Cisco Connected Health Strategy and Operations Services
Solution Overview
Cisco Public
Cisco Connected Health Strategy and
Operations Services
Telehealth Program Planning
1
Cisco Connected Health Strategy and Operations Services
Solution Overview
Cisco Public
Clinicians are facing increasing pressure to
serve a higher volume of complex patient
cases with more frequent interaction and
access outside of the standard clinic setting.
While some clinical teams have already
adopted forms of telehealth, limited planning
and integrative design marginalizes the full
value of the sustainable ROI they can achieve.
The Methodology
Cisco delivers adoption services
through several core activities:
At Cisco, we are redefining the patient
care continuum to meet both consumers’
access needs and clinicians’ constraints.
The Cisco® telehealth program planning
service involves creating a tailored operating
plan that incorporates people, process, and
technology across all in-scope services
and units. This integrative offering facilitates
interoperable information exchange and
ongoing care delivery regardless of location,
improving the satisfaction of clinicians and
patients alike. After all, time and convenience
are of the essence.
• Assembling high-value use case
scenarios and change management
assets
© 2016 Cisco and/or its affiliates. All rights reserved.
• Creating the telehealth operating
plan, including workflows and
systems integration requirements
• Crafting tailored procedural
references to maximize service
functionality
The Benefits
The Cisco telehealth program
planning service can help you achieve
the following:
• Increased patient flow efficiency and
reduces readmissions
• Increased patient satisfaction and
financial performance
• Maximized sustainable usage and
integration of telehealth
• Maximized timely patient access to
specialists
2
Cisco Connected Health Strategy and Operations Services
Solution Overview
Cisco Public
The Deliverables
Engagement deliverables typically include:
• High-value use cases—Structured steps for collaborative review and integration of communication tools with critical clinical activities.
Use Case Description
Attractiveness
• Provide follow-up care for oncology patients after outpatient surgery by
collaborating with patients’ PCP
• Brand expansion, additional revenue source
Business Benefits
• Hospital: Brand expansion, additional referrals from community physicians
• Patients: Care closer to home
• Community Physician: Education, ability to track their referrals
Implementation Considerations
• Not part of the DRG, Business case to identify impact on business drivers
and justification for investment in technology
Value Exchange
Between
Stakeholders
Cost of not
implementing
Organizational
Importance
5
4
3
2
1
0
Implementation Complexity
Alignment
to business
priorities
Business
Benefits
Sustainability Model
5
Funding
4
Hiring/
3
Availability
Training etc
2
1
0
Political Angle/
Regulatory
Organizations...
Challenges
Technology
Requirements and...
New Structures/
Relationships
• Reimbursement distribution between specialist and community physicians
• Change management assets—Detailed deliverables to support a smooth transition, including user training and employee awareness.
© 2016 Cisco and/or its affiliates. All rights reserved.
3
Cisco Connected Health Strategy and Operations Services
Solution Overview
Cisco Public
• Planning support and process design—Tailored policies and procedures to ensure sustainable telehealth integration and utilization.
Behavior Health Virtual Visit Workflow
Day of Virtual Visit Workflow
Test call
on DX80
in the AM
Patient
arrives at
the clinic
Local Site
Patient
undergoes
normal check
in process
PCP prints and
signs Rx then
provides to
patient
MA escorts
patient to Vitals
station and
performs normal
back-office
workflow
MA initiates
remote
connection in
Telepresence
room
MA escorts
patient to
Telepresence
room
M.A. takes
vitals and any
additional
physical
evaluation
(e.g. Odor)
Remote Site
Test call
on DX80
in the AM
BH Specialist is
notified that
patient has arrived
at local site
MA calls
Local-Site Front
Desk to notify
of any unexpected
scheduling issues
MA Notifies
PCP if
schedule II
Rx is needed
MA remains
available
during V.V.
(In the room
or outside)
BH
Specialist
accepts
remote call
BH Specialist conducts V.V.
Appointment
changes colors in
schedule
Completes normal
patient care
process and
documentation
in Epic
MA request
permission
to contact
patient for
phone survey
MA provides
AVS
to patient
MA schedules
follow up
appointment
(BH or PCP)
BH Specialist
discuss follow-up
with patient and
MA at local site
MA opens
Staff Message
to PAC to
request f/u
call
Normal patient
check-out,
coding + ‘GT’
billing modifier
for virtual visit
MA
terminates
remote
connection
BH Specialist
terminates
remote
connection
after patient
has left
the room
PAC makes
follow up call to
patient within
24 hrs and fills
out satisfaction
survey
PAC closes
Staff Message
after completing
survey
MA & PCP
complete weekly
satisfaction survey
BH Specialist
completes weekly
satisfaction survey
MA notifies
Local-Site MA
if schedule II Rx is
needed
Documents that
visit was
virtual in note
Next Steps
For more information on Cisco telehealth program planning services,
• Email: [email protected]
• Visit: www.cisco.com/go/healthcare
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to
this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other
company. (1110R)
C22-736912-00 05/16