Guidance on the standard for Patient Identifiers for Identity bands DSCN 04/2009 18th March 2009 An Overview of the Patient Identifiers for Identity Bands Standard DSCN 04/2009 Start Here Last name must be printed infront of first name and in UPPER CASE e.g. SMITH John Design requirements www.npsa.nhs.uk/nrls/alertsand-directives/notices/ wristbands/ First name must be printed after last name using lower case letters with upper case for the first letter e.g. SMITH John Design requirements www.npsa.nhs.uk/nrls/alertsand-directives/notices/ wristbands/ www.connectingforhealth.nhs.uk/dscn/dscn-2009/ data-set-change/DSCN%2004-2009.pdf On admission healthcare staff will provide each patient with an identity band/wrist band that meets the National Patient Safety’s design requirements. Last Name Date of Birth No Yes Enter: Unknown Male / Female or Unknown Male/ Female Child and enter verified name as soon as practical. Are you able to establish patient’s Last Name? Yes Are you able to establish patient’s First Name? First Name No Enter: Unknown Male / Female or Unknown Male/ Female Child and enter verified name as soon as practical. Stop Here NHS Number Issue wristband in conformance with DSCN 04/2009 Only the four core patient identifiers should be used on wristbands. If any additional identifiers are thought necessary, they must be formally risk assessed to establish they are necessary, and that the 4 core identifiers outlined above remain clear and distinguishable. www.npsa.nhs.uk/patientsafety/alertsand-directives/notices/wristbands Enter a verified NHS Number in a 3 3 4 format e.g. 123 456 7890 Design requirements www.npsa.nhs.uk/nrls/alertsand-directives/notices/ wristbands/ Yes Are any further patient identifiers believed necessary? No No Yes Can you now establish that the patient has a verified NHS Number? Leave blank - verified NHS Number to be obtained and entered as soon as practical. No Date of birth must be recorded in the short format: DD-Mmm-YYYY e.g. 07-Jun-2005 Design requirements www.npsa.nhs.uk/nrls/alertsand-directives/notices/ wristbands/ Yes Can you reliably establish patient’s Date of Birth? No Leave blank - verified date of birth to be obtained and entered as soon as practical. For guidance on these exceptions www.connectingforhealth. nhs.uk/ systemsandservices/ nhsnumber/staff/guidance p34. Yes Is the patient unconscious, unborn, requires anonymity, a prison inmate ? No Enter a verified NHS Number in a 3 3 4 format e.g. 123 456 7890 Design requirements www.npsa.nhs.uk/nrls/alertsand-directives/notices/ wristbands/ Yes Can you establish that the patient has a verified NHS Number? No A verified NHS Number can be issued. www.connectingforhealth.n hs.uk/systemsandservices/ nhsnumber/staff/guidance p35-36. Yes Is the patient from overseas, home countries, had a change in identity, member of armed forces? Relevant SPNs SPN NPSA/2005/11 www.npsa.nhs.uk/nrls/alertsand-directives/notices/ patient-identification/ SPN 03 July 2007 No.24 www.npsa.nhs.uk/ patientsafety/alerts-anddirectives/notices/wristbands SPN NPSA/2008/SPN001 www.npsa.nhs.uk/nrls/alertsand-directives/notices/ nhsnumber/ Contents Document Structure Purpose Drivers Core Identifiers Content Page Highlights who is the target audience and the main aim of the DSCN 04/2009. 1 Why the four core identifiers are considered essential for the safe identification of patients. 2 What they are and the format they should have on an identity band 4 Exceptions What are the exceptions and how to manage them 9 Wristband design, management & supply Practical guidance to direct wristband design, management & supply 10 Field Based Example Highlights work currently ongoing within NHS trusts to optimise the presentation and application of the core identifiers Conformance Timetable highlighting key dates by which conformance is required 15 16 Resources A table referencing all resources used throughout this guidance document. This includes links to the original documents. 17 Purpose This document is aimed at helping all healthcare staff (clinical, managerial, administrative and support staff) to implement the standard published on 18th March 2009 on the Patient Identifiers for identity bands (Data Set Change Notice DSCN 04/20091). Key Messages: The standard is based on guidance and work completed by the National Patient Safety Agency (NPSA) and specifies the information and layout to be used for patient identity bands (e.g. wristbands). It recognises and mandates (for the NHS in England) the use of four core identifiers, Last name, First name, Date of Birth (D.O.B) and NHS Number, that in combination can uniquely identify a patient. The aim of the standard is to regulate the information used to identify a patient, so that identity information is clear and unambiguous. Ultimately improving patient safety by minimising the risk in the misidentification of patients. Over the 12 month period, February 2006 to January 2007, the NPSA received 24,382 reports of patients being mismatched to their care2 This standard can only be achieved in conjunction with conformance to the NHS Number standard which mandates the use of a patient’s NHS Number as the national patient identifier 3,4 ‘in/on all correspondence, notes patient wristbands and patient care systems…’. The SPN issued in 2008 5 encourages the use of the NHS Number alone or if necessary in conjunction with a local hospital numbering system. Page 1 • This guidance is aimed at healthcare staff to summarise the requirements of the DSC Notice on Patient Identifiers for identity bands standard. •Standardising information used to identify a patient via a wristband improves patient safety. Click Here to return Content Page Drivers This section explains why a standard has been issued to mandate the use of four core identifiers, patient’s last name, first name, D.O.B and NHS Number on patient identity bands which will be referred to as wristbands from this point on. The evidence to support this standard is summarised In this section and reference to additional information is provided for staff if more detail is required. Research and anecdotal evidence shows that patients often do not have wristbands and that this increases the risk of them being incorrectly identified and given the wrong care 6. Patient Safety The NPSA have issued three Safer Practice Notices (SPNs) 2,5,6 that support the final content of this standard. These were informed from work completed by the NPSA that demonstrated action was necessary to reduce and where possible eliminate errors in matching patients with their care7,8,9. Evidence indicates that the use of the four core identifiers on wristbands will improve patient safety. The specific recommendations of the relevant SPNs are detailed in the Core Identifiers section. The use of the four core identifiers will: • Standardise the information used on patient wristbands throughout England, so staff will know what to expect as patient identifiers. • Reduce misidentification of patients and mismatching of patients to the Key Message: • Standardising the use and presentation of four core identifiers on patient’s wristbands will improve patient safety by reducing misidentification. right care which is potentially harmful to the patient. Page 2 Click Here to return Content Page Safer Practice The NPSA in their study ‘Right patient – right care’7 discovered three types of errors which resulted in the incorrect treatment or diagnosis being given to patients. a) Patient is given the wrong treatment as a result of a failure to match them correctly with samples, specimens or x-rays; b) patient is given the wrong treatment as a result of a failure in communication between staff or staff not performing checking procedures correctly; and c) patient is given treatment intended for another patient as a result of a failure to identify him or her correctly. Standardising the design of patient wristbands, the information on them and the processes used to produce and check them will improve patient safety2. The Patient Identifiers for identity bands standard will support staff with best practice for patient identification and reduce the risk of confusion with other patients and incorrect care being provided. Staff and Patient Views The views of staff and patients have been obtained via workshops completed by the NPSA 8 as part of the development of the SPN issued in 2005 6 and 20072. Staff from all disciplines were supportive of improving the identification of patients and patients/members of the public expressed a need for greater consistency in the information and system used within the health service. They also believed that patients have an important part to play in taking responsibility for checking their wristband was present and correct10. Page 3 Key Message: • Errors occur as a result of less than ideal practice and a lack of standardisation in checking, identifying and matching patients to their treatment and care. These have consequences for patient safety. •Staff and patients agree that improving processes related to standardising how patients are identified was important to ensuring patient safety. •The Patient Identifiers for identity bands standard will support staff with best practice for patient identification and reduce the risk of confusion with other patients and incorrect care being provided. •The NHS Number must be used as the national and unique patient identifier. Click Here to return Content Page Bar Coding and other Coding Technologies Bar coding and similar coding technologies i.e. radio frequency identification (RFID) are used in many industries to ensure quick and accurate identification of an item or process. The Department of Health (DOH) believes that this technology could and should be used within healthcare settings to improve the identification of patients11.The DOH are keen to benefit from the knowledge and experience held by the GS1 organisation. This organisation has developed standards across industries involving coding systems, referred to as the GS1 system. The DOH recommends that the GS1 system should be adopted throughout the healthcare system in England, both for medical devices and patients. They provide examples of how some NHS trusts are currently utilising this technology. For example in the form of a barcode within the patient’s wristband that once scanned assists in verifying the patient’s identity. However, the use of this technology is reliant upon compliance with standards that support the wearing of wristbands and standardisation of the information they contain12. Core Identifiers There are four core identifiers that uniquely identify a patient when used in combination. These four core identifiers must be included clearly and in an unambiguous format on the wristbands of NHS patients who are required to wear a wristband: – Last Name – First Name – D.O.B – A verified NHS Number The recommended format for the presentation and printing of these identifiers has been based on relevant Common User Interface (CUI) guidance13. The suppliers of healthcare systems which produce patient wristbands will be required to comply with this standard. Page 4 ‘When the patient is taken to theatre, the RFID tag in their wristband is detected by a sensor on the door, which triggers the relevant patient record to be displayed on the theatre computer screen.’ Birmingham Heartlands Hospital 11 Key Message: • Technology that can aid the verification of a patient’s identity is only possible if patient information on wristbands is standardised • A patient’s wristband must include: Last Name, First Name, D.O.B, A verified NHS Number. Click Here to return Content Page The information below summarises the format and information of the four core identifiers that must be used on patient wristbands14,15,1. The later section Absent Identifiers informs staff what to insert if they are unable to establish this information on the issuing of a wristband. Last Name First Name • • • • • • Clear differentiation between last and first name Enough space for long, multiple or hyphenated names Last Name use all upper case Last name precedes First name E.g. SMITH John • • • • Clear differentiation between last and first name Enough space for long, multiple or hyphenated names First Name use Upper case first letter and all others in lower case Last name precedes First name E.g. SMITH John Key Messages: • Patient wristbands must include the four core identifiers in the recommended format: • Last Name • First Name D.O.B Verified NHS Number • D.O.B • • • • • Verified NHS Number • • • • Page 5 Recorded in short format DD is two-digit day Day values less than ten must appear with a zero in the first position e.g.08 Abbreviated month name Mmm e.g. Feb YYYY is the four-digit year Day, month and year separators must be hyphens E.g. 08-Feb-2005 • • Consists of 10 digits (first 9 constitute the identifier and the 10th is a check digit from which the validity of the number can be checked. The format must be 334 as this aids accurate reading when information is taken from a screen e.g. 123 456 7890 This standard is the first to suggest only a verified NHS Number is permitted on wristbands Click Here to return Content Page Absent Identifiers – see algorithm at the start of the document Key Messages: Last Name/First Name Where it is impossible to reliably establish a patient’s name enter unknown male/female or unknown male/female child. Once a name has been established this information should be entered into the relevant field and a new wristband issued. D.O.B If the patient’s D.O.B cannot be reliably established this field should remain blank until the information is obtained and a new wristband should be issued with these details. NHS Number Until a verified NHS Number can be found or issued this field should remain blank. An additional identifier can be added following an appropriate risk assessment (see Additional Identifiers section) if patient safety is believed to be at risk. Once a verified NHS Number has been established this should be entered into the relevant field and a new wristband issued. Information relating to the issuing, verification and management of NHS Numbers is provided in the guidance document16 that supports the NHS Number standards 3,4. • Absent identifiers should only be replaced by the information recommended by the NPSA in this guidance. • Once the correct information for each core identifier has been established these should be recorded and a new wristband issued. E.G. Wristband for an unknown man Last Name Unknown Male Date of Birth Page 6 First Name Unknown Male Hospital Number RG 2759468cc NHS Number Click Here to return Content Page Additional Identifiers Risk Assessment The NPSA recommends2that only the four core identifiers should be used on wristbands. However, there may be circumstances where additional identifiers may be considered necessary to ensure patient safety. For example absence of a verified NHS Number may result in the use of a local hospital number. Any additional identifiers must not be placed where they could be confused with a missing core identifier. The NHS Number space on an identity band must only be used for a verified NHS Number. A risk assessment must be completed for any additional identifiers to understand why they are necessary, how they are distinguishable from the four core identifiers and they must be located on the wristband so that the four core identifiers remain clear and unambiguous. Wales The Welsh Assembly Government issued a Welsh Health Circular in 2007 that stipulated that the first line of the patient’s address is also required on a patient’s wristband2. Newborns The guidance provided by the NPSA on wristbands for newborns suggests these should also include; twin/triplet I/II/II (this is under review), mother’s last name, baby boy/girl, date and time of birth and if the NHS Number is not available a local hospital number. A verified NHS Number must be established as soon as practical and a new wristband issued. The process for the identification of neonates is outlined in a NPSA guidance leaflet17 and summarised in the flowcharts on the next page. Page 7 Key Messages: • If additional identifiers are required, staff must complete a risk assessment to ensure the clarity and priority of the four core identifiers are retained on the wristband. Click Here to return Content Page Page 8 Identification of neonates Identification of neonates ante – natal 17 post – natal 17 Exceptions This guidance aims to provide practical advice for the production and application of patient wristbands, in areas where their use is considered appropriate. However, it is not unrealistic and recognises that on occasions exceptions will be necessary. For example while accident and emergency departments should try to comply with the NPSA recommendations, they may not be able to do so given the high turnover of patients, delayed registration because of treatment needs, and limited or inaccurate identification information when a patient arrives in the department. The NPSA recommends that formally risk assessed alternatives should be made by NHS trusts for patients for whom having a wristband that identifies them and can match them to their care is not possible or practical. Examples of such cases may include: • Patients arriving unconscious/confused/unable to communicate/deceased • Patients who cannot wear a wristband because of their clinical condition or treatment e.g. multiple intravenous access lines or dermatology conditions and treatment • Patients who refuse to wear a wristband despite clear explanation of the risks of not doing so. Key Messages: • Exceptions to the recommendations provided will occur. NHS trusts should risk assess alternatives to ensure patient safety when identifying such patients. •Consultation of the guidance issued on managing NHS Numbers is essential to understand how to manage NHS Numbers for all patient groups. There will also be occasions when the provision of a NHS Number is deemed inappropriate i.e. patients requiring anonymity or a new identity, prisoners and military personnel. For further information on how to manage these situations and patients that live in the home countries e.g. Wales, Isle of Man, Scotland, Northern Isles and the Channel Isles, consult the NHS Number Guidance document16. Page 9 Click Here to return Content Page Wristband Design, Management and Supply Design The following recommendations for the presentation of patient identifiers on wristbands has been based on information from the Royal National Institute for the Blind 18 and NHS guidance on producing information for patients19. This guidance is intended to assist in the legibility of the information placed on wristbands. Key Messages: • Text should be black on white background Text •Black text on a white background •Minimum font size of between 12 and 14 point (2 – 2.2.3mm) •Minimum font size 12 point •Use of a common font like Arial, Helvetica or Frutiger Roman. •Use a common typeface Colour Coding The NPSA have established inconsistencies in the use of colour coding wristbands throughout the NHS. This is confusing for staff and a risk to patient safety. The recommendation is that only one wristband should be worn by the patient. This must use black text on a white background. If a healthcare organisation believes colour coding is necessary to signify risk then the NPSA recommends the use of only one colour, red. Where a red wristband is used to indicate a known risk no other wristband will be used, so this should still allow the patient identifiers to be presented in black text on a white panel within the wristband. The use of a red wristband should alert staff to consult a patient’s record to establish the type of risk. Page 10 •Avoid colour coding for individual risks. • Only red wristbands should be used if organisations wish to use wristbands to flag up patients at risk. Click Here to return Content Page Layout • Adequate space for identifiers to be clear and unambiguous • Consistent layout, order and style of information on all wristbands used across an organisation • Pre-defined spaces for each identifier. This could be a pre-printed format including a title for each box allocated to each identifier • Allow for the inclusion of future technologies i.e. bar coding • Clarity of identifiers Three suggested layouts for patient identifiers A B Key Messages: Last Name First Name •Consistent layout Date of Birth NHS Number •Pre-defined spaces for identifiers Last Name First Name Date of Birth NHS Number •Allow for use of future technologies C Page 11 Click Here to return Content Page Size Wristbands must fit the range of sizes of patients, from the smallest newborn babies through to the largest adults. Wristbands should therefore be long enough to accommodate: •Bariatric patients •Patients with oedema (swelling) •patients with IV lines and bandages. Small enough to be comfortable and secure for newborns, babies and children. Comfort Shape - no sharp corners, profiling or edges that can irritate or rub the skin •Edges - edges of wristband material must be soft and smooth to ensure comfort over prolonged use. This includes any edges that are produced when cutting the wristband to size •Fastenings - should not press into the skin •Material - material should be flexible, smooth, waterproof, cleanable, breathable and non-allergenic. Usability Wristbands should be: Page 12 Key Messages: • Wristbands must accommodate the largest and smallest patient population. •Wristband material must be comfortable when worn for prolonged periods. •Wristband material should be fit for function e.g. waterproof, secure, easily completed, applied, removed and not interfere with clothing or medical equipment. •Easy to clean •Waterproof and resistant to other fluids (soap, detergents, gels, sprays, rubs, alcohol cleaning products, blood and other bodily fluids) •Secure and not fall off •Designed to allow patients to wash •Quick and easy for all staff to use this includes: storage, access from storage, filling in patient identifiers, changing or updating information, reading and checking information, putting on patients (including Click Here selecting the correct size or adjusting to correct length), fastening and removal to return •The wristband should not catch on clothing, equipment or devices including IV lines. Special Content attention should be paid to fastenings and free ends. Page Management The NPSA recommends2,6: 1) 2) Page 13 By 18th July 2009, where wristbands are used, they should be printed by all NHS organisations in England and Wales from the hospital demographic system such as a Patient Administration System (PAS). Printing should, wherever possible, be at the patient's bedside or next to the patient (i.e. not done in advance of the patient's arrival). Healthcare organisations unable to implement this should inform their Strategic Health Authorities (SHA) or the Welsh Assembly Government (WAG) why this is not possible and provide an action plan with appropriate timescales. Individual trusts should develop clear and consistent processes for issuing and checking wristbands to aid staff with recognising, managing and completing the following: • Wristbands must be put on patients as soon as practical on admission • Dealing with the application of wristbands without confirmation from the patient of their identification i.e. unconscious, confused • Placement of wristband on patient’s dominant arm • Obtaining signed consent (either by patient or relative) to verify patient’s details • Ensuring wristband information is legible • Responsibilities for re applying wristbands removed or fallen off • Re issuing wristbands when updating identifiers that have been verified • Establishing and checking a patient’s identification against medical records during the patient’s stay e.g. by using last and first name, date of birth • Signing a patient’s case notes to confirm that the information on the wristband is correct. Key Messages: • Wristbands should be printed by 2009 •NHS trusts should provide processes for issuing and checking wristbands •NHS trusts should provide processes for risk assessing patients unable or unwilling to wear wristbands •Patients should only wear one wristband Click Here to return Content Page Management Continued 3) Individual trusts should develop clear and consistent processes to aid staff in managing the risk associated in identifying patients who are unable/decline to wear wristbands. 4) Patients should only wear one wristband. Where patients wish to continue to wear their own wristbands (e.g. denoting no blood products) they should be allowed but advised of the potential for confusing staff. Any wristbands worn must satisfy the design requirements outlined within this document. Supply All suppliers of healthcare systems which produce identity bands for use in the NHS are required to comply with the Patient Identifiers for identity bands standard 1. The NHS Supply Chain will include the requirements outlined within this document in their contracts. Staff responsible for the procurement of patient wristbands should ask their existing suppliers how their products meet the design requirements outlined within this document. Page 14 Key Messages: • Suppliers of wristbands should be assessed based on their ability to provide wristbands that meet the design requirements recommended by the NPSA. Click Here to return Content Page Field Based Example Mayday Healthcare NHS Trust Mayday NHS Trust has been selected by NHS Connecting for Health to trial an Electronic Blood Tracking System to further improve the safety of blood transfusions. The full details of this trial can be found at www.connectingforhealth.nhs.uk/systemsandservices/bloodpilot. Radio Frequency Identification (RFID) is located within the patients wristband and will be used as the final check of a patient’s identification prior to a blood transfusion. Here is an example of Mayday Healthcare NHS Trust patient wristbands. They use both a local number and the NHS Number, following a local risk assessment. This illustrates one example of how the local number and NHS Number can both be incorporated on a wristband until use of the NHS Number reaches a point when it is both common and accepted practice and a local number may no longer be required. Page 15 Click Here to return Content Page Conformance Timescales for implementation and conformance to the Patient Identifiers for identity bands Key Messages: standard1 reflect those for implementation of the NHS Number standard in secondary care 4. •Conformance to the Patient Identifiers for identity bands standard is dependent upon conformance to the NHS Number standard in secondary care IT Suppliers The NHS Number standard in secondary care4 states IM&T systems that do not conform must: • Not be procured after 30 June 2009 • Not be installed after 31 December 2009 • Conform to the standard by 31 December 2009. The Patient Identifiers for identity bands standard1 states systems must: • Conform to the standard by 31 December 2010 •Conformance to the Patient Identifiers for identity bands standard should be judged on the specifications and recommendations outlined within this guidance. Organisations, Health and Social Care Personnel The NHS Number standard in secondary care4 states these groups must : • Have an information system that conforms by 31 December 2009 • Have awareness, communications and training requirements fulfilled by 31 December 2009 • Have full human behavioural and organisational process conformance by 31 December 2010. The Patient Identifiers for identity bands standard1 states these groups must: • Conform one year after implementation of NHS Number conformant system. Conformance to the Patient Identifiers for identity bands standard can be assessed by reviewing wristbands against the specification and recommendations made within this NPSA guidance . Page 16 Click Here to return Content Page Resource Number 1 2 3 4 5 6 7 Page 17 Resource Web Address Patient Identifiers for Identity Bands DSCN 04/2009. http://www.connectingforhealth.nhs.uk/dscn/dscn2009/data-set-change/DSCN%2004-2009.pdf Standardising wristbands improves patient safety. Safer Practice Notice (SPN) NPSA, 03 July 2007 No.24 www.npsa.nhs.uk/patientsafety/alerts-anddirectives/notices/wristbands Information Standards: NHS Number Standard for General Practice DSCN 31/2008 www.connectingforhealth.nhs.uk/dscn/dscn-2009/dataset-change/ Information Standards: NHS Number Standard for Secondary Care DSCN 32/2008 www.connectingforhealth.nhs.uk/dscn/dscn-2008/dataset-change-1/DSCN-322008.pdf?searchterm=DSCN+32%2F2008 Risk to patient safety of not using the NHS Number as the national identifier for all patients. Safer Practice Notice (SPN) 18th September 2008, NPSA/2008/SPN001 www.npsa.nhs.uk/nrls/alerts-anddirectives/notices/nhsnumber/ Wristbands for hospital inpatients improves patient safety. Safer Practice Notice (SPN) NPSA/2005/11, 22nd November 2005. www.npsa.nhs.uk/nrls/alerts-anddirectives/notices/patient-identification/ Right patient – right care- NPSA; December 2004 www.npsa.nhs.uk/nrls/alerts-and-directives/directivesguidance/patient-identification/ Click Here to return Content Page Resource Number Resource 8 Sevdalis, N, 2007, Wristbands Specification Review: Evidence from existing literature, NPSA-facilitated workshops, and a NHS Trusts survey. NPSA Report, p1-20 www.npsa.nhs.uk/nrls/alerts-anddirectives/notices/wristbands/ 9 Correct site surgery. Safer Practice Notice (SPN), NPSA 06 March 2005 http://www.npsa.nhs.uk/nrls/alerts-anddirectives/directives-guidance/patient-identification/ 10 Patient and public workshop report: patient identification. NPSA Report. http://www.npsa.nhs.uk/nrls/alerts-anddirectives/directives-guidance/patient-identification/ Coding for success: simple technology for safer patient care. Department of Health, February 2007. www.dh.gov.uk/en/Publicationsandstatistics/Publication s/PublicationsPolicyandGuidance/DH_066082 11 12 13 Page 18 Patient Identification on the Wristband Coding for Success, NPSA 11th December 2008. NHS Common User Interface (CUI) Design Guide Workstream; Design Guide Entry – Patient Name. 5 December 2006, Version 0.0.0.2 NHS CUI Design Guide and Toolkit Workstream – Date Display Prepared by Graeme Benson & Grant Venter, Version 1.0.0.0 Baseline QW Date Display 1000.doc Rev 5. Web Address Unavailable Unavailable Click Here to return Content Page Resource Number Resource Wristband Design Requirements www.npsa.nhs.uk/nrls/alerts-anddirectives/notices/wristbands/ Wristband General Guidance www.npsa.nhs.uk/nrls/alerts-anddirectives/notices/wristbands/ 16 NHS Number Guidance Document, NHS Connecting for Health, March 2009. www.connectingforhealth.nhs.uk/systemsandservices/ nhsnumber/staff/guidance 17 Identification of neonates http://www.npsa.nhs.uk/nrls/alerts-anddirectives/directives-guidance/patient-identification/ 18 The Royal National Institute for the Blind guide ‘Clear print guidelines’ www.rnib.org.uk/xpedio/groups/public/documents/publi cwebsite/public_printdesign.hcsp NHS toolkit for producing patient information. 2003 Department of Health 33952 3AP NOV03 (MUL) www.fundsis.org/docs_act/109_patientinfotoolkit[1].pdf 14 15 19 Page 19 Web Address Click Here to return Content Page
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