Gurus of TQM
WALTER A SHEWHART - Control chart theory - PDCA
Cycle
W. EDWARDS DEMING - Statistical Process Control
JOSEPH JURAN - Concepts of SHEWHART - Return on
Investment ( ROI )
ARMAND V FEIGANBAUM Total Quality Control Management involvement - Employee involvement Company wide quality control
KAORU ISHIKAWA - Cause and Effect Diagram - Quality
Circle concept
PHILIP B CROSBY
requirements
-
“Quality is Free” - Conformance to
GENICHI TAGUCHI - Loss Function concept
Experiments
- Design of
CONTRIBUTION OF DEMING
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Create and publish the aims and purposes of the organization.
Learn the new philosophy.
Understand the purpose of inspection.
Stop awarding business based on price alone.
Improve constantly and forever.
Institute training.
Teach and institute leadership.
Drive out fear, create trust and create a climate for innovation.
Optimize the efforts of teams, groups and staff areas.
Eliminate exhortations for the work force.
Create a team work and group among workforce
Remove barriers that rob people of pride of workmanship.
Encourage education and self-improvement of everyone
Take action to accomplish the transformation
CONTRIBUTION OF JURAN
• Juran’s Quality Trilogy
QUALITY PLANNING
•Identify who are the customers.
•Determine the needs of those customers.
•Translate those needs into our language.
•Develop a product that can respond to those needs.
•Optimize the product features so as to meet
our needs and customer needs.
QUALITY
IMPROVEMENT
•Develop a process which is able to produce the
product.
•Optimize the process.
QUALITY CONTROL
•Prove that the process can produce the product
under operating conditions with minimal inspection.
•Transfer the process to operations.
Juran’s 10 steps for quality
improvement
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Build awareness for the need and opportunity for improvement
Set goals for improvement.
Organize people to reach the goals.
Provide training throughout the organization.
Carry out projects to solve the problems.
Report progress.
Give recognition.
Communicate results.
Keep score.
Maintain momentum by making annual improvement part of the
regular system.
CONTRIBUTION OF CROSBY
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Management Commitment
Quality Improvement Team
Quality Measurement
Cost of Quality Evaluation
Quality Awareness
Corrective Action
Establish an Ad Hoc Committee for the Zero Defects Program
Supervisor Training
Zero Defects Day
Goal Setting
Error Cause Removal
Recognition
Quality Councils
Do It Over Again