eWPRR for employers
Electronic weekly payment reimbursement request
June 2015
1.
To complete eWPRR, please enter from the ReturnToWorkSA website:
www.rtwsa.com – Home page – Online Services:
2.
From Online Services select: premium payments:
3.
Now enter the secure site – Enter Username and Password as provided by ReturnToWorkSA.
Issues with logging in should be directed to ReturnToWorkSA (13 18 55).
4.
From the Online applications home screen click on the link: Manage Weekly Payment Reimbursement Request (WPRR).
From here you will be able to access the online WPRR application.
The Change Password link allows you to manually reset your password at any point. Passwords should not be shared.
Other staff requiring access must submit a separate online WPRR user registration to ReturnToWorkSA.
Note: The “Question Mark (?)” In the top right of each screen will provide information to assist with the WPRR Process.
5.
From the WPRR Home Screen you can search for past payments, search by employer location, search by worker name
or claim number.
6.
The WPRR Detail Screen – here you can review the details specific to a claim, such as the days of the week the worker
worked prior to the injury, income maintenance ceased date, claim status (Active or Inactive).
The data displayed reflects the current claim data held and maintained in our claims management system, Curam.
Refresh the page to see real time data. If you consider the information is not up to date, talk to your case manager.
7.
The WPRR Detail Screen
Up to 6 weeks of data can be entered on one page. Use the Prev Weeks or Next Weeks buttons to move to the adjacent
6 week period.
8.
eWPRR Data Entry
To enter WPRR details for a single week do one of the following, depending on the nature of the reimbursement.
Consider the scenario’s below, a, b, c and d, and the corresponding Action to key the correct data to make your claim
for reimbursement.
9.
When you are entering daily earnings (option d above), leave boxes blank for:
Dates outside the accepted period(s) of incapacity – see Current Determined Incapacity in the More Claims Details
cluster on the WPRR Detail Screen.
Non-Working days – see Working Days in the More Claims Details cluster on the WPRR Detail screen.
Dates where income support has been ceased – see the Income Maint Ceased information in the More Claim Details
cluster on the WPRR Detail screen.
In the example below the worker works Monday – Friday and the first date of incapacity is April 24. The worker was paid $245
per day. The days prior to the first date of incapacity and the days not worked are left blank.
.
10. Saving and Submitting eWPRR’s
When you are ready to submit a WPRR to the agent for processing using eWPRR, check the box in the Ready Submit
column and click Save/Submit at the bottom of the page.
If you would like to save your data, but not submit, leave the box unchecked.
Each week/record will have a status of Saved, Submitted, Approved, Paid or Invalid once saved/submitted, see the table
below for the meaning of these terms:
11. How to tell whether it’s an eWPRR or WPRR week
All income support payments will be shown here, even if they were entered from a paper WPRR or other method.
Yes will appear after eWPRR for all weeks submitted using the eWPRR tool, as depicted below:
If the week has a status (eg Approved), and there is not a Yes for eWPRR then the record has been created from another
method and is displayed for your reconciliation purposes only. You will not be able to enter data for this week.
12. Invalid eWPRR’s
When the status Invalid comes up the validation error messages will tell you which week it relates to:
13. Troubleshooting Invalid eWPRR weeks and entry errors:
14. Troubleshooting for Invalid eWPRR weeks – other
15. WPRR Payment History Screen
This screen allows you to search for WPRR payments to assist with reconciliation.
The Employer/Loc dropdown list will display all employers/locations that you have access to through your security
profile. If the Employer/Loc list is empty please contact ReturnToWorkSA and inform them your access does not have
the locations assigned to your user id.
The search screen above provides multiple search criteria.
Error messages will be displayed if the search criteria you’ve entered is invalid (eg claim numbers must comprise of 8
digits/2 digits).
Status Pending Payment means waiting financial/bank processing. Paid means financial processing via cheque or EFT
has been commenced.
Note: Normal browser printing function is available.