How to play the SmartWork ‘Game of Management’ Please note: This game has been developed and used with two clients to date, but it has in no way gone through the rigour, risk analysis, and detailed instructions that commercial games undergo – so please accept, we offer this material in the best of faith, but we cannot take any responsibility for your use of it, and it is your responsibility to think out clearly how you intend to use it, what you need to modify, what you need to prepare and how you will run it. The pages are designed to be printed out in colour on A3 paper. Slide 2 is the board (with instructions) and slides 3,5,7,9 & 11 as the cards referred to on the playing board (their backing sheets are 4,6,8,10 & 12 which should be printed on the reverse – but be sure to get the orientation the right way so that the right cards have the right backing). You will need to edit the questions on slides 5,7 & 9 to reflect questions in your own organisation, and you will probably need to print eight sets of slide 3 to have enough cards for the game (multiply all of these quantities up if you are running several games at once, and make sure whoever is facilitating each game knows the answers to the questions). You will also need playing counters, and a die. I would encourage you to try it out with friends first before you try to run it in a high profile situation, that will give you a chance to iron out the bugs. In a group of 16, we ran four games in parallel for 45 minutes, then took a break and played a final on one board with the winner of each of the four earlier games. How 2 play the SmartWork Point of Reflection Implement Analysis & systematically Design! Collect a ‘good Have another move’ card two goes! Overload! Quick Fixed Go to ‘Overload’ if <3 rolled Point of Reflection Pick up a question Problem! Collect an ‘opportunity’ card if >3 rolled Zone 4: Home Designing and leading a well tuned machine 6 Zone 3: Home Systematically resolving issues New Start Collect an ‘insight’ card if >3 rolled Zone 1: Home We are doing fine just as we are, thank you! Redundant! Searching for a Job! Miss a turn Point of Reflection Collect a ‘keep awake’ card Suspend ‘vision’ Lose Energy Miss a turn Think differently 6 Return to ‘Redundant’ Reprioritise! Go to ‘Sickness’ if <3 rolled 6 Fall Asleep Rejection Pick up a question Collect a ‘perspective’ card if >3 rolled Collect a ‘come clean’ card if >3 rolled Take Ownership All players start on the ‘home square in ‘Zone 1’. Highest initial die throw starts and play progresses to the player on the right. Throwing a 6 from a home square automatically promotes the player to the home square of the next zone anticlockwise. Throwing any other number means the player has to move his counter clockwise round the appropriate circuit, and do what is required by the segment landed on. Within any circuit, players move the number of spaces indicated by the die, unless that takes them through the home square, in which case they stop at the home square. When a player is required to pick up a card, the action on the card must be followed as stated. Cards must be shown to other players when they are picked up. When a card is played, the player has a maximum of 15 seconds to provide an answer. No more than three cards of any one type, or six in total may be held by any player. Players win by one of: Collecting 3 ‘Good Move’ cards Or, at the end of forty-five minutes: Having the most ‘Good Move’ cards Being the only player in the highest occupied zone Being the player who has on their most recent visit to the highest occupied zone been there for the longest time Deploy Focus ‘Game of Management’ Sickness! 6 Zone 2: Home We feel trapped and overworked Collect a ‘perspective’ card if >3 rolled Point of Reflection Long term Sick Go to ‘Redundant’ if <3 rolled Recuperate Collect an ‘insight’ card if >3 rolled Pick up a question © Tesseract Management Systems 2005 Pick up a question In Hospital! Take a ‘hospital’ card ‘Come Clean 1’ ‘New Perspective’ ‘Insight’ ‘Come Clean 2’ This card can be used to avoid the downside effects of ‘losing energy’ and ‘quick fixes’. If you fall prey to these issues, share a true experience of when it happened to you for real, and what you think you have learned from it. If the other players (or the ref) really believe you have learned from your experience, proceed directly back to the relevant ‘home’ square. Discard this card back to the deck after use. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 2 home to zone 3 home without throwing a 6. Tell the other players a specific and practical example of how you personally will think differently about how you will take systematic responsibility for performance. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 3 from zone 2. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 1 home to zone 2 home without throwing a 6. Share with the other players a current area of complacency that you believe you have in how you manage your area. If they (or the ref) believe you are being honest and sincere, then you may proceed to zone 2 from zone 1. Discard this card back to the deck as soon as you tell your story. ‘Opportunity’ ‘Good Move’ ‘Keep Awake’ ‘Hospital’ Collect a ‘Good Move’ card if you can answer 2 out of 2 questions correctly, go to ‘Quick-fixed’ if you answer neither correctly, and take your chances there. You can accept or pass on this challenge. Discard this card back to the deck as soon as you have chosen. Collect this card. The first player to collect three of these cards wins the game outright. If you require it, any ‘Good Move’ card can be exchanged for either an ‘Insight’ or a ‘New Perspective’ card at any point in the game – but the converse is not true. This card can be used to avoid ‘falling asleep’ from zone 4 to zone 1. If you throw a 6 while on the zone 4 home square, compliment one of the other players on something that they said or have done and how it has helped your thoughts on what you could do. If the other players (or the ref) agree this is valid, stay on the zone 4 home square. Discard this card back to the deck after use. You must undergo an examination. Answer the question posed to you. If you answer the question correctly, as judged by the questioner, you may proceed to the ‘recuperate’ segment. If you answer the question incorrectly, or fail to answer, you must go to the ‘long term sick’ segment and take your chances there. Discard this card back to the deck as soon as you have been asked the question. ‘Come Clean 1’ ‘New Perspective’ ‘Insight’ ‘Come Clean 2’ This card can be used to avoid the downside effects of ‘losing energy’ and ‘quick fixes’. If you fall prey to these issues, share a true experience of when it happened to you for real, and what you think you have learned from it. If the other players (or the ref) really believe you have learned from your experience, proceed directly back to the relevant ‘home’ square. Discard this card back to the deck after use. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 2 home to zone 3 home without throwing a 6. Tell the other players a specific and practical example of how you personally will think differently about how you will take systematic responsibility for performance. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 3 from zone 2. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 1 home to zone 2 home without throwing a 6. Share with the other players a current area of complacency that you believe you have in how you manage your area. If they (or the ref) believe you are being honest and sincere, then you may proceed to zone 2 from zone 1. Discard this card back to the deck as soon as you tell your story. ‘Opportunity’ ‘Good Move’ ‘Keep Awake’ ‘Hospital’ Collect a ‘Good Move’ card if you can answer 2 out of 2 questions correctly, go to ‘Quick-fixed’ if you answer neither correctly, and take your chances there. You can accept or pass on this challenge. Discard this card back to the deck as soon as you have chosen. Collect this card. The first player to collect three of these cards wins the game outright. If you require it, any ‘Good Move’ card can be exchanged for either an ‘Insight’ or a ‘New Perspective’ card at any point in the game – but the converse is not true. This card can be used to avoid ‘falling asleep’ from zone 4 to zone 1. If you throw a 6 while on the zone 4 home square, compliment one of the other players on something that they said or have done and how it has helped your thoughts on what you could do. If the other players (or the ref) agree this is valid, stay on the zone 4 home square. Discard this card back to the deck after use. You must undergo an examination. Answer the question posed to you. If you answer the question correctly, as judged by the questioner, you may proceed to the ‘recuperate’ segment. If you answer the question incorrectly, or fail to answer, you must go to the ‘long term sick’ segment and take your chances there. Discard this card back to the deck as soon as you have been asked the question. Question 1 Question 2 Question 3 Question 4 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What is recorded in the top left hand quadrant of a quadrant chart? What is our current top-level target for $ cost savings? What percentage of power generating capacity in China runs on Ovation? What is our current top-level target for ontime delivery to customer request? Question 5 Question 6 Question 7 Question 8 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What is the expected sales growth rate for PWS in FY06? How often should employees undergo ethics training? What is recorded in the bottom right hand quadrant of a quadrant chart? Who is the process owner of ‘People Development’? Question 9 Question 10 Question 11 Question 12 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What is the highest weighted objective on our QFD? What is the PSS target for RS3 and Provox on-time delivery in FY06? In the six aspects of systematic management, what does the colour blue denote? There were three questions WWSC scored less than 2 on overall, name two of them? Question 13 Question 14 Question 15 Question 16 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. On what aspect of systematic management did WWSC score lowest on in 2005? What is the name of the latest PWS acquisition? What is recorded in the bottom left hand quadrant of a quadrant chart? In which journal was the story of WWSC’s journey with QFD printed? Question 17 Question 18 Question 19 Question 20 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What is our current top-level target for WW Systems & Solutions ITO? How often must a Team Briefing be given? How often should you review your team's objectives and performance? In the six aspects of systematic management, what does the colour green denote? Question 21 Question 22 Question 23 Question 24 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Which employees should now be using skills matrices? What is the target for SIS Orders in FY06? In the six aspects of systematic management, what does the colour yellow denote? In the six aspects of systematic management, what does the colour red denote? Question 25 Question 26 Question 27 Question 28 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What is the core tool used in CEDAC? What does SMART stand for (as the SMART objectives that you set)? What objective is weighted as a 3 on our QFD? Who is responsible for making sure new staff are inducted properly? Question 29 Question 30 Question 31 Question 32 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Which two names are most associated with the Balanced Scorecard approach? Who wrote “Built to Last”? What objective is weighted as a 2 on our QFD? What is our current top-level target for cycle time reduction in critical processes? Question 36 Question 33 Question 34 Question 35 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What do the letters VSM stand for? What do the letters CEDAC stand for? What is recorded in the top right hand quadrant of a quadrant chart? What were the top 3 items in your personal action plan at last year's QFD reset? Question 37 Question 38 Question 39 Question 40 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What is the title of the PSS Vision Statement? How many times per year should all staff dialogues be completed and logged with Personnel? Which discipline did Peter Senge write about? What are the four areas of the balanced scorecard called? Question 41 Question 42 Question 43 Question 44 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What does QFD stand for? In the six aspects of systematic management, what does the colour purple denote? What is our current top-level target for %customer satisfaction? What is the PSS target for Order growth in FY06? Question 45 Question 46 Question 47 Question 48 Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. Answer the question below. If you answer the question correctly, you may return to the home square for this zone. If you answer the question incorrectly, or fail to answer, you must miss two turns. Discard this card back to the deck once answered. What percentage of power generating capacity in North America runs on Ovation? On what aspect of systematic management did WWSC score highest on in 2005? What is our current top-level target for % warranty return rate? What is the PSS target for DeltaV on-time delivery in FY06? ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ ‘New Perspective’ This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea. This card can be used to move from zone 3 home to zone 4 home without throwing a 6. Tell the other players a specific and practical example of how you will deploy ownership for a systematic approach within your Process. If they (or the ref) believe you, and believe it will work, then you may proceed to zone 4 from zone 3. Discard this card back to the deck as soon as you put forward your idea.
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