BROTHERS OF CHARITY SERVICES GALWAY
STRATEGIC PLAN
2015 - 2018
STRATEGIC PLAN 2015 – 2018
1. Funding and service delivery to provide flexible supports to meet the needs and wishes of the individual (and their family in
Children’s Services)
1.1.
ACTION
Specific steps leading to the
outcome
WHO
Leader and key people who will
carry out the action
Develop web based information for
individuals and families of children
and adults to appreciate the range of
choices/options that may be available
on BOC Galway website: 2015
Team Leader from Children’s
and a Team Leader from Adults
Services
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
Web page developed and actively used
June 2015
Information to public representatives, (9 TDs and 3
Senators from the Galway West and East Galway
constituencies) and the Area Manager and
Disability Services Manager HSE resulting in
greater awareness of the need for protected funding
for these supports
January 2015 to January 2016
1.1 Progress Update
1.2.
Advocate for adequate funding to
meet family support needs for
children who are on waiting lists for
services and in particular for
financial supports to assist children
to attend local preschool.
GSMT, Children’s Services
Programme Manager, Family
Support Coordinator, Preschool
Supports Manager, Coordinator of
Community Children’s Services,
Hope4Disability & GAP
1.2 Progress Update
1
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to the
outcome
1.3.
Advocate for funding to meet the
needs of people on critical waiting
lists and meet emergencies
1.3 Progress Report
1.4.
Develop pilot projects using an
individualized service model through
the Enabling Excellence Programme
WHO
Leader and key people who will
carry out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
GSMT, Director of Services and
Sector Managers
Process and mechanism for responding to
emergencies.
September 2016
The BOC project participants in
the Enabling Excellence
Programme
Development of five individualized programmes
December 2016
GSMT
An additional five individualized programmes
December 2017
1.4 Progress Report
1.5.
Use the learning from the Enabling
Excellence Programme pilots to
unlock resources in existing services
to provide flexible service options
1.5 Progress Report
2
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to the
outcome
1.6.
Organise training for staff and
families on individualized budgets
WHO
Leader and key people who will
carry out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
QED will source trainers
Two training events will be held to increase
awareness and knowledge among families and staff
regarding individualized budgets
December 2015
Sector Manager with Local
Manager/Family Support Coordinator
5 individuals in a shared living model of service
June 2017
1.6 Progress Report
1.7.
Continue to develop the shared living
model of service for individuals who
are seeking to live in a family home
1.7 Progress Report
3
STRATEGIC PLAN 2015 – 2018
2. People direct their own lives, their supports, Services, choices, decisions & daily routines
ACTION
Specific steps leading to the
outcome
2.1. Establish a working group to examine
the recommendations in the “New
Directions” report to individualise day
services and to develop an action plan
which will expand individualized self
-directed options in current services
WHO
Leader and key people who
will carry out the action
Working Group of the
Stakeholders to see how we can
incorporate this into the Service
Plan. Ensure, service users,
families, community groups,
staff, and relevant others are
represented on the working
group.
SUCCESS
Measure of progress and success of the action—
Data we will collect and analyze
WHEN
Timeframe for completing
the action
Data from individual plans will track progress.
Working group report and
action plan to be completed by
January 2016
There will be evidence of more individualized choice
for 20 people.
There will be evidence of more
individualized choice for 20
people by March 2017
2.1 Progress Report
4
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to the
outcome
2.2. Conduct local satisfaction surveys of
all Services across Adult and
Children’s Services to identify what is
working well and what needs to
change/improve.
WHO
Leader and key people who
will carry out the action
SUCCESS
Measure of progress and success of the action—
Data we will collect and analyze
WHEN
Timeframe for completing
the action
Service Users Council,
families, and the Quality Action
group.
The analysis of what is working well and what needs
to change/improve will provide clear direction for
actions
Survey completed and results
analysed by December 2015
The system by which the
survey will be conducted will
be developed via Adult and
Children’s sectors
2.2 Progress Report
5
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to the
outcome
2.3. Build skills and capacity of people to
be able to direct their own service &
support them to make their own
choices which may be different from
the normal “menu” of choices that are
available
WHO
Leader and key people who
will carry out the action
Area manager, team leader, key
worker, family/advocate
SUCCESS
Measure of progress and success of the action—
Data we will collect and analyze
The progress will be evident on the person’s
individual plan and any barriers will be recorded.
WHEN
Timeframe for completing
the action
Starting January 2015 and
ongoing
Success will be quantified by the Area Managers in
their aggregate reports for their service area.
Each individual will be supported to
make an informed decision to choose
and direct an activity that is different
to what is currently on offer and
unique to that individual’s personal
choice and wish.
2.3 Progress Report
6
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to the
outcome
2.4. Work with local authorities and
housing associations to support more
people to live in their own homes.
Transition from group home model to
more individualised apartment type
accommodation for those who seek
this type of home. This must be
considered for all including people
with high support needs.
WHO
Leader and key people who
will carry out the action
SUCCESS
Measure of progress and success of the action—
Data we will collect and analyze
WHEN
Timeframe for completing
the action
Area and Sector Managers will
continue to develop this action.
People currently living in 4 houses (2 houses in east
and 2 in west) who seek this model of service will
have moved to apartments within the next 2 years
June 2017
Team leader and local
multidisciplinary staff
Random audit of Positive Behaviour Support Plans
Involvement of service user
and family or advocate – on
going
2.4 Progress Report
2.5. Ensure the service user, and
family/advocate (including peer
advocates where appropriate) are
involved in the design of his/her
Positive Behaviour Support Plan.
Audit will be carried by
December 2015
2.5 Progress Report
7
STRATEGIC PLAN 2015 – 2018
3. People are valued members of their community and active community participants with life long real friendships and
opportunities for work
ACTION
Specific steps leading to the
outcome
3.1. Work with natural supports and
engage with community groups to
facilitate inclusion of individuals
in community activities
WHO
Leader and key people who will
carry out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
Key workers, families, volunteer
coordinator, self-advocates,
community resource centres
Evidence of specific people named as natural
supports in individual plans , and increase in POMS
Outcome and Support scores in People Interact in
their Community and People have Social Roles
Ongoing to 2018
GSMT and family partners, Service
User Council
Strategy and Action Plan in place
December 2015
3.1 Progress Report
3.2. Develop an organisational
strategy to link with and partner
with diverse community groups
3.2 Progress Report
8
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to the
outcome
3.3. Complete an audit regarding
clubs, facilities, and leisure
resources in each local area and
identify community leaders
WHO
Leader and key people who will
carry out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
Service users and key workers in
each local area
On completion of the audit there will be a register
of community resources and leaders in each area to
facilitate community participation
June 2016
Service users, key workers,
community leaders, families, and
volunteers in each local area
Active participation by service users in their local
community will be identified by evidence of 10
individuals a year with a new social connection and
a meaningful social role
30 new meaningful social
connections and meaningful
social roles by December 2017
3.3 Progress Report
3.4. Following the completion of the
community audit match interests
of service users to local
community resources
3.4 Progress Report
9
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to the
outcome
3.5. Make BOC facilities available to
community groups
WHO
Leader and key people who will
carry out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
GSMT, Area Managers, and
Facilities and Building Manager
Increased use of BOC buildings for community
support purposes
Ongoing from April 2015
Area managers, outreach workers,
Lets Get to Work steering
committee, Employability Galway,
and Service Users Council
20 new people earning income from paid
employment and established enterprises
December 2016
3.5 Progress Report
3.6. Support service users to obtain
paid work or develop small
business enterprises
3.6 Progress Report
10
STRATEGIC PLAN 2015 – 2018
4. Families and Service Users are Welcomed and Encouraged to have Meaningful and Equal Participation in Decision Making and
Policy Development at every Level in the Organisation
ACTION
Specific steps leading to
the outcome
4.1. Develop an email address
WHO
Leader and key people who will carry
out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
Director of Services
The existence of email list
January 2015
Board of Directors and GSMT , Family
members
Active Family Forum in place
Consultation and Forum to be
established by March 2016
list of family contacts and
service users to facilitate
improved communication
4.1 Progress Report
4.2. Advocate for the
establishment of a BOC
Parent/Family Forum and
develop meaningful
leadership roles for families
4.2 Progress Report
11
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to
the outcome
4.3. Advocate to have family
WHO
Leader and key people who will carry
out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
Director of Services
Family and service user representation on the Board
of Directors
As vacancy on the Board of
Directors arise
GSMT, Sector Teams, Service Users
Council, and Family Forum when
established
Increased participation by families and service
users
Ongoing to begin at the next
policy development process
QED
One training event with a view to inviting families
to participate.
June 2016
members and service users
on Board of Directors
4.3 Progress Report
4.4. Include Families and
Service users in the process
for the development of
organizational policies and
strategies
4.4 Progress Report
4.5. Provide training to families
on the area of family
leadership
4.5 Progress Report
12
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to
the outcome
4.6. Develop Dream Goals and
natural supports at local level
with meaningful participation
of families and service users
in directing the person’s
individual plan
4.6 Progress Report
4.7. Examine ways in which
social media can support
improved communication
with families, service users,
and staff
WHO
Leader and key people who will carry
out the action
SUCCESS
Measure of progress and success of the
action—Data we will collect and analyze
WHEN
Timeframe for completing
the action
Area Managers, Service Coordinators,
and Team Leaders
Increased evidence of 10 new Circles of Support in
place
June 2017
The Director of Services in consultation
with the National Office will establish a
social media working group with
representation from all stakeholders
Proactive use of social media and social media
policy developed
June 2015
4.7 Progress Report
13
STRATEGIC PLAN 2015 – 2018
5. Development of our Organisational Structure to Support Responsive and Efficient Services
ACTION
Specific steps leading to
the outcome
5.1. Development and
implementation of project
plan to enhance and
continue with the
development of our ICT
systems.
WHO
Leader and key people who will carry
out the action
OLIS Group and ICT Dept.
SUCCESS
Measure of progress and success of the action—
Data we will collect and analyze
WHEN
Timeframe for completing the
action
Action Plan developed and presented to GSMT
Dec. 2016
Implementation of staff support and supervision
systems.
Training completed by: Dec 2015
Pilot: March 2015
Roll out: Sept. 2015
GSMT, OLIS Group and ICT Dept.
Identify 5 priority goals
from the action plan to be
achieved.
5.1 Progress Report
5.2. Develop an effective
system for staff support and
supervision including
policy development and
management development
and training
HR and QED Dept. in consultation with
GSMT
5.2 Progress Report
14
STRATEGIC PLAN 2015 – 2018
ACTION
Specific steps leading to
the outcome
5.3. Implement the Risk
Management Policy and
develop local procedures
and risk registers.
5.3 Progress Report
5.4. Development Systems to
support our compliance and
regulation and quality
enhancement process
5.4 Progress Report
WHO
Leader and key people who will carry
out the action
SUCCESS
Measure of progress and success of the action—
Data we will collect and analyze
WHEN
Timeframe for completing the
action
GSMT, Sector Managers, Local
Managers, Heads of Organisational
Services, Heads of Multi-D, Finance and
HR.
Local risk registers in place and active
June 2015
Quality Assurance Group
Continuing achievement of CQL accreditation and
HIQA registration
Oct 2017
15