BridgeBuilders
Peer to Peer
Conflict Resolution
Training
Your Training Team
Ken Cleary
Debra Erickson
Jim Gerhardt
Jaimie Sorenson
Anne Tillinghast
Frank Vehafric
Agenda






Icebreaker / Mixer
Purpose
History
Process
Training Part II
Questions
Icebreaker Mixer
BridgeBuilder Goals



To provide an opportunity for
people to discuss a problem;
Assisted by a facilitator,
BridgeBuilder;
Focus on Finding Resolution
Problem-Solving




Focus on Problem(s)
Parties Identify Needs & Interests
BridgeBuilder Guides Process
Parties Determine Resolution
YOU Will Be the “BridgeBuilder”
Real-Life Origins
History of BridgeBuilders
Richmond Clinic
 Labor/Management Committee
 Member-driven
 Clinic Management Support
 Strategic Plan Item
 Campus-wide Application

Drivers of Dissatisfaction
What Are Perceptions of the
Union?
What Do Members Want From The
Union?
Who Needs Conflict Resolution?
Emotional Safety!
 No


Harassment
No Bullying
No Hostility
Workplace Hostility is Serious
 Affects
Patient Care
 Affects Employee Health/ Wellness
 Affects Employee Morale
 Affects Productivity
BridgeBuilder Goals




Less Complaints
Less Investigations
Less Discipline
Improved Work Environments
Conflict Resolution
vs.
Mediation
Break
10 Minutes Please!
BridgeBuilding Elements






Voluntary Participation
Confidentiality
Honest Communication
Facilitator Guided Discussion
Personal Understanding
Focus On Resolution
What Does the
BridgeBuilders Process
Look Like?
BridgeBuilding Process
Preparing For a Meeting
 Opening the Meeting
 Steps 1 through 4
 Closing the Meeting
 Feedback and Evaluation

Preparing For a Meeting





Problem Submitted
Assistance Requested
BridgeBuilder Obtains Consent
Basic Information Obtained
Meeting Scheduled
Meeting Opening
Welcome!
 Explain the Process
 Review Confidentiality
 Discuss Ground Rules
 Answer Questions
 Obtain Consent From Both

STEP 1:
Sharing Information



Each Describes Problem
(from their own perspective)
Clarifying Questions Asked
Primary Concerns Identified
STEP 2:
Discuss Problem
List All Concerns
 Discuss Each Concern
 Identify Similar Interests
 Note Different Interests
 Parties May Agree NOT to Discuss
an Issue

STEP 3: Generate and
Evaluate Options




Develop Many Possible Solutions
Evaluate Each Solution
Consider Strengths & Weaknesses
Determine Practicality
STEP 4:
Seek A Resolution




Write Each Proposed Resolution
Add “New” Resolutions
Consider any “Future” Problems
Revise Resolution (If Needed)
Closing the Meeting
Was A Resolution Found?
If a Resolution WAS found…




Write out an agreement
Have all sign the agreement
Make a copy for each
Thank all for their participation
If a Solution is NOT Found…


Thank parties for trying
Thank parties for sharing information
Follow-up and Evaluation




Request Feedback from Everyone
Follow up with all parties four
weeks after meeting
Bridge Builders Committee Review
Implement Positive Suggestions
BridgeBuilder Stories


Ken Cleary
Anne Tillinghast
Questions
???????????
Bridge Builder Training II
NEXT Saturday
March 29 9 am – 3 pm
AFSME Office
6025 East Burnside
Conclusion:
The Success of the
BridgeBuilder Program
Depends on YOU!