Agent Secure
Contact Centre payment processing services that turn PCI DSS
into a competitive advantage.
The risk of payment card data breaches is increasing, with studies indicating that the average cost of a data breach in
Australia exceeds $3.7 million dollars, excluding the associated reputational damage that can seriously undermine brand
value. Any company that stores, processes or transmits credit card information must ensure that the data is managed and
stored in line with the Payment Card Industry Data Security Standards (PCI DSS), this means that hundreds of
requirements need to be implemented and continuously managed within the contact centre. In the case of contact
centres, if card payments are processed, all systems and agents are potentially in scope and require costly remediation.
Contact centers face numerous compliance challenges, as card data is exposed to agents, systems & infrastructure across
technology locations. Each must be compliant and any change or expansion could require recertification to ensure that
new premises and infrastructure continue to be security compliant. The most cost effective strategy for a contact centre
is to use a secure cloud payment processing solution which significantly reduces the number of applicable security
controls applying to contact centre systems and agents, thereby lowering PCI DSS compliance scope, costs and risk.
DTMF Tone suppression powered by the cloud
Agent Secure is a cloud-based tone suppression (DTMF)
The caller enters their card details using the phone keypad.
payment processing solution that places a PCI service
The agent can see the caller progress in real-time via their
between the caller, contact centre agent and their IT
desktop, in the form of obscured card data, without
infrastructure, preventing cardholder data from ever
hearing the DTMF tones entered by the caller. Data is
entering
both
shielded from the contact centre agent and processed
incoming and outgoing calls. IP Solutions supports live
securely. Live agents can take payments without ever
agent payment processing with a revolutionary cloud
being exposed to credit card data and the conversation
implementation of dual-tone multi-frequency (DTMF) data
with the caller is not interrupted assuring a seamless
entry.
customer experience.
the
contact
centre
environment
for
Call Centre
Contact centre de-scoped from PCI compliance risk
ACD
….PBX
Telephony Cloud
Customer
API
PCI
CRM
CRM workflow
PROXY
Storage
Payment
information
Payment service provider
Payment
service
provider
loopback
Why choose Agent Secure
No card data enters the contact centre systems or is heard or seen by the agents, removing a major risk of loss of card holder
data as no part of the contact centre infrastructure is exposed to payment card data, reducing PCI DSS compliance scope by
90%. The Agent Secure service can ensure PCI DSS compliance without the need to change existing call recording systems.
GREATER OPERATIONAL FLEXIBILITY
ONE SOLUTION, ONE CLOUD
• One solution for all your sites, whether single or multiple
• Pay only for what you need
• Protect your contact centre locations, and homeworkers with
• Scale up or down, adapt to changing business needs
one solution
• Rapid set-up
• Level 1 PCI DSS certified
• Integrates with existing telephony and Payment Service
• Minimal CAPEX, time consuming rollouts or support issues
Providers
• 100% Cloud based service utilising state of the art Australian
SPEED OF DEPLOYMENT
data centres
• Easy to integrate with existing systems and workflows
LOWER TOTAL COST OF OWNERSHIP
• Telephony provider agnostic with simple interconnect
• Reduced effort to maintain compliance
options
• Flexible capacity when you need it
• Simple SaaS model
IP SOLUTION’S UNIQUE CLOUD PLATFORM-AS-A-SERVICE
The Agent Secure cloud service uses a Platform-as-a-Service
IP Solutions Agent Secure service represents a shift in
(PaaS) model. This means that it is a secure, global
compliant
communication services platform, which transforms the cost
compared with expensive on-premise based solutions or
and ease with which organizations can control, capture and
hosted solutions which incur high levels of hardware and
analyse voice and other communications across distributed
maintenance costs, and lengthy implementation roll-outs.
voice
communications
data
management
workforces and locations.
INFINITELY FLEXIBLE AND SCALABLE
The IP Solution’s service provides you with on demand,
dynamic scalability, removing the capacity constraints of
traditional solutions, enabling you to grow from local to
global
in
minutes,
whilst
unified
interconnected
RISK RESILIENCE
The service supports business critical operations and offers
best in class security, resilience and compliance. Our unique
agent secure service enables the platform and solution to
function at 99.999% durability, with automatic failover and
self healing for continuous business processes.
management provides you with full control and the fastest
time to market.
CREATE ACTIONABLE INTELLIGENCE
CERTIFIED AND SECURE
The service is ISO27001:2005 certified and is Level 1 PCI DSS
compliant for payment transactions.
Use optional in-built tools and rich, open APIs, to investigate
your organization’s entire voice communications swiftly
and smartly.
www.ipsi.com.au
www.ipsi.com.au
[email protected]
1300 975 630