Chapter 8:
Collaborating with Technology
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Chapter 8 - 1
Learning objectives
1.
2.
3.
4.
Collaborative technologies
Web 2.0 technologies
Unified communications
Online environments
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 8 - 2
Introduction
• ICTs transform collaboration and open
opportunities for interaction
• Virtual environments reproduce some faceto-face aspects and add new features
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Chapter 8 - 3
Evolution
1st generation
• E-mail
2nd generation
• Texting
• Web conferencing
3rd generation
• Web 2.0
4th generation
• Unified
communications
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Chapter 8 - 4
E-mail
• Address book and contact management
• Calendaring and time management
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Chapter 8 - 5
Discussion forums
• Share information and coordinate activities
• Moderators, posters, and readers
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Chapter 8 - 6
Instant messaging
• Presence awareness
• Text messaging
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Chapter 8 - 7
Group decision support
systems
• Face-to-face group meetings
• Anonymous contributions
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Chapter 8 - 8
Web conferencing
• Live meetings via the Internet
• Can include real-time video, chat, and
presentations
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Chapter 8 - 9
Interactive video
• Chats for collaboration
• Telepresence
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Chapter 8 - 10
Shared workspaces
• Shared documents, lists, and information
• Document library
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Chapter 8 - 11
Blogs
• Ongoing commentary, images, and links
• Some blogs are personal hobbies, and
others are online magazines
• Organizations use blogs to build knowledge,
and for marketing and communications
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Chapter 8 - 12
Wikis
• Users add and edit interlinked pages
• Organizations use wikis to centralize
documents and store knowledge
• Wikipedia
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Chapter 8 - 13
Social networking
• Facebook
• Nodes
• Knowledge sharing
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Chapter 8 - 14
Microblogging
• Short posts
• Users can “follow” other users
• Twitter
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Chapter 8 - 15
Virtual worlds
• Graphical environment
• Second Life
• Business conferences and meetings
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Chapter 8 - 16
Unified communications
• Context indicators
• Universal dashboards
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Chapter 8 - 17
Psychological
characteristics
•
•
•
•
•
Unfamiliar communication tools
Reduced media richness
Greater physical distance
Heightened anonymity
Unclear audience
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 8 - 18
Managing online
impressions
• People form impressions using social
categories
• Miscalculations are common online
• Social media provide photos and ability to
view network
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Chapter 8 - 19
Group dynamics
•
•
•
•
Group norms
Disinhibition
Status equalization
Trust
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Chapter 8 - 20
Making virtual teams work
Virtual team members
• Develop written
charter
• Proactively
volunteer
• Share information
frequently
Virtual team leaders
• Get to know each
team member
• Encourage
participation
• Send frequent
reminders
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Chapter 8 - 21
Summary
1.
2.
3.
4.
Collaborative technologies
Web 2.0 technologies
Unified communications
Online environments
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Chapter 8 - 22
Mozilla case
• Collaboration for remote workers
• Telepresence robot
• Psychological aspects
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Chapter 8 - 23
Sun Microsystems case
• Open Work program
• Benefits
• Barriers
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Chapter 8 - 24
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Chapter 8 - 25