FACT
SHEET
EXTEND DEVICE
MONITORING AND
MANAGEMENT TO
MOBILE SERVICES
ACCELERATE DEPLOYMENT OF MOBILE BROADBAND SERVICES WITH AUTOMATIC
CONFIGURATION AND REMOTE MANAGEMENT OF FIXED LINE AND MOBILE DEVICES
SOLUTION BENEFITS:
1
2
3
4
Expedite mobile
broadband and
IoT service
deployment
with automatic
provisioning of
fixed line and
mobile devices
Manage
subscriber
QoE with remote
monitoring and
management of
devices within
the customer
premises
Reduce
support costs
with pre-emptive
support, key
performance
indicators, and
configurable
dashboards
Increase
efficiency
and empower
customers
with an optional
self-service portal
F
EXTEND VISIBILITY WITH REMOTE MONITORING AND
MANAGEMENT OF MOBILE AND FIXED LINE DEVICES
Self-Serve
Portal
Provisioning Portal
Support Center
Admin Console
QoS/QoE
Events Management
NBI/API
INCOGNITO SUPPORTS
SNMP
Routers
STB
TR-069
IoT/M2M
OMA-DM
IP
Phones
Femtocell &
Mobile WiFi
USB
Dongle
Smart
Devices
Figure 1: With support for OMA, TR-069, and SNMP-based devices, Incognito Auto Configuration Server
allows you to diagnose and manage quality of experience issues on subscriber devices.
Today’s subscribers expect a seamless
experience at home and at work, whether they
are on a mobile or fixed-line network. How can
you meet these quality of experience (QoE)
expectations if you don’t know how devices are
being used or whether there are any service
quality issues within the customer premises?
Gain the visibility you need to exceed
expectations with Incognito device management
and monitoring. Incognito Auto Configuration
Server is an end-to-end provisioning and
management solution that enables you to
deploy, monitor, and manage mobile and fixed
broadband devices with automatic configuration,
remote management, and benchmark reporting.
With Open Mobile Alliance (OMA) device
management support optimized for mobile
operators, Incognito reduces the operational
costs involved in mass deployment of mobile
services and fine-tunes subscriber QoE monitoring for
mobile devices, hotspots, WiMax, VoIP, IPTV, IoT/M2M,
femtocells, 4G/LTE, cable, satellite, xDSL, FTTx, and
smart home services.
Lower OPEX and increase revenue in a competitive
market by:
•
Decreasing time-to-market for new services by
automatically pushing configuration information to
devices
•
Remotely monitoring device status or performance,
setting parameters, or checking key performance
indicators against established benchmarks
•
Gaining greater visibility into the customer network
to resolve quality of service issues, such as WiFi
interference
•
Simplifying the management of mobile and fixed line
devices with one central solution
FACT
SHEET
IMPROVE SUBSCRIBER QUALITY OF EXPERIENCE
Incognito Auto Configuration Server is a full-service device provisioning and management solution that supports the
deployment and monitoring of mobile and fixed line broadband services. Optimized for mobile operators with OMA-DM
support, Incognito enables improved subscriber quality of experience (QoE) to reduce churn without escalating support
costs. Incognito supports OMA, TR-069, and SNMP-based devices, regardless of network or device-type.
KEY HIGHLIGHTS:
Accelerate Mobile, IoT, and M2M
Service Deployment
Wireline and wireless providers alike can
extend revenue streams with simplified mass
deployment of mobile broadband services by
automatically configuring subscriber mobile
devices. With OMA-DM support optimized for
mobile operators, Incognito enables the fasttracking of IoT and M2M initiatives, as well as
the provisioning and management of
revenue-generating smart home services.
Enhance Subscriber QoE with
Increased Visibility
Support new initiatives and existing deployments
with enhanced visibility into the customer
network. Diagnose and manage QoE issues on
subscriber devices with a range of configurable
key performance indicators and remote
monitoring capabilities.
Offer Proactive Support for
QoS Issues
Subscribers new to IoT initiatives or smart home
services may report quality of service (QoS)
problems that drive up support costs. Rather than
waiting for service requests and complaints to roll
in, proactively manage subscriber QoS issues
using remote device monitoring capabilities and key
performance indicators.
Reduce OPEX with a Single Device
Management Platform
Decrease ongoing training and operational costs
with one centralized solution to manage fixed line,
mobile, TR-069, and legacy devices. Incognito
offers configurable, easy-to-use dashboards
for different user types (for example, CSRs and
administrators) within an organization. Incognito
supports advanced troubleshooting as well as both
group and individual device diagnostics.
SCHEDULE A CONSULTATION
Better Intelligence. Better Solutions. Better Experience.
email: [email protected]
web: www.incognito.com
FACT
SHEET
THE INCOGNITO PHILOSOPHY
Broadband service providers worldwide use Incognito products to solve their
device provisioning, network intelligence, resource management and service
activation challenges. In addition to helping you increase operational efficiency
and monetize IP-based services, Incognito also delivers:
Flexible
Modular
Solutions.
Get software solutions
that fit your needs, not
the other way around.
Our extensive toolkits
and expereinced
integration experts
ensure that you can
easily integrate any
Incognito solution into
your existing systems.
CustomerCentric
Approach.
Be heard. We
listen to and take
your suggestions
seriously. That’s why
80% of new product
features are a direct
result of customer
feedback.
Support
Services.
We’re committed
to your success.
Our experienced
professional
services team can
design custom
solutions to suit
your needs, while
our support team
is available 24/7
to answer your
questions.
SCHEDULE A CONSULTATION
Better Intelligence. Better Solutions. Better Experience.
email: [email protected]
web: www.incognito.com