TEAM LEADER POSITION PROFILE
Position details:
Position title:
Team Leader
Division:
Client Services
Team / location:
Abbotsford
Classification:
Remuneration range AM1
Date this position description finalised: October, 2012
Care Connect Mission and Values:
Care Connect is a major community care provider that supports people to live independent lives at
home and in the community. We are a not-for-profit, secular, registered charitable organisation. Our
vision is to be Australia’s leading community care organisation, actively sought for its innovation, care
leadership and community participation. Our mission is to create excellence in community care
through innovation, commitment, knowledge and choice.
Organisational relationships:
Reports to:
Client Services Manager
Supervises:
A number of staff which could include Intake Workers, Client Advisors, Client
Facilitators and Receptionist roles
Core function:
The core function of the Care Connect Team Leader is to manage the day to day operations of the
local team to ensure they are providing quality programs and services and adhering to Care
Connect’s approach to practice and are part of an energised and capable team.
Key responsibilities:
1. The successful management of a staff team including:
 Performance management
 Supervision and Practice Support
 Allocation of work load and monitoring quality of work practices
 Staff leave
 Training and development
 Recruitment and induction
 Operational management of a busy team
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2. Budget control
 Monitoring and control of the team’s established client’s brokerage budgets
3. The delivery of quality client services by the team within Care Connect’s My Life, My
Choice, My Way™ approach to practice, including:
 maintaining and continually improving quality and practice standards
 ensuring effective staffing to deliver service
 responding to client feedback according to Care Connect policy
4. Ensure team compliance to:
 all relevant federal and state legislation
 all relevant program guidelines and quality standards
 accreditation standards
 audit processes
 Care Connect’s My Life, My Choice, My Way™ approach to practice
 funding targets / program outputs
 Care Connect’s policies and procedures
 Care Connect’s processes for gathering, storing and sharing data and information
5. Stakeholder engagement and networking including:
 identification and engagement in relevant networks to support and promote Care Connect
 development and maintenance of relationships with service providers
 gathering, sharing and storing of network information in relevant database
 communicating relevant information and outcomes within Care Connect
6. Safety
 Everyone at Care Connect has a responsibility to ensure that the working environment is
one free from hazard or the risk of personal injury to staff, clients, customers or other
stakeholders. All staff are required to take reasonable care for their own health and safety
and that of other personnel who may be affected by their conduct.
Key Result Areas
Key Performance
Indicators
Performance Appraisals
completed.
Meeting facilitation.
1. Management of
staff
2. Budget control
3. Client services
4. Quality and
compliance
Monitoring of client brokerage
budgets.
Allocate case loads and ensure
support and back up for the
effective delivery of client
services.
Client satisfaction.
Ensure team adherence to
accreditation standards and
legislation.
Measure
100% by 30 September each
year.
1.Conduct monthly supervision
meetings with all staff 11 times
per year.
2. Facilitate regular practice
support meetings and team
meetings at least every 2
months
Brokerage is contained within
financial budget parameters.
80% of clients surveyed report
satisfaction with the service
provided by the team.
A least 2 audits of client files
annually to measure staff
practises as per Practice Guide.
Development of actions plans to
address opportunities.
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Documented review of Quality
Practises
Meet funding targets / program
output requirements
Improvement plans provided
within Supervision files.
100% of relevant Care Connect
funding targets / program
outputs are met.
1.Accurate and timely delivery of
monthly report information to
Client Services Manager.
2.Provision of information for
other reports as required.
Reporting.
5. Stakeholder
engagement and
networking
Gather information and populate
relevant databases.
Communicate relevant
information and outcomes of
networking to key Care Connect
staff.
Delivery of this function will be
measured as per the
expectations outlined in the
stakeholder engagement
strategy.
Formal decisions:
Refer to Authorities and Delegations Procedure.
Competencies required:
Competency
Some
exposure
Performance monitoring
Coaching and developing
others
Initiating and establishing
relationships
Analysis and
recommendation
Continuous improvement
Resilience
Progress monitoring
Some exposure
Under supervision
With little supervision
Fully competent
Expert
Under
supervision
With little
supervision
Fully
competent
X
X
Expert
X
X
X
X
X
Understands the concepts but has not put these into practice.
Can carry this out but needs frequent guidance.
Can carry out with some requirement for review with manager.
Needs no supervision. Benefits from advice or option review only.
Is an acknowledged specialist in and does not require advice other than Care
Connect policy. Mentors and trains others and is the person people go to for
assistance with issues.
Key selection criteria:
Qualifications
1. Tertiary qualification in a health/welfare discipline (minimum Degree level).
Personal Attributes
2. Team leadership skills.
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3. Planning and organisational skills in managing self and a busy team.
4. Excellent interpersonal, communication (listening, written and verbal), facilitation and liaison skills.
Knowledge
5. A sound understanding of the needs and experiences of people who receive community care
services and of the community care system.
6. Understanding of and experience in delivering services according to best practice with an
emphasis on continual improvement, quality and consumer engagement.
7. Knowledge and experience in the Microsoft Office suite and exposure and/or ability to acquire
skills in a client database
Competencies
As set out in the table above.
Please review Appendix 1 - Classification Descriptors within our EBA 2010
Special employment conditions:

The Team Leader will be appointed under the employment conditions set down in the Care
Connect Ltd Certified Agreement 2010.

It is a condition of employment with Care Connect that all new staff are required to give written
consent to a National Police Records Check. All offers of employment are provisional pending the
outcome of this Check. If the National Police Records Check is not to the satisfaction of Care
Connect in its absolute discretion, the employment may be terminated.

Current Drivers License: The successful candidate will be required to obtain a drivers history
report from the relevant authority.

Qualifying Period: If appointed from outside the organisation, the candidate will be subject to a six
month qualifying period.
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