Schedule 1 (to the Agent contract)
Agent Guide
International Development Office
Contact: [email protected]
Agents Area - Information for our Agent Partners
To access this please click on the following link and enter the following details. These are case
sensitive:
http://www.swansea.ac.uk/international/secure/
Username: Partner
Password: c8A8wEOM
1
CONTENTS
Section 1: Working with Swansea University


Best Practice Guidelines
Marketing Materials
3
6
Section 2: Training





Visit Swansea
Confidentiality
Under 18’s Policy & Procedure
Commission
Sample invoice
7
7
8
8
11
Section 2: Applying and advising students
Course Fees
 FAQs – Money
 Scholarships, bursaries and International Partnerships
 Advising students
 Entry Requirements
 Application Process
 The International Student Advisory Service (ISAS)
including student visa information
 How to apply for housing and when
 Arrival and Orientation

12
12
14
14
15
15
18
18
20
Appendices
Appendix 1 - The International Recruitment Team
 Appendix 2 –Academic Calendar

2
21
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Section 1:Working with Swansea University
Best Practice Guidelines – Representative Obligations and Responsibilities
(To be read in conjunction with Swansea University/Consultant Contract)
1.
An International Representative of Swansea University (Swansea) is expected to abide by the highest
ethical standards and comply with any laws and regulations in the United Kingdom, applicable to Education
Agents. Should an agent act unethically or is deemed to be in breach of any applicable law and regulation in
the United Kingdom the authority to represent Swansea will be terminated in writing and no commission paid
for students recruited after that date.
2.
International Representatives shall at all times conduct themselves with integrity and in a manner that
will reflect positively on the image of their profession and the high reputation of Swansea as reliable and
trustworthy providers of high-quality education and training. Also, the international education sector in the
United Kingdom. This standard of conduct underpins the others that follow and encompasses all aspects of
International Representatives’ activities.
3.
International Representatives shall promote themselves and Swansea in a professional and ethical
manner and shall ensure that their business activities reflect best practice. This standard of conduct refers both
to ethical behavior (doing the right thing) and to standards of professionalism (doing it well). Best practice
means that an International Representative’s business activities should not be of a kind that might bring
discredit on Swansea. Should this happen, Swansea will take immediate action to investigate and potentially
terminate the contract.
4.
International Representatives shall be honest in communicating information about themselves and
about Swansea to potential students in published, oral or any other form. Prospective students must be
informed accurately about the requirements of Swansea’s courses. This can only be done by reference to the
material provided by Swansea. They shall not knowingly or by a failure of professional standards provide or
disseminate false, incomplete or misleading information. This standard of conduct is closely related to clause 5
below and refers to any information released by an International Representative on behalf of Swansea about
facilities, entry requirements, admissions processes, course content, fees or any other matter. All claims made
by an agent about itself, Swansea or students shall be capable of being substantiated.
This standard of conduct also applies equally to information provided about potential students in
applications to Swansea and visa authorities. In particular, information provided to potential students shall be
sufficient to enable them to make an informed judgment. The inclusion of the word ‘incomplete’ in this
standard is especially important: International Representatives shall not in published or orally delivered
information omit any fact which may reasonably be of material relevance to an international student, where
an omission might be construed as being misleading. The accidental production or dissemination of incorrect
or incomplete information is likely to be viewed in itself as evidence of a failure to adhere to professional
standards, except where there is compelling evidence to suggest otherwise.
International Representatives are responsible for ensuring that all and any advertising and promotion
covered by the Swansea University/Consultant Contract/agreement has received the prior written approval of
Swansea University. In order for Swansea University to be able to consider such
advertising/promotion/materials, the International Representative must provide to Swansea University draft
copies of such material. All such material should comply with all applicable laws. The partner shall not,
whether through itself or any other third party, use any material which has not been so approved. Any breach
of this provision shall be deemed to be a fundamental breach of the contract/agreement in question.
In summary, this standard requires International Representatives to provide full, honest and accurate
information about Swansea and the courses and facilities offered. This should be conducted through the
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promotion of Swansea and its courses with integrity and accuracy and the recruitment of students in an
honest, ethical and responsible manner.
5.
International Representatives shall promote themselves and Swansea fairly and without recourse to
unfavourable or negative comparisons with other institutions, or otherwise employ unfair or unprofessional
practice to damage the interests of other institutions.
This standard of conduct refers to any attempt by International Representatives to gain advantage for
Swansea by using information about other institutions negatively. Using verifiable data to show the standing of
Swansea in relation to others is acceptable, but this practice shall not be executed in such a manner as to
discredit other institutions. This means International Representatives should promote Swansea by focusing on
the strengths and achievements of the University rather than by making unfavourable comments about
competitors.
6.
International Representatives shall act at all times in the best interests of students or prospective
students as well as Swansea. They shall offer advice and counseling and provide information to students and,
where appropriate, their parents in a manner consistent with this principle.
This standard of conduct is fundamental to good practice in education marketing and student
recruitment. It refers not only to truthfulness and accuracy, but also to appropriateness. An example of
inappropriate advice would be encouragement of a student to enter a course of study for which they were
inadequately prepared in terms of language proficiency or academic attainment. The standard also includes
advice or information given to sponsors of students and other such bodies or persons as well as directly to
students. Again, the omission of important and relevant information in an effort to secure the placement of a
student is likely to be judged as a breach of this standard.
7.
International Representatives shall conduct themselves with due regard to the regulatory conditions
in the market(s) in which they operate. They shall comply with all applicable national laws, regulations and
official policies.
8.
The International Representative agrees to provide Swansea with a list of all sub-agents with whom
they have a formal arrangement.
9.
International Representatives shall conduct themselves with due regard to the need for transparency
and openness in all their dealings with Swansea.
st
10. The Bribery Act 2010 came into being on 1 July 2011 and provides, among other matters, for two
general offences covering the offering, promising or giving of an advantage, and the requesting, agreeing to
receive or accepting of an advantage. Representatives and University staff should be aware that it is an
offence to offer, promise or give a “financial or other advantage” to another in one of two possible
circumstances:
Case 1 where the advantage is intended to bring about an improper performance by another person
of a relevant function or activity, or to reward such improper performance.
Case 2 where the person offering, promising or giving the advantage knows or believes that the
acceptance of the advantage itself constitutes the improper performance of a relevant function or
activity.
justice.gov.uk/downloads/publications/circulars/bribery-act-2010-circular-2011-5.pdf
In all dealings, negotiations and transactions, representatives and University staff should act with transparency
and keep documentary evidence of decisions reached, especially relating to performance reward and
marketing activities.
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11. Representatives must be familiar with the British Council’s Education Counselling Service, Guide to Good
Practice for Education Agents.
britishcouncil.org/guide_to_good_practice_for_education_agents.pdf
12. International Representatives must ensure: all fees and charges payable to Swansea are paid by
students; that relevant fee deposits and all necessary evidence and documents accompany a student’s
application or Acceptance of Offer documents and vice versa; that prospective students are advised that they
are required to provide Swansea with an email address (other than the agent’s address) and contact phone
number on the application form; that if a student’s visa application is refused or a student changes his/her
decision about studying at Swansea after paying their deposit or enrolling, advise the student that Swansea
will refund the deposit/tuition fees in accordance with its refund policy; provide Swansea with market
intelligence relevant to student recruitment activities; not to undertake promotional and marketing activities
that make reference to Swansea without the express authority of Swansea; provide prospective students with
the most up to date information and promotional material, both physical and electronic , to ensure
compliance.
13. International Representatives must give prospective students information about: the
courses/qualifications offered, the course content and duration; the course fees, including advice on annual
fee increases and refund policies; the minimum level of English language ability and educational qualifications
required for acceptance onto a course; visa requirements which must be satisfied by the student, including
English language proficiency levels; living in the United Kingdom and the local environment, including
information about the campus location and costs of living; Swansea and its facilities, equipment and learning
resources; any fees or costs the agent charges for any services they carry out.
14. International Representatives must tell prospective students that: students who come to the United
Kingdom on a student visa must have a primary purpose of studying and must study on a full time basis;
Swansea may report to the relevant authority any student who does not attend at least 90% of timetabled
classes or who is not making satisfactory progress in their studies.
15. International Representatives must not: engage in any dishonest practices including suggesting to
prospective students that they can come to the United Kingdom on a student visa with a primary purpose
other than full time study; facilitate applications for students who do not comply with visa requirements; make
any representations or offer any guarantees to students about whether they will be granted a student visa;
engage in false or misleading advertising or recruitment practices; offer discounts and/or scholarships without
prior written permission from Swansea; make any false or misleading comparisons with any other education
provider or their courses; make any inaccurate claims of association of Swansea with any other education
provider; give inaccurate information to a prospective student about acceptance onto a course for which they
applied or into any other course; undertake any advertising or promotional activity on behalf of Swansea or
the courses offered by Swansea without the prior written consent of the group. Advertising or promotional
activities will be at the expense of the Representative unless otherwise agreed in writing by Swansea in
advance; deduct any amount from the fees and charges payable to Swansea by a prospective student; give
inaccurate information to a prospective student about the fees and charges payable to Swansea; commit
Swansea to accept any prospective student onto a course and must not make representations to the contrary;
use any registered or unregistered Mark or trademark of Swansea without the prior written consent of
Swansea.
16. Swansea will: duly process all completed applications received but is under no obligation to accept any
prospective students referred by the Representative; maintain regular contact with the Representative and
visit the Representative’s office(s) on a regular basis to train/counsel staff; provide a Certificate of
Representation to the Representative and regular information on Swansea University.
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Marketing materials
The International Development Office will supply the following materials to your offices once a year. Please let
us know when you need more materials:

International prospectus: http://www.swansea.ac.uk/media/International-Prospectus.pdf

Undergraduate prospectus: http://www.swansea.ac.uk/media/swansea-university-undergraduateprospectus-2015.pdf
Postgraduate prospectus: http://www.swansea.ac.uk/postgraduate/documents/Postgraduateprospectus.pdf
International guides – a fact file guide for a snapshot of key facts about Swansea
College brochures
Promotional Posters

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Supplement these materials with:
 Web site information: www.swansea.ac.uk/international/students/
 Powerpoint presentations
You and your team are invited to join our international Facebook, Twitter and You Tube communities
International@Swansea University
SwanseaIDO
SwanseaInternational
For a list of Unique Selling Points (USPs) for Swansea University please refer to our Agent Secure site for up
to date USP’s (see front page for username and password)
You must inform us of any changes to your office address(s) and contact details immediately. Please email
[email protected]
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Section 2: Training
Visit Swansea
Swansea staff will visit your offices for counselor training at least once a year. We will give as much notice as
possible for the visit. Please prepare market updates and students for interview if appropriate.
We encourage all of our representatives to visit Swansea. Once you get a glimpse of our campus beside the sea
and experience our warm welcome you won’t ever want to leave!
We will try our best to ensure that you meet all relevant members of staff, visit our facilities and meet
students.
Please complete the Visitor Information form at least 2 to 3 weeks in advance of your visit and return it to
Amy [email protected] You can find this form on our Agents Area of the website
To access this please click on the following link and enter the following details. These are case sensitive:
http://www.swansea.ac.uk/international/secure/
Username: Partner
Password: c8A8wEOM
You must inform us of any changes to your office address(s) and contact details immediately. Please email
[email protected]
Confidentiality
International Representatives must keep confidential all information provided by the student and Swansea
University, other than to the extent disclosure is required to perform the services in accordance with this
agreement.
International Representatives must keep confidential the terms of their contract with Swansea.
International Representatives and its employees or contractors may not disclose information of the student or
prospective student to anyone other than Swansea University without the written consent of these parties,
unless required to by a government agency in the United Kingdom.
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Under 18’s Policy & Procedure
Swansea University has a duty of care towards all its students, staff and visitors. In the case of students joining
the University before their 18th birthday, this duty is enhanced as such students are regarded as children
under UK law.
In admitting students under the age of 18 the University must ensure that the following legal obligations are
recognised and discharged. You can view Swansea University’s full Under 18’s policy and procedure on the
Agents Area of the website
To access this please click on the following link and enter the following details. These are case sensitive:
http://www.swansea.ac.uk/international/secure/
Username: Partner
Password: c8A8wEOM
Commission
We hope the following information will make it clear and easy for you to claim and receive commission
payments from us.
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
Commission can only be claimed and paid after students have enrolled. Do not claim until late
October. (For sponsored students we have to have received payment of the tuition fees first).
Commission is calculated on the full student fees minus any scholarships, bursaries or institutional
partnership discounts and early payment tuition fee discount (2% on fees of £8000 or more, when
paid in full). Not available to corporate sponsors.
Commission will not normally be paid to non-contracted agents or sub agents
Invoice addresses must match the address that we hold on record. If it does not, we will contact you
to ask why before any funds are paid.
We do not pay commission on progression from Undergraduate to Postgraduate or from
Postgraduate Taught to PG Research courses (including but not limited to MRes, MPhil and PhD)
unless otherwise stated in your contract.
If there are any changes to your bank account details, please advise us by emailing
[email protected]. Swansea University will not accept responsibility for any payments made to old
bank account details that are held on their finance systems. Please do not rely on just updating these
details directly on your invoice. Due to the high volume of invoices processed by the University, such
information may be overlooked. Please also advise us of any changes to your office details regarding
address changes, office closures or new offices, email addresses etc.
WHO PAYS COMMISSION
1. Undergraduate and postgraduate courses and Swansea University Engineering & Science
Foundation courses.
Please send an invoice to the International Development Office ONLY, by email, fax or mail to:
International Development Office
8
Swansea University
The Stable Block
The Abbey, Singleton Park
Swansea. SA2 8PP
Tel: +44 (0)1792 602365
email: [email protected]
Fax: 00 44 1792 295839
2. English language courses (ELTS)
Commission for English language courses is paid ONLY by the ‘English Language Training Services
(ELTS)’. ELTS is separate from the International Development Office, therefore a SEPARATE invoice
must be issued directly to them. [email protected]
3. ICWS pathway courses (Foundation, PMP): [email protected]
Pathway students – If you are claiming for pathway students progressing from ICWS to a Swansea
University course, send a separate invoice for these students direct to ICWS:
Kevin Davies, Finance Manager
ICWS
Affiliate College of Swansea University
Margam Building
Singleton Park, Swansea University
Swansea. SA2 8PP. United Kingdom
P: +44 (0) 1792 602941
F: +44 (0) 1792 602889
E: [email protected]
GUIDELINES
1.
2.
3.
4.
5.
6.
7.
All commission claims MUST be received by the International Development Office by the end of
January for payment to be made or we may refuse payment.
Please note that late commission claims will only be paid at the discretion of the International
Development Office, and will NOT be paid on claims for previous academic years.
Commission is not paid on repeated modules or on students who have withdrawn from the University
before the start of the academic session. If a student has paid fees, enrolled and then withdrawn,
commission is paid only on the amount of fees retained by the University.
Progression payments from ICWS to a University degree course will be paid at 10% and you must list
these on a separate invoice to ICWS directly. Please see ICWS details above.
It is the responsibility of each Agent to identify students who have applied through them to ensure
they have arrived in Swansea and have enrolled onto their course. The International Development
Office is not able to inform agents which of their applicants have enrolled. Please do not just send lists
of all of your students to us to check for enrolment.
Agents are responsible for knowing from their contracts how much commission they are entitled to
claim.
All Agents are required to put their full name and company name in email enquiries and/or invoices
sent to the International Development Office.
TUITION FEES
Please ALWAYS use the relevant year’s fees, e.g., for a student who enrolls in September 2014, refer
to 2014-15 fees.
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http://www.swansea.ac.uk/international-fees/
Please ALWAYS use the commission percentage (%) agreed with the International Development Office
to calculate the commission payment, and please state this on the invoice. Please refer to your
contract with us for your % commission. We will not renegotiate commission percentages during the
commission payment process.
SCHOLARSHIPS
The commission can only be calculated and paid on the actual fee the student has paid. If a student
has received a scholarship, then the International Development Office has paid this amount to
Swansea University on behalf of the student (this amount CANNOT be used for commission
payments). The same applies if the student has paid their tuition fees in full and have received a 2%
discount.
For example: a student’s fees are £10,600 and the student received a £2000 scholarship, the actual
amount of commission that can be claimed on is £8,600.
COMMISSION PROCESS
Please email your Commission Invoice to the International Development Office for the students who
you know have enrolled and paid their fees.
The International Development Office checks, confirms and authorises commission invoices, and will pass to
the Finance department for payment.
The payment run takes place every 2 weeks. Due to the volume of invoices received, processing and payment
may take up to 4 weeks.
INVOICE FORMAT
Ensure that all the details on the invoice example below are included on your invoice.
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
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The invoice must be on your company headed paper (or on paper which shows the agency’s name
and contact details on top) and dated.
List all students’ names, with student numbers and fees.
State the total amount being claimed in £GBP
If you have a UK bank account or UK address please state on the invoice if you are a UK company that
is UK VAT registered or not. If you are, please state your VAT registered number clearly.
QUESTIONS?
Please contact [email protected] or
Sarah Charles at [email protected] or phone +44 (0) 1792 602365.
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SAMPLE COMMISSION INVOICE
Inspirational Consultants
New Delhi Branch, No. 101, 2nd Floor, Office 6, Ansal Place, New Delhi. 110 016
Tel: +91 11 92602365 email: [email protected]
(MUST BE ON COMPANY HEADED PAPER)
Invoice to:International Development Office
Swansea University
Swansea
SA2 8PP
Address: Your company address
Our Ref : INSP/SWANSEA/009 (something which identifies your payment)
Date: 2nd December 2012
Invoice
Student
name in full
Date of
Birth
Student
number
Course title
Intake date
Fees paid
(GBP), state
any
scholarship
Total of
claim
Commission
Due @ ??%
(GBP)
£
*Method of Payment* (who and to where you need the payment to be made)
IF YOU ARE UK VAT REGISTERED YOU MUST STATE YOUR UK VAT NUMBER.
IF YOU HAVE A UK BANK ACCOUNT OR UK ADDRESS AND ARE NOT REGISTERED AS A UK COMPANY
AND/OR UK VAT REGISTERED THEN PLEASE STATE THIS ON THE INVOICE TOO.
Bank Name:
HSBC Bank – Main Branch New Delhi
Account Name:
Inspirational India (should be the company name and not an
individual’s name unless the agent name is the individual).
Swift address/ Code:
INPRTO6J
Sort Code:
00-00-00
Account Number:
0000000000
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Section 3: Applying and advising students
Course fees
Current course fees can be found at the following link:
http://www.swansea.ac.uk/international-fees/
You will also find many of your questions answered on the above link as well as below. The link also covers:
 The actual dates of when the first and second tuition fee instalments are due.
 Advance notice advice of the date on which tuition fee instalments are due to be made
 Additional information for sponsored students
 Penalty charges and discussing tuition fee situations.
 What happens if you find paying fees difficult
FAQs - Money
Deposits
New international applicants are required to pay a non-refundable deposit of £2,000 to Swansea University
before we can issue the CAS. Students who are fully sponsored by their government, a university or other
official sponsor may not have to pay a deposit but must show proof of sponsorship for CAS to be issued.
Deposit Refund
A full refund of the deposit and any other tuition fees paid, will be given if:
1) Proof of visa refusal is sent to Swansea University
2) Failure to meet entry criteria.
If a student enrols and then withdraws from their course, a £1000 administration fee will be retained as well as
a pro rata element of the tuition fee due.
Deposit for English Language Course (ELTS):
Students who have paid deposits to Swansea University or ICWS = no deposit to ELTS
Students who have not paid a deposit and apply for EUS Programme = £2000
Students applying for Programmes where course fee is less than £2000 = Full course fee in advance.
All applicants can make a payment towards fees early and receive a receipt from the Finance Department.
When do students pay tuition fees & is there a discount for early payment?
Tuition fees can be paid in full before the enrolment date and receive 2% discount if the total personal fee is
over £8,000. Please deduct the 2% before making full payment. Full payment must reach us normally by the
first Friday of the first full week of October each year. Please check the website for the exact date each year.
Discount is not offered to students choosing to pay in instalments, they are also not available to sponsors.
Alternatively, tuition can be paid in two installments but discount is not offered:
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1. The first instalment (50% of the total tuition fee) must be paid at or before enrolment.
Students are not permitted to enroll unless the required payment has been made.
2. The second instalment by February for Undergraduates and Postgraduate Taught Programme students or
April for Postgraduate Research students.
How do I pay?
You can pay by cheque or bank draft made payable to Swansea University. We will not accept a bank draft if it
is made out to you personally.
You can pay by wire transfer direct to Swansea University's bank account.
Quote your student ID number when you make the payment to:
Lloyds TSB Bank PLC, Oxford Street, Swansea
Sort Code: 30-95-46
Account Number: 02783215
Swift Code: LOYDGB21101
IBAN NO: GB64LOYD30954602783215
StudentPay
The University has introduced a new system whereby International and EU (except UK) can make tuition fee
payments quickly and easily through the University website via Student Pay. The system is secure, available to
use 24 hours a day, 7 days a week and easy to use via Western Union Business Solutions.
Students can choose from one of twelve different languages to guide them through the tuition payment
process. Payments can be made through 22 different currencies. In these cases the transactions are
commission free with no additional bank transfer charges.
Please note that students will not be able to pay through StudentPay in GBP/Sterling Pounds.
In some cases a student may either have to make a Euro or USD transfer if their local currency option is not
available. In that case a student may have to pay an international transfer fee for which there could be a
higher charge.
Once logged in to Student Pay you will get printed instructions on how to make the transfer through your local
bank.
In order to finalise a funds transfer to Swansea University a student will need to complete the transfer via
Internet Banking or present the bank transfer details to their local bank within 48 hours.
An email will be sent from Western Union Business Solutions once they receive the payment to confirm receipt
of funds.
Cash payments
Students are advised not to pay fees in cash. The aim in offering a number of payment methods is to avoid the
need for large amounts of cash to be carried by an individual. Also, cash will not be accepted during the
enrolment period.
Sponsored students
Some students receive fee support from other sources such as companies, scholarships, trust funds, and
governments etc. If this is the case the University must see documentary evidence of an award. This evidence
must be presented at or before enrolment and should make specific reference to fees for the specific Academic
Year. The student should ask their sponsor to complete a Confirmation of Sponsorship Form which can be
printed by clicking on the following link. intranet.swan.ac.uk/documents/sis/sponsorpg.doc
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Students claiming to be in receipt of sponsorship will not be permitted to enroll without appropriate
documentation. Sponsors are expected to pay invoices within 30 days. The University will continue to
recognise an organisation as a legitimate sponsor only if payments are received promptly. We reserve the right
to reject sponsorship credentials in certain circumstances.
Debit/credit card?
The University does not accept credit card payments from new students unless both the card and card holder
are physically present to make the payment. American Express, Diners Club and Nat West Bank Solo debit
cards are not accepted. Continuing students who enroll online will be able to make payment by credit/debit
card.
Scholarships, Bursaries and International Partnerships
www.swansea.ac.uk/international/students/fees-and-funding/
1.
Swansea University offers International Excellence Scholarships for new students to enter the
University. See above web site for application and entry criteria.
2.
Students who progress from one degree to another, eg. from undergraduate to Masters, from
Masters to PhD, are automatically eligible for Swansea’s Postgraduate Alumni Bursary which is worth
£2,200 or £3,000 per year of study depending on the subject.
3.
Swansea has a number of International Partnerships with universities, colleges and schools which run
collaborative programmes such as 2+2, 4+1. There are normally student fee discounts associated with
these programmes as follows:


4.
2+2 Programme - £2,000 Scholarship for the first year of study.
(first 2 years undergraduate study at home university, final two years at Swansea)
4+1 Programme - £1,000 Scholarship
(Undergraduate degree at home university, postgraduate degree at Swansea)
Discounts are deducted from tuition fee commission payments.
Advising Students
1. The agency should make sure that the student meets the entry requirements for their chosen course. If
examination results are pending, students should be advised of what level is likely to be acceptable. Swansea
can make conditional offers for courses.
2. The agency should be satisfied that the students’ level of English is adequate for their chosen course. If there
is any doubt, students should be advised to take an English course with the English Language Training Service
(ELTS). (See British Council Best Practice Clause 5).
3. Communications regarding students should quote the Swansea student ID number, full name with the last
name underlined, and date of birth. If students wish to communicate directly with Swansea they should also
quote this information.
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Entry Requirements
Language Requirements
Engineering / Science Foundation courses:
Undergraduate degree courses, level 1 entry:
Undergraduate degree courses, level 2 entry:
*Management courses:
General Postgraduate degree courses*:
*MSc Management courses:
IELTS 6.0
IELTS 6.0
IELTS 6.0
IELTS 6.5
IELTS 6.5
IELTS 6.0
There are exceptions (Nursing programs for example) and you should always check with the individual
departments, or check the conditions included in the applicant’s offer letter.
Swansea recognizes English language qualifications from different sources, information here:
www.swan.ac.uk/international/students/requirements/english-requirements/english-language-tests/
Course entry requirements
These are posted on the course web sites and in the prospectuses. Further information can be found on the
following link http://www.swansea.ac.uk/international/students/requirements/
English language entry requirements
For information specifically about your country, please see here:
http://www.swansea.ac.uk/international/students/requirements/english-requirements/
English requirements for English-speaking countries
http://www.swansea.ac.uk/international/students/requirements/english-requirements/english-speakingcountries/
Application Process
Use the online application form and save at least one day’s processing time:
http://www.swansea.ac.uk/international/students/apply/
Online application form
Swansea University’s online application system is the quickest way to apply and to receive a decision on a
candidate’s application.
The system will ask you to create a separate account for each of your applicants, using their e-mail address and
a password which you can choose for them. You (or the applicant if you wish) will then be able to log back in
to track the progress of the candidate’s application. Although the system requires you to enter the applicant’s
home address, telephone number and e-mail address, you should enter your own contact details in the
correspondence address sections, so that we can also keep you informed about the status of the application.
You will also be asked to enter the verification code: n534i5 to confirm you are an official Swansea agent.
Do not give this password to students. Failure to use your new password could mean you miss out on
commission payments!
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Has the
student
chosen their
programme
of study?
No
Click here
for a list of
available
courses.
Have you
submitted a
completed
application?
No
Click here
to apply
online using
OnTrack.
Has the
student
received an
offer?
No
Offers can take up to 15
days to be processed.
Please email us if you have
still not received an offer.
Yes
Yes
Yes
Conditional
Have they
accepted
their offer
and met the
conditions?
No
Unconditional
Yes
Has their
CAS
statement
been issued?
Click here
for
information
on how to
obtain a
CAS.
No
Please email
their
questionnair
e & passport
copy here
and pay
£2,000
deposit here.
Yes
Student to
accept the
offer and
email us
with
evidence
that they
have met the
conditions.
The student can now apply for a visa if
within 3 months of the starting date of
their course. They can apply for
accommodation from April here, apply
for ATAS clearance (if required) here
and book their place on the Meet &
Greet service here. They will then be
ready to enrol at Swansea University.
16
Provide good quality attachments/documents.
We will need:
• For Undergraduate entry: school certificates, 1 reference and English language certificate (if applicable)
• For postgraduate entry: degree certificate/transcript, English language certificate (or school English
qualification for exempted countries), 2 references, CV/resume for MBA or research proposal for research
degree
• Copy of passport. If this is not available when you send the application, send it later to:
[email protected] – for postgraduate applications or
[email protected] for undergraduate applications.
• Include full contact details.
• If applying through an agent, the agency address, telephone and e-mail listed in the correspondence address
section; AND
• The student’s current home address (including e-mail)
If we have any queries about the application we will contact you using the e-mail address you provide with the
application. If we do not receive a response, the application will be placed on hold and may be withdrawn.
Offer
The decision letter will be scanned and e-mailed to the e-mail address you provide on the application form.
We aim to process applications within:


9 working days for taught programmes
20 working days for research programmes
We cannot process applications until all of the required documents have been provided.
Confirmation of Acceptance for Studies (CAS)
We will send the CAS once the following steps have been met:






Student has been made an unconditional offer of a place (or has met all of the conditions of the offer)
Student has accepted the offer by sending back the acceptance letter
Provided the Admissions Office with a photocopy of the student’s passport
Provided the student’s address in the country where they live now (not just your correspondence or
contact address)
The student has paid the £2000 deposit.
Provided details of any previous UK studies and a copy of their visa/CAS letters from that course
Pre-sessional and degree course package
Swansea can award a combined pre-sessional and degree offer to students who are 0.5 IELTS below the
required IELTS level. A Conditional course offer letter will be issued until the student reaches the required
English level, then it will change to Unconditional. A combined CAS will be issued for visa application. Students
will need to enrol on Swansea’s pre-sessional course which starts in July and runs for 9 weeks.
This means that students will not need to reapply for a visa in September.
http://www.swansea.ac.uk/elts/
ATAS Scheme
The ATAS scheme affects non-EEA candidates wanting to study research degrees in science, engineering and
technology fields. Candidates will also require an ATAS Clearance Certificate if they apply for a Taught Master’s
degree in the following areas:
Materials Science
Physics (including Nuclear Physics)
17
Mechanical Engineering
Aerospace Engineering
Materials Technology, not otherwise specified.
We automatically issue the ATAS document with the offer for any candidate in one of the above areas.
If you have applied to a different UK university and want to change your sponsor to Swansea University, see
http://www.swansea.ac.uk/admissions/visacasletterforinternationalstudents/
Contact Admissions
Please quote the student’s ID each time you contact Admissions.
E-mail:
[email protected] – for postgraduate applications or
[email protected] for undergraduate applications.
Please note that during the summer the volume of enquiries to Admissions is so high that it might slow down
the processing of applications!
The International Student Advisory Service (ISAS)
ISAS provides information and advice on any non-academic matters and concerns, including immigration
advice and services, to all international (non-UK) students and their dependants. Advice is offered free of
charge and without discrimination.
Visa advice is provided to students planning to come to Swansea for the first time, on applying for a Tier 4
student visa under the Points Based Immigration System, and for current students. Also, advice on the
procedure for applying for an entry clearance visa in your home country. Click on this link for much more
information www.swan.ac.uk/isas/
The International Student Advisory Service (ISAS), whose aim it is to provide advice to international students,
operates according to the UKCISA/AISA Code of Ethics http://www.ukcisa.org.uk/content/2705/UKCISA/AISACode-of-Ethics and meets the strict rules and standards of the Immigration Services Commissioner
oisc.homeoffice.gov.uk/how_to_find_a_regulated_immigration_adviser/
Students can view or download a copy of the International Students Handbook
http://www.swansea.ac.uk/isas/handbook/ from here.
How to apply for housing?
swan.ac.uk/accommodation/
Residential Services provides accommodation for over 3400 students. They make a great effort to ensure that
all accommodation provides a welcoming, secure and supportive environment. Most University rooms are
provided in a range of purpose built residences. Students can choose either private (en-suite) or shared
bathroom facilities; part-catered or self-catered; on or off campus. We have accommodation designated for
disabled students, postgraduates and students with families.
We have set aside accommodation specifically for students who wish to live:

In an alcohol free area

In an a 'designated' quiet area
18

In Single Sex accommodation

In Couple and / or Family accommodation

With Mature Students
All students are required to make an application on-line before they can be considered for accommodation.
Places in residence are not allocated until a student's place at the University is confirmed.
Before making an application for accommodation please think carefully about what residence will best suit
your requirements and budget. There are 2 main sites for Undergraduates:
Singleton Campus Residences http://www.swansea.ac.uk/accommodation/residences/singleton-campusresidences/
Hendrefoelan Student Village
http://www.swansea.ac.uk/accommodation/residences/hendrefoelanstudentvillage
New students
Applications usually open in May for full details of how to make an application together with fees and other
useful information please see our web pages http://www.swansea.ac.uk/accommodation/applying-foraccommodation/
When to apply
The application process follows this order once students have accepted the offer of a course:
APRIL / MAY

Receive email from Residential Services with student ID number
MAY / JUNE

On-line accommodation applications open early May - For Guarantee of accommodation please
make online accommodation application before the end of June.
JULY

Unconditional students (not waiting on any results) that have applied for accommodation will receive
offers from mid July onwards
AUGUST

Place at Swansea confirmed
AUGUST / SEPTEMBER

Receive accommodation offer

Accept offer within seven days - Pay Reservation Deposit and complete Direct Debit form

Complete Residential Services’ on-line Induction
SEPTEMBER

Please see arrival information http://www.swansea.ac.uk/accommodation/preparingforarrival/
19
Arrival and Orientation
Meet and Greet Airport Pick Up Service
www.swansea.ac.uk/international/students/enrolment/arrival/
We offer a meet and greet airport pick up service at a much cheaper rate than normal bus or train services, e.g.
from £20 per student from London Heathrow Airport.
Students can reserve a place on one of the meet and greet coaches once they have been made an offer of a
place to study at the University, formally accepted the offer and booked their flight. Payment collected on
arrival at Heathrow.
Travelling Independently to Swansea
From London Heathrow Airport or London Gatwick Airport: The National Express coach company runs buses
directly from both Heathrow and Gatwick airports to Swansea. This is the cheapest and easiest way to travel.
Transfer times are approximately 4 hours (Heathrow) and 5.5 hours (Gatwick). For further information please
visit the National Express http://www.nationalexpress.com/home.aspx website.
From Cardiff Airport: Cardiff Airport is the airport closest to Swansea. There is no direct bus link to Swansea,
so take a shuttle from Cardiff Airport to Cardiff Central Station and from there, a train to Swansea. Trains from
Cardiff Central Station to Swansea take about 1 hour. Further information can be found at the Cardiff
International Airport website www.cardiff-airport.com/ or at the Airport Information Desk upon arrival.
From Swansea Bus Station or Train Station: Take a taxi to your accommodation. There are taxi ranks outside
both the bus station and the train station.
Appendices below
20
Appendix 1
The International Recruitment Team
International Development Office
Countries/ Subject
Asia (India, Nepal,
Pakistan) and South East
Asia (Thailand, Malaysia,
Brunei and Singapore)
Africa (Nigeria, Ghana,
South Africa) Middle East
(Kuwait, Bahrain, Saudi
Arabia, UAE, Jordan,
Oman, Kurdistan), and
Turkey
East Asia (China, Taiwan,
Hong Kong).
Names
Elinor Raw
Title
Senior
International
Officer
E-mail
[email protected]
Office Tel/ Mobile
+44 (0)1792 295084
Mobile:
07908068895
Andrew Patton
International
Officer
[email protected]
Landline:
+44 (0)1792 602036
Molan Liu
Senior
International
Officer
[email protected]
South America (Brazil,
Colombia, Mexico)
North America (USA and
Canada
Cristina MonteiroMudresh
Angela Jones
[email protected]
[email protected]
Norway and UK
international students
Shelley Matthews
International
Project Officer
International
Partnerships
Officer
International
Project Officer
Landline:
+44 (0)1792 295512
Mobile
07908 068869
Landline:
+44 (0)1792 295850
Landline:
+44 (0)1792 295129
EU - Europe
Kathryn Tomos
Marketing and
Recruitment
Officer
International
Liaison Office
[email protected]
[email protected]
Landline:
+44 (0) 1792 295950
International
Digital
Communications
Officer
[email protected]
Landline:
+44 (0)1792 606390
Susan Jones
Kenon Man
[email protected]
Landline:
+44 (0)1792 295129
Mobile:
07785 724330
Landline:
+44 (0)1792 602417
Regional Managers/ Regional Representatives
Names
TBC
Elo Vivian Odede
Title
International Liaison Officer (Pakistan)
Regional Manager Nigeria/ Ghana
E-mail
[email protected]
[email protected]
Office Tel/ Mobile
Sadhana Lalla
Regional Advisor South Asia (India and
Nepal)
[email protected]
Lucy Li Jing
Regional Manager China
[email protected]
Title
Head of Student Experience
Head of student and Academic Support
Recruitment and Marketing Officer
E-mail
[email protected]
[email protected]
[email protected]
Office Tel/ Mobile
+44 (0)1792 602982
+44 (0)1792 295255
+44(0)1792 606394
E-mail
[email protected]
Office Tel/ Mobile
+44 (0)1792 295859
Landline:
+234 705 983388
Landline:
+91 11 4212 4169
Fax: +91 11 4212 4199.
Landline:
86 188 1116 5801
College of Engineering
Names
Dr James Holness
Mrs. Ruth Bunting
Fay Hutchinson
College of Law
Names
Helen Sumner
Title
21
School of Management
Names
Jessica Watson-James
Title
Recruitment and Marketing Officer
E-mail
[email protected]
[email protected]
[email protected]
[email protected]
Office Tel/ Mobile
+44 (0)1792 295601
Liz Eastwood
Saphia Akbari
Kit Yeng Ho
MBA Administrator
Recruitment and Marketing Officer
Recruitment and Marketing Officer
Title
Head of Recruitment, Admissions and
Marketing
Student Recruitment Office
E-mail
[email protected]
Office Tel/ Mobile
+44 (0)1792 602361
[email protected]
+44 (0)1792 602722
Title
International and Postgraduate
Recruitment Officer
E-mail
[email protected]
Office Tel/ Mobile
+44 (0)1792 295142
Title
Lecturer
Lecturer
Recruitment Officer
E-mail
[email protected]
[email protected]
[email protected]
Office Tel/ Mobile
+44 (0)1792 295668
+44 (0)1792 295915
E-mail
[email protected]
Office Tel/ Mobile
+44 (0)1782 606696
+44 (0)1792 606709
+44 (0)1792 602968
College of Arts and Humanities
Names
Beverly Evans
Shanaz Rahman
College of Science
Names
Philip Jarman
College of Medicine
Names
Dr Hugh Jones
Dr Ruth Godfrey
Sian Longden
College of Human and Health Science
Names
Cecilia Wu
Title
International Officer
English Language Training Service
Names
Lisa Bowen
Title
E-mail
[email protected]
Administrator
Office Tel/ Mobile
+44 (0) 1792 295391
Admissions
Names
Title
E-mail
Undergraduate
[email protected]
Postgraduate (Taught and Research)
postgraduate.admissions@swa
nsea.ac.uk
Office Tel/ Mobile
+44 (0)1792 295111
+44 (0)1792 295358
Internationalisation
The International Recruitment team is joined in the IDO with the Internationalisation teams which include
student mobility programmes across Europe and North America, Chinese language programmes, and summer
study abroad programmes.
http://www.swansea.ac.uk/international/opportunities/
Marketing Department
The IDO is part of the Marketing Department at Swansea which means we work closely with other Marketing
offices: Alumni, Admissions, Communications, UK Recruitment, Strategic Marketing, headed up by Catherine
Mullin.
http://www.swansea.ac.uk/marketing/
22
Appendix 2
Academic Calendar
Swansea University only has one entry for taught courses in September. We do not have any mid – year
entries except for English Language courses.
Research students (MPhil and PhD) can start from any of the following dates: 1 January, 1 April, 1 July or 1
October.
For confirmed Semester and Term dates please see the following link: http://www.swansea.ac.uk/theuniversity/world-class/semesterandtermdates/
23