operating liquidity. [Insert Table IV Here] We find negative and highly significant effects of employee wage dispersion on operating margin in specification (1). In addition, larger firms as measured by the number of employees, tend to have better financial outcomes, which is consistent with the findings in the previous studies including Abowd, Kramarz and Margolis (1999), Brown and Medoff (1989), Ferrer and Lluis (2008), and Oi and Idson (1999). The fixed-effects estimation in specification (2) confirms such effect of wage dispersion even with hospital specific factors. Taking this result at face value, a natural interpretation is that wage dispersion within a firm might have fostered a negative perception of unfair employment practices; hence reduced the workers’ willingness to cooperate with other workers; as a result, wage dispersion increased transaction costs and decreases efficiency. When we change the firm performance measure to net profit margin in specifications (3) and (4), the coefficient estimates become insignificant for both specifications with and without the fixed-effects. It is not surprising to see the vanishing significance of the influence of wage dispersion on firm performance. As mentioned earlier, there is evidence in the existing literature supporting both theories of the positive effect as shown in Beaumont and Harris (2003), Eriksson (1999), Heyman (2005), Lallemand, Plasman and Rycx (2004), and Winter-Ebmer and Zweimüller (1999) and the negative effect as reported in Bloom (1999), Charness and Kuhn (2007), Grund and Westergaard-Nielsen (2008), Leonard (1990), O'Reilly, Main and Crystal (1988), and Pfeffer and Langton (1993). To test the hypothesis that high-skill workers are more concerned about the pay equity and welfare and low-skill workers are more likely to be incentivized by monetary rewards, we break down the workers in each firm to low- and high-skill categories as discussed in the previous methodology section, and report the parameter estimates in Table V. [Insert Table V Here] Notice that the sign on the regressor of wage dispersion of the low-skill workers is statistically positive across all four specifications, suggesting that this group is very sensitive to the 12 incentive value of the monetary reward and that the wage gap among the workers is large enough to be of considerable interest. The fact that the interaction term between staff size and wage dispersion has a negative coefficient implies a crowding-out behavior; that is, as the number of workers increase in this group, monetary incentives are being crowded out and fairness considerations are becoming stronger and stronger for these low-skill workers. For high-skill workers the situation is reversed. The coefficient of the wage dispersion of this group of mostly highly paid white-collar workers is statistically significantly positive. This result is somewhat surprising, given that bonus, stock and options have been widely used in compensation contracts of high-tech workers, middle managers and senior executives. We must remember, however, that these hospitals in our samples are not publically-trade companies (not even for-profit companies) but, instead are non-profit organizations. Thus, the most plausible interpretation is that these high-skill workers in hospitals, mostly technicians, senior nurses, and mid-managers, primarily care about maximizing the patients’ welfares rather than the hospitals’ financial outcomes. More interestingly, the interaction term between staff size and wage dispersion is negative, suggesting that as the size of this group increases the negative effect of wage inequality die away. Table VI gives results for the model specifications that are similar to that reported in Table V, but with 3-level skill breakdowns: low, mid, and high. [Insert Table VI Here] With this more detailed data on worker categorization for each firm, we can not only reduce the risk of omitted variable bias, but also assess the robustness of the previously obtained results. The trade-off is that we will lose two degrees of freedom for the additional estimators: staff size and wage dispersion of mid-skill workers. For this sample of 144 observations (3 years data of 48 hospitals), the concern is whether the improvement in fit can outweigh the loss of the degree of freedom. As expected, the adjusted R-squares in all four specifications are smaller than the ones reported in Table V; however, the estimated coefficients and statistical significances of the independent variables remain almost unchanged. Interesting, the staff size and wage dispersion of the mid-skill worker group have no impact on firm performance, confirming the size and dispersion effects from the high- and low-skill worker groups. This result holds for both 13 measures of financial outcomes (operating margin in specifications 1 and 2, and net profit margin in specifications 3 and 4) and with the fixed effects estimation in specification (2) and (4). It is worth mentioning that the wage dispersion over years in firms is also affected by retirees who recently left the company and newcomers who just joined the company. We are aware of the fact that our study is primarily focused on incumbents, because employee turnover in non-profit organizations is relatively low: the average job turnover rate among non-profit employers is 21 percent, less than half the average of their for-profit counterparts (Philanthropy Journal 2008). VI. ROBUSTNESS It should be noted that the economic interpretation of statistical significance in correlations between household financing choices and personal characteristics deserves caution because the empirical results reported in the previous section could be driven by endogeneity concerns. Specifically, there might be significant omitted variable(s) correlated with both wage dispersion and firm performance driving our results spuriously. One possible omitted variable is the personal characteristics such as age, gender and wealth. Younger, female, or poorer workers are more likely to have lower wage than their older, male or richer counterparts in the same organizations. To specifically address this endogeneity, we need to separate the worker groups that have “exogenous” wage dispersion from those that have “endogenous” wage dispersion. Specifically, we run the regression as specified in equation (11) using the wage data of practical nurses and nurse managers of type A, both of whom are most likely to be female. Profitability i 1 Sizei 2 Leveragei 3 Liquidityi 4 StaffSizei 5 Dispersioni 6 NurseWageDispersioni 7 ManagerWageDispersioni i (11) The results reported in Table VII show a negative effect of wage dispersion among nurse managers on profitability, providing supporting evidence for the hypothesis that high-skill workers are more concerned about the pay equity and welfare. Unfortunately, due to the statistically insignificant coefficient estimate for the wage dispersion variable of practical nurses, we are not able to make a meaningful inference about the second half of the hypothesis that low-skill workers are more likely to be incentivized by monetary rewards. [Insert Table VII Here] 14 Another endogeneity concern could be that wage dispersion is the outcome of a firm’s financial performance. One argument can be that firms with higher earnings are likely to offer tournament incentives to their employees, and the other argument can be that firms with lower earnings are likely to compress wage dispersion. To address this issue, we identify the 2008 financial crisis as an exogenous shock, and assume that this national economic crisis increased the unemployment rate and increased the wage distribution temporarily.11 In fact, we find that the pay dispersion of hourly wage among all employees increased from $15.5 in 2008 to $16.1 in 2010. 12 For low-skill workers, the dispersion increased from $9.8 to $10.5, whereas for high-skill workers, it increased from $19.3 to $20.2. During the same period, the median profit margin of all Maryland hospitals increased from 0.92% in 2008 to 5.04% in 2010, suggesting that the expansion of wage gap might have improved productivity in terms of financial profitability among the sample hospitals. The question which remains, however, is whether the opposite causal relationship holds true, i.e. when the wage gap shrinks, do workers change their behavior. To address this question, we will need to identify a negative shock. If and when such events occur, future research will be valuable to understanding workers’ responses to wage dispersion shrinkage, particularly if a particular employee group, of low- or high-skill, that reacts strongly that eventually affects the financial outcomes. VII. DISCUSSIONS AND CONCLUSION Despite a large body of theoretical and empirical papers on how wage dispersion and pay fairness might be part of organizational strategies to incentivize or discourage employees to maximize their efforts, prior literature of examining the relation between wage dispersions at different skill levels and firm financial outcomes is scarce, and little research has been done into aspects of the staff size effects among workers of different skill levels on firm performance. This paper is to take a step further to answer these two interesting questions using a data set of employee wage dispersion from 48 non-profit hospitals in Maryland. It has been argued that non-profit organizations rely more on intrinsically motivated employees because they can not afford paying higher salary than their for-profit counterparts. If this is indeed the case, these The U.S. unemployment rate increased from 5.8% in 2008 to 9.6% in 2010, according to Bureau of Labor Statistics data. 12 One potential argument against the assumption of the financial crisis causing the wage dispersion to rise is that managers might avoid wage reductions in slumps, a phenomenon commonly known as wage rigidity (Campbell and Kamlani 1997, Bewley 1999, Zeoga and Karlsson 2006, Radowski and Bonin 2010); however, our sample indicates a widening wage gap after the crisis. 11 15 not-for-profit firms will be more likely to exhibit wage dispersion as part of their organizational strategies; hence this unique data set of Maryland hospitals provides an ideal test bed to examine the relation between wage dispersion and firm performance. Wage dispersion is an issue that has attracted considerable debate amongst practitioners, academics, and politicians in recent years. In part, this has reflected a desire to understand the factors behind the worker incentive design and pay equity in both for-profit firms and nonprofit organizations. However, there is also a growing recognition that the relationship between wage distribution and firm performance depend on the skills of the workforce and the uncertainty of the firm economic environment, which could potentially dilute the results and conclusions obtained from prior research. Given that the majority of prior research only studies the economic consequences of wage structure using data of for-profit companies in various industries and wage differentials between blue and white collar workers, this article seeks to present a contribution by focusing on workers with different skills, and on firms that usually do not offer employees other incentive schemes such as bonus, profit sharing or stock options: not-for-profit hospitals. Such an update in the literature is critical to understanding how pay dispersions at different skill levels affect the overall productivity of firms that disproportionally rely on intrinsically motivated employees. Using the data set of hospital employee wage dispersions, along with hospital financial statements, we provide new evidence on quantitatively understanding how different aspects of pay dispersions, worker skills, and staff sizes influence firm performance. Specifically, we find a positive effect of wage dispersion among low-skill workers on firm financial outcomes and a negative effect of wage dispersion among high-skill workers on outcomes. More interestingly, there is an offsetting effect from the staff size of each skill type that mitigates the associations between pay distribution and firm performance: The positive effect of wage dispersion among low-skill workers on firm outcomes is reduced when the number of low-skill workers increases. Similarly, the negative effect of wage dispersion among high-skill workers on outcomes is reduced when the number of high-skill worker increases. One explanation of this negative offsetting effect from the staff size among low-skill workers could be the consequence of “public wages” as in Nosenzo (2012). The likelihood of wage distribution becoming public information to the low-skill workers may increase with the size of the workforce. When workers learn that they are underpaid relative to co-workers, they tend to exert less effort; hence, pay fairness 16 becomes an important concern in this case. One response to this phenomenon for the managers is to reduce the wage dispersion within this worker group. For the high-skill workers, this positive offsetting effect from the staff size can be due to “monitoring difficulty” as in Garen (1985). It becomes more difficult to monitor the high-skill workers, mainly senior assistants, technicians and mid-managers, when the size of this workforce increases in the hospitals. As a result, senior managers are less likely to detect the subtler aspects of worker quality and their exerted efforts; therefore, they have to rely more on tournament incentives to motivate highskill employees. The correlations between wage dispersion, staff size, skill level, and firm performance do not necessarily imply causality. However, the evidence reported in this paper using lagged financial outcomes in hospitals do suggest that pay distribution polices, such as high dispersion for a small group of low-skill workers and low dispersion for a large group of high-skill workers, should be preferred to policies that only concern about tournament incentive or pay fairness on a universal basis. Furthermore, to address the endogeneity concern, we compare the wage dispersions between practical nurses and nurse managers, both of whom are most likely to be female and identify the 2008 financial crisis as an exogenous shock, and we find similar evidence. Finally, it is worth noting that we are studying a rather small and special group of employers: non-profit hospitals. It is arguable to what extent the compensation practice in nonprofit hospitals represents the wage policy nationwide. 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Variable definitions and summary statistics Mean Standard Deviation Net income divided by gross revenue on the income statement 2.46 5.94 Operating margin (%) Operating income divided by gross revenue 2.16 5.19 log(Total assets) Natural log of total assets on the balance sheet 12.1 1.06 Leverage Total debt divided by total assets 0.635 0.342 Liquidity Current assets divided by current liabilities 1.85 0.906 Num of employees (,000) Total number of employees in thousands 1.57 1.25 Pay dispersion ($) Weighted average range of hourly wage among all job functions within the hospital. The weight is the number of employees in each job function. 17.3 7.01 High/Low Skill Breakdowns (See Table III) Num of low-skill workers (,000) Total number of employees with low-skill in thousands. 0.683 0.496 Num of high-skill workers (,000) Total number of employees with high-skill in thousands. 0.878 0.76 Pay dispersion of low-skill workers ($) Weighted average range of hourly wage among low-skill workers. The weight is the number of employees in this category. 11.3 4.69 Pay dispersion of high-skill workers ($) Weighted average range of hourly wage among high-skill workers. The weight is the number of employees in this category. 22.1 9.11 High/Mid/Low Skill Breakdowns (See Table III) Num of low-skill workers (,000) Total number of employees with low-skill in thousands. 0.595 0.425 Num of mid-skill workers (,000) Total number of employees with mid-skill in thousands 0.243 0.223 Num of high-skill workers (,000) Total number of employees with high-skill in thousands. 0.723 0.618 Pay dispersion of low-skill workers ($) Weighted average range of hourly wage among low-skill workers. The weight is the number of employees in this category. 10.8 4.65 Pay dispersion of mid-skill workers ($) Weighted average range of hourly wage among mid-skill workers. The weight is the number of employees in this category. 16.3 6.17 Pay dispersion of high-skill workers ($) Weighted average range of hourly wage among high-skill workers. The weight is the number of employees in this category. 23.2 9.96 Variable Definition Net profit margin (%) 22 Operating margin 0.846 log(Total assets) 0.088 0.135 Leverage -0.278 -0.232 -0.163 Liquidity 0.251 0.151 0.000 -0.568 Num of employees 0.203 0.289 0.759 -0.126 -0.004 Pay dispersion -0.018 -0.042 0.391 0.080 -0.046 0.454 0.218 0.314 0.783 -0.138 0.015 0.985 0.443 0.190 0.267 0.732 -0.119 -0.015 0.994 0.455 0.961 0.058 0.119 0.370 0.106 -0.099 0.441 0.887 0.442 0.434 -0.021 -0.061 0.379 0.091 -0.015 0.423 0.981 0.424 0.417 0.810 0.222 0.317 0.786 -0.140 0.024 0.977 0.441 0.998 0.950 0.438 0.425 0.190 0.282 0.701 -0.092 -0.030 0.967 0.407 0.930 0.975 0.410 0.368 0.914 0.188 0.262 0.735 -0.128 -0.012 0.993 0.466 0.963 0.997 0.440 0.428 0.953 0.957 0.044 0.089 0.369 0.110 -0.081 0.422 0.895 0.427 0.414 0.992 0.824 0.426 0.389 0.419 0.057 0.130 0.393 0.096 -0.166 0.501 0.757 0.489 0.501 0.832 0.692 0.484 0.475 0.505 0.794 -0.014 -0.058 0.360 0.094 0.009 0.397 0.963 0.401 0.389 0.781 0.992 0.403 0.346 0.399 0.800 Num of low-skill workers (High/Low) Num of high-skill workers (High/Low) Pay dispersion of low-skill workers (High/Low) Pay dispersion of highskill workers (High/Low) Num low-skill workers (H/M/L) Num of mid-skill workers (H/M/L) Num of high-skill workers H/M/L) Pay dispersion of low-skill workers (H/M/L) Pay dispersion of mid-skill workers (H/M/L) Pay dispersion of highskill workers (H/M/L) Pay dispersion of mid-skill workers Pay dispersion of low-skill workers Num of high-skill workers H/M/L) Num of mid-skill workers (H/M/L) Num low-skill workers (H/M/L) Pay dispersion of high-skill workers Pay dispersion of low-skill workers Num of high-skill workers(High/Low) Num of low-skill workers(High/Low) Pay Dispersion Num of employees Liquidity Leverage Log(Total Assets) Operating Margin Net Profit Margin Table II. Correlation matrix 0.619 Table III. Classification of job skill levels and job functions 2-level Job Skill 3-level Job Skill (0=low, 1=high) (1=low, 2=mid, 3=high) Job function Code 0 1 1 IP/OP ADM & REGISTRATION CLERK 0 1 2 BILLING CLERK 0 1 3 CASHIER - BUSINESS OFFICE 0 1 4 GENERAL OFFICE CLERK 0 1 10 DIETARY AIDE I 0 1 12 ENVIRONMENTAL SERVICE WORKER 0 1 14 LABORATORY ASSISTANT 0 1 19 MAIL CLERK Job Function Definition 0 1 20 MAINTENANCE MECHANIC I 0 1 22 MEDICAL RECORDS AND CODING CLERK 0 1 28 MEDICAL TRANSCRIPTIONIST 0 1 32 PATIENT CARE/NURSING AIDE I 0 1 33 PATIENT CARE/NURSING AIDE II 0 1 34 PHARMACY TECHNICIAN 0 1 40 ADMINISTRATIVE ASSISTANT 0 1 41 SECURITY OFFICER 0 1 45 MATERIALS HANDLER, OPERATIONS LEVEL 0 1 48 TELEPHONE OPERATOR 0 1 50 UNIT CLERK/SECRETARY 0 1 55 COLLECTION CLERK 0 1 56 COOK 0 1 64 PHLEBOTOMIST 0 2 6 DIETITIAN 0 2 7 EKG CARDIOLOGY TECHNICIAN 0 2 8 EXECUTIVE ASSISTANT 0 2 8 EXECUTIVE SECRETARY 0 2 15 LABORATORY TECHNICIAN I 0 2 16 LABORATORY TECHNICIAN II 0 2 23 MED RCRDS & CODING TECH, ART OR CMRT 0 2 46 SURGICAL TECHNICIAN 0 2 47 MATERIALS HANDLER, PROF. LEVEL 0 2 54 ACCOUNTING/ACCTS PAYABLE/PAYROLL CLERK 0 2 65 PHYSICAL & OCCUPATIONAL THERAPIST ASSIST. 1 2 9 INFORMATION SYSTEMS/STAFF LEVEL 1 2 18 LICENSED PRACTICAL NURSE 1 2 21 MAINTENANCE MECHANIC II 1 2 25 MEDICAL SOCIAL WORKER M.S.W. 1 2 26 SOCIAL WORKER (B.S.) 1 2 27 MDCL. TECHNOLOGIST (A.S.C.P) 1 2 36 RADIOLOGIC TECHNOLOGIST (RRT REG.) 1 2 38 RESPIRATORY THERAPHY TECH.(CERTIFIED) 1 2 44 STATIONARY ENGINEER LICENSED 1 2 53 ACCOUNTANT/FINANCIAL ANALYST 1 2 68 HUMAN RESOURCES, ASSOCIATE LEVEL 1 3 11 GENERAL DUTY NURSE 1 3 13 INFORMATION SYSTEMS/PROFESSIONAL LEVEL 1 3 17 PHYSICIAN'S ASSISTANT 1 3 29 NUCLEAR MEDICINE TECHNOLOGIST (REG.) 1 3 31 NURSE PRACTITIONER/CLIN. NURSE SPEC 1 3 35 PHYSICAL THERAPIST 1 3 37 MRI TECHNOLOGIST 1 3 39 RESP. THERAPIST (NBRT REGISTERED) 1 3 42 SPECIAL PROCEDURES TECHNOLOGIST 1 3 43 STAFF AND CLINICAL PHARMACIST 1 3 49 ULTRASOUND TECHNOLOGIST 1 3 57 C.T. TECHNOLOGIST 1 3 58 NURSE EDUCATORS 1 3 59 NURSE MANAGER A 1 3 60 NURSE MANAGER B 1 3 61 NURSE MANAGER C 1 3 62 NURSE MANAGER D 1 3 63 OCCUPATIONAL THERAPIST 1 3 66 UTILIZATION REVIEW/QUAL ASSUR SPEC/CASE MGR 1 3 67 SPEECH LANGUAGE PATHOLOGIST OR AUDIOLOGIST 1 3 69 HUMAN RESOURCES, MGMT. LEVEL 25 Table IV. Regressions of pay dispersion and profit margins The dependent variable is operating margin in percentage terms in specifications (1) and (2) and net profit margin in percentage terms in specifications (3) and (4). The independent variables include log total assets, financial leverage, liquidity, number of employees (in thousands), and pay dispersion. All four specifications use OLS regression, and zstatistics are shown in the parentheses with ***, ** and * indicating its statistical significant level of 1%, 5% and 10% respectively. Dependent Variable: Operating Margin (%) Net Profit Margin (%) (1) (2) (3) (4) log(Total Assets) -1.006* (-1.691) -0.986 (-1.650) -0.975 (-1.409) -0.878 (-1.336) Leverage -2.364 (-1.592) -2.235 (-1.492) -2.913* (-1.687) -2.360 (-1.433) Liquidity 0.327 (0.599) 0.348 (0.634) 1.005 (1.585) 1.090* (1.807) Num of Employee 2.107*** (4.079) 2.108*** (4.067) 1.697*** (2.826) 1.701*** (2.985) Pay Dispersion -0.131** (-1.987) -0.140** (-2.087) -0.0779 (-1.015) -0.116 (-1.584) Constant 14.23** (2.023) 13.48* (1.898) 12.94 (1.583) 9.511 (1.218) Year Fixed-Effects No Yes No Yes N 143 143 143 143 0.141 0.135 0.113 0.201 5.65*** 4.16*** 4.61*** 6.09*** Adj. R-square F-Test 26 Table V. Regressions of pay dispersions with high/low skills and profit margins The dependent variable is operating margin in percentage terms in specifications (1) and (2) and net profit margin in percentage terms in specifications (3) and (4). The independent variables include log total assets, financial leverage, liquidity, number of employees (in thousands) of high- and low-skills, and pay dispersion of employees of high- and low-skills. All four specifications use OLS regression, and z-statistics are shown in the parentheses with ***, ** and * indicating its statistical significant level of 1%, 5% and 10% respectively. Dependent Variable: Operating Margin (%) Net Profit Margin (%) (1) (2) (3) (4) log(Total Assets) -2.176*** (-3.567) -2.165*** (-3.547) -2.019*** (-2.667) -1.982*** (-2.804) Leverage -2.479* (-1.858) -2.338* (-1.744) -3.054* (-1.844) -2.466 (-1.588) Liquidity 0.494 (0.997) 0.503 (1.014) 1.108* (1.802) 1.154** (2.010) Num of low-skill workers 23.30*** (5.371) 23.93*** (5.481) 21.44*** (3.981) 23.84*** (4.716) Num of high-skill workers -8.501** (-2.606) -8.999*** (-2.739) -8.232** (-2.033) -10.13*** (-2.662) Pay dispersion among low-skill workers 1.195*** (5.348) 1.198*** (5.355) 1.069*** (3.855) 1.076*** (4.154) Pay dispersion among high-skill workers -0.503*** (-4.676) -0.515*** (-4.765) -0.413*** (-3.098) -0.459*** (-3.665) Num of low-skill workers × Pay dispersion among low-skill workers -1.088*** (-4.035) -1.111*** (-4.108) -1.212*** (-3.622) -1.297*** (-4.142) Num of high-skill workers × Pay dispersion among high-skill workers 0.272*** (2.614) 0.284*** (2.713) 0.322** (2.490) 0.365*** (3.013) Constant 21.80*** (3.264) 21.07*** (3.143) 19.88** (2.398) 17.08** (2.200) Year Fixed-effects No Yes No Yes N 143 143 143 143 0.321 0.319 0.198 0.302 8.40*** 7.04*** 4.91*** 6.59*** Adj. R-square F-Test 27 Table VI. Regressions of pay dispersions with high/mid/low skills and profit margins The dependent variable is operating margin in percentage terms in specifications (1) and (2) and net profit margin in percentage terms in specifications (3) and (4). The independent variables include log total assets, financial leverage, liquidity, number of employees (in thousands) of high-, mid- and low-skills, and pay dispersion of employees of high-, mid- and low-skills. All four specifications use OLS regression, and z-statistics are shown in the parentheses with ***, ** and * indicating its statistical significant level of 1%, 5% and 10% respectively. Dependent Variable: Operating Margin (%) Net Profit Margin (%) (1) (2) (3) (4) log(Total Assets) -2.454*** (-3.803) -2.430*** (-3.766) -2.347*** (-2.977) -2.261*** (-3.074) Leverage -2.686* (-1.901) -2.545* (-1.795) -3.008* (-1.742) -2.500 (-1.547) Liquidity 0.403 (0.774) 0.428 (0.820) 1.021 (1.604) 1.108* (1.864) Num of low-skill workers 22.74*** (3.709) 23.55*** (3.819) 19.51** (2.604) 22.45*** (3.192) Num of mid-skill workers 16.21 (1.184) 16.80 (1.225) 18.81 (1.125) 20.93 (1.338) Num of high-skill workers -10.99*** (-2.655) -12.01*** (-2.864) -10.02** (-1.981) -13.70*** (-2.865) Pay dispersion among low-skill workers 0.905*** (2.845) 0.885*** (2.775) 0.800** (2.059) 0.730** (2.006) Pay dispersion among mid-skill workers 0.0915 (0.520) 0.103 (0.584) 0.128 (0.594) 0.169 (0.841) Pay dispersion among high-skill workers -0.367*** (-3.585) -0.373*** (-3.637) -0.331*** (-2.644) -0.351*** (-3.007) Num of low-skill workers × Pay dispersion among low-skill workers -0.954** (-2.428) -0.977** (-2.476) -1.019** (-2.122) -1.101** (-2.447) Num of mid-skill workers × Pay dispersion among mid-skill workers -0.409 (-0.698) -0.384 (-0.654) -0.711 (-0.993) -0.621 (-0.928) Num of high-skill workers × Pay dispersion among high-skill workers 0.246** (2.086) 0.254** (2.157) 0.332** (2.309) 0.363*** (2.700) Constant 24.72*** (3.490) 23.71*** (3.332) 23.24*** (2.685) 19.61** (2.418) Year Fixed-effects No Yes No Yes N 143 143 143 143 0.273 0.274 0.171 0.279 5.45*** 4.83*** 3.44*** 4.93*** Adj. R-square F-Test 28 Table VII. Regressions of pay dispersions among nurses and net profit margins The dependent variable is net profit margin in percentage terms in all specifications. The independent variables include log total assets, financial leverage, liquidity, number of employees in thousands, pay dispersion of all employees, and pay dispersion of practical nurses and nurse managers. All four specifications use OLS regression, and z-statistics are shown in the parentheses with ***, ** and * indicating its statistical significant level of 1%, 5% and 10% respectively. (1) (2) (3) (4) log(Total Assets) -0.114 (-0.202) -0.156 (-0.308) -0.0896 (-0.157) -0.107 (-0.209) Leverage -3.312** (-2.308) -2.698** (-2.076) -3.241** (-2.239) -2.537* (-1.944) Liquidity 0.912* (1.956) 1.053** (2.502) 0.925* (1.974) 1.083** (2.572) Num of Employee 0.513 (1.117) 0.500 (1.209) 0.558 (1.189) 0.593 (1.410) -0.0313 (-0.496) -0.0648 (-1.141) Dependent Variable: Net Profit Margin Pay Dispersion of All Employees Pay Dispersion of Practical Nurses -0.0453 (-0.969) -0.0452 (-1.069) -0.0345 (-0.668) -0.0229 (-0.493) Pay Dispersion of Nurse Managers -0.0850** (-1.997) -0.0876** (-2.286) -0.0838** (-1.961) -0.0853** (-2.225) 6.227 (0.927) 4.145 (0.684) 6.181 (0.917) 3.994 (0.659) Year Fixed-Effects No Yes No Yes N 143 143 143 143 0.129 0.294 0.123 0.296 3.88*** 7.08*** 3.34*** 6.46*** Constant Adj. R-square F-Test 29
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