Travel Risk
Management
Today’s Challenges in
a Risky Environment
(C) iJET International, Inc. All rights reserved.
WHY WORRY?
TRAVEL INCREASES
VULNERABILITY
UNKNOWNS
• Political
• Environmental
• Cultural
• Geographical
• Other
UNPREDICTABLE RISKS
CRIME & CORRUPTION
DUTY OF CARE
INCREASING GLOBAL
REQUIREMENTS
REPUTATION
INCREASED
CORPORATE
EXPOSURE
LITIGATION
FINES &
COMPENSATION
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REGULATORY
REQUIREMENTS
LAWS
• Health
• Safety
• Privacy
• Other
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(C) iJET International, Inc. All rights reserved.
Defining “Duty of Care”
The requirement to do everything “reasonably practical” to
protect the health and safety of employees
 Legal, ethical and moral responsibility of an organization
 Duty to provide a safe work environment – this extends to
hotels, airlines, rental vehicle, ground transportation, etc.
 “Standard of Care” – if others in your industry or likesized company are doing something to protect their staff,
then your company can be held liable for not doing it
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 86% of travelers believe that their
firm has a legal obligation to
support them while abroad
 50% + would consider taking legal
action in the event of an
emergency being mishandled
 38% of travelers said they never
do any research on the country
they visit
 78% of travelers said they never
carry an emergency phone
number
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(C) iJET International, Inc. All rights reserved.
Disruptions Impact the Entire Enterprise
Driving cost:





Lost revenue
Mitigation
Liability
Response/recovery
Control and compliance
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(C) iJET International, Inc. All rights reserved.
Travel Risk Management Program
• Mandatory Training
• Integrated Travel
Policies
• Country Reports
• Culture Information
• Local Resources
• Around the clock
resources
• Real Time Event
Monitoring
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Pre Trip
Planning
Education &
Awareness
24/7/365
Assistance
&
Monitoring
Crisis
Management
& Response
Plans
• Proactive Plans
• Practice/Update
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(C) iJET International, Inc. All rights reserved.
It’s a dangerous world
(C) iJET International, Inc. All rights reserved.
Due to the unrest in Egpyt, on
February 1, 2011 the U.S. Department
of State ordered the departure of all
non-emergency U.S. government
personnel and family members from
Egypt.
The airports were flooded with more
than an estimated 15,000 people
trying to leave the country. Flights
were cancelled or delayed and some
airlines stopped servicing the country
altogether.
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(C) iJET International, Inc. All rights reserved.
Japanese earthquake caused more
than 30,000 deaths and temporarily
disrupted business throughout the
region.
Source: various media reports
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In the aftermath of the 2010 Volcano
Eyjafjallajökull eruption, an
estimated 60% of corporations
affected by this disaster allegedly
spent their entire contingency
budgets for the year by the
beginning of the second quarter
2010.
Source: “Survey Sees Need to Better Manage Risk of Global Biz Travelers” by Michael Billing; Travel Market
Report (August 30, 2010)
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 65% of international travelers
report a health problem during
their trip
 Of these, 8% will seek medical
care while traveling or
immediately upon return
Source: Global Business Travel Association
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The New Reality:
Global business = Increased exposure to risk
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Control Costs through Planning
 Apply the risk management approach to control costs
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(C) iJET International, Inc. All rights reserved.
Tracking your Employees
 If an incident occurs, how
long would it take to
determine how many
travelers you have within
the area?
Need to consider:
 Ground transportation
 Hotel
 Sojourn trips
 If an incident occurs, who
do your travelers call?
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Your program must:
 Identify and evaluate the risk
 Identify your resources
 Set an acceptable level of risk
 Develop a plan for mitigating the risk
 Educate and communicate the plan
 Monitor and benchmark the results
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(C) iJET International, Inc. All rights reserved.