UK NATIONAL CONTACT CENTRE AWARDS 2017
TEAM AWARDS QUESTIONNAIRE
HOW TO USE THIS DOCUMENT:

Fill in all the relevant fields of the form in this document. Please respect word counts where
they are given (if using Word just highlight your answer, choose Review in the top menu and
click Word Count).

Please type your answers in to this document. Do not write your answers by hand and email us
a scan of your entry.

Once you’re happy with your answers – get colleagues to read them first – email this document
to [email protected] with the subject heading: UK Awards Entry

You may also attach any supporting documents you wish to submit to the email, or send in a
separate email. Please use the subject heading: UK Awards Entry attachment

We will send you an email confirming receipt of your entry within 1 working day.
We must receive your entry before midnight on Tuesday 28th February.
We also accept entries online. Just go to http://www.ukcontactcentreawards.co.uk/enter/
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
1
TEAM AWARDS QUESTIONNAIRE
Team’s Name
Name of Organisation
Category
Select which category you wish to enter

Recruitment Team of the Year

Learning and Development Team of the Year

Social Media Team of the Year

Webchat Team of the Year
Sector
Team Manager
Nominee’s Email Address
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
2
Work Phone Number
Mobile Phone Number
Enter the address of the contact centre being nominated
Describe the team the nominee is leading:

Channel

Inbound

Outbound

Web Chat

Social Media

Email

Multichannel

Digital
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
3

Type of Interactions

Sales enquiries

Service enquiries

Retention

Helpdesk

Other
Length of Time in Current Position (years)
Number of FTEs in Your Team
Total Headcount of Your Team
Total FTE of Contact Centre you work in/are supporting
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
4
Nominator Name
Nominator's Job Title
Relationship to Nominee
Nominator's Email Address
Nominator's Work Phone
Nominator's Mobile Phone
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
5
Information about the nominee's line manager (leave this section blank if nominator is also line
maanger)
Nominee's Manager's Name
Nominee's Manager's Job Title
Nominee's Manager's Email Address
Nominee's Manager's Work Phone
Nominee's Manager's Mobile Phone
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
6
Team’s Role
Provide a brief description of the team’s role (50 words)
Purpose
Describe the overall purpose of the contact centre operation (75 words)
Objectives
Outline the key objectives of the team’s role (250 words)
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
7
Key Deliverables
Outline below the key achievements delivered by the team over the last 12 months, providing facts and
figures where possible. (750 words)
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
8
Performance
Please list the team’s main KPIs and how are they performing against these (300 words)
What Makes this Team Special?
Summarise why you believe that this team is worthy of National recognition at the UK National Contact
Centre Awards (500 words)
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
9
Please email any files and images that support your case. For example an Org Chart or proof of
results.
This section is optional.
Links
Add below any links to website pages, videos or documents that you feel support your case.
UK National Contact Centre Awards Questionnaires © CCMA UK Ltd 2017
10