Consultation to extend bus route 382
into the new Millbrook Park
development
Consultation report
January 2015
Contents
1
Introduction .................................................................................................................. 2
2
The consultation........................................................................................................... 2
3
Overview of consultation responses .......................................................................... 4
5 Responses from statutory bodies and other stakeholders .......................................... 8
6 Conclusion ....................................................................................................................... 8
Appendix A – Copy of the consultation letter and map ................................................... 9
Appendix B – List of stakeholders consulted ................................................................ 11
1
1 Introduction
We consulted stakeholders and the public about an extension to route 382 into the
Millbrook Park development. The consultation ran from 13 November 2014 to 8 January
2015.
Route 382 currently runs between Southgate Station and Mill Hill East Station every 15
minutes on Monday to Saturday daytimes and every half hour in the evenings and on
Sundays.
We proposed to extend route 382 from Mill Hill East Station into the new development.
The extended service would operate along the newly built roads and use the bus stops
and new bus standing facility within Millbrook Park.
This proposal creates new links to:
•
•
•
•
Mill Hill East Station
Arnos Grove Station
Finchley Central Station
Southgate Station
The proposal was developed jointly with the London Borough of Barnet.
We have considered the views of the public and stakeholders and this document
summarises responses to the consultation.
2 The consultation
The consultation was designed to enable us to better understand the views of local
residents, businesses and stakeholders.
The potential outcomes of the consultation are:
•
•
•
We decide the consultation raises no issues that should prevent us from proceeding
with the scheme as originally planned
We modify the scheme in response to issues raised in consultation
We abandon the scheme as a result of issues raised in the consultation
2.1 Consultation objectives
The objectives of the consultation were:
•
•
•
•
To give stakeholders and the public easily-understandable information about the
proposals and allow them to respond
To understand the level of support or opposition for the change
To understand any issues that might affect the proposal of which we were not
previously aware
To understand concerns and objections
2
•
To allow respondents to make suggestions
2.2 Who we consulted
The consultation intended to seek the views of people who live near to the proposed
route, current users of the service and other potential users. We also consulted
stakeholders including the affected Councils, traffic police, London TravelWatch,
Members of Parliament, Assembly Members and local interest groups. A list of the
stakeholders we consulted is shown in Appendix B and a summary of responses is given
in Section 4.
2.3 Consultation material, distribution and publicity
We produced a letter outlining the proposal which was distributed to the new housing
already built in the Millbrook Park development and also wrote to users of route 382 via a
CRM campaign.
A map was produced which showed the extension, including bus stop location and the
new terminus. This was distributed with the letter to 41 residential plots identified as
having completed housing.
A copy of the consultation material is shown in Appendix A.
People were invited to respond to the consultation using a variety of methods. They
could respond via a freepost address, by emailing [email protected] and by
accessing the online consultation where they could let us know their views.
The online questionnaire included the following questions;
•
•
•
•
Do you agree with the proposal to extend route 382 into Millbrook Park?
If yes, please let us know why
If no, please let us know why
Do you have any further comments about these proposals?
3
3 Overview of consultation responses
We received a total of 33 public responses via the consultation tool and two responses
from stakeholders, one via email and one verbally.
A majority of respondents indicated that they supported the proposal. Of the 33 online
respondents, 26 said they agreed, two did not agree, four were not sure and one had no
opinion.
Answers received to Question 5 – How did you hear about this consultation?
Response type
20
18
16
14
12
10
8
6
4
2
0
Number of replies
Website
Other
Email
15
16
1
Not
answered
1
Total
33
4
4 Responses from members of the public
Answers received to Question 6 – Do you agree with our proposal to extend route 382 into
Millbrook Park?
Number of Replies
30
25
20
15
10
5
0
Number of replies
Yes
26
No
2
Not Sure
4
No Opinion
1
5
As part of the online consultation, we asked three open questions. Comments made
have been categorised appropriately and are summarised below.
Answers received to Question 7 – Do you agree with our proposal to extend route 382 into
Millbrook Park? If yes, please let us know why.
Issues
Number of
comments
Creates useful new links
17
Importance of accessible
transport provision
4
Generally positive
2
Important to co-ordinate
timetable with tube timetable at
Mill Hill East
1
Answers received to Question 8 – Do you agree with our proposal to extend route 382 into
Millbrook Park? If no, please let us know why.
Issues
Number of
comments
Concerned about potential antisocial behaviour in Millbrook
Park
1
Concerned about increased
noise/pollution
1
Extension not needed
1
Route only serves the outside
of the development
1
6
Answers received to Question 9 – Do you have any further comments about these proposals?
Issues
Number of
comments
Extend additional routes to Millbrook Park –
individual mentions for links to Brent Cross
shopping centre and Devonshire Road and routes
112, 240, N5 and N13.
6
Increase frequency of route 382
5
Extend route 382 further north
1
Improve route 382 interchange with other routes:
eg. route 221
1
Re-route other services to improve links: eg. route
221 past West Finchley tube station.
1
Lose route 382 hail and ride section
1
Replace route 382 vehicles - double deckers or
new vehicles
2
Replace route 382 vehicles – smaller buses
1
General comment about operation of route 382
1
Request for more info: proposed route 382
timetable
1
7
5 Responses from statutory bodies and other
stakeholders
Two stakeholders submitted responses relating to the proposals. A summary of their
comments is below.
London TravelWatch
Verbally noted that it was fully supportive of the scheme as proposed.
East Barnet Resident’s Association
Did not support or oppose the scheme, but asked about the potential effect of the
proposed extension on the timing or punctuality of the service.
Note – LB Barnet
London Borough of Barnet did not formally respond to consultation, but have been
involved in the discussions and signed a SRA (Sponsored Route Agreement) to transfer
the funds for the extension to TfL.
6 Conclusion
A clear majority of respondents to the consultation agreed with the proposed change. We
now intend to proceed with the proposal and plan to extend route 382 from 4 April 2015.
8
Appendix A – Copy of the consultation letter and map
9
10
Appendix B – List of stakeholders consulted
London TravelWatch
Elected Members
Nick de Bois MP
Mike Freer MP
Andy Love MP
Matthew Offord MP
Theresa Villiers MP
Andrew Dismore AM
Caroline Pidgeon AM
Local Authorities
Royal Borough of Barnet
London Borough of Enfield
Local Interest Groups
North London Strategic Alliance
East Finchley Bus Watch
The Clubhouse
West London Alliance
North London Strategic Alliance
Enfield Transport Users Group
North Middlesex Hospital PPI Patients Forum
East Barnet Residents' Association
Police & Health Authorities
Metropolitan Police
Barnet NHS Care commissioning Group
Enfield Safer Transport Team
Barnet Safer Transport Team
11