Visa® Prepaid Incentive Cardholder FAQs
1. Where can I use my Visa Incentive Card?
You can use your card at millions of places that accept Visa Debit cards, including both retail stores,
catalog and online merchants.
2. Does my Card expire?
Yes. Please pay particular attention to the expiration date printed on the front of your Card. Once your
Card expires, it will not be available for use. Your Visa incentive card is NOT A GIFT CARD therefore it
expires.
3. Do I need to activate my Card?
No. Your Card is ready for use. As long as you have sufficient funds and your Card has not expired, you
can spend your funds immediately.
4. I noticed that my Card says DEBIT on the front. Do I need a PIN number to make a purchase?
Issuers are required to label non-credit products with the term “Debit.” Although your card has
the word debit on it, your card does not come with a PIN. Please remember to always select
credit and sign for purchases to indicate you authorize your transaction. Do not push DEBIT if
using a keypad.
5. Can I get cash from an ATM or bank?
No. You cannot use this card at an ATM or bank for cash.
6. Can my Card be used for “Pay at the Pump” gasoline transactions?
No. When purchasing gasoline, you must go inside to the cashier. “Pay at the Pump” transactions will be
declined.
7. What if I want to purchase an item that costs more than the balance on my Visa Card?
To make a purchase in an amount greater than the available balance, you will need to use a second form
of payment to cover the difference. When ready to make your purchase, tell the cashier in advance the
amount you would like applied to your Visa Card. The balance will then need to be paid with the second
payment method.
8. What should I do if my Visa Card is declined?
Verify there are sufficient funds on the card prior to making a purchase. If your purchase is at a
merchant that is in the hospitality industry or one that allows for a gratuity/tip to be included, (i.e. car
rental, hotel, restaurant, cruise ship, resort, taxi, and spa) the merchant may authorize your transaction
for an additional 20% above your total bill. Be sure that the balance on your card is sufficient to cover
the cost of the bill plus the tip added. If not, the transaction will be declined. If your purchase is still
declined and you believe the card has sufficient funds, please contact us at 1-866-230-3809.
January 2014
9. Where can I see my transaction purchases and check my Card balance?
You can view your purchases and check your balance by visiting www.prepaidcardstatus.com or by
calling 1-866-230-3809. You will be able to print statements and access all of your transaction history
online.
10. What should I do if my Card is lost or stolen?
If you believe your Card has been compromised, please call the customer support center at 1-866-2303809. Your Card will be closed and blocked from future purchases. We will reissue you a new Card for
the unused balance less a $10 reissue fee.
11. I returned an item that was purchased with my Card. When will the credit be reflected on my
account?
The timeline can vary from merchant to merchant but the average time for a credit to post back to your
account is approximately 7 to 10 business days.
12. What should I do with my Visa Card once the value is depleted?
You should keep your Card—even after the balance is depleted—until you know that you will not be
returning any of the items purchased with the Card. If you do try to return items purchased, the store's
policy may require you to present the card used to make the purchase. You should destroy the Card
once you are sure you no longer need it
13. When will I receive my card?
You will receive your card within 3-6 weeks. If you ordered a card and have not received it, please
contact Boost for a replacement order at 1-866-230-3809, or submit an inquiry via the Support line on
the Well-Being Tracker.
14. Will my reward be taxed?
Your reward is taxable under the Internal Revenue Code. However, you will not receive a Form 1099MISC from Blue Shield of California reporting this amount to you and the IRS. If you have additional
questions, please consult your tax advisor.
15. What if my Blue Shield coverage ends before I earn or redeem a reward?
Wellvolution participants who leave their employer-sponsored health plan will not be eligible to
continue participating in Wellvolution, nor will they be able to earn rewards. A participant who has
earned a reward at the time his/her health plan coverage ends is responsible for redeeming his/her
reward before leaving the plan. Participants will not be able to retroactively redeem a reward after their
coverage ends.
16. How is this card different than a credit card?
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Your credit card gives you a line of credit, which you have to pay back. Conversely, this card is a debit
card that is loaded with YOUR money. You can spend the funds as you see fit, but you can’t spend more
than your current available card balance.
17. What if I still have a balance on my Wellvolution card from last year?
Your reward dollars, once applied to your card, do not expire when your program resets. Your card is
valid up until its embossed expiration date, one year from issuance.
January 2014