key2advance: Training schedule
From Conflict to Resolution: Nonviolent Communication
“Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an
unmet need.” - Marshall B. Rosenberg
We all find it easy to deliver positive messages to people that we like, but can find it extremely
difficult to do the same with negative messages (saying no to something, for example). This
gets even more difficult when we have a strained relationship with someone; a boss, colleague
or family member. In this workshop, participants will learn how to manage their own emotions
and deliver various messages to anybody at any time, without risking or fearing “break-down”
or “conflict”.
HOUR
PHASE
ACTIVITIES
OBJECTIVES
TIME
9:00
Opening:
Invitation
Introduction of participants and
clarify learning goals and
agenda for day.
Set up safe environment and
objectives for the day.
15
minutes
9:15
Opening:
Warming up
Split into 4 groups and write
down a conflictual conversation
between two parties.
Clarify through role play, how
conflictual conversations lead to
hurt feelings, defensiveness and
blame.
30 min
9:45
Opening:
Motivation
Discuss how each side in a
conflict has expectations, needs
and frustrations.
15 min
10:00
Working:
Knowledge transfer
Explain empathy and NLP tool
around
feeling/thinking/behaving to
managing own emotional
states.
To motivate participants to
better understand the need for
a framework that leads to
compassionate communication.
To understand the conditions
for empathy, which is the
foundation for being able to
communicate with compassion.
10:30
Coffee break
10:50
Activation
after break
11:00
Working:
Knowledge
Processing
12:15
Lunch break
13:00
Activation
after lunch
30 min
20min
Explaining 4 step NVC model by
using detailed exercise sheets
for each step.
Activation
Build up energy and
gain concentration
Grasp the difference between
evaluation and observation,
feelings and judgement,
needs and blame,
requests and demands
10 min
75 min
45 min
Short physical activity
Build up energy for afternoon
session
5 min
key2advance: Training schedule
From Conflict to Resolution: Nonviolent Communication
13:05
Working:
Knowledge transfer
and application
Match-Mismatch exercise in
pairs
Practicing the principles of
“getting to yes” through using
verbal and non-verbal signals;
basic understanding of
negotiation techniques
25 min
13:30
Working:
Knowledge
application
Go back to original dialogs and
rewrite them based on the
learnings of the 4 step model
Put into action what was
learned and practice sending “I”
messages, focusing on each
others´ needs, and work
towards resolution
60 min
Working: Knowledge
Processing
Learning game: Memory
exercise in groups
Discussion
Process information
Facilitate interaction
30 min
14:00
Address concerns or questions
14:30
Coffee break
14:45
Opening:
Motivation
14:50
Working:
Knowledge transfer
15:05
15 min
Show Insights Circle and ask
participants to place
themselves on the
communication map
Assess own communication
style according to the Insights
Model based on Myers Briggs
Typology Index
Having completed NVC, get
participants intrigued by last
segment around different
communication types
To gain awareness of own
preferences and reactions to
stress/conflict
5 min
Working:
Knowledge
application
Understand and practice the 4
styles of communication types
Learn how to quickly identify the
conflict communication type
and “speak their language”
(Have a fun and dynamic way to
end the day).
40 min
15:45
Closing:
Evaluation
Feedback exercise
Closing activity
Evaluation of objectives
Results feedback
15 min
16:00
Documentation
Hand out evaluation sheets
from VUB
15 min