Reference Models Supporting Enterprise Networks and Virtual Enterprises Martin Tølle1 and Peter Bernus2 1Department of Manufacturing Engineering and Management, Technical University of DENMARK Email: [email protected] 2Griffith University, Nathan (Brisbane) Queensland 4111 AUSTRALIA Email: [email protected] This article presents a generic Business Model for Virtual Enterprises (VEs) and analyses different types of Reference Models applicable to support the set up and (re)configuration of VEs. Reference models are models capturing concepts common to VEs aiming to convert the task of setting up of VE into a configuration task, and hence reduce the time needed for VE creation. The reference models are analysed through a mapping onto the Virtual Enterprise Reference Architecture (VERA) based upon GERAM and created in the IMS GLOBEMEN project. Note: this article is an extended version of the paper “Reference Models for Virtual Enterprises” presented at the PRO-VE’02 conference, Sesimbra, 1-3 May 2002 [Tølle et al, 2002] 1 INTRODUCTION Enterprises co-operate more and more extensively with other enterprises in all product phases of a product’s life cycle. This is due to various reasons such as cost reduction, flexibility, and a focus on core competencies. The result is anything from rather stable alliances between partners in fixed supply chains to a more transient co-operation as in a virtual enterprise (VE). The potential competitive advantage of a VE is to be able to configure the best available competencies of several companies into a project enterprise. However, this is often jeopardised by the time it takes to set up a VE; especially if the VE is composed of partners without thorough knowledge of one another before the formation of the VE [Tølle et al, 2002]. The concept of Virtual Enterprise (VE) has been in currency for some years [Davidow & Malone, 1992]. Authors have given definitions of VEs placing emphasis on the speed and agility with which such entities must be formed [Goldman et al, 1995; Katzy, 1997; Goranson 1998; Goranson 1999]. However, the implementation of VEs has been hindered by the lack of well-documented and analysed models in the open literature. The concept is to design entire supply chains in which a multitude of companies cooperate and co-ordinate their actions – as if they were part of a single enterprise. Furthermore, the idea of VEs involves the requirement that VEs should be able to be frequently modified to suit changing business requirements. Unfortunately, the knowhow of how to do this is at present not widely disseminated, and even those large companies, which have such coordinated and flexible supply chains use only part of the VE concept. In order to be able to form VEs in a short span of time so-called Reference Models are needed. Reference Models are models of business processes, information models describing the structure of data exchanged through interfaces, models describing human resources and the structure of hardware and software systems, as well as their necessary capabilities, and organisational models that describe how human and automated resources are best allocated to tasks in the business processes (including management, production and service processes). In other words, a Reference Model is a blueprint that companies can follow to design their own particular model of VE creation and operation. This article presents results from the recently finished IMS 1 GLOBEMEN project [GLOBEMEN]. The objective of this article is twofold. First: introduce and analyse different types of Reference Models applicable to support the set up and (re)configuration of VEs. Second: show how the Virtual Enterprise Reference Architecture (VERA) – created in GLOBEMEN as a specialisation of GERAM [GERAM, 2000] – can be used as a structuring architecture by mapping the Reference Models onto it. Section 2 introduces in more detail the concept of virtual enterprises and further explains the need for Reference Models in VEs. In Section 3, VERA is presented. Section 4 describes Reference Models applicable to VEs and maps them onto VERA thereby showing how VERA can be used to identify and categorise necessary Reference Models. A discussion concludes this article. 2 VIRTUAL ENTERPRISE & REFERENCE MODELS A Business Model is an arrangement between companies where the relationships among the participants are strategically designed, so as to be able to perform sustained business activity for a cost-optimised and high-quality delivery of production and services. The Business Model defines the roles of participants – such as core partners, suppliers (less strongly bound to the given business), etc. – all being co-ordinated through a set of management processes inherent to the model. Through this Business Model VEs can be formed on demand for the production of goods or the delivery of services, as well as can be reconfigured in a short span of time as business requirements change. While in general the term ‘business model’ might be interpreted in various ways, it is used here in a narrower sense, to signify the result of the strategic management process that 1 Intelligent Manufacturing Systems, http://www.ims.org identifies how and under what conditions business is to be conducted in the future – thus it is a description, or ‘model’ of the business. 2.1 Virtual Enterprise Business Model This article applies the VE concept developed in the GLOBEMEN project. This concept regards a Network of Enterprises (the ‘Network’) as the breeding environment for the preparation and formation of VEs (see Figure 1). In the GLOBEMEN project a VE has been defined as a customer solution delivery system created by a temporary and re-configurable Information and Communication Technology (ICT) enabled aggregation of core competencies [Vesterager et al, 1999]. VEs can be formed to perform a one-of-a-kind production or service task, such as building a plant, or building a ship. Alternatively VEs can also be formed to perform the manufacturing of a product line, or the delivery of after sales services for a product line [Hartel & Burger, 2001]. In this latter case several VEs can be set up depending on e.g. the service needs. Therefore, a VE may sustain for a long time – although during its lifetime its constituents may change, such as some suppliers leaving the VE and some others joining it. Figure 1: Enterprise Networks and Virtual Enterprises It has been understood in the GLOBEMEN Consortium, that VE creations to different extents require a high degree of preparedness on behalf of business partners. Partners need to have a demonstrated capability and management competencies for VE creation; this includes a level of enterprise engineering knowledge as well as the possession of Reference Models that can be used for fast creation or re-creation of VEs. Also, partners need to have tested ICT building blocks available that can be used to realise operational systems based on these models. The collection of the above may be called preparedness for VE creation [Christiansen, 1996; Christiansen & Vesterager, 1999]. It is important that this VE creation task must be done through configuration rather than for example ad hoc decision of procedures and rules or through new software design and implementation, because the objective is to be able to create and re-create efficient VEs in a very short time. To achieve the mentioned preparedness it is necessary to identify (and if not available then develop) a set of reference models for network and VE creation and operation. Thus, as a part of forming the Network, network partners will establish a degree of preparedness for forming particular (individual) VEs. VEs are formed based on the production and service competencies available in the network in order to meet customer demands as well as necessary management competencies in order to manage the realisation. Additional competencies from sub-suppliers or local contractors may be included in VEs as well [Vesterager et al, 1999; Tølle et al, 2000]. Depending on the roles that partners and suppliers take in a Network and its VEs there can be a variety of Business Models. E.g. the Network may either be a loose association of partners where the network only offers brokerage services bringing together partners with suitable suppliers, or it may be a more controlled Network, where a few partners and pre-qualified suppliers form carefully pre-designed types of VEs. This article focuses on Reference Models for this second type of Network. Still, within the limits of these Reference Models there can be differences, depending on the set of functions that partners wish to perform through the Network and its VEs, and those functions that remain within the operations of the individual partners. It is the strategic intent of the partners that determines which functions to share and which ones to keep within the walls of the company. Clearly, companies do not wish to share functions that are part of their core competencies. Importantly, the Network not only creates VEs and sets them into operation, but also ensures that the knowledge and experience gained during the operation of VEs is captured. Thus, when the customer’s demand has been satisfied, the experiences gained in the VE are transferred back to the network, the VE is decommissioned, and the network awaits or seeks other possibilities in the market [Vesterager et al, 1999; Tølle et al, 2000]. 2.2 Reference Models The mentioned preparedness of partners can be achieved by adopting existing reference models and/or by creating reference models for the Network, VEs, the participating enterprise(s) and/or the products and services of VEs. Some of these reference models will describe the production and service processes (and associated information, resources and organisation) [Bremer, 2000; Bernus et al, 2002b], and some will describe the necessary management processes [Kalpic & Bernus, 2002]. A Reference Model is a model that captures characteristics and concepts common to several entities (e.g. networks or VEs) [Mertins & Bernus, 1998]. The purpose of reference models is to “capitalise on previous knowledge by allowing model libraries to be developed and reused in a 'plug-and-play' manner rather than developing the models from scratch” [GERAM, 2000]. Hence, reference models “make the modelling process more efficient" [ibid.]. Reference models for Virtual Enterprises are used to convert the VE formation task into a re-use and configuration task obtaining a quick, low-cost, and secure VE creation process [Tølle et al, 2002]. They can have many forms, covering different aspects and be applied in many ways. It is important to note that despite reference models often representing generally accepted characteristics of a group or type of entities or a way of doing things; they should not be applied uniformly within all enterprises/projects [PMBOK, 2000] – they often have to be adapted before use. This process is called tailoring [Bernus et al, 2002b]. The availability of Reference Models has been a critical success factor in the widespread use of enterprise architecture frameworks. E.g., the usefulness of the ARIS [Scheer, 1992] framework (ARchitecture for Information Systems) – which is the framework utilized by many users of the SAP ERP (Enterprise Resource Planning) system – is greatly enhanced by the availability of an extensive set of reference models for typical business functions in many industries [Scheer, 1994; Curran & Keller, 1998]. Unfortunately, detailed enough reference models for VEs have not been published in the open literature, and this has been an entry barrier to companies who wished to exploit the VE concept, as had been evident from the result of workshops held as part of the ICEIMT process (International Conference on Enterprise Integration and Modelling Technology) [Kosanke & Nell, 1997]. This problem has been recognised and made part of several research and development programmes, such as the GLOBEMEN project, however, more needs to be done as evidenced in the ongoing VO-MAP project: “no generally accepted reference model or interoperability base are available” [Camarinha-Matos, 2002]. 3 VIRTUAL ENTERPRISE REFERENCE ARCHITECTURE To organise already existing knowledge as, including reference models, as well as to structure and guide the future preparation of reference models the GLOBEMEN project has developed VERA (Virtual Enterprise Reference Architecture) based upon the GERA modelling framework of GERAM [Vesterager et al, 2002]. GERAM was developed as a generalisation of several enterprise reference architectures (also sometimes called architecture frameworks), such as GRAI [Doumeingts, 1998], CIMOSA [CIMOSA, 1996], PERA [Williams 1994; Rathwell & Williams, 1996; Williams & Li, 1998]. GERAM is part of the international standard ISO 15704, and work is underway2 to demonstrate the possibility of mapping onto GERAM other architecture frameworks that were not originally used in the creation of this generalisation, such as the Zachman Framework [Zachman, 1987; Sowa & Zachman 1992] and C4ISR/DoDAF [C4ISR, 1997; Levis & Wagenhals, 2000]. While GERAM (and compliant reference architectures) could be used to systematise the set of necessary reference models for VEs, these architectures, being of generic nature, require that the user should identify the enterprise entities involved in creating and operating VEs. Therefore, to create a consensus about what types of entities are involved in VE creation and operation, the GLOBEMEN Consortium decided to develop a specialisation of GERA. Thus, GLOBEMEN developed VERA. While GERA defines the need for the identification of enterprise entity types and proposes a generic relation between these, VERA has a built-in set of VE-related enterprise entity types and their relations are elaborated so as the user of VERA may be able to readily identify these relations as representations of the company’s business relations in the VE context. VERA is a central layer of the VERAM (Virtual Enterprise Reference Architecture and Methodology) framework [Zwegers et al, 2001, 2002] likewise developed in GLOBEMEN. As shown in Figure 2 VERA captures the VE concept described in Section 2.2. VERA consists of three entity types, viz. Network, VE and Product. The figure shows that the network in its operational phase creates VEs and a VE carries out some product life cycle phase activities (indicated by the double arrows). Each of the three entities is represented by use of the three dimensions of the GERA modelling framework: the life cycle dimension, the genericity dimension, and the view dimension [GERAM, 2000]. More elaborate descriptions of VERA can be found in [Vesterager et al, 1999, 2001a, 2001b, 2002]. 2 Noran, O. (2003) A mapping of Individual Architecture Frameworks (GRAI, PERA, C4ISR, CIMOSA, Zachman, ARIS) onto GERAM. In Handbook of Enterprise Architecture, P. Bernus, L. Nemes and G. Schmidt (Eds). Berlin: Springer (to appear). Figure 2: Virtual Enterprise Reference Architecture (VERA) The generic and partial boxes in Figure 2 have been shaded indicating the location of reference models in VERA. The remaining non-shaded boxes represent the particular entities containing instantiated reference model components or self developed components. Enterprises engaged in VE-focused networks should determine which of the non-shaded boxes they would need to prepare up-front and most importantly by what means (using available standards, reference models from other sources, and/or through the development of their own reference models) [Tølle et al, 2002]. It is important to note that this is not an “either-or” choice, but more a matter of assessing available reference models and filling in the blanks by self-developed reference models. Of course, enterprises should only develop their own reference models only if needed and not publicly available elsewhere. As indicated in Figure 2 reference models are, or can be, developed for all three entities. Models addressing the product itself (e.g. product models, engineering bill of materials), although important for a fast product realisation, are product and industry specific and will not be addressed in this article. The focus of this article is reference models describing the network and VE entities including how to execute product related activities in VEs (distributed concurrent engineering, procurement, quotation, etc.). 4 VE REFERENCE MODELS 4.1 Mapping Reference Models to VERA As mentioned, in the process of preparing and setting up VEs different types of reference models should be considered. In the following some of available reference models or reference models under development will be described by mapping them onto a subset of VERA depicted in Figure 3. The mappings are intended to support enterprises, preparing for or operating in a VE focused network, to identify reference models of possible relevance. This VERA subset consists of the network and VE entities and applies the life cycle dimension as well as the modelling and purpose views of GERAM. Thereby, VERA provides a structure, which allows a mapping of reference models related to the set up and (re)configuration of Networks and set up and (re)configuration of VEs by a network. Modelling Views n n n tio n tio o o e i a t n c n ati isa rce o io ma nis ur i t u t m n nc for rga eso nc for rga eso u u F In O R F In O R Identification Purpose views: Customer Service & Product view Concept Requirements Prelim. design Detailed design Management & Control view Implementation Operation Decommission Network VE Figure 3: A subset of VERA showing the modelling and purpose views Applying the modelling views of VERA/GERA (cf. Figure 2 and Figure 3) can help distinguish between different aspects that should be addressed by reference models. The Functional view represents the activities and the (temporal) behaviour of the business processes of the entity [GERAM, 2000]; the Information view represents data models for e.g. strategic information systems requirements capture, management database design (e.g. management information system database, data warehouse), and operational database design (e.g. product data representation); the Resource view consists of resource models for software and hardware systems and human resources, both for the production system and for the management and control information system; the Organisational view represents models for designing the organisation [Bernus, 1999] and among other things describes the allocation of resources to activities / processes. Note that in the first two life cycle phases of an entity (i.e. identification and concept phase) no distinction is be made between the modelling views. The purpose views distinguish between the customer product and service activities, and the management and control activities representing the mission fulfilment and the mission control aspects respectively [GERAM, 2000]. As regards to the dimension of genericity this subset of VERA covers the right-hand sides of the shaded areas of the network and VE entities in Figure 2, i.e. partial models (reference models)3. Thus, Table 1 below introduces partial reference models for Networks and VEs. Note that the first four reference models mapped are of a more general nature than the last four that addresses more specific VE characteristics. The list of reference models in Table 1 is not exhaustive, but outlines some of the reference models of relevance to enterprises taking part in a VE focused network. The methodology followed in this section has been to identify models that at the moment cannot be regarded as generally followed best practice but which builders of a VE business need (e.g. ISO 15288 ‘Life Cycle Management - System Life Cycle Processes’ [ISO 15288, 2000]), or models which may be presently in use in companies, but where the relevance of these to the VE building effort is not generally known (and thus may be the source of parallel development in the company, e.g. ISO 9001:2000). Reference Models that are specific to the product or service that VEs deliver have not been included in this mapping – although it goes without saying that in the design of the mission fulfilment by VEs (i.e. by the involved processes as performed by contributing partners), a number of other, industry-specific, reference models must be taken into account (e.g. STEP product data exchange standards [ISO10303]). Furthermore, to make this task manageable the focus was on models that can be commonly used by all partners in the Consortium, as opposed to models that would have been relevant only to some partners. This eliminated the need to compile a comprehensive list of reference models and to map them onto VERA, although the authors recognise that the listed set of eight Reference Models may have to be extended in the future. The control of this I.e., this article does not cover the generic level of GERA/VERA (the level of ontologies) – that investigation would be the area of modelling language designers. 3 methodology was to confirm the relevance of the mapped reference models with GLOBEMEN Consortium partners. The mapping illustrates how VERA as a reference architecture can be used to show the coverage of the different reference models and thereby how VERA enables a comparison between different reference models. For each of the reference models the mapping gives a view of the extent and possible application of these models. For each reference model a very short description is provided. The mapping uses shading to indicate which parts of VERA are supported by the given reference model. Darker shading indicates a stronger focus/relevance, and more detail. For example, the mapping of the GLOBEMEN IDEF0 model [Baltrusch, 2000] shows a dark shading of the functional view, and a lighter shading of the remaining views. This indicates that, as an IDEF0 model, the main view addressed is the functional view, but by means of identifying the information flow between the activities and the indication of mechanisms and resources in the IDEF0 model the remaining views are addressed as well although to a lesser extent. Table 1- Reference Models applicable for Virtual Enterprises, modified from [Tølle et al, 2002] F I O R F I O R ISO 9001-2000 Describes policy level models for how to perform Quality Management in an enterprise. As such the standard does not address specific network or VE issues, but addresses what needs to be carried out in an enterprise regardless of how it is configured or in what environment it operates (e.g. in a dynamic or stable environment). [ISO9001, 2000] Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network F I O VE R F I Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network VE O R ISO 15288 Describes requirement for four groups of system life cycle processes (enterprise processes, agreement processes, project management processes, and technical processes). Purpose, outcomes, and activities are described for each of the processes in each of the groups [ISO15288, 2000]. The activity descriptions can be used as inspiration when specifying requirements for a network or VEs. F I O R F I O R O R Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network F I O VE R F I RosettaNet Aims to be ‘Lingua Franca’ for eBusiness. The Partner Interface Processes (PIPs) model defines interfaces and sequences of steps required to execute a processes between supply-chain partners. RosettaNet categorises PIPs by highlevel business functions (clusters) and subfunctions (segments) [RosettaNet]. Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network F I O VE R F I O R O R Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network F I O VE R F I Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network VE PMBOK Project Management Body Of Knowledge describes generic project management activities. Addresses the following project management processes: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement. Inputs, tools & techniques, and outputs are described for each process. [PMBOK, 2000]. GLOBEMEN Grai Grid A Grai Grid model of management activities for partner enterprises, the network entity and the VEs respectively. Compared to PMBOK this model is at a more VE specific level. In this model the management functions described as decision centres. Furthermore, the model addresses the information view through indicating internal and external information sources and content as well as information flow between decisions centres [Olegario, 2001]. GLOBEMEN IDEF0 Reference Model IDEF0 model of activities to go through when setting up a network, VEs and creating products. As an IDEF0 model, the reference model primarily addresses the functional view, but through the description of ICOMs (informationflow and resources) the model also addresses the three additional views [Baltrusch, 2000]. F I O R F I O R PRODNET (ESPRIT 22647) ICT infrastructure requirements based on a workflow approach for coordination. The infrastructure consists of a 3 level coordination systems (core cooperation layer, enterprise management functionalities, VE management functionalities) supported by services and a communication infrastructure. [PRODNET] & [Camarinha-Matos, 2001] O R DYNOCA (IST 11065) Reference Model for Dynamic Networked Organisations in the Consultancy/Agency Sector. The reference model deals with how to set up and operate VEs and consist of four levels: 1) Business phases (Consulting, Conception, Production, Control, Realisation, Service & Maintenance), 2) Business processes, 3) Business sub-processes and 4) Activity description [DYNOCA, 2001]. Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network F I O VE R F I Identification Concept Requirements Prelim. design Detailed design Implementation Operation Decommission Network VE It can be seen from the mappings that several reference models address the same parts of VERA. This does not necessarily mean that the models are redundant. It could e.g. be models cowering different integration levels [Zwegers et al, 2001], e.g. physical, syntactical, semantic, business process, or inter-enterprise integration as addressed by e.g. ALIVE (Architecture for Layered Integration in Virtual Enterprises) cf. [Berg et al, 2000]. Another difference could be the level of genericity. E.g. the mapping of PMBOK [PMBOK, 2000] and GLOBEMEN Grai Grids [Olegario, 2001] are almost identical. The difference, however, is that whereas PMBOK is at a generic project management level, the GLOBEMEN model addresses specific network and VE details. 4.2 Use of Reference Models As mentioned, the reference models should be assessed carefully before use. Some of the reference models (e.g. activity model for how to set up a network) can be used directly, to support an actual activity (e.g. set up of a particular network). Other reference models (e.g. management processes of PMBOK) need to be modified/adapted before use. A modified version of a reference model can then be used as a ‘network reference model’ in a particular network (e.g. when setting up management processes for particular VEs). A step-by-step approach to build virtual enterprise capability – applying among others the GLOBEMEN Grai Grids [Olegario, 2001] and IDEF0 models [Baltrusch, 2000] – can be found in [Bernus et al, 2002a]. Given the number of models to be managed in the implementation of a VE Business Model the partner(s) who initiate the creation of the Network need to develop a Business Plan. The Business Plan, among other things, must include the description of the process to set up the Network; identify qualified suppliers who have the proven capability to become members of future VEs; as well as specify the processes that will be needed to create, supervise and decommission particular future VEs. This process can itself be modelled, e.g. using an activity modelling language (e.g. IDEF0), or a process modelling language (such as IDEF3 or FirstStep) [Bernus et al, 2002b]. Such a Business Plan may be implemented as a single project, or may be subdivided into an initial ‘Network Set up’ project and projects for the development of particular models for VEs. The Business Plan also needs to include processes that must be implemented by partners in their operations in order to carry out ongoing supplier qualification and Network operations, and VE creation and supervision tasks. During the set up of a VE the partners have to decide which models to use when the VE is in operation. Depending on e.g. the expected frequency of the VE activities this might be done before the initiation of the VE (as part of the formation of the network), or as part of the VE set up. Consequentially, when to decide which reference model to use in a given situation is a question of work preparation [Vesterager et al, 1999, 2001b]. For a given activity (e.g. distributed engineering) a network can decide to define a (set of) process(es) that all VEs should follow. Alternatively, if the network does not prepare the activity then either the VE partners have to make this decision at the time of setting up a particular VE. As a last (not very desirable) possibility the involved partners would determine the modus operandi ad hoc if confronted with the situation during operation. 5 CONCLUSION AND FURTHER WORK Enterprises today face a major challenge in being able to work more dynamically in project-oriented virtual enterprises (VEs). This article presented a business model for Virtual Enterprise and described the need for Reference Models in a VE environment as a means to facilitate the realisation of VEs through establishing preparedness. It has been illustrated how the virtual enterprise reference architecture (VERA) based upon GERAM (ISO15704: 2000) can help structure and identify possible areas where reference models need to be adopted or developed by a VE focused network. A selected set of reference models has been mapped onto VERA. This mapping can help enterprises that intend to participate in a VE focused network to identify possible reference models of relevance, as well as to identify areas not covered and for which additional reference models need to be developed. Further work needs to be done to develop guidelines for how to select between relevant reference models as well as how to modify them to a particular situation. Likewise the usage of VERA as a structuring architecture still needs to be refined to enrich mappings in order to, e.g., facilitate the identification of the focus of different reference models. 5.1 Acknowledgments This work has been sponsored by the European Commission through IST-1999-60002 GLOBEMEN – Global Manufacturing and Engineering in Enterprise Networks. The authors wish to acknowledge the Commission for their support. Furthermore, we would like to express our gratitude and appreciation to all the GLOBEMEN (IMS99004) partners for their contribution during the development of results presented in this article. The authors also wish to express their gratitude to Johan Vesterager for his valuable advice. 6 REFERENCES Baltrusch, R. (2000) “Infrastructure Requirements for Virtual Manufacturing Enterprises”, Hons. Thesis, School of Computing and Information Technology, Griffith University Berg R. van den, Hannus M., Pedersen J.D., Tølle M., & Zwegers A. 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