Applications in i-Login
• Melissa Bradford, Dave Beus,
Dan Kerby, Nathan Stufflebeam
Agenda
Topic
Presented By
Duration
• Business Issues
Melissa Bradford
10 minutes
• Technical Architecture
Dave Beus
10 minutes
• Development
Dan Kerby
10 minutes
• Real World Application
Nathan Stufflebeam
10 minutes
• Wrap Up
Melissa Bradford
5 minutes
Landscapes
Factoids
•
•
•
•
5,810 people in Novell’s workforce
117 offices; 56 in the Americas, 61 in 33 countries outside the Americas
Workforce per site: 1 – 2,500
40% of Novell’s workforce is working outside the office
Apptoids
Applications at Novell
200
9
5
150
10
19
100
48
50
80
• 45,000+ identities
• Applications per User: 8
• Users per application: 1 - 5,810
0
Client/Server
Web
Utility
Desktop
• 171 applications; 162 hosted at Novell
• client/server, web, utility, desktop, hosted
and reporting tools
Hosted
Reporting Tool
• Used in 117 offices … moving to 5,800+ sites
Challenges – Business Inflections
• Mobile workforce
– 2,900 people travel (50%); 2,300 work outside the office; 850 users of VPN;
800 users of local dial-up; 500 users of UUNet
• More distributed workforce
– Worldwide office locations, out of office, travelers, commuters, etc.
• More cross-organizational workforce
– Reduction in headcount, increase in cross-organizational functions
• Declining expense model vs. increase in cost
– $5,500 increase in cost per remote user (CIO magazine)
– $85M -> $74M -> $59M -> …
• Increasing service expectation
– Technology improvements, user sophistication
• Speed
– Access + Availability = Speed  Productivity
IS&T’s Response
• Accelerate Applications in the Net
10 Rules of a Service
• Result/Benefit:
• Cost Reduction
• Productivity Increase
• COI
1. Provides a business benefit
2. Automatically provisioned
3. Available in the net
4. Hides complexity from the consumer
5. Provides self-administration capabilities
6. Accessible from multiple internet clients
7. Provides the consumer a choice
8. Customer consumes and pays by usage
9. Managers see usage, cost and behavior
10. Managed, measured, and monitored
Cost Reduction Benefits
• Decreased dependency on dedicated circuits – the Internet Office project is
driving down the cost of connectivity
• Current savings- $20,000/month
• Q4 planned savings - $120,000/month
• Decreased expense for application deployment
• Example – CPP
– Deployed to 120 servers world-wide
– Deployed five times a year
– Cost to deploy - $25 K / yr (.25 FTE)
• Extended Life of Legacy Applications
• CPP – Quote to redo CPP as web-app - $250k
• Simplify Administration
• Single / central deployment
• Lower skill / less technical experience to manage availability
Productivity Benefits
• Auto Provisioning
• Access the applications necessary to perform cross-organizational job
functions
• Identity Management
• Access applications based upon user rights
• Increased availability/accessibility
• Find applications where you need them
• Increased speed
• Improve user experience
COI - Change on Investment
• Because information is available
• Premium Support Engineers (PSE) – can access Vantive from a customer’s
site
• Virtual office culture shift
• Your office can follow you around the world
• Lift offs - device independence
• More types of devices (Windows CE, I-PAC)
• Hardware decisions tied to business instead of technology
• Breaking the tie to “my PC”
Corporate eMail
Corporate File
Local File
Local Print
User Experience
Desktop Depot
User Experience
Desktop Depot
Client/Server
Application
How it works …
Application Delivery
Terminal Server Farm
Corporate File
Corporate eMail
Desktop
Internet
Proxy &
Authentication
ProLiant Rack
RDP (Port 80,443)
Corporate
Local Print
Local File
Firewall
Application
Services Tree
How it works …
Automatic Provisioning (ZDS)
DirXML
DirXML
Position:Manager
Terminal Server Farm
Workforce Tree
Services Tree
Dept: IS&T
Cost Cntr: 40029
Right to Use
Local: PRV-H122
In The Net
(Access to software)
ProLiant Rack
Capability to Use
New Hire/Job Change
(Access to data)
Create Account
Application
Legacy App Account Creation Methods
1. DirXML
2. WorkFlow
3. Auto Incident
4. Manual (Today)
How it works …
Administration/Maintenance
Application Software & Licenses
The LINK
Terminal Server Monitoring
Add/Update Request
Terminal Server Maintenance
Perform Automated Maintenance
Maintenance Tasks
1. Power Cycle Terminal Servers
2. Mark server as unavailable
3. Mark server as available
4. Configure Load Balancing/Fault Tolerance
5. Etc…
IT Admin
Software
Management
License
Management
Services Tree
ProLiant Rack
Terminal Server Farm
Novell Products Status
• Complete (currently delivering legacy applications to the internet over
terminal services):
•
•
In
•
•
•
•
•
•
•
•
OnDemand
DeFrame
Process (available May 31)
User Profiles
File saving to local device
Printing to IPP printer
Application SSO (single sign on)
LDAP authentication
OnDemand Gadget
Proxy of RDP client using Ichain using port 3389
Fault Tolerance
• To be Delivered (Available Fall)
•
•
•
•
Graded Authentication
License Tracking
Scheduled Maintenance
Proxy of RDP client using Ichain over port 80 & 443
Real World Application
• Hyperion and EMS applications
• Citrix Deployment, Use, and Requirements
Finance Overview
Novell Corporate Consolidation
Source data (GL's)
Novell
Fluent
Novonyx
WP Intl.
Soft Solutions
Volera*
Orem Campus
FSC
Ukiah
NIRE
Just On
Novetrix*
Austria
Belgium
Czech Republic
Denmark
Finland
Germany, ESC
Hungary
Norway
Poland
Russia
Sweden
Switzerland
France
Israel
Italy
Portugal
South Africa
Spain
Turkey
Regions
US Region
(K.Bunker)
Non-Utah Custom ers access data via Innerweb/Citrix
connections, or in the future, through NOVA
EMEA
(P.Krueger)
Utah Custom ers access directly
against the Hyperion Server
Citrix 1
Server
EMEA
(A.Griffin)
Citrix 2
Server
Argentina
Brazil
Chile
Colombia
Mexico
Panama
Peru
Puerto Rico
Uruguay
Venezuela
Australia
China
Hong Kong
India (Onward)
India (IDC)
Japan
Korea
Malaysia
New Zealand
Singapore
Taiwan
Thailand
Philippines
Canada
Latin Am erica
(E.Shum way)
Novell
Innerweb
Citrix 3
Server
AsiaPacific
(P.Lister)
Canada
(B.Malinsky)
Citrix Test
Server
Hyperion
Server
Prv-hyperion
Current
Consolidation
Process
Ledger Review
Elimination Entries
Corporate Adjustments
red = Oracle Ledger
black = non-Oracle Ledger
Blue = Platinum Ledger
*Pending
Ireland
UK
NSIL
Edinburgh
NESL
Netherlands
Dubai
Ireland
(P. Mohan)
Please note that m ost individual countries connect and subm it their own respective data via the Innerweb/Citrix
connection and that the countries are only grouped by region to present financial reporting responsibility.
Published
Results to
Custom ers
FP&A
Tax
SEC
Budget Mgmt
Executive Staff
Initiative
Goal:
“All” of Novell’s Applications will be in the Net by
Christmas
Applications in i-login
100%
60%
0%
15
62
14
40%
20%
2
19
80%
10
8
15
Client Server
Web
In i-login
In Process
6
10
3
4
Utility
2
Desktop
Not Yet Scheduled
Hosted
Not in Plan
1
Reporting Tool