Role play EXAMPLE
To give you some guidance on what the role plays involve, the following role play
example shows the type of issue which you might be expected to try and resolve
within the role play exercises. Please note that this role play was used in past
Assessment Centres and will not be repeated in the Assessment Centres in 2012.
Candidate brief
1. You are the CSE and you are meeting with a customer that has a technical problem.
Your customer has a central site with Call-manager, IP phones and 4 remote sites.
2. Each site connects to an MPLS/VPN via frame-relay between PE and CE. At the
remote sites there are also IP phones. Each site has a 2M pipe towards the MPLS/VPN
cloud. Every site (CE) has QOS configured.
Problem:
 The customer complains about intermittent bad voice quality
 Help solve the customer’s problem.