The National Demand and Capacity
Programme
A joint programme between NHS England & NHS Improvement
Email:
[email protected]
Web Page:
www.england.nhs.uk/ourwork/demand-and-capacity/
Our aims
• To increase knowledge and awareness of effective
demand and capacity modelling by providing training and
education via national face to face training events or
online.
• To ensure the demand and capacity models are kept up
to date, available free of charge and evidence based.
o Develop new models with improved accessibility and
functionality.
o Encourage more widespread use by developing
models for community and mental health services.
• To support and inform the production of robust activity
plans at local organisational level and place-based unit
level as required for future planning rounds.
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Our Plan: Summary
Model
Development
Training
Comms
Further
work
• Stream one: Develop models and guidance for new sectors including Mental Health;
Community services; Primary Care
• Stream two: Continue to make the existing models and guidance more accessible
• Continue to develop and deliver face to face training
• Develop online training modules
• Develop and deliver the Train the Trainer Programme
• Engaging system leaders: improve understanding and buy-in to demand and capacity
planning at a senior level
• Promoting our training, including the train the trainer programme
• Enhance our online presence
• Develop a support offer for Commissioners, including bespoke training on using D&C modelling
to support discussions
• Further develop the ‘post-course’ offer of the train the trainer programme, and the postprogramme landscape
• Develop the support offer for NHS England and NHS Improvement colleagues, including
bespoke training
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Demand and Capacity models
NHS Interim Management and Support (IMAS) has
produced models to an approved and accepted
methodology. These models are free to services and they
have been developed by people who have worked in the
NHS. A video based tutorial for each of these models will
be available on our website in May 2017:
•
•
•
•
•
•
Outpatient capacity & demand model
Inpatient/day case capacity & demand model
Two week wait cancer capacity & demand model
Advanced flow capacity & demand model
Endoscopy capacity & demand model
Diagnostic imaging capacity & demand model
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Demand and Capacity models
How are these models used to support the demand
and capacity assessment process?
- Starting point for investigation of data quality or
process issues in a service
- Provides an evidential basis for actions
- Safe environment for testing ideas
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Model demonstration
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Demand and Capacity models
Looking to the future
- Next generation of models currently in development
process
- Est delivery Jan – Mar 2018, initial versions
released for testing late 2017
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Design brief for future models
- Fewer, more adaptable models
- Cover a wider variety of scenarios across all types of
healthcare providers
- Low Complexity High Intensity
- High Complexity Low Intensity
- Caseload
- Freely available, with methodology accessible to users
with requisite skills in data analysis and extraction for
local development
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Demand and Capacity models
Key Challenges
- Ensuring that the tools can be practically deployed
with reasonable resource cost
- Aggregation of complex systems that involve
multiple pathways and service types
- Translation of operational requirements to strategic
planning
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Our Training Offer
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Training and resources available
• Train the Trainer programme
• Face to face training
• Online resource package
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Train the Trainer programme
• Gain a qualification in demand & capacity training
• To be delivered in ten cohorts, around the country
• Create a network of 300-400 highly-skilled trainers
and local experts
• Decentralise demand and capacity support and
expertise
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Train the Trainer: Course
Description
• Guided learning
• Face to Face modules
• Learning in the workplace
• Module webinars
• Action Learning Sets
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Train the Trainer Course Content
Four Modules:
1. Technical course
2. Change
o Identifying stakeholders
o Understanding how change is experienced by the
individual
o Recognising organisational structures, cultures
and change
o Delivering effective communication to enable
change
o Measuring effective change
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Train the Trainer: Course Content
3. Teaching
o
o
o
o
Understanding learning theory
Selecting methods and media for your audience
Engaging audiences and presenting information
Preparation for practical learning events
4. Coaching
o Identifying the role of coaching and mentoring as part of
the business strategy
o Understanding the purpose and principles of coaching
o Using action learning sets as a problem solving approach
o Establishing effective personal communication
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What will the trainers do?
• First port-of-call within their designated areas
• Resolve queries related to demand and capacity
• Create local empowerment
• Deliver the tailored Demand and Capacity modelling
course
• Support staff between workshops to ensure the
maintenance of knowledge within NHS organisations and
improvement of pathways across STP footprints
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Face to Face Training
• An introduction to the principles and methodological
approaches to Demand and Capacity planning
• Model demonstration
• Aimed at both commissioners and provider
organisations
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Face to face Training: Outcomes
• The importance of and benefits to demand and
capacity modelling
• Which models to use
• The principles of measuring demand and capacity
• The importance of an ideal waiting list size and how
to calculate this
• Forecasts predicated from Modelling
• How to structure the work to populate a model
• How to sense check a completed model
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Face to face training: 2017
• Friday 2 June 2017 - Skipton House, London
• Friday 9 June 2017 - Quarry House, Leeds
• Friday 23 June 2017 - Skipton House, London
“Knowledgeable speakers, good mix of theory &
demonstrations, interesting mixture of delegates”
“It was pitched at an appropriate level, it was relevant
to all organisations, and helps to bridge the gap
between”
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Face to Face Training
We are developing an internal offer for our NHS
Improvement and NHS England colleagues.
Please let us know your thoughts.
Email:
[email protected]
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Online resource package
• Online training series
• Model walkthroughs
• Animated training shorts
• ‘My experience’ videos
VC 22 Dec 2016
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Online training: e-modules
VC 22 Dec 2016
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Online training: e-modules
• Universal training to ensure that all commissioners
and providers have access to standardised
resources
• Providing our training online ensures that our
training series is available at any time to NHS staff
at no additional cost.
• The online training can be completed as an
alternative to the live training, or as a refresher.
• Available to from Summer 2017
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VC 22 Dec 2016
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VC 22 Dec 2016
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Animation resources
• The programme team will be publishing a range of
animations that can be used with teams locally to
explain some key concepts in demand and capacity
modelling:
– Calculating the ideal waiting list size
– Calculating percentiles
– Variation in demand
• Available from Summer 2017
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Animation demonstration
Waiting Lists Animation
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Patient experience video
• The Demand and Capacity programme supports the NHS to
better understand demand and plan sufficient capacity so that
patients do not have an unnecessary wait for treatment.
• In this video, a patient tells her story of how waiting for
hospital appointments has impacted on her health outcomes,
both physically and mentally.
“I would like to thank Elaine for her openness in sharing her
experience. Stories like Elaine’s get to the heart of why
Demand and Capacity management is so important”
Paul Stroner
Demand and Capacity Programme Lead
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Contact us
Email:
[email protected]
Web Page:
www.england.nhs.uk/ourwork/demand-andcapacity/
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