Financial Performance and Regulatory Disclosures Q2 2015 Caution regarding forward-looking statements This document contains certain forward-looking statements with respect to Manulife Bank of Canada’s (“MBC” or the “Bank”) financial condition, results of operations and business. Forward-looking statements can generally be identified by words such as “will,” “expects,” “believes,” “seeks,” “estimates,” “potential,” “possible,” “targeting,” and variations of these words and similar expressions. Forward-looking statements involve inherent risks and uncertainties and, therefore, undue reliance should not be placed on them. Readers are cautioned that a number of factors could cause actual results to differ, in some instances materially, from those anticipated or implied in any forward-looking statement. These factors include changes in general economic conditions in the market in which MBC operates, changes to government policy and regulation, and factors specific to MBC. The forward-looking statements in this document are, unless otherwise indicated, as of the date they are made. MBC makes no commitment to revise or update any forward-looking statements. Overview About Manulife Bank of Canada MBC is a Schedule I federally chartered bank and a wholly owned subsidiary of The Manufacturers Life Insurance Company (“MLI”), a wholly owned subsidiary of Manulife Financial Corporation (“MFC”). MFC is a publicly traded financial services group. MBC and its wholly owned subsidiary, Manulife Trust Company (“MTC”), provide a wide range of financial products and services including mortgage and investment loans, and deposit products. Platinum Canadian Mortgage Trust (“PCMT”) was established to provide financing for MBC mortgage products through securitization. Vision MBC’s vision is to improve the wealth of Canadians by providing efficient and flexible banking solutions and integrating banking into every client’s financial plan. Financial Performance and Regulatory Disclosures This document provides information on consolidated MBC financial performance and includes pertinent disclosures based on the Basel Committee on Banking Supervision’s (“BCBS”) Basel II and III frameworks and the Office of the Superintendent of Financial Institutions (“OSFI”) final B-6 and B-20 guidelines. These disclosures are intended to provide market participants with information regarding the risk profile of MBC and the application of Basel regulatory requirements as well as information related to MBC’s residential mortgage loans portfolios to enable market participants to evaluate the Bank’s residential mortgage underwriting standards. The financial data presented in this document represents the consolidated financial results for MBC, its subsidiary, MTC, and structured entity PCMT. Contents Overview Values MFC’s values guide all the activities at MBC, from strategic planning to day-to-day decision making, to the manner in which its customers and other stakeholders are treated. Represented by the acronym PRIDE, the Bank’s values are: Professionalism Real Value to Customers Integrity Demonstrated Financial Strength Employer of Choice 1 2 Financial Performance1 Key strategic priorities ............................................................... 4 Basel III Pillar 3 Disclosures 6 Credit Risk .................................................................................. 7 Market Risk ................................................................................ 20 Liquidity Risk .............................................................................. 22 Operational Risk ........................................................................ 26 Capital Management ................................................................. 27 B20 Disclosures 33 Glossary 36 Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 1| Page Financial Performance1 MBC ended the quarter with assets of $21.7 billion, a decrease of $1.6 billion, or 7% as compared to June 30, 2014, driven by a drop in the Bank's excess liquidity position, as a result of the finalization of OSFI's Liquidity Adequacy Requirements guideline. Assets decreased by $0.5 billion or 2% as compared to March 31, 2015, primarily due to a decrease in short term liquidity assets driven by a reduction in excess liquidity. 1 The business environment continued to be challenging with slowing retail loan demand as both consumers and industry adjust to the introduction of government policies designed to slow the growth of consumer debt levels together with macro-economic challenges arising from lower oil prices. The Bank’s record of stable earnings is an indication of the success of its unique business model, which offers Canadians efficient and flexible banking solutions, through their financial advisors, to support and complement their broader financial plans. Total Assets (in C$ billions) 23.3 Q2 14 23.5 Q3 14 21.9 22.2 Q4 14 Q1 15 21.7 Q2 15 Net income of $37 million for the three months ended June 30, 2015, increased $14 million, or 61%, as compared to the three months ended June 30, 2014. Net income of $70 million for the six months ended June 30, 2015, increased by $19 million, or 37%, as compared to the six months ended June 30, 2014. The increase in net income compared to prior year reflects the impact of improved net interest margins driven by reduced liquidity levels, selective liability repricing and a reduction to the special onetime provision for probable credit losses. Net income increased $4 million, or 12%, as compared to the three months ended March 31, 2015 primarily impacted by improved net interest margins driven by reduced liquidity levels and selective liability repricing, partially offset by a decline in net lending assets. Total revenue for the three months ended June 30, 2015 of $93 million and the six months ended June 30, 2015 of $181 was higher by $6 million (or 7%) and $16 million (or 10%) respectively as compared to the three months and the six months ended June 30, 2014, due to improved net interest margins with reduced liquidity levels and selective liability repricing. Total revenue increased by $5 million or 6%, as compared to the three months ended March 31, 2015, primarily due to improved net interest margins as a result of reduced liquidity levels and selective liability repricing, partially offset by lower net lending assets. Quarterly Net Income (in C$ millions) 40 32 33 37 23 Q2 14 Q3 14 Q4 14 Q1 15 Q2 15 1 Financial performance information is provided to enable a reader to assess the Bank’s results of operations and financial condition for the three month period ended June 30, 2015. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 2| Page Non-interest expense for the three months ended June 30, 2015 was $45 million, an increase of $2 million, or 5% as compared to the three months ended June 30, 2014. Non-interest expense for the six months ended June 30, 2015 was $87 million, an increase of $4 million, or 5% as compared to the six months ended June 30, 2014. The increase in non-interest expense for 2015 is primarily due to business growth and the ongoing strengthening of operational infrastructure and risk management practices. Non-interest expense increased by $3 million or 7%, as compared to the three months ended March 31, 2015, driven primarily by the timing of marketing, consulting and travel/conference expenses partially offset by the capitalization of information system projects. Efficiency Ratio2 48.2% 49.3% 46.8% 46.9% 46.5% Q2 14 Q3 14 Q4 14 Q1 15 Q2 15 The Banks’ efficiency ratio of 46.9% was lower, as compared with 48.2% reported in the second quarter of 2014, driven by higher net interest margins, partially offset by lower investment gains. The Bank’s efficiency ratio of 46.9% remained stable to the efficiency ratio reported in the first quarter of 2015 of 46.8%. MBC has no exposure to European sovereign debt or to the sub-prime mortgage market. Capital2 Basel III Common Equity Tier 1 (“CET1”) ratio, Tier 1 capital ratio and Total capital ratio were 19.8 per cent, 22.3 per cent and 23.6 per cent, respectively, as at June 30, 2015 (based on the “all in” methodology), well in excess of minimum regulatory capital requirements. Effective Q1 2015, the Bank has amended the terms of the preferred shares to include the Non-viable Contingent Capital (“NVCC”) clause. The Bank's preferred shares are no longer subject to transitional phase-out, as the preferred shares meet all the requirements for inclusion of Regulatory Capital under OSFI’s CAR Guideline. Risk weighted assets as at June 30, 2015 of approximately $6.1 billion increased 1% or $0.1 billion as compared to June 30, 2014. The increase was primarily due to growth in lending volumes. Risk weighted assets as at June 30, 2015 were flat as compared with March 31, 2015. Refer to the Capital Management section for further discussion on regulatory capital, capital ratios and risk weighted assets. Total risk-weighted assets ~$ 6.1 Billion Total capital ~$ 1.4 Billion CET1 Capital Ratio 19.8% Tier 1 Capital Ratio 22.3% Total Capital Ratio 23.6% 2 Beginning Q4, 2014, to align to industry standards and IFRS, the efficiency ratio now excludes the amortization of acquisition costs previously included in operating expenses. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 3| Page Credit ratings As at June 30, 2015, the long-term and short-term credit ratings remained the same as in the year ended December 31, 2014. As at April 2, 2015, DBRS has reaffirmed the Bank’s long-term deposit rating of A 3 (high) and its short-term deposit rating of R-1 (middle) . As at October 10, 2014, Standard & Poor’s has 4 reaffirmed Manulife Bank’s long-term deposit rating A+ and its short-term deposit rating of A-1 . Standard & Poor's Short-term rating A-1 Long-term rating A+ DBRS Key strategic priorities Short-term rating R-1 (middle) Long-term rating A(high) MBC continues to focus on strengthening and growing its core business and customer service, while expanding into complementary products and services to meet a broader range of customer needs. The Bank’s priorities include: Focus on strengthening distribution capabilities and mobile banking force; Continue to enhance its risk management framework; Expand product and service offerings to meet diverse client needs; Continue to develop and maintain sustainable and diversified sources of funding and liquidity; Continuously improve its technology, operations, and customer service; and Continue to strengthen its brand. During the second quarter of 2015 the Bank announced the planned installation of approximately 830 automated banking machines (“ABMs”) in select Mac’s Couche-Tard and Circle K locations across Canada. The expanded ABM network will provide the Bank’s customers with greater access to financial services and surcharge-free withdrawals. In addition to offering greater access to MBC customers, the new ABMs will be a part of The EXCHANGE® Network, a network of banks and credit unions that provide surcharge-free deposits and withdrawals to members’ customers at more than 3,300 locations. The ABM deployment is expected to be complete by the end of the third quarter of 2015. 3 Long-term debt rated A is “of satisfactory credit quality and protection of interest and principal is still substantial.” A is the third-highest rating out of ten. Each rating category (except AAA and D) is denoted by the subcategories “high” and “low”. The absence of either a “high” or “low” designation indicates the rating is in the “middle” of the category. Short-term debt rated R-1 (middle) is of “superior credit quality and typically exemplifies above-average strength in key areas of consideration for the timely repayment of short-term liabilities.” The rating R-1 (middle) is the second-highest rating out of 10. 4 Long-term debt rated A has “strong capacity to meet financial commitments, but somewhat susceptible to adverse economic conditions and changes in circumstances.” A is the third highest rating out of 10. A short-term issuer credit rating of A-1 denotes “a strong capacity to meet its financial commitments.” A-1 is Standard & Poor‘s highest short term rating category. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 4| Page Financial Performance As at balances (Canadian $ in millions, unaudited) ASSETS Cash, cash equivalents and restricted cash Debt securities Equity securities $ $ $ Mortgage loans Other loans $ $ $ Other assets Total assets LIABILITIES and EQUITY Liabilities Demand deposits Term deposits $ $ Notes payable Other liabilities Subordinated debt Total liabilities Equity Issued share capital Preferred shares Common shares Contributed surplus Retained earnings Accumulated other comprehensive income Total equity Total liabilities and equity $ $ $ $ 2015 (Canadian $ in millions, unaudited) Revenue Interest income Interest expense Net interest income Non-interest income Total revenue Provision for credit losses on lending assets Non-interest expense Net income before income tax Income tax expense Net income Q1 2015 Q2 2015 Q1 Q2 $ $ $ $ $ 165 82 83 10 93 (1) 45 49 12 37 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 10,858 7,179 18,037 2,099 123 68 20,327 $ 154 212 109 888 8 1,371 21,698 $ $ $ $ $ 2014 Q3 Q4 163 86 77 11 88 1 42 45 12 33 1,995 104 209 2,308 17,570 1,750 19,320 70 21,698 183 97 86 13 99 (1) 46 54 14 40 $ $ $ $ $ 2,387 109 214 2,710 17,640 1,770 19,410 74 22,194 Q4 2014 $ $ $ $ $ $ 11,003 7,561 18,564 2,099 117 68 20,848 $ 154 212 109 854 17 1,346 22,194 $ $ $ $ $ 2,058 128 210 2,396 17,654 1,772 19,426 78 21,900 Q3 2014 $ $ $ $ $ $ 11,312 7,072 18,384 1,999 130 68 20,581 $ 154 212 109 822 22 1,319 21,900 $ $ $ $ $ Q2 2014 3,395 445 200 4,040 17,639 1,786 19,425 79 23,544 $ 11,810 8,046 19,856 2,041 129 235 22,261 $ 154 212 109 785 23 1,283 23,544 $ $ $ $ $ $ $ $ $ $ Fiscal YTD Q2 176 101 75 10 85 (1) 43 43 11 32 $ $ $ $ $ 2015 176 102 74 13 87 13 43 31 8 23 $ $ $ $ $ $ $ $ $ $ 11,629 8,060 19,689 2,041 115 235 22,080 154 212 109 755 25 1,255 23,335 Fiscal 2014 2014 328 168 160 21 181 87 94 24 70 3,322 378 192 3,892 17,548 1,811 19,359 84 23,335 349 203 146 19 165 14 83 68 17 51 $ $ $ $ $ 708 401 307 42 349 12 172 165 42 123 The tables above are a summary of MBC's consolidated financial statements and are consistent with the consolidated financial statements filed with OSFI with classification differences due to summarization of results. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 5| Page Basel III Pillar 3 Disclosures 5 MBC is a Schedule I bank regulated by OSFI. MTC is a federally incorporated trust company licensed to operate in Canada with full trust and loan company powers under the Trust and Loan Companies Act (Canada) and is also regulated by OSFI. Canadian Deposit-taking Institutions are subject to OSFI’s revised Capital Adequacy Requirements (“CAR”) guideline, which reflects the capital requirements that have been approved by the BCBS reform commonly referred to as Basel III. OSFI’s capital requirements are applied at the consolidated MBC level. Refer to the Capital Management section for further details. Regulatory approaches used to determine capital requirements Credit risk Banks are permitted a choice of two methodologies in determining the capital requirements for credit risk: the Internal Ratings Based (“IRB”) Approach or the Standardized Approach. Under the IRB Approach, banks are permitted to determine risk weightings for on and off-balance sheet exposures using internal risk formulas. The Standardized Approach requires banks to use assessments from qualifying rating agencies to determine risk weightings. MBC and MTC apply the Standardized Approach when determining capital requirements for credit risk. Market risk Market risk capital is calculated using one of two methodologies: the Standardized Approach or Internal Models. MBC and MTC utilize the Standardized Approach, as applicable. Operational risk Banks are permitted to apply one of three approaches to calculate capital requirements for operational risk. The Basic Indicator Approach requires banks to hold operational risk capital equal to the average over the previous three years of a fixed percentage of positive annual gross income. The Standardized Approach divides the bank’s business activities into eight business lines. For each business line, gross income is multiplied by an assigned factor, and the total capital charge is calculated as the three year average of the simple summation of regulatory capital charges across the business lines in each year. The Advanced Measurement Approach uses a bank’s own internal operational risk measurement system based on prescribed quantitative and qualitative criteria to determine capital requirements and is subject to supervisory approval. MBC and MTC collectively apply the Basic Indicator Approach to determine operational risk capital requirements. The following sections outline the Bank’s risk management framework and include pertinent disclosures under Basel III Pillar 3 and under OSFI Guideline B-6 Liquidity Principles and B-20 Residential Mortgage Underwriting Practices and Procedures for MBC and MTC. 5 The financial information included in this Pillar 3 regulatory disclosures below are unaudited and in millions of Canadian dollars, unless otherwise stated. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 6| Page Credit Risk Credit risk is the risk of loss due to the inability or unwillingness of a borrower or counterparty to fulfil its payment obligations. Key risk factors Credit risk is one of the most significant risks to MBC’s business, and exists in its lending activities, investment activities and derivative transactions. Risk management strategy Policies establish exposure limits by borrower, quality rating, industry, and geographic region. The Bank currently does not participate in the credit derivative market and does not have exposure to credit default swaps. The Chief Risk Officer (“CRO”) and the Senior Credit Committee set out objectives related to the overall quality and diversification of lending portfolios and establish criteria for the selection of counterparties and intermediaries. The CRO monitors compliance with all credit policies and limits. The Bank establishes policies and procedures to provide an independent assessment of the existence, quality and value of the credit portfolios, the integrity of the credit process, and to promote the detection of related problems. Internal audit performs periodic assessments of compliance with credit policies and procedures of credit granting and investment originating units. The Board of Directors of both MBC and MTC (“Board of Directors”) are responsible for reviewing and approving all key credit risk management policies. A review system sensitized to prescribed total credit exposure and risk rating thresholds is in place and is maintained with the intent that: The borrower’s current financial condition is known; Collateral security is adequate and enforceable relative to the borrower’s current circumstances; Credits are in compliance with covenants and margins; Early identification and classification of at risk credit is possible; Current information regarding the quality of the loan portfolio is available; and Higher risk credits are reviewed in order to assess the risk of default. The Bank’s risk rating systems are designed to assess and monitor credit risk. The risk assessment and monitoring processes for the lending portfolio and derivatives contracts are described below. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 7| Page Lending portfolio MBC’s flagship product, Manulife One, is an all-in-one banking solution that combines a client’s savings and borrowings into one HELOC product. This can include a client’s traditional mortgage loan, personal loan, lines of credit, chequing and savings accounts, and credit card debt. The Proactive Account Monitoring (“PAM”) program is a client engagement program that uses predictive indicators of potential default to select accounts for proactive remediation. High risk clients are contacted before they enter arrears and are encouraged to undertake actions to reduce their borrowing and maintain their good standing. For loans and mortgages, an internal risk rating is assigned ranging from “1 and 2 – little or no risk” to “8 – doubtful.” The internal risk ratings reflect the credit quality of the lending assets. All lending assets that MBC originates are assigned a risk rating. During the first quarter of 2015, the Bank’s internal risk rating process was enhanced. The new process applies a higher degree of conservatism when individual client credit scores and loan-tovalue (“LTV”) ratios fall below a minimum threshold. This has resulted in a significant shift for mortgage and other loans from category 2 and 3 to category 4 in the first and second quarter of 2015. MBC’s entire portfolio of mortgage and other loans categorized by internal risk ratings is disclosed at the end of this section (Credit Risk). As at June 30, 2015 the residential mortgage loans portfolio includes $15.6 billion of Manulife One accounts (December 31, 2014 - $15.8 billion), with the remaining comprising primarily of conventional residential mortgage loans. Insured mortgages are insured against loss caused by borrower default under a loan secured by real property. Insurance is provided by the Canada Mortgage and Housing Corporation (“CMHC”) or other authorized insurers. Derivative counterparties Derivative financial instrument contracts are entered into for asset-liability management purposes to better match the cash flows resulting from different re-pricing or maturity dates of assets and liabilities. The Bank employs defensive hedging strategies to reduce structural interest rate risk in the banking book. Interest rate risk is the risk that changing interest rates will adversely impact MBC’s financial results. The Bank primarily uses vanilla interest rate swaps, where fixed and floating interest payments based on a specified amount of notional principal for a specified time period are exchanged with a swap counterparty. As at June 30, 2015, the majority of the interest rate swaps are designated as fair value hedges designed to hedge the interest rate risk of guaranteed investment certificates (“GIC”) and other term deposits. MBC limits the types of authorized derivatives and application strategies. Approval is required from MBC’s Asset Liability Committee (“ALCO”) and MFC’s Global ALCO for derivative application strategies and they regularly monitor hedge effectiveness. Counterparties are required to post collateral to cover positive market positions (refer to the Collateral Management section of this document). The derivative counterparty exposure is measured as net potential credit exposure, which takes into consideration mark-to-market values of all transactions with each counterparty and net of any collateral held. Market standard valuation methodologies are used for over the counter (“OTC”) interest rate swaps. Key variables impacting valuations include the Banker’s Acceptance (“BA”) and swap rates. Inputs to models are consistent with what market participants would use when pricing the Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 8| Page instruments. Observable inputs can be corroborated by market data and include interest rates and BA swap curves and volatilities. Inputs that are not observable in the market or cannot be derived principally from, or corroborated by, observable market data include broker quotes and inputs that are outside the observable portion of the interest rate curve. These unobservable inputs may involve significant management judgment or estimation. It should be noted that even when unobservable, inputs are based on assumptions deemed appropriate given the circumstances and consistent with what market participants would use when pricing such instruments. The Bank has not used unobservable inputs in the valuation of OTC interest rate swaps held as at June 30, 2015. The credit risk of both the counterparty and MBC are considered in determining the fair value for all OTC derivatives after taking into account the effects of netting agreements and collateral arrangements. The majority of the swaps qualify as fair value hedges for accounting purposes. Accordingly, the gains or losses recognized on derivatives are offset by the corresponding gains or losses recognized on the hedged items in income. In the second quarter of 2015, a net gain of $0.02 million (net gain of $0.05 million for the second quarter of 2014) was recognized in income for swaps due to hedge ineffectiveness and a net gain of $0.04 million for the six months ended June 30, 2015 (a net gain of $0.35 million for the six months ended June 30, 2014). Risk control and mitigation Diversification MBC’s credit risk governance policies require an acceptable level of diversification. Limits are in place for several portfolio dimensions including industry, geography, single-name concentrations and transaction-specific limits. Although the Bank’s credit portfolio is heavily weighted to Canadian residential mortgage and other loans, the portfolio is well-diversified geographically within Canada. Credit risk exposures are monitored for concentration risk and such findings are reported to the Board of Directors, the Risk Committee and MLI’s credit risk management department on a quarterly basis. Quantitative tables at the end of this section break down MBC’s major credit exposure by counterparty, location and residual contractual maturities. The average quarterly gross exposure for mortgages was $17.6 billion (second quarter of 2014 - $17.3 billion) and the average quarterly gross exposure for other loans was $1.8 billion (second quarter of 2014 - $1.8 billion). The average quarterly gross exposure for undrawn commitments was $7.7 billion (second quarter of 2014 – $7.5 billion). Lending portfolio In the normal course of business, various indirect commitments are outstanding that are not reflected on the Consolidated Statements of Financial Position, including commitments to extend credit in the form of loans or other financing for specific amounts and maturities. These financial commitments are subject to normal credit standards, financial controls and monitoring procedures. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 9| Page Collateral management Collateral is an integral part of the Bank’s credit risk mitigation in its lending portfolio. The purpose of collateral for credit risk mitigation is to minimize losses that would otherwise be incurred, and the Bank generally requires borrowers to pledge collateral when the Bank advances credit. Residential real estate and liquid investments are examples of acceptable collateral. Summary of Exposure Covered by Eligible Financial Collateral Counterparty type (Canadian $ millions) Bank (1) Loans (2) Total exposure covered by credit risk mitigation (1) (2) 6 Q1 2015 Q2 2015 $ $ 19 1,750 1,769 $ $ 31 1,770 1,801 Q4 2014 $ $ 35 1,772 1,807 Q3 2014 $ $ 41 1,786 1,827 Includes exposures to deposit taking institutions, securities firms and certain public sector entities. The maximum exposure is equal to the loan value advanced to a borrower as the value of financial collateral exceeds the amount drawn. The exposure amounts presented are net of allowance for credit losses. Derivatives The Bank has established policies and limits for managing credit risk exposures that may arise with counterparties when entering into derivative transactions. Gross derivative counterparty exposure is measured as the total fair value (including accrued interest) of all outstanding contracts in gain positions excluding any offsetting contracts in negative positions and the impact of collateral on hand. The Bank limits the risk of credit losses from derivative counterparties by: Establishing a minimum acceptable counterparty credit rating from external rating agencies; Entering into master netting arrangements which permit the offsetting of contracts in a loss position in the case of a counterparty default; and Entering into Credit Support Annex (“CSA”) agreements, whereby collateral must be provided when the exposure exceeds a certain threshold. The collateral pledged from or to counterparties are primarily investments in the form of government and agency securities. The Bank pledges investments as collateral when the derivative mark-to-market position is negative. When the derivative mark-to-market position is positive, the counterparty is required to pledge investments as collateral. Pledging starts at a certain threshold for each counterparty in accordance with the terms of the CSA. The net market value position of the collateral posted by swap counterparties as at June 30, 2015 was $19 million (December 31, 2014 – $35 million). MBC was not required to post collateral to its swap counterparties as at June 30, 2015 and December 31, 2014 due to favourable derivative positions for the Bank. 6 Eligible financial collateral includes cash and deposits as well as qualifying debt securities, equities and mutual funds. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 10| Page The Bank monitors the encumbrances of liquid assets as part of its Liquidity Risk Management Framework. This is accomplished by stress testing collateral requirements based on credit rating downgrades and interest rate shocks. As at June 30, 2015 and December 31, 2014, due to the positive market value of the swaps, the Bank would not be subject to any collateral requirements in the test scenarios where MBC’s credit rating is modified by up to two downgrades. Credit quality The Bank classifies a loan as impaired when, in the opinion of management, there is no longer reasonable assurance that principal or interest will be collected in accordance with the contractual terms. Loans are deemed impaired when contractual payments are more than 90 days past due, except for uninsured mortgage loans, which are classified as impaired at 180 days past due and Government of Canada guaranteed loans, which are classified as impaired at 365 days past due. When mortgage and other loans are impaired, contractual interest is no longer accrued. Contractual interest accruals are resumed once the contractual payments are no longer in arrears and are considered current. The Bank maintains allowances which, in management’s opinion, should be adequate to absorb credit-related losses in MBC’s lending portfolio. Individual allowances are recorded when, due to identified conditions specific to a particular loan, management believes there is no longer reasonable assurance of the full collection of principal and interest. On a quarterly basis, the Bank assesses whether any objective evidence of impairment exists for any individually assessed loan. The amount of individual allowance is measured as the difference between the asset’s carrying amount and the present value of estimated future cash flows discounted at the asset’s original effective interest rate and reduced by estimated costs of collection. Expected future cash flows are typically determined in reference to the fair value of collateral security underlying the mortgage and other loans (net of expected costs of realization and any amounts legally required to be paid to the borrowers) or observable market prices for the mortgage and other loans, if available. A collective allowance is established to cover any impairment that is considered to have occurred in the existing portfolio but cannot be determined on an item-by-item basis. The allowance covers the Bank’s core business lines where prudent assessment by the Bank and existing economic and portfolio conditions indicate that losses may be incurred. In making this judgment, management considers observable factors such as economic trends and business conditions, portfolio concentrations, trends in volumes and severity of delinquencies and management’s current assessment of factors that may affect the condition of the portfolio. The allowance for losses that are incurred but cannot be determined on an item-by-item basis is calculated using credit risk models that consider probability of default, loss given default and exposure at default. The provision for loan losses is charged to income by an amount necessary to bring the allowance for credit losses to a level determined appropriate by management. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 11| Page Mortgages and Other Loans by Risk Category Q2 2015(2) (Canadian $ millions) Mortgage loans 1 and 2 (1) 3 4 or higher Total mortgage loans Other loans 1 and 2 (1) 3 4 or higher Total other loans Total 1 and 2 (1) 3 4 or higher Total mortgage and other loans $ $ $ $ $ $ Q1 2015(2) 8,032 7,255 2,283 17,570 $ 195 1,076 479 1,750 $ 8,227 8,331 2,762 19,320 $ $ $ $ Q4 2014 8,243 6,323 3,074 17,640 $ 173 1,027 570 1,770 $ 8,416 7,350 3,644 19,410 $ $ $ $ Q3 2014 9,043 8,513 98 17,654 $ 390 1,353 29 1,772 $ 9,433 9,866 127 19,426 $ $ $ $ Q2 2014 9,002 8,549 88 17,639 $ 406 1,345 35 1,786 $ 9,408 9,894 123 19,425 $ $ 9,230 8,223 95 17,548 398 1,367 46 1,811 $ $ 9,628 9,590 141 19,359 (1) The internal risk ratings reflect the credit quality of the lending assets. Insured loans and loans with strong collateral are primarily included in this risk category. Presently, rating 1 criterion is not applicable to the Bank, therefore, ratings 1 & 2 have been combined. (2) During the first quarter of 2015, the Bank enhanced their internal risk rating process to include additional risk factors. This has resulted in a shift for mortgage and other loans from category 2 and 3 to category 4 in the first and second quarter of 2015. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 12| Page Fair Value of Derivative Instruments and Net Derivative Exposure (Canadian $ millions) Interest rate swaps Less: accrued interest Total Q2 2015 Collateral held Fair value Net (1) $ $ 30 21 9 $ $ Net derivative exposure 19 19 $ 31 31 $ 35 35 $ 41 41 $ 44 44 $ $ 11 11 Q1 2015 Interest rate swaps Less: accrued interest Total $ $ 42 29 13 $ $ $ 11 11 Q4 2014 Interest rate swaps Less: accrued interest Total $ $ 45 32 13 $ $ $ 10 10 Q3 2014 Interest rate swaps Less: accrued interest Total $ $ 50 33 17 $ $ 9 9 $ Q2 2014 Interest rate swaps Less: accrued interest Total (1) $ $ 54 32 22 $ $ $ 10 10 Net reflects contractual netting at default. Net amount equals the gross positive fair value as there are no offsetting negative positions held. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 13| Page Gross Credit Exposure (9) Drawn (1) (Canadian $ millions) By geographic location Country (5) Canada United States Province (5) Canada Ontario British Columbia Alberta Quebec Saskatchewan Manitoba Atlantic provinces Total exposure By counterparty Manulife One Residential mortgages Financial institution (6) Corporate Personal loans Sovereign (7) Other (8) Total exposure By contractual maturity Within 1 year 1 to 5 years Over 5 years No specific maturity Total exposure Undrawn (2) Q2 2015 Other off-balance Debt securities sheet (3) OTC (4) Drawn (1) Total Undrawn (2) Q1 2015 Other off-balance Debt securities sheet (3) OTC (4) Total $ - $ - $ - $ 60 5 $ 30 - $ 90 5 $ - $ - $ - $ 68 7 $ 42 - $ 110 7 $ 7,363 2,959 2,625 4,005 862 414 1,110 19,338 $ 3,130 1,266 1,040 1,436 342 163 358 7,735 $ 9 23 3 7 1 1 2 46 $ 26 5 8 104 $ 30 $ 10,502 4,274 3,668 5,453 1,205 578 1,478 27,253 $ 7,379 2,999 2,663 3,965 881 420 1,122 19,429 $ 3,062 1,249 1,029 1,418 339 164 359 7,620 $ 9 22 6 7 1 1 2 48 $ 26 8 109 $ 42 $ 10,450 4,296 3,698 5,390 1,221 585 1,491 27,248 15,624 1,919 283 1,512 19,338 $ 7,479 64 192 7,735 $ 46 46 $ 13 5 26 60 104 $ 30 30 $ 23,103 1,983 43 288 1,704 26 106 27,253 $ 15,757 1,862 281 1,529 19,429 $ 7,397 49 174 7,620 $ 48 48 $ 13 8 26 62 109 $ 42 42 $ $ $ $ $ $ 829 3,397 43 15,069 19,338 $ $ $ $ 457 7,278 7,735 $ $ $ $ 46 46 $ $ $ $ 73 31 104 $ $ $ $ 26 4 30 $ $ $ $ 1,385 3,432 43 22,393 27,253 $ $ $ $ 612 3,484 53 15,280 19,429 $ $ $ $ 363 7,257 7,620 (1) The amount of credit risk exposure resulting from loans advanced to a borrower. The exposure amounts presented in the above tables are gross of allowance for credit losses. (2) The amount of credit risk exposure resulting from the unutilized portion of an authorized credit line or unfunded committed credit facility. These commitments have no fixed maturity dates. (3) Other off-balance sheet items include letters of credit and indemnities. (4) Includes OTC derivatives. (5) Geographic information is based upon address of property mortgaged for mortgage loans and based upon residence of borrower for other loans. (6) Includes exposures to deposit taking institutions, contractual institutions and investment institutes. (7) Includes exposures to governments, central banks and certain public sector entities. (8) Other includes securitized investments in bonds and Residential Mortgage Backed Securities. (9) Gross credit risk exposure is before credit risk mitigants. This table excludes equity exposures. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures $ $ $ $ 48 48 $ $ $ $ 46 63 109 $ $ $ $ 31 11 42 $ $ $ $ 23,154 1,911 55 289 1,703 26 110 27,248 1,052 3,558 53 22,585 27,248 14| Page Gross Credit Exposure (9) (Continued) Drawn (1) (Canadian $ millions) By geographic location Country (5) Canada United States Province (5) Canada Ontario British Columbia Alberta Quebec Saskatchewan Manitoba Atlantic provinces Total exposure By counterparty Manulife One Residential mortgages Financial institution (6) Corporate Personal loans Sovereign (7) Other (8) Total exposure By contractual maturity Within 1 year 1 to 5 years Over 5 years No specific maturity Total exposure Undrawn (2) Q4 2014 Other off-balance Debt securities sheet (3) OTC (4) Drawn (1) Total Undrawn (2) Q3 2014 Other off-balance Debt securities sheet (3) OTC (4) Total $ - $ - $ - $ 74 - $ 45 - $ 119 - $ - $ - $ - $ 1,264 - $ 50 - $ 1,314 - $ 7,401 3,006 2,682 3,920 890 424 1,123 19,446 $ 3,019 1,237 1,016 1,397 335 161 358 7,523 $ 9 23 6 6 1 1 2 48 $ 26 28 128 $ 45 $ 10,429 4,292 3,704 5,323 1,226 586 1,511 27,190 $ 7,490 3,009 2,683 3,841 892 419 1,113 19,447 $ 3,003 1,231 1,031 1,380 336 163 358 7,502 $ 10 22 6 6 1 1 2 48 $ 160 76 45 35 51 1,631 $ 50 $ 10,663 4,338 3,765 5,227 1,229 618 1,524 28,678 15,784 1,850 288 1,524 19,446 $ 7,326 47 150 7,523 $ 48 48 $ 8 47 73 128 $ 45 45 $ 23,110 1,897 53 288 1,674 47 121 27,190 $ 15,818 1,803 276 1,550 19,447 $ 7,308 51 143 7,502 $ 48 48 $ 1,078 367 186 1,631 $ 50 50 $ $ $ $ $ $ 827 3,191 56 15,372 19,446 $ $ $ $ 307 7,216 7,523 $ $ $ $ 48 48 $ $ $ $ 42 78 8 128 $ $ $ $ 25 20 45 $ $ $ $ 1,201 3,289 64 22,636 27,190 $ $ $ $ 825 3,072 43 15,507 19,447 $ $ $ $ 384 7,118 7,502 (1) The amount of credit risk exposure resulting from loans advanced to a borrower. The exposure amounts presented in the above tables are gross of allowance for credit losses. (2) The amount of credit risk exposure resulting from the unutilized portion of an authorized credit line or unfunded committed credit facility. These commitments have no fixed maturity dates. (3) Other off-balance sheet items include letters of credit and indemnities. (4) Includes OTC derivatives. (5) Geographic information is based upon address of property mortgaged for mortgage loans and based upon residence of borrower for other loans. (6) Includes exposures to deposit taking institutions, contractual institutions and investment institutes. (7) Includes exposures to governments, central banks and certain public sector entities. (8) Other includes securitized investments in bonds and Residential Mortgage Backed Securities. (9) Gross credit risk exposure is before credit risk mitigants. This table excludes equity exposures. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures $ $ $ $ 48 48 $ $ $ $ 1,462 169 1,631 $ $ $ $ 23 27 50 $ $ $ $ 23,126 1,854 1,128 276 1,693 367 234 28,678 2,694 3,268 43 22,673 28,678 15| Page Gross Credit Exposure (9) (Continued) Drawn (1) (Canadian $ millions) By geographic location Country (5) Canada United States Province (5) Canada Ontario British Columbia Alberta Quebec Saskatchewan Manitoba Atlantic provinces Total exposure By counterparty Manulife One Residential mortgages Financial institution (6) Corporate Personal loans Sovereign (7) Other (8) Total exposure By contractual maturity Within 1 year 1 to 5 years Over 5 years No specific maturity Total exposure Undrawn (2) Q2 2014 Other off-balance Debt securities sheet (3) OTC (4) Total $ - $ - $ - $ 1,063 - $ 54 - $ 1,117 - $ 7,342 3,066 2,722 3,798 916 421 1,118 19,383 $ 2,990 1,233 1,024 1,372 344 168 356 7,487 $ 10 26 5 6 1 1 2 51 $ 159 252 125 35 20 1,654 $ 54 $ 10,501 4,577 3,876 5,211 1,261 590 1,496 28,629 $ $ $ $ $ 15,763 1,767 274 1,579 19,383 799 2,935 47 15,602 19,383 $ $ $ $ $ 7,267 62 158 7,487 474 7,013 7,487 $ $ $ $ $ 51 51 51 51 $ $ $ $ $ 810 591 253 1,654 1,480 174 1,654 $ $ $ $ $ 54 54 21 33 54 $ $ $ $ $ 23,030 1,829 864 274 1,737 591 304 28,629 2,774 3,142 47 22,666 28,629 (1) The amount of credit risk exposure resulting from loans advanced to a borrower. The exposure amounts presented in the above tables are gross of allowance for credit losses. (2) The amount of credit risk exposure resulting from the unutilized portion of an authorized credit line or unfunded committed credit facility. These commitments have no fixed maturity dates. (3) Other off-balance sheet items include letters of credit and indemnities. (4) Includes OTC derivatives. (5) Geographic information is based upon address of property mortgaged for mortgage loans and based upon residence of borrower for other loans. (6) Includes exposures to deposit taking institutions, contractual institutions and investment institutes. (7) Includes exposures to governments, central banks and certain public sector entities. (8) Other includes securitized investments in bonds and Residential Mortgage Backed Securities. (9) Gross credit risk exposure is before credit risk mitigants. This table excludes equity exposures. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 16| Page Loan Impairment by Counterparty and by Geographic Area (Canadian $ millions) By geographic location Province (1) Canada Ontario British Columbia Alberta Quebec Saskatchewan Manitoba Atlantic provinces Total Gross Total past impaired due or loans impaired Q1 2015 Past-due but not impaired Less 90 days Total pastthan and due but not 90 days greater impaired 15 8 4 23 4 2 4 60 $ 19 11 7 44 6 3 6 96 $ 37 21 2 60 $ 67 25 4 96 $ Q2 2015 Past-due but not impaired Less 90 days Total pastthan and due but not 90 days greater impaired $ $ 9 6 3 16 3 1 3 41 $ 22 17 2 41 $ $ 6 2 1 7 1 1 1 19 $ 15 4 19 $ $ By counterparty Manulife One Residential mortgages Personal loans Total $ (Canadian $ millions) Q3 2014 Past-due but not impaired Less 90 days Total pastthan and due but not 90 days greater impaired $ By geographic location Province (1) Canada Ontario British Columbia Alberta Quebec Saskatchewan Manitoba Atlantic provinces Total By counterparty Manulife One Residential mortgages Personal loans Total (1) $ $ $ $ 11 7 3 15 3 2 4 45 30 12 3 45 $ $ $ $ $ 5 4 2 9 1 2 23 17 6 23 $ $ $ $ $ 16 11 5 24 4 2 6 68 47 18 3 68 $ $ 4 3 3 21 2 1 2 36 $ 30 4 2 36 $ $ $ $ $ 15 4 7 16 4 2 6 54 $ 32 18 4 54 $ $ $ 2 2 2 6 2 1 2 17 $ 15 2 17 $ $ $ Gross Total past impaired due or loans impaired Q4 2014 Past-due but not impaired Less 90 days Total pastthan and due but not 90 days greater impaired Gross Total past impaired due or loans impaired 17 6 9 22 6 3 8 71 $ 23 9 10 44 7 4 11 108 $ 18 10 5 28 6 2 9 78 $ 47 20 4 71 $ 74 25 9 108 $ 57 16 5 78 $ $ $ 6 3 1 22 1 1 3 37 $ 27 5 5 37 $ $ $ Gross Total past impaired due or loans impaired Q2 2014 Past-due but not impaired Less 90 days Total pastthan and due but not 90 days greater impaired Gross Total past impaired due or loans impaired $ $ $ $ $ $ 4 4 2 16 1 3 30 21 5 4 30 $ $ $ $ 20 15 7 40 5 2 9 98 68 23 7 98 $ $ $ 16 7 5 21 2 1 4 56 36 17 3 56 $ $ $ $ 4 4 1 8 1 3 21 16 5 21 $ $ $ $ 20 11 6 29 3 1 7 77 52 22 3 77 $ $ $ 4 5 2 13 2 26 21 3 2 26 $ $ $ $ $ $ 14 5 3 19 4 2 6 53 $ 35 13 5 53 $ $ $ 4 5 2 9 2 3 25 $ 22 3 25 $ $ $ $ $ 5 2 1 19 1 1 2 31 $ 22 5 4 31 $ $ $ 23 12 6 47 7 3 11 109 79 21 9 109 24 16 8 42 3 1 9 103 73 25 5 103 Based upon address of property mortgaged for mortgage loans and residence of borrowers for other loans. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 17| Page Allowances by Counterparty and by Geographic Area Q1 2015 Allowance Q2 2015 Allowance (Canadian $ millions) By geographic location Country (1) Canada Province (1) Canada Ontario British Columbia Quebec Atlantic provinces Total By counterparty Manulife One Personal loans Other Total Individual Collective (2) Total Individual Collective Q4 2014 Allowance (2) Total Individual Collective Q3 2014 Allowance (2) Total Individual Q2 2014 Allowance Collective (2) Total Individual Collective (2) Total $ - $ 13 $ 13 $ - $ 14 $ 14 $ - $ 16 $ 16 $ - $ 19 $ 19 $ - $ 21 $ 21 $ 1 3 1 5 $ 13 $ 1 3 1 18 $ 1 1 2 1 5 $ 14 $ 1 1 2 1 19 $ 1 2 1 4 $ 16 $ 1 2 1 20 $ 1 1 1 3 $ 19 $ 1 1 1 22 $ 1 1 1 3 $ 21 $ 1 1 1 24 3 3 $ $ $ $ 4 1 5 $ $ $ 13 13 $ $ $ $ $ 4 1 13 18 $ 4 1 5 $ $ $ 14 14 (1) Based upon address of property mortgaged for mortgage loans and residence of borrowers for other loans. (2) Allowance has been calculated based on the portfolio and is not split by province. $ $ $ 4 1 14 19 $ $ $ 3 1 4 $ $ $ 16 16 $ $ $ $ 3 1 16 20 $ $ 3 3 $ $ $ 19 19 $ $ $ 3 19 22 $ $ $ $ 21 21 $ $ $ $ 3 21 24 Provision for Credit Losses (1) 2014 Q3 2015 Other (2) Q1 Q2 (Canadian $ millions) $ (1) $ Q4 1 $ (1) $ (1) Provision represents charge to Consolidated Statements of Income for the period. It has been calculated based on the portfolio and is not split by counterparties. (2) A special one-time provision for probable credit losses was booked in Q2 2014. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures Fiscal YTD Q2 (1) $ 2014 2015 13 $ - $ 14 18| Page Individual Allowances for Impairment on Mortgages and Loans Balance, beginning of period Impairment loss for the period: Write-offs Provision for credit losses Balance, end of period 2014 2015 Q2 (Canadian $ millions) Q1 $ 5 $ 5 Q4 $ 4 $ (2) 3 5 Q3 $ 3 $ (1) 2 4 Q2 $ 3 $ (1) 1 3 $ 3 $ (1) 1 3 Collective Allowance for Impairment on Mortgages and Loans Balance, beginning of period Provision for credit losses(1) Balance, end of period (1) 2014 2015 Q2 (Canadian $ millions) $ $ Q1 14 (1) 13 $ $ Q4 16 (2) 14 $ $ Q3 19 (3) 16 $ $ Q2 21 (2) 19 $ $ 9 12 21 A special one-time provision for probable credit losses was booked in Q2 2014. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 19| Page Market Risk Market risk is the risk of loss resulting from market price volatility, interest rate changes and adverse foreign currency rate movements. Market price volatility relates to changes in the prices of publicly traded equities and to impacts of interest rate movements on the lending portfolio. Governance structure The Board of Directors annually review and approve the capital, liquidity, foreign exchange, interest rate risk and investment management policies. The Board of Directors have ultimately delegated the responsibility for the strategic management of market, interest rate and liquidity risks to ALCO. The ALCO risk management strategy addresses the interest rate risk arising between asset returns and supporting liabilities and is designed to keep potential losses stemming from these risks within acceptable limits. Actual investment positions and risk exposures are monitored to ensure policy guidelines and limits are adhered to. Positions are reported to ALCO on a monthly basis and to MFC’s Global ALCO on a quarterly basis. The Bank invests in common equities based on limits set within the Investment Policy. Available-for-sale securities MBC holds equity and debt instruments that have been classified as available-for-sale (“AFS”) based on management’s intentions. As at June 30, 2015 the Bank held $209 million (December 31, 2014 – $210 million) of publicly traded AFS equity securities. The AFS equity securities are measured initially at their fair values plus directly attributable transaction costs, and are subsequently presented in the Consolidated Statements of Financial Position at their fair values using published bid prices. Unrealized gains and losses on AFS securities are recorded, net of taxes, in accumulated other comprehensive income (“AOCI”). Unrealized foreign currency translation gains and losses on monetary AFS securities are recorded immediately in income. Premiums or discounts on purchases of AFS debt securities are amortized over the terms to maturity on an effective interest rate basis. When AFS securities are sold, the unrealized gains (net of unrealized losses) are transferred from AOCI to the Consolidated Statements of Income. As at June 30, 2015, the total pre-tax unrealized gains recorded in AOCI related to AFS securities was $11 million (December 31, 2014 - $30 million). The cumulative realized gains arising from the sale of AFS securities for the three months ended June 30, 2015 was $5 million (for the three months ended June 30, 2014 - $8 million) and for the six months ending June 30, 2015 was $11 million (for six months ended June 30, 2014 - $9 million). MBC holds mortgage backed securities (“MBS”) and asset backed securities (“ABS”), which are classified as AFS debt investments, and recorded at market values. MBC manages securitization exposures related to short-term and long-term investments to approved limits and rating requirements specified by investment policy guidelines. These securitization positions are managed using a combination of market standard systems and third party data providers to monitor performance data and manage risks associated with the investments. All securitization exposures are included in the banking book. All of the Bank’s investments in securitizations held as at June 30, 2015 and December 31, 2014 are Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 20| Page in National Housing Act Mortgage Backed Securities (“NHA MBS”) rated AAA by an External Credit Assessment Institutions (“ECAI”). Refer to the liquidity risk section of this document for quantitative disclosures of the securitization exposures in the banking book. For debt issues, the ECAI ratings are used for managing market risk and, if not available, MLI’s internal risk ratings are used. When ratings from more than one approved agency are available for a single issue, the priority sequence of rating agencies is Standard & Poor’s (“S&P”), Moody’s Investor Service, DBRS, Fitch Rating Services, and the parent company’s internal risk rating. Interest rate risk Interest rate risk is identified using a variety of techniques and measures that are primarily based on projecting asset and liability cash flows under a range of current and future interest rate and market return scenarios. MBC uses traditional asset-liability management techniques as well as quantitative methods to stress test the asset-liability portfolio. MBC applies monthly sensitivity analysis to specifically assess interest rate risk. The results of the analyses are reviewed by ALCO to determine whether they are within prescribed limits for sensitivity of net interest income to changes in the yield curve. The following table shows the sensitivity of MBC’s consolidated pre-tax net interest income to interest rate risk over the next 12 months. Interest Rate Risk 7 100 basis point rate increase 200 basis point rate increase 100 basis point rate decrease 200 basis point rate decrease (2) Q1 2015 (1) Q2 2015 (1) (Canadian $ millions) $ 18 37 (17) (17) $ 23 47 (21) (21) $ 18 36 (18) (18) Q2 2014 (1) Q3 2014 (1) Q4 2014 (1) $ 21 41 (20) (20) (1) The interest sensitivity assumes that the Bank moves all bank administered rates for lending and deposits directly with market rates. The Bank has the ability to mitigate margin impact through its administered rates. (2) The floor of zero on government rates and corporate spreads causes the 200 basis point decrease to have the same impact as the 100 basis point decrease due to the current low interest rate environment. $ 21 42 (21) (21) Derivatives are used to manage interest rate risk. To mitigate the unique risks associated with the use of derivatives, the Bank has specific risk management policies and processes. The policies include limits on the maximum exposure on derivative transactions, authorized types of derivatives and derivative applications, delegated authorization limits for specific personnel and collateral management. The policies also require pre-approval of all derivative application strategies and regular monitoring of the effectiveness of the strategies employed. 7 A parallel movement in interest rates includes a change in government, swap and corporate rates, with a floor of zero on government rates and corporate spreads. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 21| Page Liquidity Risk Liquidity risk is the risk of not having access to sufficient funds or liquid assets to meet both expected and unexpected cash and collateral demands. At least annually, the Board of Directors review and approve the liquidity management policy and review the liquidity contingency plan, which define the main framework for managing liquidity risk. Risk tolerances and limits are determined by the Board of Directors. The liquidity contingency plan outlines various liquidity statuses based on name specific and market-wide stress events and includes a step-by-step action plan to be followed under each liquidity status. Liquidity stress testing is done on a monthly basis to monitor the liquidity risk tolerance. This is achieved by running an extreme but plausible stress scenario model. The assumptions of this model, which management believes to be more conservative than those specified under Basel III, are determined based on client type, insurance coverage, account size and distribution channel. The Bank’s Treasury department ensures that the stress model and assumptions are reviewed and submitted to ALCO for approval at least annually. The Bank’s Treasury department runs regulatory stress scenarios such as the Liquidity Coverage Ratio (“LCR”) and Net Cumulative Cash Flow (“NCCF”) as additional monitoring tools. To meet anticipated liquidity needs in both stable and stressed conditions, the Bank’s Treasury department actively manages liquidity risk. The liquidity risk management processes are designed to enable the payment of the Bank’s obligations as they come due, under both normal and adverse circumstances. Liquid assets include unencumbered assets that are marketable, can be pledged as security for borrowings, and can be converted to cash in a timeframe that meets liquidity requirements. The Bank’s liquid assets as at June 30, 2015 were $3.6 billion (17 per cent of total assets) compared to $3.5 billion as at December 31, 2014 (16 per cent of total assets). In January 2013, the BCBS released its final rules for LCR, with phased in timelines for compliance, starting with a minimum of 60% coverage in 2015 and increasing by 10% annually to 100% in 2019. However, OSFI has required 100% coverage effective January 1, 2015, which has been classified within the new OSFI Liquidity Adequacy Requirements (“LAR”) guideline finalized on May 31, 2014. The minimum LCR target was exceeded by the Bank during the first half of 2015. Governance structure The Liquidity Management Policy is reviewed and approved by the Board of Directors. The policy establishes risk tolerances and limits and govern activities that may have an impact on the Bank’s liquidity position. The Board of Directors delegate oversight of liquidity management to ALCO. The Treasurer reports to ALCO and is responsible for executing the liquidity management policy and overseeing treasury operations. The Treasurer assesses whether appropriate resources are available for meeting the policy objectives. Periodically, the Treasurer evaluates the effectiveness of the Bank’s Treasury department, taking into consideration internal or external factors such as the evolving regulatory environment, emerging risks and other factors. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 22| Page Funding The Bank’s main source of funding comes from retail deposits. MBC diversifies funding across source, channel, product and term by offering registered and non-registered retail savings accounts, GIC and secured and unsecured wholesale term funding. Funding diversification is monitored and reported to ALCO and the Board of Directors. The Bank’s ability to securitize high quality residential mortgage loans has provided a key source of diversified funding and contingent liquidity. Securitization funding provides the Bank with long-term funding at very attractive interest rates. Refer to the Securitization section below for details on the securitization programs. In 2010, MBC created a wholly owned subsidiary, MTC, which has been a strong source of deposit funding totalling $1.8 billion as at June 30, 2015 (December 31, 2014 - $1.9 billion). Securitization MBC acts in the capacity of sponsor, originator, servicer, and provider of credit enhancement for its securitization programs. Mortgage loans purchased by MBC from a third party are serviced by a third party mortgage servicer. In addition, MBC also invests in short and long-term investment grade asset-backed securities. The sections below provide an overview of the Bank’s securitization programs. PCMT securitization program MBC has created a program (PCMT) to securitize certain Manulife One accounts. Eligibility criteria are defined in the program documentation and include Manulife One accounts that are insured by CMHC. These accounts are pooled by MBC and undivided co-ownership interests in the receivables of the pool are then sold to PCMT in exchange for cash. PCMT funds the purchase of the co-ownership interests by issuing term notes. Collateralized term notes are rated AAA by S&P and DBRS. The pool of Manulife One accounts supporting the notes is legally isolated from MBC’s assets and the cash flows generated from the pool are used to provide interest and principal payments on the term notes. MBC’s continuing involvement includes servicing the pool of Manulife One accounts and performing an administrative role for PCMT. MBC also provides credit enhancements to PCMT in the form of cash reserve accounts in the amount of $10 million (December 31, 2014 – $10 million), over-collateralization of the pool and excess spread consisting of excess cash receipts that are only attributable to MBC after the periodic obligations of PCMT have been met. The restricted cash will be drawn upon only in the event of insufficient cash flows from the underlying pool to satisfy the obligations of PCMT. MBC also provides loans to PCMT to pay for upfront transaction costs. These loans are subordinate to all notes issued by PCMT. The PCMT securitization program diversifies MBC’s funding capabilities by providing an additional source of funds. The availability of multiple funding channels enhances MBC’s ability to obtain low cost funds and provides increased liquidity. During the three month and six month periods ended June 30, 2015 and year ended December 31, 2014, no secured term notes have been issued. As at June 30, 2015, term notes of $2 billion (December 31, 2014 - $2 billion) are outstanding. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 23| Page In the March 2013 budget release, the federal government proposed the prohibition of any taxpayer backed insured mortgages as collateral in securitization vehicles that are not sponsored by CMHC. In the 2015 budget, the federal government re-affirmed its intent to legislate this change. The Department of Finance has released a new draft of the proposed regulations. However, the finalization of the regulations and timeline for implementation have not been released by the Department of Finance at this time. NHA MBS securitization program MBC securitizes insured amortizing Canadian residential mortgage loans through the creation of MBS pools under the NHA MBS program and either holds them on the Consolidated Statements of Financial Position or sells them to third party investors. MBC expects to continue to issue NHA MBS in volumes consistent with the growth of insurable mortgage assets, subject to CMHC allocations of guarantees for new market NHA MBS. The entire amount of securitized mortgage loans remains on the Bank’s Consolidated Statements of Financial Position as at June 30, 2015. CMB securitization program MBC completed a new funding initiative in March 2015, participating in the CMHC sponsored CMB program. The CMB program represents the lowest cost funding alternative for the Bank’s insured amortizing mortgage products. CMB issuances are backed by NHA MBS pools and the payment structure consists of semi-annual coupon payments and a bullet payment at maturity. At issuance of CMB, a secured borrowing liability is created and loans backing the CMB remain on the Bank’s Consolidated Statement of Financial Position. Securitization accounting MBC’s securitization programs do not meet derecognition requirements. Manulife One accounts securitized through PCMT remain on MBC’s Consolidated Statements of Financial Position as the Bank retains the pre-payment and interest rate risk associated with these accounts, which represents substantially all of the risks and rewards associated with the transferred assets. These transactions are accounted for as secured financing transactions and MBC continues to recognize the accounts as assets and records a secured borrowing liability (i.e. notes payable, which is accounted for at amortized cost). Interest income on the assets and interest expense on the notes payable are recorded using the effective interest rate method. Transactions under the PCMT program are consolidated with MBC. Mortgage loans securitized through the NHA MBS program also remain on MBC’s Consolidated Statements of Financial Position as the Bank retains the pre-payment, interest rate and other price risks. MBC also retains the interest spread between the securities and the underlying mortgage assets. If MBC creates an NHA MBS security without selling it, a liability is not recognized. All securitization exposures are included in the banking book. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 24| Page Capital treatment for securitization exposures As discussed in the Regulatory Capital and Capital Ratios section of this document, MBC utilizes the Standardized Approach to assign risk weightings to assets, including mortgages entered into the NHA MBS and PCMT programs that do not qualify for de-recognition as detailed above, as well as securitization exposures resulting from short-term and long-term investments. For securitization exposures resulting from short-term and long-term investments, the Bank assigns credit assessments from OSFI authorized ECAI for purposes of calculating risk-weighted assets. Summary of Securitized Assets (1) Securitization program (Canadian $ millions) Manulife One securitization Securitized mortgages Restricted cash Total Manulife One securitization NHA MBS unsold (2) Sold to CMB Total $ $ $ Investment in securitized assets (Canadian $ millions) NHA MBS Asset-backed commercial paper Total (1) These are securitized mortgages. (2) When a security is created but remains unsold, no liability is recognized. Q1 2015 Q2 2015 2,000 10 2,010 1,475 98 3,583 $ $ $ $ 60 60 $ $ $ Q1 2015 Q2 2015 $ 2,000 10 2,010 1,482 100 3,592 Q4 2014 $ $ 62 62 Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 2,000 10 2,010 1,293 3,303 Q3 2014 $ $ $ Q4 2014 $ $ 73 73 2,042 10 2,052 1,031 3,083 Q2 2014 $ $ $ Q3 2014 $ $ 186 455 641 2,042 10 2,052 880 2,932 Q2 2014 $ $ 253 542 795 25| Page Operational Risk Operational risk is the risk of loss resulting from inadequate or failed internal processes, systems failures, human performance failures or from external events. Key risk factors Operational risk is inherent in all of MBC’s business activities and encompasses a broad range of risks including regulatory compliance failures, legal disputes, technology failures, business interruption, information security and privacy failures, ineffective human resource management, processing errors, modeling errors, ineffective business integration, theft and fraud, and damage to physical assets. Exposures can take the form of financial losses, regulatory sanctions, loss of competitive positioning and damage to reputation. Operational risk is embedded in all of the practices used to manage other risks such as credit risk, market risk and liquidity risk. If not managed effectively, operational risk can impact the ability to manage these key risks. Risk management strategy MBC’s Operational Risk Management Policy and Framework outline the governance structure, risk appetite, the level of risk tolerance, and set the foundation for mitigating operational risks. This base is strengthened by the establishment of appropriate internal controls and systems and by seeking to retain trained and competent people throughout the organization. Risk management programs have been established across functional business areas for specific operational risks that could materially impact the ability to do business or negatively impact the reputations of MBC, MTC, and PCMT. Business area managers are accountable for the day-to-day management of the operational risks inherent in their operations. Business and functional areas perform risk control self-assessments to identify, document and assess inherent operational risks and the effectiveness of internal controls. The Bank’s CRO and the MBC Operational Risk Management Team provide independent oversight of risk taking and risk mitigation activities across the enterprise. Key risk indicators are monitored and provide early warnings of emerging control issues. Business area managers proactively modify procedures where emerging control issues are identified. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 26| Page Capital Management MBC’s Capital Management Framework provides the policies and processes for defining, measuring and strategically managing capital in a coordinated consistent manner. Within this framework, the Bank utilizes an internal capital adequacy assessment process, which informs strategies for achieving capital targets in a manner consistent with the Bank’s risk assessments and business plans. The capital management framework together with related policies, enables MBC to review its risk profile from a regulatory capital viewpoint with the intent of ensuring that capital levels: Remain sufficient to support the Bank’s risk profile and outstanding commitments; Exceed minimum regulatory capital requirements by an acceptable margin; Are capable of withstanding a severe but plausible economic downturn stress scenario; and Remain consistent with strategic and operational goals, shareholder and rating agency expectations. In the assessment of capital adequacy, the Bank adopts regulatory capital definitions and measures. To maintain or adjust the capital structure, the Bank may issue new shares or subordinated debt, adjust the dividend payment to its shareholders, or return capital to shareholders. The Board of Directors approves the capital plan annually. The Capital Management Committee (“CMC”), which is comprised of executive members of the management team, meets on a regular basis in order to provide oversight of operational capital management. This includes reviews and recommendations of capital management policies for approval by the Board of Directors. The adequacy of capital is assessed by considering capital requirements necessary to offset unexpected losses arising from credit risk, market risk and operational risk. The minimum regulatory capital that the Bank is required to hold is determined by OSFI. MBC’s approach to capital management is aligned to support its business model and strategic direction. Regulatory capital Capital levels for banks are regulated pursuant to guidelines issued by OSFI, which are based on standards issued by the Bank for International Settlements. In December 2010, the BCBS issued “Basel III: A global regulatory framework for more resilient banks and banking systems” (“Basel III”) which focuses on improving the banking industry’s ability to absorb shocks from financial and economic stress through increased quality and quantity of capital requirements, measures to reduce build-up of excessive leverage and pro-cyclicality in the banking sector, and new liquidity standards. Capital instruments issued by MBC are required to meet qualifying criteria before inclusion in the relevant capital category. To enable banks to meet the new standards, Basel III contains transitional arrangements commencing January 1, 2013. Firstly, eligible nonqualifying capital instruments will be phased out from capital over 10 years. Secondly, applicable regulatory adjustments to capital will be phasedin over five years. Under these rules, all applicable regulatory adjustments are multiplied by a factor beginning with 0% in 2013, 20% in 2014, 40% in 2015, through to 100% in 2018, representing the percentage to be deducted from capital each year. The portion of the CET1 regulatory Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 27| Page adjustments not deducted from CET1, Additional Tier 1 or Tier 2 capital during the transitional period will continue to be subject to previous regulatory treatment. Effective January 1, 2013, as the Bank implemented OSFI’s CAR guideline, qualifying Additional Tier 1 and Tier 2 capital instruments are required to include a NVCC clause, under which these instruments are converted to common shares at an OSFI prescribed trigger event. These requirements are designed to ensure loss absorbency of capital at the point of non-viability. At implementation, the Bank’s preferred shares and subordinated debt did not include the NVCC clause and were subject to the transitional phase-out over 10 years. Phase-out impacts under Basel III provisions for 2013 and 2014 were negated through two capital rebalancing transactions. Effective Q1 2015, the Bank has amended the terms of the preferred shares to include the NVCC clause. The Bank's preferred shares are no longer subject to transitional phase-out, as the preferred shares meet all the requirements for inclusion of Regulatory Capital under OSFI’s CAR Guideline. The Bank has obtained the consent and approval from OSFI for an additional redemption and cancellation of $50 million of subordinated debt effective December 31, 2015. Effective January 1, 2015, the Leverage Ratio has replaced the ACM as the new leverage measure for Banks in Canada, as mandated by OSFI. MBC’s capital is comprised of the following capital instruments: Common Equity Tier 1 Common shares - MBC is authorized to issue an unlimited number of voting, non-redeemable common shares without nominal or par value. The Bank had 1,725,476 common shares outstanding as at June 30, 2015 (December 31, 2014 – 1,725,476) issued to MLI. Additional Tier 1 Capital Non-cumulative preferred shares - MBC is authorized to issue an unlimited number of non-voting, redeemable preferred shares (subject to regulatory approval) entitled to non-cumulative dividends at a predetermined dividend rate, issuable in series, without nominal or par value. As at June 30, 2015, the Bank has issued and outstanding series G to J totaling 154,000 preferred shares to related entities within MFC (December 31, 2014 – 154,000), which as at June 30, 2015 were qualifying capital and excluded from the transitional phase-out. The dividend rates on these preferred shares range from 5% to 6.25% per annum. Tier 2 Capital Instruments Subordinated debt - Subordinated debt have been issued at par to related entities within MFC and contain a floating rate of interest ranging from BA rate + 1.61% to BA rate + 1.93% per annum with maturity dates ranging from 2022 to 2025. As at June 30, 2015, the Bank had $68 million subordinated debt (December 31, 2014 – $68 million), which were non-qualifying capital eligible for transitional phase-out. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 28| Page Basel III Regulatory Capital (Transitional Basis) (1) (Canadian $ millions except as noted) Common Equity Tier 1 capital: instruments, reserves and regulatory adjustments 1 Directly issued qualifying common share capital plus related stock surplus 2 Retained earnings 3 Accumulated other comprehensive income (and other reserves) 28 Regulatory adjustments applied to Common Equity Tier 1 29 Common Equity Tier 1 capital (CET1) Additional Tier 1 capital: instruments and regulatory adjustments 33 Directly issued capital instruments subject to phase out from Additional Tier 1 43 Regulatory adjustments applied to Additional Tier 1 44 Additional Tier 1 capital (AT1) 45 Tier 1 capital (T1 = CET1 + AT1) Q1 2015 Q2 2015 $ $ 321 $ 888 8 (2) 1,215 $ Q4 2014 321 $ 854 17 (1) 1,191 $ 321 822 22 1,165 $ 154 154 1,345 $ 154 154 1,319 $ $ $ $ 68 9 77 154 154 1,369 $ $ $ 68 9 77 $ 68 9 77 59 Total Capital (TC = T1 +T2) $ 1,446 $ 1,422 $ 60 Total risk weighted assets $ 6,121 $ 6,128 $ Tier 2 capital: instruments, provisions and regulatory adjustments 47 Directly issued capital instruments subject to phase out from Tier 2 50 Eligible allowances 58 Tier 2 capital (T2) $ $ $ $ Capital ratios (%) 61 Common Equity Tier 1 62 Tier 1 63 Total Capital Capital Instruments subject to phase-out arrangements 82 Current cap on AT1 instruments subject to phase out arrangements2 83 Amounts excluded from AT1 due to cap 84 Current cap on T2 instruments subject to phase out arrangements 85 Amounts excluded from T2 due to cap $ $ $ 68 - $ $ 19.4% 21.9% 23.2% 19.9% 22.4% 23.6% $ Q3 2014 68 - $ $ $ $ $ 154 $ (2) 152 $ 1,281 $ 321 755 25 1,101 154 (1) 153 1,254 $ $ 235 9 244 $ 235 21 256 1,396 $ 1,525 $ 1,510 5,983 $ 6,213 $ 6,058 19.5% 22.0% 23.3% $ 321 785 23 1,129 Q2 2014 154 68 - 18.2% 20.6% 24.6% $ (1) Allows for certain adjustments to CET1, the largest of which being goodwill and intangible assets and the threshold deductions to be phased in over a period of five years starting in 2014, while retaining the phase out (2) During the first quarter of 2015, the Bank amended the terms of the preferred shares to include the NVCC criteria. The Bank's preferred shares are no longer subject to transitional phase-out, as the preferred 154 235 - 18.2% 20.7% 24.9% $ 154 235 - rules for non-regulatory capital instruments. shares meet all the requirements for inclusion of Regulatory Capital under the OSFI CAR Guideline. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 29| Page Basel III Regulatory Capital (All-in Basis) (1) (Canadian $ millions except as noted) Common Equity Tier 1 capital: instruments, reserves and regulatory adjustments 1 Directly issued qualifying common share capital plus related stock surplus 2 Retained earnings 3 Accumulated other comprehensive income (and other reserves) 28 Total regulatory adjustments to Common Equity Tier 1 29 Common Equity Tier 1 capital (CET1) Q1 2015 Q2 2015 Q4 2014 Q3 2014 Q2 2014 $ 321 $ 888 8 (4) 1,213 $ $ $ $ 154 154 1,367 $ $ $ 154 154 1,343 $ $ $ 154 154 1,317 $ $ $ 154 154 1,282 $ $ $ 154 154 1,254 $ $ $ 235 9 244 $ $ 68 9 77 $ $ 68 9 77 $ $ 68 9 77 $ 235 21 256 59 Total Capital (TC = T1 +T2) $ 1,444 $ 1,420 $ 1,394 $ 1,526 $ 1,510 60 Total risk weighted assets $ 6,118 $ 6,126 $ 5,981 $ 6,211 $ 6,056 Additional Tier 1 capital: instruments and regulatory adjustments 33 Directly issued capital instruments subject to phase out from Additional Tier 1 44 Additional Tier 1 capital (AT1) 45 Tier 1 capital (T1 = CET1 + AT1) Tier 2 capital: instruments, provisions and regulatory adjustments 47 Directly issued capital instruments subject to phase out from Tier 2 50 Eligible allowances 58 Tier 2 capital (T2) $ 321 $ 854 17 (3) 1,189 $ 321 $ 822 22 (2) 1,163 $ 321 $ 785 23 (1) 1,128 $ 321 755 25 (1) 1,100 Capital ratios (%) 61 Common Equity Tier 1 62 Tier 1 63 Total Capital 19.8% 22.3% 23.6% 19.4% 21.9% 23.2% 19.5% 22.0% 23.3% 18.2% 20.7% 24.6% 18.2% 20.7% 24.9% National Target - All-in Basis 69 National Common Equity Tier 1 minimum ratio (if different from Basel III minimum) 70 Tier 1 capital all-in target ratio 71 Total capital all-in target ratio 7% 8.5% 10.5% 7% 8.5% 10.5% 7% 8.5% 10.5% 7% 8.5% 10.5% 7% 8.5% 10.5% (1) Capital calculated to include all of the regulatory adjustments that will be required by 2019 but retaining the phase-out rules of non-qualifying capital. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 30| Page Risk-weighted Assets (All-in Basis) Residential mortgages (3) Bank Other loans Sovereign Equity Other Total credit risk Operational and market risk Credit Valuation Adjustment (Phase-in) Total risk-weighted assets $ $ $ 17,620 2,034 1,921 26 209 109 21,919 n.a. n.a. 21,919 $ $ $ 3,345 407 1,513 209 37 5,511 607 6,118 Q4 2014 Exposure Risk-weighted amount (1) assets (2) Q1 2015 Exposure Risk-weighted amount (1) assets (2) Q2 2015 Exposure Risk-weighted amount (1) assets (2) (Canadian $ millions, except where indicated) $ $ $ 17,679 2,439 1,931 26 214 108 22,397 n.a. n.a. 22,397 $ $ $ 3,277 488 1,523 214 31 5,533 593 6,126 $ $ $ 17,617 2,114 1,856 46 210 106 21,949 n.a. n.a. 21,949 $ $ $ 3,254 423 1,468 4 210 33 5,392 590 (1) 5,981 Q3 2014 Exposure Risk-weighted amount (1) assets (2) $ $ $ 17,602 2,886 1,870 367 200 670 23,595 n.a. n.a. 23,595 $ $ $ 3,239 577 1,481 10 200 123 5,630 582 (1) 6,211 (1) Total exposure represents exposure at default which is the expected gross exposure upon the default of an obligor. This amount is before any specific allowances or partial write-offs and does not reflect the impact of credit risk mitigation and collateral held. (2) Numbers are calculated using the standardized approach per the guidelines issued by OSFI under the Basel III “All-in” framework methodology. (3) Residential mortgages include Manulife One. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures Q2 2014 Exposure Risk-weighted amount (1) assets (2) $ $ $ 17,338 2,373 1,901 591 192 1,022 23,417 n.a. n.a. 23,417 $ $ $ 2,966 475 1,498 4 192 339 5,474 583 (1) 6,056 31| Page Leverage Ratio Common Disclosure on an “All-in” Basis1 (Canadian $ millions except as noted) On-balance sheet exposures 1 On-balance sheet items excluding derivatives and SFTs 2 Asset amounts deducted in determining Basel III “all-in” Tier 1 capital 3 Total on-balance sheet exposures (excluding derivatives and SFTs) (sum of lines 1 and 2) Derivative exposures 4 Replacement cost associated with all derivative transactions (i.e. net of eligible cash variation margin) 11 Total derivative exposures (sum of lines 4 to 10) Q2 2015 Q1 2015 21,667 (4) 21,663 22,153 (3) 22,150 31 31 44 44 Other off-balance sheet exposures 17 Off-balance sheet exposure at gross notional amount 18 (Adjustments for conversion to credit equivalent amounts) 19 Off-balance sheet items (sum of lines 17 and 18) 7,798 (6,874) 924 7,618 (6,724) 894 Capital and Total Exposures 20 Tier 1 capital 21 Total Exposures (sum of lines 3, 11, 16 and 19) 1,367 22,618 1,343 23,088 Leverage Ratios 22 Basel III leverage ratio (1) 6.0% 5.8% Under the public disclosure requirements related to the Basel III Leverage Ratio, MBC as a non Domestic Systemically Important Bank (D-SIB) is only required to provide a breakdown of the leverage ratio regulatory elements on an “all-in” basis. As such no disclosure is required on a transitional basis and any difference would be immaterial. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 32| Page B20 Disclosures Residential mortgage loans and Manulife One 8 MBC had $1.9 billion residential mortgage loans of which $1.4 billion (74%) were insured and $0.5 billion (26%) were uninsured. In addition, the Bank had $15.6 billion of Manulife One loans of which $6.9 billion (44%) were insured and $8.7 billion (56%) uninsured. Overall as at June 30, 2015, MBC had $17.5 billion in residential mortgage and Manulife One mortgage loans of which $8.3 billion (47%) were insured. All residential mortgage loans and Manulife One mortgage loans were originated in Canada. The table outlining the residential mortgage loans and Manulife One 9 portfolios by geographic region and type is included in the quantitative disclosures below. Residential mortgage loans and Manulife One (fixed10) portfolios by amortization period A summary of MBC’s residential mortgage loans and Manulife One (fixed) by remaining amortization the mortgage agreement is presented in the quantitative section below. 11 period based on the contractual terms of Average loan-to-value (LTV) ratio: newly originated and acquired The LTV ratio factors in the amount of collateral value that supports the loan in comparison to the loan value. The table below in the quantitative 12 disclosures provides a summary of the weighted average LTV ratio by geographic region and type for newly originated and acquired uninsured mortgage loans and HELOCs (including refinances with increase in funds or limits) during the current period. MBC had a conservative and high quality residential mortgage loans portfolio with 74% (December 31, 2014 – 74%) of residential mortgage loans and 44% (December 31, 2014 – 47%) of Manulife One insured as at June 30, 2015. The Bank regularly monitors the credit quality of its portfolio and has implemented a program (PAM) where the Bank proactively takes corrective actions prior to loans going into arrears. The Bank also performs stress tests in order to assess the expected losses on the portfolio in a scenario of a severe shock to the real estate market. The tests indicate that MBC is well positioned to absorb credit losses resulting from conditions assumed in the stress tests. 8 Insured mortgage loans and Manulife One accounts refer to mortgage loans and accounts whereby the exposure to default is mitigated by insurance through the CMHC or other private mortgage default insurers. 9 Region is based upon address of property mortgaged. 10 Fixed represents the amortizing portion of the Manulife One account. 11 Remaining amortization is the difference between the contractual amortization and the time elapsed since origination. 12 Region is based upon address of property mortgaged. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 33| Page B20 - Mortgages by Province (Canadian $ millions, except where indicated) Insured (2) Q2 2015 Total Uninsured (2) Residential mortgages (1) Alberta $ Atlantic provinces British Columbia Manitoba Ontario Québec Saskatchewan Total $ 276 83 115 16 430 437 72 1,429 $ Manulife One Alberta Atlantic provinces British Columbia Manitoba Ontario Québec Saskatchewan Total 1,206 428 1,364 158 2,356 1,043 333 6,888 $ $ $ Insured (2) $ $ 277 79 111 15 424 363 69 1,338 $ Manulife One Alberta Atlantic provinces British Columbia Manitoba Ontario Québec Saskatchewan Total 1,329 460 1,497 174 2,647 1,144 373 7,624 $ $ $ 989 487 1,069 197 3,556 2,067 371 8,736 $ $ $ $ $ 42 24 29 5 138 211 16 465 $ 932 462 1,025 186 3,300 1,920 369 8,194 $ $ $ Insured (2) 313 106 144 21 580 667 88 1,919 16% 6% 8% 1% 30% 34% 5% 100% $ 2,195 915 2,433 355 5,912 3,110 704 15,624 14% 6% 16% 2% 38% 20% 4% 100% $ Q3 2014 Total Uninsured (2) Residential mortgages (1) Alberta $ Atlantic provinces British Columbia Manitoba Ontario Québec Saskatchewan Total $ $ 37 23 29 5 150 230 16 490 Total % Total % $ $ 281 82 115 15 438 414 72 1,417 $ 1,255 441 1,414 166 2,463 1,086 352 7,177 $ Insured (2) 319 103 140 20 562 574 85 1,803 18% 6% 8% 1% 31% 31% 5% 100% $ 2,261 922 2,522 360 5,947 3,064 742 15,818 14% 6% 16% 2% 38% 19% 5% 100% $ $ $ Q1 2015 Total Uninsured (2) $ $ 37 23 26 5 128 210 16 445 $ 970 483 1,059 194 3,475 2,028 371 8,580 $ $ $ 318 105 141 20 566 624 88 1,862 17% 6% 8% 1% 30% 33% 5% 100% $ 2,225 924 2,473 360 5,938 3,114 723 15,757 14% 6% 16% 2% 38% 20% 4% 100% $ Q2 2014 Total Uninsured (2) 275 75 108 14 412 335 66 1,285 $ 1,374 473 1,538 178 2,746 1,170 392 7,871 $ $ $ 40 25 29 5 142 206 18 465 881 434 988 178 3,091 1,811 355 7,738 $ $ $ $ Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures Insured (2) Total % $ $ (1) Total % 315 100 137 19 554 541 84 1,750 18% 6% 8% 1% 32% 30% 5% 100% 2,255 907 2,526 356 5,837 2,981 747 15,609 15% 6% 16% 2% 37% 19% 5% 100% Q4 2014 Total Uninsured (2) 279 80 113 16 429 379 71 1,367 $ 1,283 448 1,449 169 2,534 1,108 360 7,351 $ $ $ 39 25 29 5 145 224 16 483 $ 959 474 1,041 194 3,409 1,985 371 8,433 $ $ $ Total % 318 105 142 21 574 603 87 1,850 17% 6% 8% 1% 31% 32% 5% 100% 2,242 922 2,490 363 5,943 3,093 731 15,784 14% 6% 16% 2% 37% 20% 5% 100% Residential mortgages exclude Manulife One accounts. (2) The amounts presented for residential mortgages and Manulife One are gross of allowance for credit losses. Q2'14 amounts exclude DAC. 34| Page B20 - Average LTV Ratios (4) Q2 2015 Average LTV ratio % Alberta Atlantic provinces British Columbia Manitoba Ontario Quebec Saskatchewan Average Average LTV ratio % Alberta Atlantic provinces British Columbia Manitoba Ontario Quebec Saskatchewan Average (1) Residential Manulife One (3) (3) Fixed mortgages (2) Revolving 72% 76% 63% 0% 72% 66% 74% 68% 58% 58% 57% 60% 57% 58% 59% 57% 61% 61% 57% 61% 59% 59% 60% 59% 11% 11% 8% 11% 12% 12% 10% 11% Q4 2014 (1) Residential Manulife One (3) (3) Fixed mortgages (2) Revolving Total 13% 13% 9% 8% 13% 12% 12% 12% Q3 2014 (1) Residential Manulife One (3) (3) (2) Revolving Fixed mortgages 75% 75% 72% 68% 70% 68% 70% 70% (4) Q1 2015 71% 71% 66% 68% 70% 70% 71% 69% 74% 72% 74% 73% 67% 67% 73% 68% 59% 60% 56% 61% 57% 58% 61% 58% 13% 11% 9% 8% 12% 12% 9% 12% Q2 2014 (1) Residential Manulife One (3) (3) (2) Revolving Fixed mortgages Total 72% 72% 65% 72% 71% 71% 70% 70% 73% 75% 67% 64% 71% 65% 76% 68% (1) Manulife One comprising of both revolving and fixed components is secured by the same collateral (residential property). (2) LTV is calculated using the outstanding amount and weighted by the outstanding amount of each loan. 61% 60% 58% 60% 58% 59% 61% 59% 11% 13% 8% 12% 11% 11% 10% 11% (1) Residential Manulife One (3) (3) Fixed mortgages (2) Revolving Total 72% 71% 65% 69% 69% 70% 70% 70% 65% 75% 73% 57% 69% 68% 66% 69% 59% 60% 56% 59% 57% 58% 62% 58% 12% 12% 8% 11% 12% 14% 10% 12% Total 71% 72% 64% 70% 69% 72% 72% 70% Total 72% 73% 66% 72% 69% 70% 71% 70% (3) LTV is calculated based on the authorized limit for revolving component and outstanding amount for the fixed component of Manulife One accounts and weighted by the total borrowing limit for each account. For the revolving component of Manulife One accounts, the average LTV ratio based on the outstanding amount and weighted by total outstanding amount for Manulife One accounts is 50% compared to 57% based on the authorized limits for the three month period ended June 30, 2015 and 52% compared to 59% based on the authorized limits for the three month period ended June 30, 2014. (4) The LTV ratio on our total residential mortgage portfolio, including HELOCs was 50% as at June 30, 2015 (December 31, 2014 – 50%). This calculation is weighted by mortgage balances and adjusted for property values based on the Teranet – National Bank National Composite House Price Index. B20 - Mortgages by Amortization Period Q2 2015 Less than 20 years 20-25 years 25-30 years 30 years and greater Total 30% 47% 21% 2% 100% Residential mortgages Q1 2015 Q4 2014 Q3 2014 31% 47% 20% 2% 100% 31% 46% 21% 2% 100% Q2 2014 Q2 2015 34% 41% 22% 3% 100% 31% 40% 27% 2% 100% 32% 44% 21% 3% 100% Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures Manulife One (fixed) Q1 2015 Q4 2014 31% 40% 27% 2% 100% 31% 40% 27% 2% 100% Q3 2014 Q2 2014 32% 39% 26% 3% 100% 33% 39% 25% 3% 100% 35| Page Glossary Basel III framework Pillar 1 – CAR: Outlines methodologies to calculate capital and set minimum capital requirements; Pillar 2 – Supervisory Review: Requires banks to maintain a formal internal capital adequacy assessment process, subject to supervisory review; and Pillar 3 – Market Discipline: Complements other pillars by providing enhanced public disclosures to enable market participants to understand the risk profile of the bank and assess the application of Basel III capital requirements. Risk weighted assets (“RWA”) Under Basel III, OSFI requires banks to meet minimum risk-based capital requirements for exposures to credit risk, operational risk and market risk where there are significant trading activities. Risk-weighted assets are calculated for each of these types of risks and added together to determine total risk weighted assets. Common Equity Tier 1 (“CET1”) capital Comprised mainly of common shares, retained earnings and AOCI, net of applicable regulatory adjustments. Additional Tier 1 capital Consists of Tier 1 instruments issued that do not meet the criteria of CET1, contributed surplus from the issuance of instruments not included in CET1, instruments issued by consolidated subsidiaries not included in CET1, net of applicable regulatory adjustments. Tier 2 capital Consists of eligible general allowances, accumulated net after-tax unrealized gain on AFS equity securities reported in accumulated other comprehensive income, and subordinated debt, net of applicable regulatory adjustments. Capital ratios Regulatory capital ratios are calculated by dividing CET1, Tier 1 and Total Capital by risk-weighted assets. In addition to the CET1, Tier 1 and Total Capital Ratios, Canadian banks are required to ensure that the Leverage Ratio meets a minimum level prescribed by OSFI. All items that are deducted from capital are excluded from total assets. Leverage ratio The Leverage Ratio has replaced the Asset-to-capital multiple (“ACM”) as the new leverage measure for Banks in Canada, as mandated by OSFI. The Leverage Ratio is calculated by dividing the Bank’s Tier 1 Capital by the Total Exposure measure. The Total Exposure measure is the sum of the following exposures: (a) on-balance sheet exposures; (b) derivative exposures; (c) securities financing transaction (“SFT”) exposures; and (d) off-balance sheet (“OBS”) items. Efficiency ratio The ratio represents total money expensed to earn a dollar of revenue i.e. a ratio of expense to revenue. A low ratio indicates that the Bank has been efficiently utilizing its resources. Manulife Bank of Canada | Q2 2015 Financial Performance and Regulatory Disclosures 36| Page
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