JD Template
Dec 2014
Job Title
Faculty/ School/Department
Responsible to:
Responsible for:
Library Support Assistant
Library and Learning Resources
Andrea Lambon
Job Purpose
To support the day-to-day operation of Library and Learning Resources through library stock
work and assisting library users in the Library.
Main activities and responsibilities
1. To shelve and tidy, including moving library stock
2. To discard library materials
3. To check the library shelves for requests, lost queried items etc.
4. To move boxes of library material between different areas of the Library
5. To clear library material from study tables
6. To assist library users in library use in line with training received and refer to other
sources of help where necessary.
7. To participate in the Library & Learning Resources student engagement strategy by
feeding back to library staff on the students’ perception of Library & Learning Resources
services.
8. To participate in building checks to support the monitoring of the Library and Learning
Resources environment.
9. To uphold and promote the University’s core values of Excellence, People Focused,
Partnership Working, Fairness and Integrity. These values define the principles of how
we work together with our staff, students and partners.
10.To contribute to the development of sound practices and procedures which promote
effective service functions.
11.To maintain the highest levels of security and confidentiality, and
ensure the integrity of all data, systems and networks which the role encounters
12.To undertake other duties commensurate with the grading of the post.
Additional Key Requirements:
Communication
The post holder will be required to establish and maintain good communication with:
Library users
All Library and Learning Resources staff
All members of University staff
Teamwork and collaborative working
The post holder will be required to work with colleagues to ensure the efficient delivery of
Customer Services and to continuously improved and develop services.
You will demonstrate flexibility in order to work and contribute to different areas of Library
and Learning Resources when needed.
Initiative, problem solving and decision making
Initiative and decision making will be expected at the appropriate level, and the post holder
must refer onwards when they have reached the limits of their responsibility.
JD Template
Dec 2014
Work environment
Be aware of the risks in the work environment and their potential impact on their own work
and that of others.
Ensure that appropriate risk management processes are operational within own areas of
responsibility.
Person Specification
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Undertaking academic study at Birmingham City University
Experience of working in a busy, customer focussed environment
Professional approach to the working environment
Good IT skills including use of Word, Excel and Access
Must be able to work as a member of a team and be a problem solver
There is a high necessity for accuracy and attention to detail
Must be able to handle multiple tasks concurrently in a calm and professional manner
and work to deadlines
Good organisational and workload management skills
Excellent and effective communication skills;
Customer-focussed approach to service delivery.
Demonstrates a commitment to the University’s core values of Excellence, People
Focused, Partnership Working, Fairness and Integrity
In addition, knowledge and experience in the following areas is desirable:
Experience of working in teams in an administration environment
Professional status
None required
Special requirements
Library and Learning Resources staff are expected to take an active approach to continuing
professional development. They are also required to maintain the highest levels of security
and confidentiality and ensure the integrity of all data, systems and networks used.
Members of staff may also be required to take part in Service or University activities which
take place during the evening and at the weekend, such as open days.
Staff are liable to serve at any of the University's places of employment as may be required.
Expectations of all staff
Professional standards
All staff employed by Birmingham City University are expected to exhibit high professional
standards which promote and demonstrate the University’s core values of Excellence,
People Focused, Partnership Working, Fairness and Integrity.
Equal Opportunities
All staff are expected to understand and enact the University’s commitment to ensuring
equality and diversity in all activities. This commitment is enshrined in the Equality Statement
and core values.
JD Template
Dec 2014
Dignity at work
Every member of staff has a responsibility to ensure colleagues are treated with dignity and
respect.
The University is committed to creating a work environment for all staff that is free from
harassment, intimidation and any other forms of bullying at work, where everyone is treated
with dignity, respect and professional courtesy.
Health and safety
The arrangements for meeting the University’s health and safety objectives are contained in
the Birmingham City University Health and Safety Policy. This includes the responsibilities of
key staff and procedures covering the main activities of the University.
All staff are expected to take reasonable care of themselves and those that may be affected
by their actions.
Dress code
The University does not operate a formal dress code for its employees, other than for those
who are provided with uniform and/or protective clothing. However, employees must ensure
that their dress is professional, reasonably smart and appropriate for the situation in which
they are working. All staff should ensure that they present a professional image and one that
reflects sensitivity to customer perceptions. This may reflect their ethnicity and lifestyle, but
should not be provocative or cause offence to those with whom they have contact.
Citizenship
All staff are expected to adhere to good citizenship, being generous with help and support to
others, collaborating with colleagues and working for the benefit of the University as a whole.
In particular working to provide a positive student experience and achieving excellence in all
the University’s activities.
This job description indicates the expectations of staff at this level. Job descriptions are not
exhaustive and you may be required to undertake other duties of a similar level and
responsibility.