Quality Control
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1
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Agency, 2012. All rights reserved
2
The Controlling Function
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3
Control Methods
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4
Types of Standards
** Focus of this
lesson
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5
Quality Control Managemen
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6
Dr. W. Edwards Deming
Total Quality Management
(TQM)
Long-term
commitment
to quality
Customer
satisfaction
Employee
morale
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7
TQM Tools
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8
Total Quality Management
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9
TQM (continued)
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10
Malcolm Baldrige
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11
Baldrige Award Categories
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12
ISO
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13
ISO (continued)
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14
Independent Practice
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15