The skinny
Frequently Asked Questions
What is the Skinny Lineup?
The Skinny Lineup is the best way to watch 14 of PTCI’s most popular channels live. The Skinny Lineup allows you
to keep the essentials without all of the fluff. You know- the skinny!
What do I need in order to take advantage of PTCI’s Skinny Lineup?
You will need a cell phone, tablet, computer, or compatible Roku device* with an HDTV**. You will also need a
recommended internet speed of 20 Mbps for the best streaming experience, or a minimum internet speed of 12
Mbps.
*Compatible Roku Devices
Roku LT (2400 and 2450)
Roku HD (2500)
Roku 2 HD (3000)
Roku 2 XD (3050)
Roku 2 XS (3100)
Roku Streaming Stick - HDMI version (3500)
Roku Streaming Stick - MHL version (3400 and 3420)
Roku Streaming Stick - HDMI version, quad-core processor (3600)
Roku 1 (2700)
Roku 2 (2720 and 4210)
Roku 3 (4200 and 4230)
Roku TV (5000)
**If your TV does not have an HDMI port, you may purchase a converter (RCA to HDMI) from an
electronics or online retailer in order to make your TV compatible with your Roku device.
How do I get the PTCI channel on my Roku device?
Log in to your Roku account on a PC. Go to the link below:
https://my.roku.com/account/add?channel=GXTRZM
Click the ”Yes, add channel” button.
To add the PTCI channel to your list of channels immediately, do the following steps.
Press the Home button on the remote.
Go to settings.
Choose “system” from the menu.
Choose “system update” from the menu.
Select “check now”.
The channel will now be available in your channel list.
How do I get the PTCI Channel app for my Amazon Fire TV Stick, phone, or tablet?
Enter the Amazon App store, Apple App Store, or Google Play and search for PTCI TV. Download the app and enter
the login credentials to begin.
What is my login information?
Your PTCI account number is your User ID and your default password is 0. If you wish to change your password,
please call 800-562-2556.
How many devices can I use with my OTT subscription?
There is a limit of five devices to one account.
If your account reaches the maximum number of registered devices and you wish to drop a previously registered
device and add a new device, please call 800-562-2556 for assistance.
How can I watch?
PTCI’s Skinny Lineup can be viewed live on TVs using approved Roku devices, phones and tablets with the official
app installed. (No DVR capability)
Where can I watch?
Content can be viewed anywhere within PTCI’s home network through a broadband connection on PTCI’s network. Devices will need wifi access to connect to the PTCI broadband network as content cannot be viewed over
cell data.
What can I watch?
On the Skinny Lineup, you get 14 of the most popular channels available through PTCI, including Amarillo news
channels and PTCI’s Channel 2.
PTCI Channel 2
OETA
KVII-ABC Amarillo
KZBZ-News Channel 10 Too
KCIT-FOX Amarillo
KVIH-CW Amarillo
TBN
KACV
KAMR-NBC Amarillo
KFDA-CBS Amarillo
Telemundo
KCPN-MyNet Amarillo
Weather Central
QVC
ROKU FAQs
Will Roku work with my TV?
Most Roku players require an HDTV with HDMI® input to deliver stunning HD video.
Have an older TV without HDMI** ports? We have you covered. The Roku 1 is perfect for older TVs. Or consider
other Roku player models for your HDTV.
**If your TV does not have an HDMI port, you may also purchase a converter (RCA to HDMI) from an electronics
or online retailer in order to make your TV compatible with your Roku device.
What do I need to set it up?
Setting up your Roku player requires that you have a broadband internet connection, a wireless router, power, and
an HDTV. Our guided set up will walk you through updating and installing channels. You should be up and streaming in no time flat.
Are there any charges or monthly fees?
Purchasing your Roku player is a one-time charge. There are no monthly fees to use your Roku player, and many
Roku channels offer you high-quality entertainment for free. Depending on which channels you want to watch,
on-demand or subscription fees may apply, while other channels may require authentication.
For example, if you’re new to Netflix and want access to thousands of movies and TV shows, you’ll need a Netflix
subscription plan. If you’re already a Netflix customer, you can start watching right away!
Do I need a Roku player for each TV in my house?
Roku players are designed to work with one TV at a time. Although you can move it between TVs as needed, we
recommend getting a Roku player for additional TVs that you want to watch on.
Does the Roku player download or record movies and TV shows?
The Roku player does not download or record movies, TV shows, other videos or songs. Instead, Roku streams
content from the web, generally starting playback in 30 seconds or less. All Roku players have internal flash storage. However, it is used to store system files and channel applications, not media.
Can I use Roku without a subscription to cable provider?
Yes! You don’t need to have a subscription to a cable provider to use Roku. Many Roku channels offer you
high-quality entertainment for free. However, depending on which channels you want to watch, on-demand or
subscription fees may apply.
Is a Roku account free?
A Roku account is free. You will be asked to place a payment method on file during the account creation process to
provide you the convenience of making purchases from your TV. Your Roku account is safe and secure, and you will
only be charged if you choose to make a purchase. Your Roku account will let you access the Roku Channel Store,
which has numerous channels to select from, many at no additional charge.
Do I need more than one Roku account?
If you have more than one Roku player in your home, linking multiple players to your Roku account ensures that
all of your installed channels are synced with all of your Roku players.
If you have multiple members in your household who want different channels on their respective Roku players,
you can link each player to a different Roku account, such as one account for the kid’s room, and one account for
the parents in the living room.
Subscription channels, such as Netflix can be used across different Roku players, even though they are linked to
different Roku accounts.
Each Roku player may only be linked to one Roku account at a time.
What do I do if my Roku device requires tech support or quits working?
General scope of product support: Roku offers product support for the duration of the original product warranty
period. Depending on your Roku Streaming Player model and/or your warranty status, Roku Customer Support
is available to assist with problems experienced during product setup, activation, and normal usage of Roku
services, including the Roku Channel Store and payment platform. To ensure a positive experience, Roku makes
available online self-help, web request submission, chat, customer forum and telephone support methods.
Depending on your Roku Streaming Player model and/or your warranty status, you may be offered some or all
support methods.
Product support after 90 days: Depending on your Roku Streaming Player model and/or your warranty status,
after 90 days from the product activation date and until the end of the original product warranty period, Roku
Customer Support is available by online help, web forum, chat, and customer forum. You may be directed to use
these support methods when requesting support during the remainder of your Roku product warranty.
GET THE SKINNY