BSBPMG519A Manage
Project Stakeholder
Engagement
Blended Delivery
Delivery and
Assessment
Guide
Northern Sydney Institute
School of Business and
Finance
St Leonards Campus
Delivery and Assessment Guide
Table of Contents
Facilitator and Head Teacher Contact Details ..................................................................................... 3
Unit of Competency: BSBPMG519A Manage Project Stakeholder Engagement ................................ 3
Elements....................................................................................................................................... 3
Resources ............................................................................................................................................. 3
Delivery Schedule ................................................................................................................................. 4
Assessment .......................................................................................................................................... 5
Assessment Task 1: Individual Assignment.................................................................................. 5
Assessment Task 2: Knowledge Test............................................................................................ 7
Assessment Task 3: Classwork ..................................................................................................... 8
Additional Assessment Information ............................................................................................ 9
Appendix A – Assessment Task 1 - Workbook for Manage Project Stakeholder Engagement ......... 12
Element 1: Identify and address stakeholder interests ............................................................. 12
Element 2: Manage Effective Stakeholder Engagement ........................................................... 14
Element 3: Manage Stakeholder Communications ................................................................... 15
Appendix B – Assessment Task 3 – Classwork – Manage Project Stakeholder Engagement ............ 16
Document1
Page 2 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
Facilitator and Head Teacher Contact Details
Facilitator Name: Alison Roberts
Email Address: [email protected]
Other contact details: 9942 0234
Head Teacher Name: Len Koles
Email Address: [email protected]
Phone Number: 9942 0095
Unit of Competency: BSBPMG519A Manage Project Stakeholder
Engagement
Elements
Element
Performance Criteria
1. Identify and address
stakeholder interests
1.1 Identify stakeholders relevant to project objectives
1.2 Segment stakeholder interests and determine forms of
engagement
1.3 Consider interests of stakeholders when considering and
advising on project-management issues
1.4 Identify and implement actions to address differing interests
where required
2. Manage effective
stakeholder engagement
2.1 Support development of team members’ interpersonal skills in
effective stakeholder engagement
2.2 Distribute team work effectively to ensure defined project roles
are followed
2.3 Identify and clarify stakeholder behavioural expectations where
required
2.4 Openly lead stakeholder performance reviews
2.5 Identify and address individual development needs and
opportunities to support stakeholder engagement
3. Manage stakeholder
communications
3.1 Determine and document stakeholder communication needs
3.2 Ensure relevant stakeholders agree to communication method,
content and timing of engagement
3.3 Communicate information as planned and in line with authority
levels, identifying and addressing variances
The complete unit of competency is available on the Training.Gov.Au website.
Resources
The following resources are required for this unit:
Document1
Page 3 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
Resource
Additional Information
A Guide to the
Project
Management Body
of Knowledge 5th
Edition
A Guide to the Project Management Body of Knowledge (PMBOK® Guide),
Newtown Square PA, Project Management Institute, 2013, 5th edition
ISBN13: 978-1-935589-67-9
Optional: Project
Management in
Practice
Project Management in Practice by Pearson, Larson and Gray, McGraw-Hill,
2013, ISBN13: 9781743077238
studEspace
(Learning
Management
System)
Manage Project Stakeholder Engagement Site at:
http://nsfsakai.nthsydney.tafensw.edu.au/library/skin/nsi/home.html
Delivery Schedule
Session
Number
Date
Content
4
Refer to the
Course Outline
Prior to class (self-study):
studEspace: Manage Project Stakeholder Engagement Site
 Home page – Getting Started
 Home page – Delivery and Assessment Guide
 Home page - Learning Program - Manage Project
Stakeholder Engagement
In class:







Stakeholder Engagement Introduction
4.1 Project Charter: Stakeholders
4.2 Develop the Project Management Plan: Stakeholders
13.1 Identify Stakeholders
13.2 Plan Stakeholder Management
13.3 Manage Stakeholder Engagement
13.4 Control Stakeholder Engagement
Activities:
As a class, create a Stakeholder Register for a Case Study.
Work through scenarios of variances in stakeholder
Document1
Page 4 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
Session
Number
Date
Content
engagement.
Assessment Task 3: Classwork.
Assessment
Task Overview
Due Date
Weighting
Unit of Competency
1. Individual Assignment
Refer to the Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG519A Manage
Project Stakeholder
Engagement
2. Knowledge Test – 11
Refer to the Course
short answer questions Outline
Satisfactory/
Not
Satisfactory
BSBPMG519A Manage
Project Stakeholder
Engagement
3. Classwork
Satisfactory/
Not
Satisfactory
BSBPMG519A Manage
Project Stakeholder
Engagement
Refer to the Course
Outline
Assessment Task 1: Individual Assignment
Student Instructions
Project Choice
Your selected project must be agreed between you and your facilitator so that its methodology,
tools and techniques conform to the performance requirements of each Unit of Competency
before you start work on the unit.
You may use the same project for all units in this Course, unless your selected project changes
during the Course or cannot conform to the performance requirements of any of the Units of
Competency. If either or both of these events occur during your course, you must contact your
facilitator to find out what you need to do to continue to satisfy the Course performance
requirements and achieve competency.
The project must be within an organisation, business or you are operating as a consultant.
Your selected project must have:




a comprehensive, detailed and integrated project management plan
a formal communications plan
a dedicated and project-based budget
formal and planned engagement with a wide range of stakeholders
Document1
Page 5 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide



a documented risk, issues and change-management methodology
a quality plan with assurance and control processes
a project team-based environment.
Workbook
Use the Workbook provided in Appendix A to answer the questions. If you have workplace
documents you wish to submit instead of using the all or part of the Workbook:



You must be the author of these document
You need to map the workplace documents to the Assessment criteria. This mapping
demonstrates your understanding of the assessment criteria.
Your facilitator can provide you will details on the documentation you need to provide
to do this.
All questions in this assignment must be applied to your project (unless otherwise stated) and
specific answers (not just theory) are required to show you can apply what you have learnt to your
project – even if you do not currently undertake all aspects in your workplace.
Your answers must be satisfactory for all questions.
Submission
Note: It is important for project management to show you can meet deadlines.
Assignments will be submitted by uploading documents to the Assignments area in studEspace –
electronic copies are required for audit purposes. More than three attachments for a submission
will not be accepted. Accepted file types are: MS Word, MS Excel, MS PowerPoint, MS Project, MS
Publisher and PDF. Versions accepted are 2003 onwards.
Feedback and Resubmission
You will receive your feedback within two weeks - you will be notified by email by your facilitator
when results are available. You will need to visit this Assignments area in studEspace and down
load your feedback.
Where students answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Criteria for competency
To achieve competency in this unit, you are required to demonstrate knowledge, skills and
experience to:



identify stakeholders relevant to project objectives
segment stakeholder interests and determine forms of engagement
consider interests of stakeholders when considering and advising on project management
issues
Document1
Page 6 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide









identify and implement actions to address differing interests when required
support development of team member’s interpersonal skills in effective stakeholder
engagement
distribute team work effectively to ensure defined project roles are followed
identify and clarify stakeholder behavioural expectations where required
openly lead stakeholder performance reviews
identify and address individual development needs and opportunities to support stakeholder
engagement
determine and document stakeholder communication needs
ensure relevant stakeholders agree to communication method, content and timing of
engagement
communicate information as planned and in line with authority levels, identifying and
addressing variances.
Assessor Instructions
Assessment Task 1 requires the student to submit evidence in a work-based project to
demonstrate that student has the knowledge, skills and experience to manage project stakeholder
engagement.
The assessor:








checks that each student’s proposed project satisfies the course requirements for the project
choice according to the criteria listed in the Project Choice section above
advises each student that their project satisfies the course requirements according to the
student’s course timetable
assesses each student’s work to ensure that their work satisfies the performance criteria for
competency listed above in Assessment Task 1
completes each student’s assessment within 2 weeks of submission
provides feedback as required about the student’s work overall and/or individual task
elements in writing
requests each student to resubmit their work or components of their work to satisfy the
performance criteria for competency as soon as possible after each assessment
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
Assessment Task 2: Knowledge Test
Student Instructions
The Knowledge Test is comprised of 11 short answer questions and is administered by
studEspace in the Tests and Tasks area of the Manage Project Stakeholder Engagement Site.
The questions are drawn from the Project Management Body of Knowledge (PMBoK) and from
the Learning Program.
For your result to be satisfactory for the Knowledge Test you must receive 16/20.
All knowledge tests are untimed and are conducted as an open book revision exercise. It
should be undertaken as an individual assessment with no student interaction or teacher
interaction. If you leave the Tests for a long period of time the session may timeout. You need
to be careful to save or complete the Test before timeouts.
Document1
Page 7 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
It is strongly recommended, as these answers can be lengthy, that you type your answers
into Word and then paste these into the Test. If you leave studEspace half way through a
test it will time out or the connection could be lost and you will lose your work. This is a
common problem mentioned by students.
Feedback and Resubmission: You will receive your feedback within two weeks - you will be
notified by your facilitator when results are available. You will need to go back into the Test to
view any comments and a breakdown of marks received per question.
Where students answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Assessor Instructions
Assessment Task 2 requires the student to answer questions about project integration and submit
their answers on the studEspace Manage Project Stakeholder Engagement site. Answers must
demonstrate the student’s application of their project stakeholder engagement knowledge to
their project management skills and experience.
The assessor:





assesses each student’s answers in accordance with the performance criteria for competency
listed in Assessment task 1
should not accept theoretical answers or answers copied directly from texts without
acknowledgement of the text
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
Assessment Task 3: Classwork
Student Instructions
Short Classwork exercises demonstrate your knowledge, skills and experience in project
management practice including your employability skills, such as teamwork and communication.
This assessment task is generally completed as group exercises. You will need to attend a
minimum of 6 units’ classwork exercises and complete the remaining 5 units’ classwork exercise in
your own time to satisfy the course performance requirements to achieve competency.
The five units that you complete in personal time must be submitted and assessed by the
facilitator as satisfactory prior to the course completion date.
Details of the Classwork Exercises are in Appendix B.
Assessment Criteria
The classwork or individual exercises must satisfy the performance criteria listed above.
Submission:
Document1
Page 8 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
Discuss your ideas with your group in the class. You write your answers on a piece of paper,
clearly identifying each contributor in class and hand this to your teacher on completion.
If you complete your classwork exercise individually at home, write your answer on a sheet of
paper with your name and date and submit to your teacher according to your course program.
Assessment and Feedback:
You will receive assessment results and feedback from your teacher within two weeks of your
submission.
Your classwork activities must be complete and assessed as satisfactory by the completion of your
course to achieve competency in the overall course.
Assessor Instructions
Assessment Task 3 requires the student to participate individually and/or in groups to complete
the required project stakeholder engagement activities. Answers must include the names of any
group participants.
The assessor:





must inform the students that their answers must satisfy the performance criteria for
competency listed in Assessment Task 1 above
must inform the students that participation in group work is mandatory to assess each
student’s capacity to communicate and work with project team members
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
Additional Assessment Information
Finding out
results
Other than from your teacher, unit results may also be accessed using your log-on
to Student e-Services. You should have received information about how to register
for Student e-Services when you enrolled.
Dispute of
Mark/grade
If you do not agree with the mark/grade given for your assessment, you may
appeal the assessment decision. You should first discuss the assessment result with
your teacher. If you are not satisfied with the outcome of that discussion you can
access the appeal process through the staff in the campus administration office.
Reasonable
Adjustment
If you have a permanent or temporary condition that may prevent you successfully
completing the assessment task(s) you should immediately talk with your teacher
about ‘reasonable adjustment’. This is the adjustment of the way you are assessed
to take into account your condition and may include providing a support person or
extra time. The assessment criteria cannot be altered.
Recognition
of Prior
Learning
All TAFE students are eligible to apply for credit for previous formal, informal and
non-formal learning. Refer to the Training and Education Support website for
information about Credit pathways (Articulation, Credit transfer and Recognition of
Document1
Page 9 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
(RPL)
Policy on
Late
Assessment
Policy on
Plagiarism
Prior Learning (RPL). There is also a brochure widely available throughout the
campus on RPL.
Each case of student absence from an assessment event, or late submission of an
assessment event, will be considered by the teacher on an individual basis.
Students should endeavour to notify their teacher in advance where an absence
will prevent them from attending, or submitting, a planned assessment event (e.g.
class test, presentation, project, report, portfolio or assignment). Unexpected
absence and/or late submission due to illness, work commitments and/or other
unforeseen misadventure MUST be supported by documented evidence (e.g.
medical certificate, statements from employers etc.). If you fail to adequately
notify and/or explain your absence/late submission penalties may apply as follows:
1. If a student is late handing in an assessment event the following penalties
may apply:
a. Penalty A – if the assessment event is up to 7 days late the total
mark is reduced by 15% OR the grade is reduced by one level, for
example reducing a Distinction to a Credit or a submission may be
eligible for a Pass grade only. Note: In Pass/Fail (or Ungraded
Competency) units, penalty A will not apply.
b. Penalty B – if the assessment event is more than 7 days late the
mark is reduced to a zero OR the grade is reduced to a Fail/Not
Competent for this event.
2. No penalty will apply if the student has an acceptable reason and
negotiates a new date with the teacher before the original due date, or if it
is not possible, at the first attendance after the event or within 7 days
(whichever is the sooner). The negotiated or revised date will become the
due date and Penalties A or B (see above) will apply if the assessment event
is not submitted by the revised due date. If extension is not accepted the
original due date applies and the penalties will be as outlined.
3. If the student does not attend a class test, presentation or other classroombased assessment event on a negotiated date, Penalty B may apply.
4. Failure in one particular assessment event may not necessarily mean a Fail
in the unit. Is there a penalty for late submission of assessment tasks?
What is the procedure if a student is absent on the day of an assessment
event? For information about assessment in TAFE please see "Every
Student's Guide to Assessment in TAFE NSW" which was offered at
enrolment and is available on the TAFE internet site at:
https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment
_guide.pdf
Definition: Plagiarism involves using the work of another person and presenting it
as your own.
A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an
assignment, or in any piece of work which is to be assessed, without clearly
acknowledging their source(s) for each quotation or piece of borrowed material:
a) copying out part (s) of any document or audio-visual material,
including computer–based material;
b) using or extracting another person’s concepts, experimental results,
Document1
Page 10 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
or conclusions;
c) summarising another person’s work;
d) in an assignment where there was collaborative preparatory work,
submitting substantially the same final version of any material as
another student.
Document1
Page 11 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
Appendix A – Assessment Task 1 - Workbook for Manage Project
Stakeholder Engagement
Element 1: Identify and address stakeholder interests
1. Using the stakeholder register and power and interest grid below, list all stakeholders, their
power and interest (and why they received this rating) as well as assessment information,
stakeholder classification and potential strategies for engagement.
________________________________________________________________________________
Stakeholder Register:
Stakeholder
Identification
(Name/Title/Position
)
Stakeholde
r power
and
interest in
the project
and
justification
<Name or title>
<Rating for
their power
and why>
Assessment
Information
Stakeholder Classification
(major
requirements
, main
expectations,
potential
influence.
Supporter/neutral/resistor
)
(Internal/ external,
Potential
strategies
for
engagemen
t - gaining
support and
reducing
objections
<list
<assess the
<Internal/ external,
stakeholder in Supporter/neutral/resistor> strategies to
collaborate,
terms of what
consult,
the
empower,
stakeholder
inform,
<Rating for requires or
involve or
their
expects and
win them>
interest and their potential
why>
influence>
_____________________________________________________________________
Document1
Page 12 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
The diagram below shows the power and interest grid on which the Stakeholders will be rated.
Document1
Page 13 of 16
Revision Date: 17/01/2014
2. Give an example where you experienced an issue that involved the differing interests of
stakeholders. Describe how you resolved this issue and their differing interests.
<<<<< INSERT ANSWER HERE>>>>>
Element 2: Manage Effective Stakeholder Engagement
1.
You are now in the execution phase of the project and the engagement levels of
stakeholders needs to be compared to the planned engagement levels. Fill out a
Stakeholder Engagement Assessment Matrix for all of the stakeholders previously
identified showing variance with planned engagement. Show at least one variance
between planned and actual engagement.
Stakeholder Engagement Assessment Matrix
Stakeholder
Unaware
Resistant
Neutral
Supportive
Leading
Key: C= Current
D= Desired
2.
Explain the variance between planned and actual engagement. Why has this happened?
<<<<< INSERT ANSWER HERE>>>>
3.
What did you suggest/do to correct stakeholder engagement?
<<<<< INSERT ANSWER HERE>>>>
4.
Give an example where you identified and clarified stakeholder expectation in terms of
organisation performance indicators or in responding to conflict or differences in: culture,
ethnic background, other personal characteristics of project individuals, religion or skills.
<<<<< INSERT ANSWER HERE>>>>
5.
Give an example where you identified and addressed an individual’s development needs in
supporting stakeholder engagement.
<<<<< INSERT ANSWER HERE>>>>
Delivery and Assessment Guide
6. Give examples of how you distributed the work to the team and ensured they operated
within their defined roles?
<<<<< INSERT ANSWER HERE>>>>
7. Give an example where one of your team needed support in terms of interpersonal skills in
stakeholder engagement. How did you assist them?
<<<<< INSERT ANSWER HERE>>>>
Element 3: Manage Stakeholder Communications
1. Achievement of competency for your communication matrix in Unit BSBPGM516A Manage
Project Information and Communication: Assessment Task 1: Individual Assignment:
Element 1 satisfies the performance requirements for this component of Element 3.
2. How did you ensure Stakeholders agreed on the methods of communication and level of
engagement planned?
<<<<< INSERT ANSWER HERE>>>>
3. Achievement of competency to communicate project status to stakeholders in Unit
BSBPGM516A Manage Project Information and Communication: Assessment Task 1:
Individual Assignment: Element 2 Q1 satisfies the performance requirements for this
component of Element 3.
4. Give an example where you have identified a variance in managing stakeholder
communications. This could be where you discovered incorrect or misleading content,
missing reports, untimely distribution or there has been a stakeholder complaint. Describe
how this variance was identified and resolved.
<<<<< INSERT ANSWER HERE>>>>
Document1
Page 15 of 16
Revision Date: 17/01/2014
Delivery and Assessment Guide
Appendix B – Assessment Task 3 – Classwork – Manage Project
Stakeholder Engagement
The following classwork may be completed in class in small groups or individually or at home
individually. 20 minutes will be allowed to complete this task. The answer will be assessed as
Satisfactory/ Not Satisfactory.
Criteria for competency
The classwork or individual exercises must satisfy the performance criteria listed in Assessment
Task 1.
Instructions
Brainstorm and list as many reasons as your group can think of for common problems which lead
to a variance in stakeholder engagement. This could be based on your past experience, reading
you have undertaken or your general understanding of projects.
Write your answers on a piece of paper, clearly writing the contributors and hand this to your
facilitator on completion.
Document1
Page 16 of 16
Revision Date: 17/01/2014