THE STRATEGY COLLECTION
8 best practices
for a global process
transformation
Functional processes in today’s enterprises are highly complex
and more interconnected than ever, with multiple global units at the helm
of different processes. Now more than ever, organizations need a global, end-to-end approach
for process transformation – with best practices that catalyze the change.
1. CREATE GLOBAL PROCESS
OWNERS (GPOs)
2. BREAK DOWN
FUNCTIONAL SILOS
3. END-TO-END
PERFORMANCE MANAGEMENT
GPOs will drive policy measures for
group-on-group consolidation, while
serving as a single point of contact
(SPOC) for internal business unit heads
To make any change in the
end-to-end process, budget holders
(CXOs) of different functions like
finance and procurement should work
closely with each other and the GPOs
4. BENCHMARK WITH
THE GLOBAL BEST IN CLASS
5. AUTOMATE PROCESSES
Enterprises must see how processes
impact the organization’s entirety
rather than by functions, using broad
metrics such as supply chain costs,
efficiency, and service levels – rather
than functional metrics
Enterprises need a framework to
measure functional performance, and
benchmark against the global best for
that particular function as well as
industry peers
Technology-led solutions that capture
enterprise-wise business processes can
eliminate bottlenecks and improve
efficiency during and after
transformation
6. REAL-TIME PERFORMANCE
DASHBOARDS
7. MAKE CHANGE
MANAGEMENT REPEATABLE
1
A single view of all components in a
process transformation can act as a
powerful motivator for all functions
to strive toward common
organizational goals
2
3
n
The new actions for process
stakeholders across regions and
functions should be demonstrated in
a packaged, process-driven manner
Network with industry leaders at InfosysBPO.com/community
InfosysBPO.com/BPOFutureForward
8. ENGAGE
THE RIGHT PEOPLE
#BPOstrategy
Stakeholders affected by the change
must agree with and understand the
need for change, and also have a
chance to decide how the change will
be managed
Follow us @infosys_bpo