PSS on vessel communication equipment
19/3-2013
Allan H Rasmussen
1
TORM’s share price development over the past three years…
2
Copyright © 2013 Dagbladet Børsen A/S
The restructuring agreement with banks and T/C-in partners concludes
TORM’s comprehensive finance solution
Deferral of debts
Extension of maturities until 31 December
2016

Realigning time charter portfolio
T/C-rates adjusted to market level
or contracts terminated

New capital
USD 100m in working capital over two
years
Comprehensive
finance
solution
for TORM


Newbuilding program
Elimination of newbuilding program
completed

Internal cost and cash initiatives
Implementation of cost and cash initiatives with a cumulative effect of at least USD100m
over three years
3
“Karo ya Maro”
Mahatma Gandhi
4
VSAT
FBB
5
Diagram of the future technology onboard
6
Bandwidth and Coverage Summary - today
7
And tomorrow…
8
Background
•
TORM was first mover implementing Internet on board vessels
•
Lack of demand and competition on the market
•
Limited technical solutions available (high cost due to low demand)
•
Main purpose: Seafarer welfare
•
Initiative sponsored by TORM foundation
•
Buying and owning the equipment
•
Large size antennas
•
No strategy as such was stipulated
•
A long term binding contract with penalty was entered
•
No SLA (Service Level Agreement)
9
Project outline
10
Potential suppliers & evaluation criterion
A
B
C
D
Future proof
technology
NO
YES
NO
NO
Datapackage
500 MB
Unlimited
500 MB
500 MB
Service level
98 %
99,5 %
98 %
98 %
Second best
Leading
Not competitive
Not competitive
Total cost
References
1. Tanker Pacific
1.
2.
Nordic Tankers
Mærsk
1.American Seafood
Company
2. Wilhelmsen
1.
2.
3.
BP Shipping
BW Maritime
Farstad
11
Comparison of key figures
A
Guaranteed uptime
B
98%
99,5%
USD X
USD Y
USD XX
USD YY
500 MB per month
Unlimited
Installation costs
USD XXX
USD YYY
Contract exit cost
0
USD ZZZ
Monthly fee C-band rebuild & FBB
Monthly fee Ku-band & FBB
Monthly data package
12
Cost Comparison
Vessel Communication – Business Case
25,000,000
20,000,000
USD
15,000,000
SingTel current
SingTel new
10,000,000
Inmarsat
5,000,000
0
13
Present & Future Solution
Present
Future
Strategy
Supplier driven, based on
supply
TORM driven, based on
demand
Technology
VSAT: C-Band
V-SAT: KU-band
Redundancy
15 vessels with FBB
All vessels with FBB
Bandwidth
256 kbps shared by up to 10
vsls
128 kbps dedicated per vsl
E&E
FB -77, SAT-B, SAT-C
SAT-C (cost saving)
Installation
In dry docking (DD) only
Estimate: 1 day no DD
SLA
N/A – TORM is responsible
Supplier is responsible
Guaranteed
uptime
N/A
99,5%
Investment cost
All equipment purchased and
owned – USD 150.000 pr vsl
3 year leasing contract
Installation + monthly fee
14
Priori
ty
Requirement specification
Ku band antenna upgradeable to Ka band
XpressLink is a managed service for a full redundant network in which the monthly
service fee covers not only the hardware, but also all the data airtime. The service
provides not only Ku band auto beam switching but also fail over functionality to the
FleetBroadband standard IP service. The airtime for this is included in the service.
ER
1
XpressLink includes a free upgrade path to the Global Xpress service (KA Band) when
available in 2014. XpressLink provides a future proof communication set up.
1.3
Backup mode of communication: FBB 250 - Complete system including Above Deck & below ER
Deck units
1
We offer Thrane & Thrane Sailor 500. Hardware is included in the service.
1.4
1.5
FBB 250 - Cordless phones with 3 handsets and G3 Fax machine
VOIP adaptors for use with standard analogue phones (including cordless)
CR
CR
1
1
We offer FBB 500 from Trane & Trane
Included are 4 voice lines with handsets
1.6
1.7
Free voice calls to Torm Global offices from ship and vice-versa
Corporate communication availability (Voice & email) 24x7x365
CR
CR
2
1
1.8
1.9
1.10
1.11
1.12
1.13
Bandwidth: min 512 / 512 KBPS
Contention Ratio: max 1:6
Committed IP Rate: Min 24 KBPS
Voice Quality per channel: Min 12 KBPS
Number of PCs connected to communication system: Min 8
Number of Telephones connected to communication system: Min 2 (Corporate & Crew)
CR
CR
CR
CR
CR
CR
1
1.14
1.1
Minimum expected data download per ship per week: 600MB
CR
1.15
Expected Monthly data download per ship: 8 GB
ER
1.16
1.17
All equipment must be Marine approved
CR
Multi Device connection box for automatic changeover from VSAT to FBB to G3 (to Satcom CR
C), based on least cost routing & availability
Req Nr. Requirement
1.0
Technical Requirements
This part have to go in to project with our R&D
Can Torm explain this better?
Advanced spam and virus filters onboard & ashore - ESET Nod32 (alt: SOPHOS)
1.19
Firewalls onboard & ashore (firewall onboard must be part of the 'Multi Device Connection CR
Box' manageable by TORM)
1.20
Bandwidth Management Onboard incl IP traffic measurement/logging
CR
1.21
1.22
Traffic Management (Priority settings) Onboard
Content Filtering Onboard
CR
CR
1.23
1.24
Data download accelerator / manager Onboard
Equipment complies with latest performance standards, specified by ITU, at the time of
each installation
CR
CR
1.25
Interference filters : example bandpass filters for radars, other comm. & Nav equipment
CR
1.26
Hardware Reliability specification (MTBF) for key components like BUC, ACU, Modems, etc CR
1.27
1.28
2
2.1
Remote support (Maintenance access via L-band FBB)
CR
Pre-install survey, support, drawings, document
CR
Internet access - guaranteed & verified for al least following sites
UKHO, Maris or similar electronic chart / publication data provider for updates & permits CR
2.2
2.3
DNV Navigator
eNOAD
CR
CR
2.4
2.5
2.6
3
3.1
3.2
3.3
3.4
3.5
4
4.1
4.2
4.3
Port Information
Weather data
Torm India & Torm CPH server access
Communication Requirement - Crew
Voice call using chat cards
Web Mail - Gmail, Yahoo, Facebook
Chat - Low bandwidth sites
SMS - Ship to shore mobile phones & vice versa
Low bandwidth internet browsing for news, sports, banking etc.
Communication Requirement - Corporate
Email with attachment - Send & receive emails with attachments
Email client + communicator software must be part of package
Data box with push-technology for large size files (part of the multi device box)
CR
CR
CR
4.4
4.5
4.6
4.7
4.8
Voice call - Quality minimum 12 KBPS per voice channel
Fax - send & receive via 3G telephony
Database exchange, PMS, Purchase, crewing, vetting, etc
Remote access to shipboard computers & systems; file transfer
Vessels E-mail addresses to be 'Alias of TORM Domain' for eg. TormVsl.Com or
Tormship.com
Service Level Agreement (SLA)
Provision of adequate stock holding to ensure orders can be met in timely order. Supplier
must hold stock of complete above and below deck HW.
CR
CR
CR
CR
ER
Comments
Each vessel will be between 128kbps and 512kbps
1Each vessel will be between 128kbps and 512kbps
1CIR: 128kbps
1
1We do deliver two networks for the vessel and crew
14 voice lines open and crew lines
Unlimited usage of data see in our quotation Paragraph 3.7 Fair use policy content
1 filtering
Unlimited usage of data see in our quotation Paragraph 3.7 Fair use policy content
1 filtering
1The FBB and VSAT antenna is approved
Primary mode of communication: VSAT - Ku Band
w/Auto Beam switching (Complete system including
Above Deck & below Deck units)
1.18
Supplier name: (To be filled in)
Code
1.2
Comments
1
Priority
Requirement
Technical Requirements
Primary mode of communication: VSAT - Ku Band w/Auto Beam switching (Complete system ER
including Above Deck & below Deck units)
Co
de
Supplier name: (To be filled in)
Req Nr.
1.0
1.1
ER 1
Fail over functionality to FleetBroadband standard IP service based on availability of the
2 KU band service. FleetBroadband standard IP services included.
CR
AmosConnect onboard Antivirus is based on the Port IT Antivirus service which is ESET
NOD32. The license fee is US$ 30 per vessels per month and covers all the PCs.
At the AmosConnect Email service hub side all incoming and outgoing messages are
2 scanned for viruses. Next to this there is a spam filter in place.
There are various solutions possible to meet the exact requirements of Torm. Further
discussions should provide a better understanding of the requirements and how to meet
2 them in the best cost effective way.
1You can check bandwidth and uptime at MySEVSAT.com
1The vessel network has priority options
There are various solutions possible to meet the exact requirements of Torm. Further
discussions should provide a better understanding of the requirements and how to meet
1 them in the best cost effective way.
1Included in the iDirect platform
XpressLink is a managed service for a full redundant
network in which the monthly service fee covers not
only the hardware, but also all the data airtime. The
service provides not only Ku band auto beam
switching but also fail over functionality to the
FleetBroadband standard IP service. The airtime for
this is included in the service.
1
1Needs approval from our project department
1.2
5
5.1
1.3
XpressLink is a full redundant network based on VSAT and FleetBroadband. Any failover
1 for data in any direction is included in the service fee.
1
1
1
1
The AmosConnect Email service license includes as well a US Coastguard Enoad
1 application.
1
1
1
Ku band antenna upgradeable to Ka band
CR
CR
CR
CR
CR
1
1
1
1
1
CR
CR
CR
1
1The Email service offered is AmosConnect
ER 1
There are various solutions possible to meet the exact requirements of Torm. Further
discussions should provide a better understanding of the requirements and how to meet
2 them in the best cost effective way.
1
1Group 3 fax is fully supported.
1
1
XpressLink includes a free upgrade path to the
Global Xpress service (KA Band) when available in
2014. XpressLink provides a future proof
communication set up.
1On the Email service AmosConnect this is supported.
ER
1
Backup mode of communication: FBB 250 - Complete ER 1
system including Above Deck & below Deck units
5.2
Provision of adequate spares must be held to mesure immediate availability for field service R
attendance at key geographic locations: Singapore, Fuijarah, Rotterdam, Gibraltar, New
York, Amsterdam, Gibraltar, Houston, Antwerp.
5.3
Preinstallation report written and delivered 5 days from site survey form being submitted. ER
2
Rotterdam, Alesund, Reykjavik, Singapore, Houston, Dubai. Other harbors will be added
to this service map later this year, including Hong Kong.
1
5.4
Equipment available fully tested and configured for customer specific requirement as
detailed in the preinstallaion form and ready to ship 15 days prior to delivery.
ER
5.5
Issuing of telephone numbers/IP addresseses and tracking details of equipment to TORM
within 48 hours of dispatch
ER
5.6
Minimum commitent of 3 vessel installations per month on agreed location.
ER
5.7
5.8
Calls answered by support desk within 40 seconds
In event of fault not being rectified by Support Desk, subsequent response by NOC or
systems engineer to provide remote technical support to the vessel within 1 hour.
R
ER
We offer Thrane & Thrane Sailor 500. Hardware is
included in the service.
1
1.4
1
1
1
FBB 250 - Cordless phones with 3 handsets and G3 Fax CR 1
machine
5.9
5.10
5.11
Calls reamianing open progress chased within 48 hours.
R
All calls closed within 7 days.
ER
In event TORM decides that remote support cannot fix problem and that a replacement part ER
can be sent without engineer (eg. Moden or voice handset where equipment can easily be
replaced without engineer being needed) the dispatch must be made the next working day.
5.12
Mobilisation of nearest service engineer or In-Country Agent as applicable within 36 hours. R
5.13
1.5
Acknowledgement of complaint within 24 hours from time of receipt.
ER
5.14
Formal response to complaint with recommendations for resolution within 48 days.
R
5.15
5.16
Complete closure of complaint within 7 days.
Network availablity 99% based on FBB and VSAT combined solution except Polar regents.
ER
ER
6
6.1
Payment/Invoicing
Payment terms: 45 days net from receipt of correct invoice from the Supplier
6.2
The Supplier is responsible for ensuring price transparency at all times and document that
all prices are net and according to agreement.
1
1
2
We offer FBB 500 from Trane & Trane
1
1
VOIP adaptors for use with standard analogue phones CR 1
(including cordless)
1
1
1
Included are 4 voice lines with handsets
1
1.6
CR
1
ER
1
Free voice calls to Torm Global offices from ship and
vice-versa
6.3
Copies of invoices and credit notes can be downloaded on the internet with no additional
costs for the Customer.
6.4
One monthly invoice per month per vessel in PDF (electronic format)
7
7.1
Implementation
The Supplier is in coordination with TORM responsible for preparing an implementation
plan ensuring that the implementation of equipment on board runs smoothly.
R
1
ER
ER
CR 2
This part have to go in to project with our R&D
21 Invoice for Vsat / Xpresslink setup, 1 invoice various services, 1 for Fleetbroadband
1
15
Requirement specification
Supplier name: (to be filled)
Supplier reply in short:
Area. 1
Description:
Question
Q.1.1
Customer service
Please outline the full process for an in-service
VSAT Ku-band installation on board a TORM
tanker, including how this interfaces with the
LAN network. Please include any drawings
where appropriate.
Installation will take about 1 day, depending on the
preperations from the vessel side. Most commonly is that the
vessel will run the cabels, place the foundation and antenna
on place. The ShipEquip technician will terminate the cabels
and commissioning the system. The SE router and will be
connected to the LAN network onboard.
Q.1.2
Customer service
Please provide details of your after sales and
support network, including proposed KPIs for
monitoring the contract performance.
The preformance such as uptime and usage reports can be
measured realtime on MySEVSAT.com Please also see the SLA
doc.
Q.1.3
Customer service
The following tasks should be considered in
respect of the installations:
The following tasks should be considered in respect of the
installations:
- fabrication of the pedestal /mast for the antenna Not
Inmarsat scope of work, we will recommend pedestal height
and location.
- installation of the pedestal/mast in place (possibly
strengthening of the deck below) Not Inmarsat scope of work,
we can give some advises based on previous installations on
similar vessels.
- mounting radome Normally performed by vessel crew, a
crane normally required
- cabling Cables according to attached pdf 4009-SG5U-881 to
be pre-installed by vessel crew to save time during
commissioning. Inmarsat technician will terminate all cable
ends and connect to Vsat equipment.
- commissioning To be performed by Inmarsat technician,
normally 1-2 days required if pre-installation work checklist is
completed before attendance of technician. Crew training will
be performed.
- configuration with TORM IT systems Inmarsat
support/operation/R&D will assist with setup.
- fabrication of the pedestal /mast for the
antenna
- installation of the pedestal/mast in place
(possibly strengthening of the deck below)
- mounting radom
- cabling
- commissioning
- configuration with TORM IT systems
Supplier should list Supplier and TORM
responsibilities for each point above.
Methodology for carrying out specific tasks
should also be included in your response.
16
Roles and responsibilities during implementation
- And what about insurance?
17
Other areas to consider for similar setup…
Cooperation between TORM and DTU Mechanical Engineering
• Ph.d. Researcher Jakob Axel Bejbro Andersen
• Two students doing their master project in TORM Technical Division
– Lars Jørgensen & Christian Johannesen
•
•
Focusing on PSS, identifying and listing areas of interest
Full analysis and tender process -> implementation for at least one area
Examples of possible PSS areas identified:
• Hull and propeller cleaning
• Navigational equipment
• Life saving appliances
• Propulsion and power production - reliability and TCO
• Measurement equipment
• Energy optimization devices
18
From Wikipedia, the free encyclopedia:
A partnership is an
arrangement where
parties agree to
cooperate to advance
their mutual interests
19
20
21