N4S Gold Nugget Data Sheet Template
ITEM
This Gold Nugget
Gold nugget name
Service Design Tools
Purpose
The purpose of the tool box is to introduce a service design framework using participatory and codesign tools: a stakeholder mapping tool, a value network mapping tool and a design game(s). Tools
can be used in any phase of company cooperation, development and innovation activities.
Benefits
To reach a mutual understanding of the development aims and current situation between different
stakeholders. As a result of using these tools there is also something tangible, tacit and/or visual to
return to later – as a memory backup.
Required resources
Basic understanding of service design approach and digital tools from Post-it tags and paper
prototyping to Legos, digital prototyping and service design movies.
Experiences and examples /
cases
Several service design cases implemented by the University of Lapland among the N4S –consortia.
Primary focus area
Mercury Business, Opportunity Identification
Beyond DevOps, Organizational Culture and Human Factors
Link
https://jira.digile.fi/browse/ND-1445, https://jira.digile.fi/browse/ND-1447;
https://jira.digile.fi/browse/ND-1446; https://jira.digile.fi/browse/ND-1448;
https://jira.digile.fi/browse/ND-990; https://jira.digile.fi/browse/ND-536
Status of the gold nugget
Complete
Maturity of the gold nugget
In use | Mature
Additional information
Summary
A toolbox of service design - experiences implemented in N4S
Label
Service Design Tools
Real-time Value Delivery
X Deep Customer Insight
Mercury Business
Novice
X Practitioner
Elite
Explore
x
Exploit