Joshua Ricker
1303B Oakland Ave, Columbus, OH 43212
(740) 975-5136
[email protected]
OBJECTIVE:
To enhance my well-rounded knowledge base of computer systems and applications within a stable
organization by leveraging the strong work ethic, organizational, and time-management skills
obtained during six years with the US Marine Corps.
TECHNICAL SKILLS:
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Install, upgrade, and configure Windows 95- Windows 7
Install and configure Linux-Fedora Red Hat
Install and configure Server 2003-08 and Active Directory
Advanced skills in MS Office 2003- 2010
Proficient in SharePoint 2010
Configure switches and routers on Packet Tracer
Install and configure Server 2008 R2
Thorough understanding of concepts of OSI and TCP/IP models, network media specifications
and functions, LAN/WAN protocols
PROFESSIONAL EXPERIENCE:
Tek Systems
Time Warner Business Class Contractor – Operations Support Specialist
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Communicate with technicians at businesses
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Provision modems
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Update the customer’s billing information
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Troubleshoot issues with technicians on the job site
Nov. 2012 - Present
K-Force
Sept. 2012 - Nov. 2012
PNC Bank Contractor - Client Delivery Services, Branch Support
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Drive to various locations in order to support multiple PNC banks in a productive and
professional manner
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Troubleshoot, configure, and install new computers/devices
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Inventory stock and order new hardware as needed.
Limited Brands
June 2012 – Aug. 2012
Limited Technology Services (LTS), DC-4 Office Services Summer Intern
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Leverage Winter Internship experience to increase productivity and efficiency while
troubleshooting technology issues for Victoria’s Secret, Pink, MAST, and LTS associates on the
Reynoldsburg campus.
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Further acclimate to the corporate culture by participating in Intern Limited Way and Crucial
Conversations workshops.
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Continue providing exemplary customer service by offering associates solutions to their
hardware and software issues.
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Setup, re-image, and/or install required software to provide internal customers with the
necessary resources to effectively complete their roles and responsibilities.
Limited Technology Services, DC-3 Office Services Winter Intern
Nov. 2011 – Mar. 2012
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Obtained a greater understanding of the retail industry by taking classes such as Retail 101
and Leader Speak.
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Represented LTS in a professional manner while servicing internal customer’s technology
needs on a daily basis.
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Collaborated cross-functionally to support associates by troubleshooting hardware and
software issues locally and remotely.
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Effectively managed and efficiently resolved trouble tickets within a queue to prevent SLA
breach.
Tek Systems
Aug. 2011 – Nov. 2011
Cable Technician Contractor
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Tested and terminated connections
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Planned routes for new locations within the network, and pulled cables/fiber to destinations
EDUCATION:
Franklin University
Bachelor’s Degree in Information Technology
ITT Technical Institute
Associate’s Degree in Computer Networking Systems
Dec. 2014
Dec. 2011