Service Gaps
and
Need It Now Market
Distribution Market Place
• Bottom Line pressures by Distributor Management
• Major Inventory Reductions
– C and D Items Non Existent
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End Customers are reducing Engineering Staff
End Customers reducing “On-hand” Spare Parts
Manufacturers reducing Technical Support Staff
Manufacturers can not stock every combination of
their product to meet demand
Model
Customer
Expectations
Service Gap
Distributor and
Manufacturer Ability
to deliver
NEED IT NOW MARKET
Need It Now Market Defined
• Customer has critical needs to keep business
running
• Knowledge base of current and vintage
equipment
• Customers expect immediate answers
• Solutions, options and alternatives needed
• Hard to find items needed today
• Customers need to hear Yes
All Current Capabilities
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25 Years Average Experience
$36M Liability Insurance
Meticulous Inspection Procedures
Ability to Offer Solutions
Passion to serve the customer
Our 4 P’s
People
Products
Performance
Peace of Mind